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Owner Response

What a magical experience! The hotel is absolutely beautiful, the food was all delicious, the ski resort is amazing and the spa, onsen and pool area was dreamy. One of the most beautiful properties I have ever stayed at. I cannot wait to come back one day.

Amazing!

This has become one of my favorite hotels. Our one bedroom was huge with two bathrooms. Service is top-notch and food delicious. The ski valet staff were great - they helped us take in/out our skis and stored them in our own heated ski lockers. The breakfast buffet had a donburi station as well as a wide variety of fresh food. The onsen was nice. As a ski in/ski out hotel, you can ski back to the ski valet, but getting to the chair lift required a bit of a walk over carrying your skis or you have to exert some effort to ski over on flat terrain. They could make that more accessible by installing a rope or a pulley system to the lift. The Edge restaurant by the lift has the best food options at a ski lodge with seafood ramen in addition to pizza and burgers. Overall, Park Hyatt Niseko Hanazono exceeded expectations and I highly recommend this hotel and would return here if I can.

This is the place to stay for a luxurious ski trip in Niseko!

Good location for ski-in, ski-out, with a very nice and professional ski valet. Very nice hotel and ambience. BIG room and clean Onsen to relax after skiing. Awesome views. There is also a heated pool with jacuzzi and a gym.

Expensive restaurants with quite bland menu. The Edge restaurant just opposite the hotel isn't very tasty either. You pay the resort prices for food and drinks, which is understandable. However the taste is very mid.

Very nice hotel

The standard rooms are fantastic for families. I was able to book a standard room on points, and the room was better than most suites I have experienced. 2 bathrooms, a blackout curtain/divider between the bedroom and living area (kids slept on the foldout couch), plenty of space overall. The ski lockers were convenient, the onsen was great and easy to reserve, the breakfast was fantastic. The only thing missing during our Dec 2025 stay was good snow. I was expecting there would be more published events/classes like some Hyatts have (yoga/fitness classes, kids activities) that you could sign up for, but it didn't seem like there were. We did happen to hear about a free gingerbread house making event that we were able to have the concierge help us sign up for, but it was not advertised anywhere.

Lovely family experience

This is our second year in a row visiting this property. We love it because it does a great job executing all the vital things about a destination resort: fun activities like skiing , delicious food, and relaxing spa experience like the onsen.

Another year, another great experience.

From the starts of my stays till i check out, the customer service provided by the resort was truly impressive and attentive. They response to my request / queries with their best effort. One of the good things that i like is, there will always be a staff or two standing by at the lobby to attend to any question or help out whenever you need so. The rest of the restaurant staff were also very attentive, helpful and nice to the kids. As for the ski valet service, they are very helpful whenever i've come back from skiing activities. They even help to take off my kids tight ski boots and offer him a hot chocolate drinks. 

For the price that i've paid for my room, it was worth it because it very big and easily accomodate the 4 of us with no issue. (2 adults and 2 kids) The sofa bed can be converted into a queen size bed with ease. The room is very clean when i check in.  Another thing to highlight during my stays in the room, i've experience a 5.5 magnitude earthquake (Based on Japanese siesmic scale as i was informed taht day) the room still stays very safe, there's only one things that needs to be check is the pendant dinning light that might swing a lot and cause the glass cover for the lamp to be off from its intended position when the quakes hits. Overall, I'm pretty confident that the hotel can withstand such an earthquake, it's very safe to say the least.

During my check out day, i've  ordered a Toyota Alphard but instead i got a bit of a smaller car which is Toyota Voxy, so it's sort of like cramp at the back seat with my family. Upon investigation by the transportation team, it was apparently the 3rd party company that provided the wrong car / mix-up. So Park Hyatt Niseko transportation team immediately email me to appologize and refund me partially, which for me is very impressive with the fast response and action taken by the transportation team. (I thought my stays would end up in a bad taste of service but Park Hyatt manage to make it up for me).

Overall, Park Hyatt Niseko team have done a great jobs and leaving me with a very impressive / positives  experiences during my stays. Thumbs up to all the team!

Park Hyatt Niseko Hanazono truly lives up to its status!

The nightstand in my assigned room was littered with multiple pieces of toenail clippings, clearly indicating that the room had not been cleaned at all. This was utterly disgusting and completely unacceptable. For a luxury hotel of this caliber to fail in the most basic aspect of cleanliness severely undermines my trust in any room within the hotel. Although I was moved to another room afterward, this issue is extremely serious and reflects a major breakdown in the housekeeping process.

Extremely Poor Sanitary Conditions

Staff went above and beyond to meet our needs. Very attentive and accommodating! As expected of a five star international hotel coupled with the special warmth of the Park Hyatt Hanazono team. Very flexible and adaptive in problem solving, which is rare at more traditional five star locations in Japan. International traveler friendly and felt like a home away from home.

Wonderful service and comfort

All the facilities was good. But I got the wrong time of the season so I didnt get all the activities.

Will come back someday soon

Good Place to Stay

No service flexibility. Good location and facilities but it is completely perfect for luxury residential. Facilities are in not perfect maintenance condition. Staffs don’t have enough service mind

Hotel Guest Reviews | Park Hyatt Niseko Hanazono

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