Safety first, wellbeing always

One of our highest priorities for welcoming guests and colleagues is doing it with your safety and wellbeing in mind.

Safety first, wellbeing always

One of our highest priorities for welcoming guests and colleagues is doing it with your safety and wellbeing in mind.

Guided by our purpose of care and experience delivering world-class hospitality for more than 60 years, Hyatt's Global Care & Cleanliness Commitment builds on our existing rigorous safety and cleanliness protocols and includes:

  • GBAC STARTM cleanliness and training accreditation process through the Global Biorisk Advisory Council (GBAC) at all Hyatt hotels*
  • Trained Hygiene & Wellbeing Leader or team at all Hyatt hotels*, responsible for their hotel adhering to enhanced operational protocols and training
  • Trusted medical and cross-functional industry advisors—including experts from Cleveland Clinic—to help us fine-tune safety protocols and consider various aspects of the entire hotel experience. 

Hyatt’s Global Care & Cleanliness Commitment is an important expression of our purpose to care for people so they can be their best, and Hyatt hotels worldwide continue to take precautionary measures in an effort to give our guests, customers, and colleagues peace of mind. Here are some measures you may see at Hyatt hotels* worldwide:

Cleanliness and Safety, With You in Mind

We remain committed to showing care for the wellbeing of our colleagues and guests in many ways, which may include:

  • Sanitizer stations prominently placed throughout hotels
  • More frequent cleaning of public spaces and guestroom surfaces
  • GBAC STARTM accreditation, inclusive of detailed cleanliness training
  • Hygiene & Wellbeing Leader to help ensure new protocols are being met
  • Enhanced food safety and hygiene protocols, including personal protective equipment where required
  • Removal of certain high-touch items from guest rooms
  • Reconfiguration of meeting room setups
  • Based on local or national mandates or guidance, guests may be required to wear face masks or coverings in hotel indoor public areas and when moving around in outdoor areas at Hyatt hotels* globally. For specific requirements, guests may visit our Travel Updates page or contact the hotel directly.

Safety and cleanliness procedures implemented at each hotel may be adjusted in consideration of local practices, government requirements and guidance, and the situation where the hotel is located.


Connect With Us Your Way

We’ve brought flexibility and peace of mind to your stay, with digital amenities** via the World of Hyatt app that can help put you in control of how you connect with us.

  • Digital check-in and checkout
  • Digital key
  • In-room Chromecast
  • Curated meditations from Headspace
  • Grab-and-go meal ordering
  • Hotel stay bill

*AMR Collection resorts all offer 360-degree quality, safety, and hygiene protocols through its CleanComplete Verification™ program.

Terms like “we,” “our” and other similar terms are used for convenience on this page to refer to one or more of Hyatt Hotels Corporation, Hyatt Corporation, Hyatt International Corporation, Select Hotels Group, LLC, one or more of their direct or indirect subsidiaries or affiliates, and/or a hotel operating under a Hyatt brand. However, those terms generally do not include Apple Leisure Group, its affiliates and hotels operating under brands affiliated with Apple Leisure Group. Apple Leisure Group’s AMR Collection resorts are committed to travel with confidence and proud to support guest wellbeing. AMR Collection resorts all offer 360-degree quality, safety, and hygiene protocols through its CleanComplete Verification™ program.

**Certain World of Hyatt app digital amenities are available only at participating hotels.