Park Hyatt Guangzhou intends to offer a calm, private and residential atmosphere. These policies and house rules help protect the comfort, privacy and safety of our guests while allowing everyone to enjoy the hotel and its facilities as intended.

These policies apply, where relevant, to all persons entering or using the hotel premises, including registered guests, visitors, invitees and external service providers. Compliance with these policies and with reasonable directions from hotel colleagues is a condition of access to and continued use of the hotel and its facilities. Nothing in these policies limits any rights or obligations under applicable law.

Park Hyatt Guangzhou accepts Chinese Yuan in cash and digital form (e-CNY), Alipay, WeChat Pay, China UnionPay, American Express, Mastercard, Visa, JCB and Diners Club.

All reservations must be guaranteed with a valid credit card unless accommodation charges have been prepaid or an approved direct-billing arrangement is in place.

Room rates are dynamically priced. Changes to dates, length of stay, number of guests, number of rooms or room category may result in a different rate. Reservations are not transferable, and the primary guest named on the reservation must stay at the hotel.

Cancellation terms vary by rate plan and stay dates. The terms shown at the time of booking and in the reservation confirmation apply.

No-show terms vary by rate plan and are stated in the reservation confirmation. A guaranteed room will be held until noon on the day following the scheduled arrival date and may then be released.

Guests are asked to reconfirm their departure date at check-in. If the stay is shortened after check-in, an early-departure charge of 50% of the original room rate for the remaining unused nights applies. For non-refundable rates, 100% of the original room rate for the remaining unused nights applies. Unused nights do not qualify as eligible World of Hyatt nights.

At check-in, the hotel collects payment or a credit card authorization for accommodation charges unless these have been prepaid or direct billed, plus CNY 1,000 per room per night for incidental charges, capped at CNY 5,000 per stay. Any unused balance or authorization is released after settlement. Extended stays may be required to be settled at intervals during the stay.

Check-in is from 3 p.m. and check-out is by 12 noon. Early check-in and late check-out are subject to availability and may incur a charge. Guests requiring guaranteed access to their accommodation before 3 p.m. should reserve the preceding night.

A taxable 10% service charge applies. Value-added tax is collected at the applicable rate, currently 6%. Prices in the hotel’s dining venues include service charge and value-added tax.

Guests without parent or guardian must be at least 16 years old to check in. Guests aged 16 to 18 must comply with applicable government requirements for the accommodation and protection of minors.

All overnight guests must be registered and present an accepted government-issued identity or travel document. Government-operated identity-verification procedures may apply. Driver’s licences are not accepted for hotel registration.

Registered guests are responsible for visitors they invite to the hotel. Visitors to guestrooms must register at the Front Desk with an accepted identification document. Security verification may apply before access to guestroom floors. Unregistered visitors may be refused access to guestroom floors, and room occupancy may not exceed the permitted maximum.

Children of all ages are welcome. Children under 16 must remain under the supervision of a responsible adult and should not be left unattended in the hotel. Guests under 18 may not enter The Roof Bar, and guests under 16 may not use the fitness center or receive spa treatments.

Children aged 12 and under may stay without additional charge when using existing bedding. Cribs are complimentary subject to availability, and rollaway beds are CNY 350 net per night in eligible room categories. Registered children aged 12 and under receive complimentary buffet breakfast when staying with an adult on a breakfast-inclusive rate. Other children’s dining benefits follow the terms published by the hotel.

Guests and visitors are asked to help preserve the calm, private and residential atmosphere of Park Hyatt Guangzhou. Conduct or activities that create excessive noise, congestion, disturbance or unwanted attention, compromise privacy, obstruct shared spaces or alter the character of a hotel space may be stopped, adjusted or relocated.

Guests and visitors are expected to treat other guests and hotel colleagues with courtesy. Threatening, violent, abusive, discriminatory, sexually inappropriate, unsafe, illegal or disruptive conduct is not permitted. Harassment, unwanted physical contact or engaging someone who has asked to be left alone is not permitted.

Guestrooms, restaurants, bars, lounges, spa and fitness facilities, restrooms, changing facilities, corridors and other hotel spaces should be used in a way that is consistent with their intended purpose. The hotel may ask for an activity to be stopped, adjusted or moved if it disrupts normal operations, its atmosphere, obstructs a space, affects other guests or turns a shared area into a workspace, studio, treatment area, changing area, event venue or other use for which it was not intended.

Shared hotel spaces are for the reasonable enjoyment of all guests. Personal belongings, luggage, equipment or activities should not occupy excessive space, obstruct circulation or prevent others from reasonably using a facility. Furniture, decorative objects and hotel equipment should not be moved, rearranged or used for another purpose without approval.

Professional or organized activities in all areas of the hotel require prior hotel approval. This includes professional makeup or hairstyling, styling sessions, beauty treatments, photography or videography productions, interviews, training, product displays and similar activities. Where appropriate, the hotel may ask that the activity be moved to a guestroom, meeting space or another suitable location.

Photographers, videographers, makeup artists, hairstylists, stylists, beauticians, trainers, therapists, decorators, florists and other external service providers may be subject to registration and prior hotel approval. Their services may only be carried out in a location appropriate for the activity and may not be carried out without authorization.

Guestrooms and suites are intended for private residential use. They may not be used as public-facing businesses, salons, studios, showrooms, retail spaces, classrooms, event venues, or locations for organized commercial activity without prior hotel approval. Gatherings must remain within permitted occupancy and must not disturb other guests or hotel operations.

Personal, non-commercial photography and filming are welcome when discreet, non-disruptive and respectful of the privacy and comfort of others. Organized or staged content creation requires prior approval when it involves professional or additional personnel, repeated takes or posing, outfit changes, styling or makeup, equipment, props, lighting, microphones, product placement or use of a particular hotel location.

Livestreaming in all hotel areas, sponsored or commercial content, paid brand collaborations, advertising, product placement, livestream sales and other promotional productions require prior hotel approval. Content creation must not obstruct circulation, interfere with service, require other guests to move, occupy a location for an unreasonable period or capture other guests in a way that intrudes on their privacy.

The Park Hyatt Guangzhou and Hyatt names, trademarks, logos, hotel interiors and other identifiable hotel elements may not be used in advertising, commercial promotions or material suggesting a commercial association or endorsement without prior written approval.

The privacy of guests and hotel colleagues must be respected. Guests may not deliberately photograph, film, record, follow, question or otherwise engage another person in a way that intrudes on their privacy or continues after that person has asked them to stop. Photography and filming are not permitted in the pool area, fitness center, restrooms, changing rooms or spa treatment rooms.

Calls, video calls, music, videos, games and other personal audio should be kept discreet in shared hotel spaces. Speakerphone use, amplified audio or media audible to other guests is not permitted in restaurants, bars, lounges and other public areas. Hotel colleagues may ask that a call or other activity be moved to a more suitable location.

Public restrooms are intended for normal restroom use and ordinary personal grooming. They should not be used as changing rooms, styling or makeup studios, workplaces, filming locations, storage areas or for other activities that unnecessarily occupy the facilities or interfere with their availability to others. Guests who need a place to change may ask a hotel colleague to help identify an appropriate facility. Children are not permitted to be brought into restrooms designated for the opposite sex.

Accessible and family restrooms are priority facilities for guests who require their accessibility, additional space or privacy, including persons with disabilities or reduced mobility, elderly persons requiring assistance, parents or caregivers with children, and persons assisting a dependent. Guests who do not require these features are kindly asked to use the standard restrooms.

Dining and lounge areas are intended for dining, drinking, socializing and relaxation in keeping with the character of each venue. Activities that change that purpose or interfere with other guests require prior approval. Outside food and beverages may not be consumed in restaurants, bars, lounges and the pool deck, unless approved by the hotel.

Smart casual attire is recommended in public areas and dining venues. Hotel bathrobes and slippers are intended for guestrooms and designated spa or pool areas and should not be worn elsewhere in the hotel. Guests should remain appropriately clothed in public areas.

Parents and caregivers remain responsible for the supervision and behaviour of children in the hotel. Running, climbing on furniture or fixtures, wheeled play, excessive noise or other play that creates a safety concern or materially disturbs other guests is not appropriate in dining, lounge or circulation areas. Hotel colleagues may suggest a more suitable location where necessary.

Guests are asked to keep noise at a reasonable level at all times. Quiet hours are from 10 p.m. to 6 a.m. Parties or gatherings that exceed the normal residential use or permitted occupancy of a guestroom or suite are not permitted unless arranged with the hotel in advance. Speakers, horns, megaphones and other devices that cause excessive noise are not permitted where they disturb others.

Decorations, installations, professional floral arrangements, photography setups, musicians or performers, amplified sound and other organized celebration arrangements require prior hotel approval. Confetti, glitter, smoke or fog effects, open flames, adhesives on hotel surfaces and other items that may create safety concerns, damage or additional cleaning requirements may not be used without approval.

The sale, promotion, display or solicitation of goods or services is not permitted in the hotel without prior approval. Public areas may not be used to operate a business, display merchandise, solicit customers or distribute promotional materials.

Rallies, demonstrations, speeches, performances, promotional activities, installations, banners, signs and similar organized activities require prior hotel approval. Private celebrations involving photographers, musicians, decorations or other organized setups should be arranged with the hotel in advance.

Access to the hotel is intended for registered guests, their authorized visitors, customers using hotel restaurants and facilities, and persons with legitimate hotel business. Certain areas may be limited to registered guests, confirmed reservations or authorized visitors to protect privacy, capacity, safety and hotel operations. Guestroom floors, service areas, offices, kitchens and other restricted areas may only be entered by authorized persons.

Guests are asked not to remove, damage, move, climb on or interfere with artworks, floral arrangements, water features, furniture, fixtures or decorative objects that are not intended for guest handling.

Illegal, explosive, flammable or hazardous items are not permitted in the hotel. Open flames and heat-producing devices such as candles, incense, portable stoves and charcoal grills may not be used without hotel approval. Guests and visitors may be asked to cooperate with lawful security measures and may not bring prohibited or hazardous items onto hotel premises.

Fire alarms, smoke detectors, sprinklers, extinguishers, emergency doors, exit signs and other safety equipment must not be covered, disconnected, obstructed, tampered with or misused. Entrances, exits, corridors, lift lobbies and stairways must remain clear. Guests and visitors must follow evacuation or emergency instructions given by hotel colleagues or the relevant authorities.

Electric bicycles, scooters and their traction batteries may not be brought into hotel areas where their presence, storage or charging is prohibited by applicable fire-safety requirements.

Guests are responsible for their personal belongings and are encouraged to use the in-room safe for valuables. Unattended items may be secured or moved by the hotel when reasonably necessary for safety, security or the operation of a shared space.

Drones may not be operated from or within the hotel without prior approval. Recreational wheeled devices such as skateboards, roller skates and scooters may not be used inside the hotel. Mobility aids required by guests and strollers for children are welcome.

Park Hyatt Guangzhou is a non-smoking hotel. Smoking, including e-cigarettes and other products that produce smoke or vapor, is not permitted in guestrooms and indoor public areas. Designated outdoor smoking areas are available near the ground-floor entrance. A CNY 2,000 cleaning charge applies to smoking in a non-smoking area.

Pets are not permitted in the hotel. Guide dogs and other assistance animals recognized under applicable requirements are welcome and must remain under the control of their handler.

Complimentary luggage storage is available for registered guests for up to 30 days, subject to available space. Found and unclaimed items are handled in accordance with hotel procedures and applicable law. Guests looking for an item should contact Guest Services with sufficient details to identify it.

Individual facilities may have additional rules for opening hours, age, dress, safety, hygiene, reservations and capacity. Guests are expected to observe displayed facility rules and reasonable directions from hotel colleagues. Access may be restricted temporarily for maintenance, private events, safety or operational reasons.

CCTV operates in appropriate areas of the hotel for safety, security and legitimate hotel operations. Prominent notices are displayed where required, and video information is collected, used and protected in accordance with applicable law. CCTV is not installed in guestrooms, restrooms, changing rooms or other areas where recording is prohibited by law.

These policies cannot anticipate every situation. Hotel management may give reasonable directions to protect safety, privacy, comfort, hotel operations, the intended use of hotel facilities and the calm, private atmosphere of the hotel. Where practical, colleagues will explain the concern and offer a reasonable alternative.

Continued refusal to follow a reasonable direction may result in withdrawal of access to the relevant facility. Serious misconduct, unlawful activity or repeated non-compliance may result in a request to leave the hotel or involvement of the appropriate authorities, subject to applicable law.

Guests are encouraged to raise concerns with the Manager on Duty so that they can be reviewed and, where possible, resolved during the stay. Feedback about a hotel colleague will be reviewed internally. Details of employment, disciplinary or other confidential personnel matters will not be disclosed.