You can contact the hotel at parkhyatt.niseko@hyatt.com.

Yes, currency exchange services are available in the hotel lobby, near The Lounge.

For lost and found inquiries, please contact at parkhyatt.niseko@hyatt.com.

Yes, tattoos are allowed when using the onsen.

Yes, in-room massage services can be arranged.
Please provide your preferred date, time, number of guests, and desired treatment so we can check availability.

As these services are provided by external partners, guests are required to complete an agreement form in advance due to the applicable cancellation policies.

Yes, our Concierge team is happy to assist with reservations at external restaurants.

Please note that some restaurants require guests to book directly, particularly if credit card details are needed.

Yes, we are happy to assist with arranging flowers, balloons, and cakes for special occasions.

We recommend contacting us at least 5 days in advance to ensure availability, as our partner vendors have reservation deadlines.

Please note that, due to vendor cancellation policies, guests are required to complete an agreement form prior to confirming the arrangement.

Yes, you may send your luggage to the hotel in advance. Please include the following details on the shipping label: 

Park Hyatt Niseko Hanazono, 328-47 Iwaobetsu, Kutchan-cho, Abuta-gun, Hokkaido 044-0082, Japan, guest name (as per reservation), and booking reference number.

Yes, the hotel can assist with shipping luggage and sports equipment.

For domestic shipping within Japan, Yamato Transport (TA-Q-BIN) is available, including airport delivery, and staff can assist with preparation. For international shipping, guests must arrange a shipping label in advance (e.g., FedEx or DHL), and the hotel can assist with printing and preparing items for collection.

Yes, Park Hyatt Niseko Hanazono is a family-friendly resort, offering a range of facilities and services for guests traveling with children, including family-oriented activities and dining options.

Yes, babysitting and childcare services are available.
Please note that availability in the area is limited, and advance reservations are strongly recommended.

Due to the cancellation policies of our partner providers, guests are required to complete an agreement form prior to confirming the booking.

Please reach out to parkhyatt.niseko@hyatt.com.

Yes, catering services are available for events held at the hotel.

Please note that external catering services (off-site) may not be available. Please contact us for further details.

No, there is no ATM on-site.

The nearest ATM is located at Lawson Kutchan Minami 11-jo Store.

No, the hotel does not have a business center.

For basic printing or assistance, please contact the Front Desk.

Yes, complimentary high-speed Wi‑Fi is available throughout the hotel.

All guest rooms, suites, and public areas, including the lobby, restaurants, and lounge, offer seamless internet connectivity.

No, the hotel does not have a dedicated prayer room.

However, we are happy to provide a quiet private space for prayer upon request.

All guest rooms, restaurants, bars, and public areas are non-smoking.

Smoking, including e-cigarettes and vapes, is strictly prohibited except in designated smoking areas. A cleaning fee will apply for any violations.

Designated smoking areas are available near the entrances of both towers.

We do not offer rental swimwear or gym wear.

Should you require swimwear during your stay, please contact the Spa team, who will be pleased to assist you.

The nearest shops are located in Hanazono 308 or in Kutchan town.

Yes, spa treatments are available only for guests aged 18 and over.

Guests under 16 must be accompanied by an adult when using the swimming pool, hot spring onsen, and fitness centre.

No, The Spa does not offer manicure or pedicure services.

Our concierge team can recommend nearby nail salons upon request.

No, maternity massage is not available at The Spa.

For full spa policies, please refer to our Spa Policy page. 

No, there is currently no EV charging station available on-site.

However, several public EV charging stations are available in the Kutchan area nearby.

Restaurant reservations can be made via our online booking platform, TableCheck, where real-time availability is displayed. We recommend using this platform to secure your preferred time.

Reservations made via TableCheck can be cancelled directly through the same platform.

For other reservations, please contact our Restaurant Reservations team at phniseko.fbreservations@hyatt.com.

Cancellation policies vary depending on the restaurant and reservation type. In general, cancellation fees may apply for no-shows or late cancellations. For full details, please refer to the restaurant’s cancellation policy at the time of booking.

Last seating times vary by restaurant, but are generally around 8:30 PM.

For specific timings, please check our online booking platform, TableCheck, or contact our Restaurant Reservations team at phniseko.fbreservations@hyatt.com.

Walk-ins may be accepted; however, availability is limited and restaurants are often fully booked. We strongly recommend making a reservation in advance.

If you arrive earlier or later than your reserved time, seating cannot be guaranteed. However, we will do our best to accommodate your request based on availability.

Yes, private dining rooms are available at selected restaurants within Park Hyatt Niseko Hanazono. Availability varies by restaurant and reservation type.

For more details, please refer to our website or contact our Restaurant Reservations team at phniseko.fbreservations@hyatt.com.

Yes, menus for each restaurant are available on our website.

You can explore dining options and view menus for The Lounge, Olivio, Robata, China Kitchen, and Teppan.

We do our best to accommodate dietary allergies. Please inform us of your requirements in advance; however, we may not be able to accommodate all requests.

Yes, vegetarian and vegan options are available at our restaurants. Menus and availability may vary, so we recommend checking individual restaurant menus or informing our Restaurant Reservations team at phniseko.fbreservations@hyatt.com of your preferences in advance.

Halal and gluten-free options may be available depending on the restaurant. Please check individual menus or contact our Restaurant Reservations team at phniseko.fbreservations@hyatt.com in advance to discuss your requirements.

Yes, children’s menus are available at selected restaurants. Please check individual menus for details.

The general dress code is smart casual. We kindly ask guests to refrain from wearing ski boots, bathrobes, or slippers in the restaurants.

Outside cakes are not permitted. If you wish to arrange a celebration cake, please contact our Restaurant Reservations team at phniseko.fbreservations@hyatt.com.

Corkage fees apply and vary depending on the type and size of the bottle.

Typical charges are:
• Wine or sake (up to 750ml): JPY 5,000 per bottle
• Wine or sake (up to 1800ml): JPY 10,000 per bottle
• Spirits: JPY 15,000 per bottle

Yes, flower arrangements and message plates can be arranged for special occasions. Please contact our Concierge team at phniseko.concierge@hyatt.com or our Restaurant Reservations team at phniseko.fbreservations@hyatt.com in advance.

As Moliere Montagne and Sushi Mitsukawa are independently operated restaurant partners, reservations must be made directly via their respective booking platforms, as the hotel is unable to make reservations on behalf of guests.

Yes, guests must be at least 20 years old to enter the bar and cigar lounge, in accordance with Japanese law.

Outside food delivery is not permitted to guest rooms. Guests may collect their orders from the bell desk.

Yes, accessible guest rooms are available at the hotel. Please contact Reservations in advance to ensure availability and appropriate arrangements.

Yes, wheelchairs are available complimentary for guest use.

Please note that availability is limited, so advance reservation is recommended.

Yes, service animals are permitted at no additional charge.

Guests are required to provide valid documentation to confirm the animal’s status.

Yes, accessible parking spaces are available near the entrances of both the Hotel Tower and Residence Tower, as well as in the underground parking area.

Our team is available to assist if needed.

It takes approximately 2 to 2.5 hours by car, depending on road and weather conditions.

The nearest station is Kutchan Station (JR Hakodate Line).
For train schedules and routes, please refer to https://jrhokkaidonorikae.com/pc/.

Driving from New Chitose Airport to the hotel is generally straightforward, with relatively light traffic along the route. However, driving conditions may vary depending on the season, especially during winter.

On-site parking is available for hotel guests.

For the latest parking information, including parking options and applicable fees, please visit our Parking & Transportation page.

There are several transportation options available from New Chitose Airport to Park Hyatt Niseko Hanazono:

- Private car or taxi: approximately 2.5 hours
- Rental car: available at the airport
- Hotel limousine service: available during the green season (advance reservation required)
- Airport shuttle bus: available during the winter season with direct service to the resort

Travel time may vary depending on weather and road conditions.

Taxis can be difficult to arrange at short notice. We strongly recommend booking in advance once your travel plans are confirmed.

Yes, our concierge team can assist with arranging local transportation, including taxis and private transfers.

Please note that availability may be limited during peak seasons, and advance requests are strongly recommended.

Yes, connecting rooms are available, subject to availability. As the number is limited, we recommend requesting this in advance.

We offer three types of pillows: feather, Tempur, and buckwheat (soba) pillows.

Yes, international power adapters and converters are available. They can be arranged in advance or delivered to your room upon request.

All guest rooms are equipped with Dyson hair dryers. Hair straighteners and curling irons are also available upon request.

Yes, baby cribs and extra beds are available upon request and can be arranged prior to arrival or during your stay. Some room types also include sofa beds; availability may vary depending on the room category.

Yes, pets are allowed during the summer season only. Dogs only; up to two small dogs (max. 6kg each) per room.

A pet consent form and vaccination certificate are required in advance, and additional fees may apply. For details please the Pet Regulation.

For guests staying with pets, the hotel provides the following amenities:

- Pet bed
- Pet toilet
- Pet wet tissues
- Pet snacks
- Food and water bowls  

A pet cage can also be provided upon request.

Please note that pet-friendly stays are available during the summer season only and apply to small dogs only.

No, we do not offer pet-sitting services, and there are currently no providers we can recommend in the area.

For reservations and payment inquiries, please contact our Reservations team at ctsph.reservations@hyatt.com. For Front Office payment-related inquiries, please contact phniseko.front.office@hyatt.com.

Yes, QR code payments are accepted at the hotel. However, please note that QR code payments cannot be used for the incidental deposit. A credit card is required to hold a deposit upon check-in.

Yes, guests must be at least 18 years old to check in independently. Guests under 18 must be accompanied by a legal guardian.

Yes, express check-out is available.

Guests can complete express check-out via a form at check-in. A preliminary folio will be provided early in the morning on the departure date, and any clarifications can be made with the Front Desk if needed.

Yes, you may request a specific view; however, this is subject to availability and room category. Please indicate your preference at the time of booking.

Yes, you may request a preferred room location. While requests are subject to availability, we will do our best to accommodate your preference.

Our front desk operates 24 hours a day, so late check-in is available.

If you expect to arrive after midnight, please inform us in advance to ensure a smooth arrival experience.

Cancellation policies during peak season may vary depending on the date and booking conditions.

Please contact our reservations team at ctsph.reservations@hyatt.com for the most accurate and up-to-date information.

A variety of seasonal activities are available through our partner, Niseko Hanazono Resort. For more information, please visit https://hanazononiseko.com/en/.

Yes, ski lift passes can be purchased using vending machines located near the ski valet areas in both the Hotel Tower and Residence Tower. Please note that availability may vary depending on the season and operating period.

Ski locker allocation is based on the number of guests and the room type.

There are two types of lockers:
- Large locker: up to 4 sets of equipment 
- Small locker: up to 2 sets of equipment  

Only skis or snowboards, boots, and helmets should be stored in the ski lockers.

We offer a full-service ski valet experience during the winter season. This includes personal heated lockers, ski and boot storage, daily equipment preparation, and direct access to ski-in, ski-out facilities, as well as support with rentals and winter activities.

Yes, ski equipment and apparel can be both rented and purchased at the resort. A premium rental and retail shop is located on-site, offering a wide selection of high-quality gear and personalized service.

Yes, Park Hyatt Niseko Hanazono offers ski-in ski-out access, providing direct access to the slopes.

The ski season in Niseko typically runs from December to early April, with peak conditions often between January and February. Snow conditions may vary depending on weather and seasonal factors.

Ski guides and lessons are available through our on-site partner. Guests are kindly requested to book directly via the provider’s official website. Our team will be happy to assist with general guidance if needed.

Yes, a variety of guided backcountry skiing and first track experiences are available at Niseko Hanazono Resort.

For more information and bookings, please visit: https://hanazononiseko.com/en/guiding-and-touring