COVID-19 Travel Update

Updated on June 3, 2020

The safety and wellbeing of our guests is a top priority for Hyatt.

We understand that you may be experiencing stress given the rapidly changing information on travel restrictions and cancelled or postponed public events. We want you to know that we are monitoring the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and are listening carefully to the questions and concerns we receive from guests such as you.

Inspired by Hyatt’s purpose – we care for people so they can be their best – and in response to the dynamic COVID-19 situation, we would like to share actions Hyatt is taking to allow for more flexibility regarding your upcoming travel.

Extending change and cancellation fees policy

Guided by our purpose of care and in listening to our guests, we are extending our cancellation policy to provide further flexibility to help you make travel decisions again.

  • Existing reservations booked prior to July 1, 2020

    With some very limited exceptions, existing reservations booked before July 1, 2020, for arrivals through July 31, 2021, can be cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. Reservations made after April 1, 2020 at Destination Residences or under the Special Event Rates are subject to the cancellation policy disclosed at the time of reservation. 

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  • New reservations booked July 1, 2020 or beyond

    With some very limited exceptions, reservations booked on July 1, 2020 or beyond – for arrival dates through July 31, 2021 – can be cancelled at no charge up to 24 hours before your scheduled arrival.

    Reservations made after April 1, 2020 at select Destination properties or under Special Event Rates, after June 3, 2020 at Hyatt Residence Club properties, and any other reservations made after June 30, 2020 that disclose a different cancellation or refund policy at the time of booking are excluded from this policy and subject to the cancellation or refund policy disclosed at the time of booking. Please visit the Change and Cancellation Fee Waiver Exceptions for a list of excluded Destination and Hyatt Residence Club properties.

    Hotels may adjust this cancellation policy during some high-demand periods (e.g., holidays or special events). When making reservations, guests are always encouraged to review the rate rules, which show the current cancellation and deposit policies for all properties and rates, to ensure they understand the cancellation and/or deposit rules for each reservation.

    Reservations can be changed or cancelled on hyatt.com or via the World of Hyatt app (subject to the exceptions noted here and during the booking process). Please note that changes to existing reservations will be subject to availability and any rate differences.

Please note: These policies apply to reservations made through Hyatt directly. Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance. These policies do not apply to convention and group business due to the contractual nature of these reservations. Guests with reservations at a Hyatt Residence Club property who did not book through Hyatt channels should contact Hyatt Residence Club.

Reservations with MGM, Small Luxury Hotels of the World, and Lindblad Expeditions

Cancellation policies for MGM Resorts International, Small Luxury Hotels of the World, and Lindblad Expeditions may vary from Hyatt’s policies and will be noted in the rate’s Rate Rules section during booking.

For the latest information and cancellation policies from our strategic alliances, please visit these helpful resources:

MGM Resorts International

Small Luxury Hotels of the World

Lindblad Expeditions

Confident in Our Care

Providing safe and clean environments for our guests and colleagues is always a top priority for Hyatt hotels globally. We remain committed to upholding the highest standards of cleanliness and want you to feel at ease when you visit Hyatt hotels, knowing you’ll experience the quality you expect from the Hyatt brand.

Hyatt has proudly announced the Global Care & Cleanliness Commitment, which focuses on the safety and wellbeing of colleagues and guests in a COVID-19 world and beyond. The commitment includes plans for hotel-level health and sanitization accreditation and hygiene specialists, as well as a working group of trusted medical and industry advisors. Visit Global Care & Cleanliness Commitment to learn more about the steps Hyatt is taking to further enhance our existing rigorous protocols.

In addition, comprehensive COVID-19 guidance is in place at Hyatt hotels globally, detailing how to protect against transmission of the virus (including implementing hand sanitizer stations and frequent cleaning of high-touch areas), and procedures in case there is a suspected or confirmed case among our guests or colleagues.

We believe in responsible and safe travel while staying vigilant and following procedures and protocols developed in consideration of guidance and information shared by the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), and other leading organizations and experts.

Hyatt hotels continue to welcome business and leisure travelers with our established operational excellence and commitment to care.

Extending World of Hyatt Loyalty Program Benefits

We are closely listening to our World of Hyatt members and using feedback to continually evaluate ways to flex the program. To advance care and give members one less thing to worry about during this incredibly challenging time, World of Hyatt benefits will be extended in the following ways for all members globally:

  • More time to use points:

    We are suspending the forfeiture of points through December 31, 2020. As a reminder, our general policy is that points do not expire, but they will be forfeited if a member’s account is inactive for 24 months.

  • More time to use earned rewards:

    All unused Free Night, Suite Upgrade or Club Lounge Access awards with expiration dates between March 1, 2020 and December 31, 2020 will be extended to December 31, 2021. This includes existing awards and awards that may be earned throughout this year with a 2020 expiration date. The award extension will be generated by World of Hyatt – members do not need to take action. Awards that expired between March 1 and March 31, 2020 will be replaced with new awards on April 20, 2020. All other qualifying, unused awards will be updated by the 20th day of the month in which the award would have originally expired. Visit the World of Hyatt COVID-19 FAQs for details.

  • More time for elite members to enjoy their status and benefits:

    Status and benefits will be extended for all existing elite members without having to re-qualify. This means that whatever your status was as of March 31, 2020 – whether Discoverist, Explorist or Globalist – it will be automatically updated to reflect a February 28, 2022 expiration date. All elite tier extensions should be reflected in members’ accounts no later than April 15, 2020. Visit the World of Hyatt COVID-19 FAQs for details.

  • Postponing award chart changes:

    We are postponing the introduction of Off-peak and Peak point redemption (originally planned for March 22, 2020) until 2021. This means that free-night redemptions will continue to be at standard rates for the rest of this year. Before we launch Off-peak and Peak point redemptions for stay dates in 2021 and beyond, we’ll provide advance notice as we always do.

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FIND Experiences

We are temporarily suspending normal operations of all FIND experiences until further notice. We continue to closely monitor the COVID-19 situation and will communicate updates regarding anticipated timing of reactivating FIND experiences.

Members will be notified directly if their FIND experience is cancelled and will be given the option to receive a full refund or reschedule for a later date.

For more information as it relates to event cancellations, point and monetary refunds, or new experience reservations, please visit our FAQs page.

Exhale

In an effort to prioritize the health and wellbeing of our guests and colleagues, and out of an abundance of caution, we have made the difficult decision to temporarily suspend normal operations at all Exhale locations.

We anticipate resuming operations at all Exhale locations as soon as possible based on each location’s situation and will share more information with Exhale members and guests as we can.

In the meantime, we invite you to try Exhale on Demand for access to hundreds of Barre, Yoga, HIIT, and meditation videos. Visit ondemand.exhalespa.com for more information.

Committed to Inclusion and Respect

While travel – our shared passion – may temporarily be challenged, at Hyatt we believe in its enduring power to connect us and move us closer to our vision: a world of understanding and care. At all times, we remain grounded in our purpose and focused on our values of inclusion and respect. COVID-19 does not distinguish between nationality, race or geographic origin, and Hyatt’s steadfast commitment to inclusion and care guides our actions, at our properties and in our communities.

Hyatt thanks you for your support and your loyalty. We will keep you updated through this dynamic situation and can’t wait to welcome you at one of our hotels soon.

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