Safety First, Wellbeing Always

Our Commitment to Care & Cleanliness

Safety First, Wellbeing Always

Our Commitment to Care & Cleanliness

One of our highest priorities for welcoming guests and colleagues back to Hyatt properties is doing it safely, with your wellbeing in mind.

Guided by our purpose of care and experience delivering world-class hospitality for more than 60 years, Hyatt’s Global Care & Cleanliness Commitment builds on our existing rigorous safety and cleanliness protocols and includes: 

  • GBAC STARTM cleanliness and training accreditation process through the Global Biorisk Advisory Council (GBAC) at all Hyatt hotels
  • Trained Hygiene & Wellbeing Leader or team at all locations, responsible for their hotel adhering to new operational protocols and training
  • Cross-functional panel of trusted medical and industry advisors—including experts from Cleveland Clinic—to help us fine-tune safety protocols and consider various aspects of the entire hotel experience

In the video below, learn more about how we’re committed to enhanced levels of cleanliness, as we reimagine the hotel experience.


As we welcome you back, you can have peace of mind knowing we are taking precautionary measures across Hyatt hotels worldwide in an effort to maintain a safe environment for our guests, customers and colleagues. Specifically, here are some enhanced cleanliness and wellbeing measures that you will see and experience at Hyatt hotels in Europe, Africa, the Middle East, and Southwest Asia*:

Cleaning & Sanitization

We are increasing the cleaning and sanitization frequency of high-touch surfaces and high-traffic guest and colleague areas such as elevators and elevator buttons, escalator handrails, and restrooms, as well as the surfaces and equipment in our gyms and spas—which includes the use of hospital-grade disinfectants. We are also implementing enhanced cleaning protocols for guestrooms, including the removal of high-touch items and minimizing the number of times our hotel teams enter guestrooms.

Temperature & Wellbeing Checks

Colleagues may be required to have a body temperature check each time they enter a hotel. Hyatt hotels may conduct guest temperature checks in compliance with local requirements or in light of community spread of COVID-19 in the hotel's area. Colleagues and guests may be asked to conduct wellbeing checks prior to arriving to the hotel. Colleagues who report any cold or flu-like symptoms are asked to refrain from coming to work, and colleagues with a fever of 37.5 C (99.5 F) or greater will be advised to contact their healthcare provider.

Hand Hygiene & Social Distancing

Good hand hygiene is one of the most important steps individuals can take to protect themselves. Reminders on hand-washing techniques are located throughout the hotel, with hand sanitizer stations or sanitizing wipes also prominently placed throughout. Social distancing measures are strongly encouraged in hotel public areas such as elevators, fitness centers, airport shuttles and more, while many hotels are placing protective shields at the front desk and grab-and-go markets.

Masks & Gloves

Guests may be required to wear face masks or coverings in hotel indoor public areas and when moving around in outdoor areas, based on local or national mandates or guidance. For more details and specific requirements, guests may visit our COVID-19 Travel Updates page or contact their hotel directly. Hyatt colleagues may be required to wear face masks as well as additional personal protective equipment based on local or national mandates or guidance and job specifications. Masks and other personal protective equipment are available for colleagues and guests, wherever required, and the policies for utilizing them depend on department responsibilities, tasks, local guidance and requirements.

Knock & Go Room Service

Room service options may vary by property to promote safety for our guests and colleagues. At some properties, to minimize contact, our colleagues may knock on your door or ring your doorbell to notify you upon the delivery of your order. Grab-and-go options may also be available.

Food Safety Protocols

Our teams have implemented precautionary measures from food preparation to sanitization, setup, and service, and have enhanced food safety and hygiene protocols for restaurants, room service, and group meetings and events.

International Standards

All Hyatt hotels around the world continue to follow procedures and protocols developed in consideration of guidance and information shared by various health organizations including the World Health Organization (WHO), local authorities and other leading experts and organizations like the Global Biorisk Advisory Council (GBAC). Our GBAC cleanliness and training accreditation process focuses on establishing hotel environments that are sanitary, safe and healthy.

These processes and procedures have been developed for Hyatt hotels in the Europe, Africa, the Middle East, and Southwest Asia and may differ by location. A global cross-functional COVID-19 response team is closely monitoring new information and regularly updates the guidance on appropriate processes and procedures for all Hyatt hotels globally. Safety and cleanliness procedures implemented at each hotel may be adjusted in consideration of local practices, government requirements and guidance, and the situation where the hotel is located.


*Inclusive of countries located in Europe, Africa, and the Middle East, as well as Azerbaijan, Bangladesh, India, Kyrgyzstan, Nepal, Russia, Tajikistan, and Uzbekistan.

Terms like “we,” “our” and other similar terms are used for convenience on this page to refer to one or more of Hyatt Hotels Corporation, Hyatt Corporation, Hyatt International Corporation, Select Hotels Group, LLC, one or more of their direct or indirect subsidiaries or affiliates, and/or a hotel operating under a Hyatt brand.

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