Updated April 30, 2021
The safety and wellbeing of our guests, customers and colleagues is a top priority for Hyatt.
Hyatt continues to monitor the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and listening carefully to the questions and concerns we receive from guests such as you.
Inspired by Hyatt’s purpose – we care for people so they can be their best – and in response to the dynamic COVID-19 situation, we would like to share actions Hyatt is taking to care for you during this time, including booking with confidence and travel flexibility and comprehensive steps to implement new guidance, procedures and practices as we reimagine the hotel experience.
Providing safe and clean environments for our guests and colleagues is always a top priority for Hyatt hotels globally, and we remain committed to enhanced levels of cleanliness—now and in the future.
Our Global Care & Cleanliness Commitment focuses on the safety and wellbeing of our colleagues and guests, and builds on existing rigorous safety and cleanliness protocols. The commitment includes an international cleanliness and training accreditation process, a trained Hygiene & Wellbeing Leader or team at all locations, and a cross-functional panel of trusted medical and industry advisors. Visit Global Care & Cleanliness Commitment to learn more about enhanced safety and cleanliness measures you may see at Hyatt hotels worldwide.
Following medical expert guidance to help reduce the spread of COVID-19, face masks or coverings are required in hotel indoor public areas and when moving around in outdoor areas at all Hyatt hotels globally, with some exceptions, based on local laws or guidance. For specific requirements, please contact the hotel directly or visit the hotel website.
Public areas may include hotel lobbies, meetings and events spaces, restaurants and bars, and fitness centers. Some guests may be exempt from this mandate, including but not limited to guests with medical conditions, guests consuming food or beverages in restaurants, guests who are seated outdoors and socially distant, meetings and events guests who are seated and socially distant, and children under the age of two (2). Contact a Hyatt Global Contact Center for more information.
As an extension of Hyatt’s Global Care & Cleanliness Commitment, all 19 Hyatt resorts in Latin America have arranged for complimentary on-property COVID-19 testing through May 31, 2021, for guests traveling to the U.S. This is valid for up to two registered guests per guestroom per stay at 19 participating resorts in Mexico, Costa Rica, the Caribbean, and South America. On-property testing options (either rapid antigen or RT-PCR tests, which are approved testing per the U.S. Centers for Disease Control and Prevention (CDC) guidelines) and minimum length-of-stay requirements vary per property. Guests may purchase additional on-property tests for a fee (additional tests are subject to availability). In addition, hotels are extending a Travel Delay Rate to guests who cannot complete their travel due to test-related reasons, representing up to a 50% savings on standard rates (excluding Hyatt Ziva and Hyatt Zilara properties). Offer subject to terms. For more information, please contact the resort directly or our Global Contact Center at 800-323-7249.
Participating resorts include:
● Hyatt Regency Aruba Resort Spa and Casino
● Park Hyatt St. Kitts Christophe Harbour
● Grand Hyatt Baha Mar, Bahamas
● Hyatt Zilara Cap Cana, Dominican Republic
● Hyatt Ziva Cap Cana, Dominican Republic
● Hyatt Zilara Rose Hall, Jamaica
● Hyatt Ziva Rose Hall, Jamaica
● Andaz Costa Rica Resort at Peninsula Papagayo
● Grand Hyatt Rio de Janeiro, Brazil
● Thompson Playa del Carmen Beach House, Mexico
● Thompson Playa del Carmen Main House, Mexico
● The Cape, a Thompson Hotel, Cabo San Lucas, Mexico
● Andaz Mayakoba Resort Riviera Maya, Mexico
● Grand Hyatt Playa del Carmen, Mexico
● Thompson Zihuatanejo, a Beach Resort, Mexico
● Hyatt Ziva Los Cabos, Mexico
● Hyatt Ziva Puerto Vallarta, Mexico
● Hyatt Zilara Cancun, Mexico
● Hyatt Ziva Cancun, Mexico
We believe in responsible and safe travel while staying vigilant and following procedures and protocols developed in consideration of guidance and information shared by the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), other leading organizations and experts, and local government requirements and guidance. Hyatt also supports the American Hotel & Lodging Association’s (AHLA) “Safe Stay Guest Checklist.”
Guided by our purpose of care and in listening to our guests, Hyatt hotels provide rates with flexible cancellation options to help give you peace of mind when making travel plans.
With some very limited exceptions, reservations booked before July 1, 2020 can be cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. Reservations made after April 1, 2020 at select Destination by Hyatt properties or under the Special Event Rates and after June 3, 2020 at Hyatt Residence Club properties are excluded from this and subject to the cancellation, deposit and/or refund policy disclosed at the time of reservation. Please visit the Change and Cancellation Fee Waiver Exceptions for a list of excluded Destination by Hyatt and Hyatt Residence Club properties.
Please note: This applies to reservations made through Hyatt directly. Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance. This does not apply to convention and group business due to the contractual nature of these reservations. Guests with reservations at a Hyatt Residence Club property who did not book through Hyatt channels should contact Hyatt Residence Club.
All reservations booked on or after July 1, 2020 are subject to the cancellation, deposit and/or refund policy disclosed at the time of reservation.
We remain committed to offering rates with flexible cancellation options at Hyatt hotels globally. Hotels may adjust their cancellation policies during some high-demand periods (e.g., holidays or special events). When making reservations, guests are always encouraged to review the rate rules, which show the applicable cancellation, deposit and/or refund policies for that rate at that property, to ensure they understand the rules for each reservation.
Reservations can be changed or cancelled on hyatt.com or via the World of Hyatt app (subject to the cancellation policy disclosed during the booking process). Please note that changes to existing reservations will be subject to availability and any rate differences and may be subject to a new cancellation policy.
World of Hyatt members: Subject to certain restrictions, reservations confirmed or changed by an Explorist, Globalist or Lifetime Globalist can be canceled up to 24 hours before the hotel or resort check-in time when the hotel’s or resort’s cancellation period is not more than 48 hours prior to check-in. This cancellation benefit does not apply: (i) to reservations at Hyatt Residence Club or Miraval resorts; (ii) where the rate is pre-paid and/or non-refundable; (iii) when the hotel’s or resort’s cancellation period is more than 48 hours; or (iv) for reservations booked at corporate negotiated or group contract rates.In the event there is a discrepancy or inconsistency between the English language version and another version of this in a different language, the English version will prevail, govern and control.
Cancellation policies for MGM Resorts International, Small Luxury Hotels of the World, and Lindblad Expeditions may vary from Hyatt’s policies and will be noted in the rate’s Rate Rules section during booking.
For the latest information from our strategic alliances, please visit these helpful resources:
We closely listen to our World of Hyatt members and use this feedback to continually evaluate ways to flex the program. To advance care and give members one less thing to worry about during this incredibly challenging time, World of Hyatt benefits will be extended in the following ways for all members globally:
We are suspending the forfeiture of points through June 30, 2021. As a reminder, our general policy is that points do not expire, but they will be forfeited if a member’s account is inactive for 24 months.
Awards with 2020 Expiration: All unused Free Night, Suite Upgrade or Club Lounge Access awards with expiration dates between March 1, 2020 and December 31, 2020 will be extended to December 31, 2021.
Awards with 2021 Expiration: All unused Suite Upgrade and Club Lounge Access awards with February 28, 2021 expiration dates will be extended to December 31, 2021. In addition, all unused Free Night awards that were earned in 2020 with 2021 expiration dates will be extended to December 31, 2021.
All award extensions will be generated by World of Hyatt – members do not need to take action. Visit the World of Hyatt COVID-19 FAQs for details.
2020 Elite Status: Status and benefits have been extended for elite members without having to re-qualify. This means that whatever your status was as of March 31, 2020 – whether Discoverist, Explorist or Globalist – it was updated and now reflects a February 28, 2022 expiration date.
Earning Elite Status in 2021: To provide even more flexibility, we are lowering the requirements by 50% for earning all elite tiers in 2021. This means that members will be able to qualify or requalify for elite status with half the Tier-Qualifying Nights or Base Points. With the 50% reduction in requirements:
· Discoverist status will require five Tier-Qualifying Nights or 12,500 Base Points
· Explorist status will require 15 Tier-Qualifying Nights or 25,000 Base Points
· Globalist status will require 30 Tier-Qualifying Nights or 50,000 Base Points
Visit the World of Hyatt COVID-19 FAQs for details.
Introduction of Off-peak / Peak Point Redemption: We are further postponing the introduction of Off-peak and Peak point redemption (originally planned for March 2020) until July 2021. This means that free-night reservations will continue to be at standard rates until July 2021.
Annual Hotel Award Chart Changes: In addition, with a few exceptions noted below, we will be suspending our 2021 hotel category award chart changes that typically occur each March. This means that each hotel will remain in its current category and be redeemable for the same number of points in 2021 as it was in 2020 (except as noted below). As always, we'll refund members the point difference for any existing reservations at hotels requiring fewer points for changes effective March 25, 2021 and October 29, 2020, as noted below.
Hotels Moving Up & Requiring More Points (effective March 25, 2021)
● Hyatt Place Delano from category 1 to 2
● Hyatt Place Fair Lawn/Paramus from category 1 to 2
● Hyatt Place Palm Bay/Melbourne from category 1 to 2
● Hyatt Regency Dharamshala Resort from category 2 to 3
● Hyatt Regency John Wayne Airport from category 2 to 3
● Hyatt Regency Grand Reserve Puerto Rico from category 3 to 4
● Hyatt House Nashville/Downtown-SoBro from category 4 to 5
● Mar Monte Hotel, part of The Unbound Collection by Hyatt from category 4 to 5
● Andaz Scottsdale Resort & Bungalows from category 5 to 6
● Park Hyatt Aviara from category 5 to 6
Hotels Moving Down & Requiring Fewer Points (effective March 25, 2021)
● Hyatt Place Houston Downtown from category 3 to 2
We are temporarily suspending normal operations of all FIND experiences until further notice. We continue to closely monitor the COVID-19 situation and will communicate updates regarding anticipated timing of reactivating FIND experiences.
Members will be notified directly if their FIND experience is cancelled and will be given the option to receive a full refund or reschedule for a later date.
For more information as it relates to event cancellations, point and monetary refunds, or new experience reservations, please visit our FAQs page.
While travel – our shared passion – may temporarily be challenged in many parts of the world, at Hyatt we believe in its enduring power to connect us and move us closer to our vision: a world of understanding and care. At all times, we remain grounded in our purpose and focused on our values of inclusion and respect. COVID-19 does not distinguish between nationality, race or geographic origin, and Hyatt’s steadfast commitment to inclusion and care guides our actions, at our properties and in our communities.
Hyatt thanks you for your support and your loyalty. We will keep you updated through this dynamic situation and can’t wait to welcome you at one of our hotels soon.
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