SAFETY FIRST, WELLBEING ALWAYS

SAFETY FIRST, WELLBEING ALWAYS

Our top priority for welcoming guests and colleagues back to Hyatt properties is doing it safely, with your wellbeing in mind.


Guided by our purpose of care and experience delivering world-class hospitality for more than 60 years, Hyatt's Global Care & Cleanliness Commitment builds on our existing rigorous safety and cleanliness protocols and includes:

  • GBAC STARTM cleanliness and training accreditation process through the Global Biorisk Advisory Council (GBAC) at all Hyatt hotels
  • Trained Hygiene & Wellbeing Leader or team at all locations, responsible for their hotel adhering to new operational protocols and training
  • Cross-functional panel of trusted medical and industry advisors—including experts from Cleveland Clinic—to help us fine-tune safety protocols and consider various aspects of the entire hotel experience.

In the video below, learn more about how we’re committed to enhanced levels of cleanliness, as we reimagine the hotel experience.

 

Hyatt’s Global Care & Cleanliness Commitment is an important expression of our purpose to care for people so they can be their best—now and in the future. While we continue to evolve and enhance our safety and cleanliness protocols, here are some new measures you may see at Hyatt hotels worldwide:

Cleanliness and Safety, With You in Mind

Additional measures are being taken with a focus on your safety and peace of mind, such as touch-free options, more frequent sanitization with hospital-grade disinfectants, and exploring and testing the use of electrostatic sprayers.

  • Sanitizer stations prominently placed throughout hotels
  • More frequent cleaning of public spaces and guestroom surfaces
  • GBAC STARTM accreditation, inclusive of detailed cleanliness training
  • Hygiene & Wellbeing Leader to help ensure new protocols are being met
  • Enhanced food safety and hygiene protocols
  • Colleague temperature checks at Hyatt hotels globally, and guest temperature checks at some locations in compliance with local government requirements and in light of local situations and practices
  • Removal of certain high-touch items from guestrooms

Distance Can't Stop Us From Caring

Our social distancing measures help show care for the wellbeing of our colleagues and guests, as we revise capacity guidelines and require colleagues to wear face masks and appropriate personal protective equipment, and more.

  • Face coverings for guests are strongly encouraged or mandated in accordance with Hyatt policy and/or local guidance. All guests should check their hotel website for specific guidance. NOTE: face coverings are required in hotel indoor public areas and when moving around in outdoor areas at all Hyatt hotels in the U.S and Canada. Beginning August 10, 2020, they will be required at all hotels in the Americas.
  • Social distancing signage
  • Personal protective equipment, worn in accordance with local guidance
  • Elevator spacing and revised maximum capacity guidelines—elevators, fitness centers and more
  • Reconfiguration of meeting room set-ups
  • Knock-and-go contactless room service

Less Contact, More Care

New and enhanced digital amenities* in the World of Hyatt app can put you in control of how you connect with us—from check-in to dining and more, contactless care is just a tap away.

  • Mobile check-in and checkout
  • Mobile Entry
  • In-room Chromecast
  • Curated meditations from Headspace
  • Grab-and-go meal ordering
  • Hotel stay bill

Safety and cleanliness procedures implemented at each hotel may be adjusted in consideration of local practices, government requirements and guidance, and the situation where the hotel is located. Learn more about our Global Cleanliness and Care Commitment:

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*World of Hyatt app digital amenities are available at participating hotels.