Park Hyatt Guangzhou
Our multilingual staff speak languages including English, Mandarin Chinese and German.
Check-in begins at 3 p.m. and checkout is at 12 p.m. Early check-ins and late checkouts may be arranged upon request, subject to availability.
Yes, we are pleased to store your luggage before arrival or after departure and can assist with loading it into your vehicle or any private transportation you have arranged.
Yes, wireless internet access is complimentary for all guests in guestrooms and common areas.
Power adapters are not required, as all power sockets in the hotel are universal and suitable for plugs from all countries. Electricity is supplied at 220V. Voltage converters for 110V appliances are available upon request, subject to availability.
Yes, we are pleased to accept packages prior to your arrival. Please ensure the parcel is clearly labelled with your reservation name and check-in date for proper handling. Kindly contact our Concierge team at guaph.concierge@hyatt.com in advance to authorise receipt of the package on your behalf.
Park Hyatt Guangzhou combines the intimacy of a private residence with expansive views from the upper floors of one of Zhujiang New Town’s landmark towers. The hotel’s 208 guestrooms and suites are complemented by restrained interiors, carefully curated works of art and subtle references to Lingnan culture. The experience is defined by personal service, discretion and a calm sense of place high above the city.
Art is integrated throughout the hotel rather than presented as a separate collection. Among the most prominent works are installations by Japanese artist Tadashi Kawamata, created from reclaimed wood and inspired by the legendary dragons associated with Guangzhou’s Baiyun Mountain. Additional works throughout the guestrooms and public spaces contribute to the hotel’s quiet, residential character.
Absolutely, just contact Guest Services to schedule your wake-up call.
Yes, same-day laundry and dry-cleaning are available seven days a week.
Yes, our Concierge team is delighted to assist with restaurant reservations, tours, transportation, and local attractions.
Yes, babysitting services can be arranged with advance notice through our Concierge.
Yes, our restaurants cater to various dietary needs, including vegan, vegetarian, and gluten-free.
Yes, our culinary team can tailor dishes to meet specific religious or cultural dietary needs. Halal and kosher options however, are not available.
Yes, guests may order food delivery to the hotel. Please note the hotel facilitates in-room delivery and guests are not required to meet drivers at the main entrance or reception.
Yes, In-Room Dining is available 24/7, seven days a week.
Yes, our Concierge team is delighted to assist with restaurant reservations, tours, transportation, and local attractions.
Yes, daily housekeeping is provided. Services can also be customized to your preferences.
Yes, cribs and rollaway beds are available upon request, subject to room type and availability.
Yes, Park Hyatt Guangzhou is a 100% non-smoking hotel.
Room views vary by room type and include City View, Skyline View, Pearl River View, and Canton Tower View. Guests may select their preferred view at the time of booking by choosing the corresponding room category.
Images on our website are provided as a visual reference for each room category. All guestrooms within the same room type share the same design, furnishings, and layout. For suites, which are located at the corners of the building, the living room layout may vary slightly due to the architecture of the tower.
All guestrooms include both a deep soaking bathtub and separate walk-in shower.
Yes, please inform us of your preference, and we’ll accommodate where possible based on availability.
For a direct and unobstructed outlook toward Canton Tower, guests should reserve a room or suite specifically designated as Canton Tower View. Available categories include guestrooms with king bed or twin beds, as well as Deluxe Suites, Executive Suites, the Diplomat Suite and the Presidential Suite. Views are linked to the room category booked and cannot be guaranteed through a preference added to a different room type.
Canton Tower View rooms offer a direct view toward Guangzhou’s best-known landmark. Pearl River View rooms provide a broader perspective across the river, its bridges and the surrounding cityscape. Some suites with Pearl River View also offer a glimpse of Canton Tower, although the tower is not the primary focus of the view. Guests seeking a direct view of the landmark should select a room or suite with Canton Tower View.
City View rooms look north across the surrounding urban landscape of Zhujiang New Town. Skyline View rooms face east and offer a more expansive perspective across Guangzhou’s high-rise buildings.
We provide world-class spa treatments at Ocelas Spa on the 3rd floor. We offer a wide variety of massages and facial treatments designed for ultimate relaxation, available daily from 10:00 AM to 10:00 PM. To secure your preferred time, we highly recommend booking in advance. You can make a reservation by calling the Spa directly at +82 51 990 1440 using your in-room phone, or by visiting the Spa reception desk.
Yes, our 25-metre temperature-controlled infinity pool and whirlpool are located at the Spa. Access is complimentary for in-house guests.
Yes, the Fitness centre is located within The Spa and open 24/7, seven days a week.
Business services such as printing, faxing, and computer access are available via our Front Desk.
Yes, we offer versatile meeting and event spaces, equipped with modern audio-visual facilities.
Yes, a large number of interconnecting rooms are available.
Yes, kids’ menus are available in-room and all restaurants.
Yes, we offer elegant spaces, perfect for weddings or private events.
Our Events team provides full coordination, from layout and catering to floral and audio-visual support.
Yes, we provide full AV support, including microphones, projectors, and hybrid conferencing options.
Yes, on-site catering is available with tailored menus by our culinary team.
The hotel is approximately 42.5 km from Guangzhou Baiyun International Airport (CAN).
The hotel does not operate a shuttle service, but chauffeured transfers can be arranged via the Concierge.
Zhujiang New Town metro station, served by lines 3 and 5, is located directly beneath the hotel. Huacheng Boulevard metro station, served by the APM line, is located within walking distance.
Multiple bus stops can be reached within a short walk.
The hotel is located directly in Guangzhou’s city centre; major landmarks are within walking distance.
Yes, car hire and limousine bookings can be arranged through our Concierge.
Within a short walking distance of Canton Tower, Haixinsha Island, Hiacheng Square and Guangzhou Opera House.
Yes, several shopping centres are located within easy reach of the hotel, including Parc Central, Taikoo Hui, IGC Mall, and K11 Art Mall. A wide range of restaurants is also available within walking distance, offering diverse cuisines and dining options across various price points.
Valet parking is not available at the hotel.
Yes, 24-hour charging stations are available directly across the street at R&F Center.
Due to mapping restrictions in China, Google Maps may show inaccurate or shifted locations. We recommend using Baidu Maps or Amap (Gaode Maps) for accurate directions. You can also contact us for precise navigation instructions.
Some international platforms may list us under translated or alternate names. Please refer to our official Chinese name and address to ensure accuracy.
Yes, the hotel features ramps, elevators, and accessible restrooms. A wheelchair is available on request through Concierge.
Yes, accessible hotel rooms feature wider doors, grab bars, and accessible bathrooms.
Yes, selected accessible rooms are equipped with roll-in showers. Please request when booking.
Please contact Guest Services prior to arrival for assistance.
Yes, accessible parking bays are located near elevators with direct lobby access.
Yes, service animals are welcome at no additional charge.
A valid government-issued travel document is required for each guest. At check-in, a deposit will be collected or credit card hold equal to the total room rate for the entire stay will be made unless the room rate is pre-paid or there is a direct billing arrangement in place with a third party, plus CNY 1,000 per room, per night to provide guests with signing privileges during their stay.
Yes, a primary guest aged 16 years or older is required to complete the check-in process.
Our Front Desk operates 24 hours, so late check-in is available anytime.
Early check-in is subject to availability. Pre-booking the night before guarantees early access.
Check-out is 12:00 p.m. Late check-out is subject to availability.
Yes, express check-out is available at the Front Desk.
The entire hotel is smoke-free.
All found items are recorded and stored securely. Contact Guest Services with item details and stay dates.
Smart casual attire is recommended for dining venues. Hotel slippers and bathrobes are not permitted in public areas.