Updated on October 6, 2020
The safety and wellbeing of our guests, customers and colleagues is a top priority for Hyatt.
Hyatt continues to monitor the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and listening carefully to the questions and concerns we receive from guests such as you.
Inspired by Hyatt’s purpose – we care for people so they can be their best – and in response to the dynamic COVID-19 situation, we would like to share actions Hyatt is taking to care for you during this time, including booking with confidence and travel flexibility and comprehensive steps to implement new guidance, procedures and practices as we reimagine the hotel experience.
Providing safe and clean environments for our guests and colleagues is always a top priority for Hyatt hotels globally, and we remain committed to enhanced levels of cleanliness—now and in the future.
Our Global Care & Cleanliness Commitment focuses on the safety and wellbeing of our colleagues and guests, and builds on existing rigorous safety and cleanliness protocols. The commitment includes an international cleanliness and training accreditation process, a trained Hygiene & Wellbeing Leader or team at all locations, and a cross-functional panel of trusted medical and industry advisors. Visit Global Care & Cleanliness Commitment to learn more about enhanced safety and cleanliness measures you may see at Hyatt hotels worldwide.
IMPORTANT FACE MASK & COVERING REQUIREMENT: Following medical expert guidance to help reduce the spread of COVID-19, face masks or coverings are required in hotel indoor public areas and when moving around in outdoor areas at all Hyatt hotels globally, with some exceptions, based on local laws or guidance. For specific requirements, please contact the hotel directly or visit the hotel website.
Public areas may include hotel lobbies, meetings and events spaces, restaurants and bars, and fitness centers. Some guests may be exempt from this mandate, including but not limited to guests with medical conditions, guests consuming food or beverages in restaurants, guests who are seated outdoors and socially distant, and children under the age of two (2). Contact your nearest Hyatt Global Contact Center for more information.
We believe in responsible and safe travel while staying vigilant and following procedures and protocols developed in consideration of guidance and information shared by the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), other leading organizations and experts, and local government requirements and guidance. Hyatt also supports the American Hotel & Lodging Association’s (AHLA) “Safe Stay Guest Checklist.”
Hyatt hotels continue to welcome business and leisure travelers with our established operational excellence and commitment to care as we reimagine the hotel experience.
Guided by our purpose of care and in listening to our guests, we have extended our cancellation policy to provide further flexibility to help you make travel decisions again.
With some very limited exceptions, existing reservations booked before July 1, 2020 can be cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. Reservations made after April 1, 2020 at Destination Residences or under the Special Event Rates are subject to the cancellation policy disclosed at the time of reservation.
Please note: These policies apply to reservations made through Hyatt directly. Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance. These policies do not apply to convention and group business due to the contractual nature of these reservations. Guests with reservations at a Hyatt Residence Club property who did not book through Hyatt channels should contact Hyatt Residence Club.
In the event there is a discrepancy or inconsistency between the English language version and another version of this in a different language, the English version will prevail, govern and control.
Cancellation policies for MGM Resorts International, Small Luxury Hotels of the World, and Lindblad Expeditions may vary from Hyatt’s policies and will be noted in the rate’s Rate Rules section during booking.
For the latest information from our strategic alliances, please visit these helpful resources:
We closely listen to our World of Hyatt members and use this feedback to continually evaluate ways to flex the program. To advance care and give members one less thing to worry about during this incredibly challenging time, World of Hyatt benefits will be extended in the following ways for all members globally:
We are suspending the forfeiture of points through June 30, 2021. As a reminder, our general policy is that points do not expire, but they will be forfeited if a member’s account is inactive for 24 months.
Awards with 2020 Expiration: All unused Free Night, Suite Upgrade or Club Lounge Access awards with expiration dates between March 1, 2020 and December 31, 2020 will be extended to December 31, 2021.
Awards with 2021 Expiration: All unused Suite Upgrade and Club Lounge Access awards with February 28, 2021 expiration dates will be extended to December 31, 2021. In addition, all unused Free Night awards that were earned in 2020 with 2021 expiration dates will be extended to December 31, 2021.
All award extensions will be generated by World of Hyatt – members do not need to take action. Visit the World of Hyatt COVID-19 FAQs for details.
Status and benefits have been extended for elite members without having to re-qualify. This means that whatever your status was as of March 31, 2020 – whether Discoverist, Explorist or Globalist – it was updated and now reflects a February 28, 2022 expiration date. Visit the World of Hyatt COVID-19 FAQs for details.
Introduction of Off-peak / Peak Point Redemption: We are further postponing the introduction of Off-peak and Peak point redemption (originally planned for March 2020) until July 2021. This means that free-night reservations will continue to be at standard rates until July 2021.
Annual Hotel Award Chart Changes: In addition, with a few exceptions noted below, we will be suspending our 2021 hotel category award chart changes that typically occur each March. This means that each hotel will remain in its current category and be redeemable for the same number of points in 2021 as it was in 2020 (except as noted below). As always, we'll refund members the point difference for any existing reservations at hotels requiring fewer points as of October 29, 2020. Current exceptions include:
Hotels Moving Down & Requiring Fewer Points (effective October 29, 2020)
● Stonebridge Inn, A Destination Hotel from category 5 to 4
● Wailea Grand Champions Villas, A Destination Residence from category 6 to 5
● Wailea Ekolu Village, A Destination Residence from category 6 to 5
● Wailea Ekahi Village, A Destination Residence from category 6 to 5
● Lichenhearth, A Destination Residence from category 6 to 5
● Parker New York from category 6 to 5
● Grand Hyatt Vail from category 7 to 6
● Mauna Lani Point, A Destination Residence from category 7 to 6
● Wailea Elua Village, A Destination Residence from category 8 to 7
● Kaanapali Alii, A Destination Residence from category 8 to 7
● Vail Residences at Cascade Village, A Destination Residence from category 8 to 7
● The Lodge at Spruce Peak, A Destination Hotel from category 8 to 7
Hotels Moving Up & Requiring More Points (effective mid March 2021)
● Hyatt Regency John Wayne Airport from category 2 to 3
● Hyatt House Nashville/Downtown-SoBro from category 4 to 5
● Mar Monte Hotel part of The Unbound Collection by Hyatt from category 4 to 5
● Park Hyatt Aviara from category 5 to 6
We are temporarily suspending normal operations of all FIND experiences until further notice. We continue to closely monitor the COVID-19 situation and will communicate updates regarding anticipated timing of reactivating FIND experiences.
Members will be notified directly if their FIND experience is cancelled and will be given the option to receive a full refund or reschedule for a later date.
For more information as it relates to event cancellations, point and monetary refunds, or new experience reservations, please visit our FAQs page.
Most Exhale locations have resumed operations with numerous precautionary measures in place in an effort to ensure a safe environment for both guests and associates. Additionally, we are offering virtual live-streamed classes and virtual spa therapies, as well as Exhale On Demand for those who prefer to experience Exhale offerings from home.
While travel – our shared passion – may temporarily be challenged in many parts of the world, at Hyatt we believe in its enduring power to connect us and move us closer to our vision: a world of understanding and care. At all times, we remain grounded in our purpose and focused on our values of inclusion and respect. COVID-19 does not distinguish between nationality, race or geographic origin, and Hyatt’s steadfast commitment to inclusion and care guides our actions, at our properties and in our communities.
Hyatt thanks you for your support and your loyalty. We will keep you updated through this dynamic situation and can’t wait to welcome you at one of our hotels soon.
Offers on hotel rooms delivered directly to your inbox
You will receive news and marketing regarding Hyatt offers via email based on the information we collect in accordance with our Privacy Policy .*
*(excludes S. Korea)
