Hotel Policies

Click here for Customer Harassment Policy.

One of our highest priorities for welcoming guests and colleagues is doing it with your safety and wellbeing in mind. For more details, click here.

Hyatt Regency Hakone Resort and Spa is supporting the reduction of our plastic footprint.

Learn more about the Hyatt Group's measures here.

Hyatt Regency Hakone Resort and Spa is pleased to offer dog-friendly rooms with substantial equipment and service so you can enjoy your stay with your pet. For more details, click here.

Please submit the "Dog-Friendly Room Consent Form" when you wish to stay in a dog-friendly room.

Reservations and Inquiries

Hyatt Regency Hakone Resort and Spa

Tel: +81 460 82 2000

Email: reservations.hakone@hyatt.com

Hyatt Regency Hakone Resort and Spa welcomes guests of all ages, including infants and small children. However, for the comfort of all who stay with us, we would like to remind those families visiting with children to be mindful of their little ones’ behavior in the hotel’s public spaces.

Restaurant Etiquette

Although we do not have an age limit, when you are with a child who cannot sit down calmly during mealtimes, it would be appreciated if you would consider using room service.

Lounge Etiquette

Please note that the Living Room is not available for children of infant to preschool age after 9 p.m., as the Living Room converts to a bar lounge at 8 p.m. Please don't hesitate to ask if there's anything we can do for you.

Onsen (Hot Spring) Etiquette

Infants are not permitted in the onsen. We thank you for your understanding and cooperation in this matter.

Spa Treatment Etiquette

Those under 17 years of age are kindly requested not to use spa treatments.

These are the Community Guidelines that we will have people comply with when they use social media operated by Hyatt Regency Hakone Resort and Spa. We ask that you please use our official accounts after understanding and agreeing to the content of these Community Guidelines stated here.

We kindly ask that guests taking photos while using public areas, such as the hotel’s lounge and restaurants, give due consideration to the privacy and comfort of other patrons. In the interest of ensuring the enjoyment and privacy of other guests, please understand that hotel staff may on occasion approach you regarding the use of cameras or other recording equipment.

Please refrain from using all electronic devices (including mobile phones and tablets) in Spa IZUMI and the onsens (hot springs). Taking photos and videos is strictly prohibited.

Thank you for your cooperation and understanding.