Updated June 21, 2022
One of our highest priorities for welcoming guests is doing it with your safety and wellbeing in mind. Inspired by Hyatt’s purpose—we care for people so they can be their best—and in response to COVID-19, we continue to take actions focused on caring for you.
Providing safe and clean environments for our guests and colleagues is always a top priority for Hyatt hotels globally, and we remain committed to enhanced levels of cleanliness.
Our Global Care & Cleanliness Commitment focuses on the safety and wellbeing of our colleagues and guests and builds on our existing rigorous safety and cleanliness protocols. The commitment includes an international cleanliness and training accreditation process, trained Hygiene & Wellbeing Leaders or teams, and trusted medical and cross-functional industry advisors. Visit Global Care & Cleanliness Commitment to learn more about enhanced safety and cleanliness measures you may see at Hyatt hotels worldwide.
We believe in responsible and safe travel while staying vigilant and following procedures and protocols developed in consideration of guidance and information shared by the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), other leading organizations and experts, and local government requirements and guidance.
Face masks or coverings may be required in hotel indoor public areas and when moving around in outdoor areas at certain Hyatt hotels globally, based on local mandates or guidance.
Public areas may include hotel lobbies, elevators, meetings and events spaces when guests are not seated and socially distanced, restaurants and bars, and fitness centers. Even when a local mask mandate is in effect, please be aware that some guests may be exempt from it under the local mandate. Contact a Hyatt Global Care Center for more information on specific requirements for your hotel.
Guided by our purpose of care and in listening to our guests, Hyatt hotels provide rates with flexible cancellation options to help give you peace of mind when making travel plans. All reservations booked directly with Hyatt, including with legacy AMR Collection brands, are subject to the cancellation and/or refund policy disclosed at the time of reservation. Please check the cancellation policy prior to booking.
Reservations made through Hyatt directly can be changed or cancelled on hyatt.com or via the World of Hyatt app (subject to the cancellation policy disclosed during the booking process). Please note that changes to existing reservations will be subject to availability and any rate differences and may be subject to a new cancellation policy. Guests who booked via online travel agents or other third parties should contact their booking provider for information on their policies and for assistance.
World of Hyatt members: Subject to certain restrictions, reservations confirmed or changed by an Explorist, Globalist or Lifetime Globalist can be cancelled until 11:59 p.m. the day before arrival, when the hotel’s or resort’s cancellation period is not more than 48 hours prior to check-in. This 24-hour cancellation benefit does not apply: (i) to reservations at Hyatt Residence Club or Miraval resorts; (ii) where the rate is pre-paid and/or non-refundable; (iii) when the hotel’s or resort’s cancellation period is more than 48 hours; or (iv) for reservations booked at corporate negotiated or group contract rates. The cancellation windows are based on the hotel's time zone.
Manage My Reservations
Cancellation policies for MGM Resorts International, Small Luxury Hotels of the World, and Lindblad Expeditions may vary from Hyatt’s policies and will be noted in the rate’s Rate Rules section during booking.
For the latest information from our strategic alliances, please visit these helpful resources:
Small Luxury Hotels of the World
In the event there is a discrepancy or inconsistency between the English language version and another version of this in a different language, the English version will control.
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