Updated November 5, 2021
One of our highest priorities for welcoming guests back to Hyatt properties is doing so safely, with your wellbeing in mind.
Hyatt continues to monitor the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and listening carefully to the questions and concerns we receive from guests such as you.
Inspired by Hyatt’s purpose — we care for people so they can be their best — and in response to the dynamic COVID-19 situation, we would like to share actions Hyatt is taking to care for you during this time, including booking with confidence and travel flexibility and comprehensive steps to implement new guidance, procedures and practices as we reimagine the hotel experience.
Providing safe and clean environments for our guests and colleagues is always a top priority for Hyatt hotels globally, and we remain committed to enhanced levels of cleanliness — now and in the future.
Our Global Care & Cleanliness Commitment focuses on the safety and wellbeing of our colleagues and guests and builds on existing rigorous safety and cleanliness protocols. The commitment includes an international cleanliness and training accreditation process, trained Hygiene & Wellbeing Leaders or teams, and a cross-functional panel of trusted medical and industry advisors. Visit Global Care & Cleanliness Commitment to learn more about enhanced safety and cleanliness measures you may see at Hyatt hotels worldwide.
Following medical expert guidance to help reduce the spread of COVID-19, face masks or coverings may be required in hotel indoor public areas and when moving around in outdoor areas at Hyatt hotels globally, based on local or national mandates or guidance. For specific requirements, please contact the hotel directly.
In light of recent CDC and AHLA guidance, and after considerable review, we have updated our face coverings mandate for fully vaccinated guests and colleagues at Hyatt hotels in the U.S. Learn more
Public areas may include hotel lobbies, elevators, meetings and events spaces when guests are not seated and socially distanced, restaurants and bars, and fitness centers. Some guests may be exempt from this mandate, including but not limited to guests with medical conditions, guests consuming food or beverages in restaurants, guests who are seated outdoors and socially distant, meetings and events guests who are seated and socially distant, and children under the age of two (2). Contact a Hyatt Global Contact Center for more information.
We believe in responsible and safe travel while staying vigilant and following procedures and protocols developed in consideration of guidance and information shared by the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), other leading organizations and experts, and local government requirements and guidance. Hyatt also supports the American Hotel & Lodging Association’s (AHLA) “Safe Stay Guest Checklist.”
Guided by our purpose of care and in listening to our guests, Hyatt hotels provide rates with flexible cancellation options to help give you peace of mind when making travel plans.
With some very limited exceptions, reservations booked before July 1, 2020 can be cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. Reservations made after April 1, 2020 at select Destination by Hyatt properties or under the Special Event Rates and after June 3, 2020 at Hyatt Residence Club properties are excluded from this and subject to the cancellation, deposit and/or refund policy disclosed at the time of reservation. Please visit the Change and Cancellation Fee Waiver Exceptions for a list of excluded Destination by Hyatt and Hyatt Residence Club properties.
Please note: This applies to reservations made through Hyatt directly. Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance. This does not apply to convention and group business due to the contractual nature of these reservations. Guests with reservations at a Hyatt Residence Club property who did not book through Hyatt channels should contact Hyatt Residence Club.
All reservations booked on or after July 1, 2020 are subject to the cancellation, deposit and/or refund policy disclosed at the time of reservation.
We remain committed to offering rates with flexible cancellation options at Hyatt hotels globally. Hotels may adjust their cancellation policies during some high-demand periods (e.g., holidays or special events). When making reservations, guests are always encouraged to review the rate rules, which show the applicable cancellation, deposit and/or refund policies for that rate at that property, to ensure they understand the rules for each reservation.
Reservations can be changed or cancelled on hyatt.com or via the World of Hyatt app (subject to the cancellation policy disclosed during the booking process). Please note that changes to existing reservations will be subject to availability and any rate differences and may be subject to a new cancellation policy.
World of Hyatt members: Subject to certain restrictions, reservations confirmed or changed by an Explorist, Globalist or Lifetime Globalist can be cancelled until 11:59 p.m. the day before arrival, when the hotel’s or resort’s cancellation period is not more than 48 hours prior to check-in. This 24-hour cancellation benefit does not apply: (i) to reservations at Hyatt Residence Club or Miraval resorts; (ii) where the rate is pre-paid and/or non-refundable; (iii) when the hotel’s or resort’s cancellation period is more than 48 hours; or (iv) for reservations booked at corporate negotiated or group contract rates. The cancellation windows are based on the hotel's time zone.In the event there is a discrepancy or inconsistency between the English language version and another version of this in a different language, the English version will prevail, govern and control.
Cancellation policies for the AMR™ Collection, MGM Resorts International, Small Luxury Hotels of the World, and Lindblad Expeditions may vary from Hyatt’s policies and will be noted in the rate’s Rate Rules section during booking.
For the latest information from our strategic alliances, please visit these helpful resources:
We are temporarily suspending normal operations of all FIND experiences until further notice. We continue to closely monitor the COVID-19 situation and will communicate updates regarding anticipated timing of reactivating FIND experiences.
Members will be notified directly if their FIND experience is cancelled and will be given the option to receive a full refund or reschedule for a later date.
For more information as it relates to event cancellations, point and monetary refunds, or new experience reservations, please visit our FAQs page.
While travel — our shared passion — may temporarily be challenged in many parts of the world, at Hyatt we believe in its enduring power to connect us and move us closer to our vision: a world of understanding and care. At all times, we remain grounded in our purpose and focused on our values of inclusion and respect. COVID-19 does not distinguish between nationality, race or geographic origin, and Hyatt’s steadfast commitment to inclusion and care guides our actions, at our properties and in our communities.
Hyatt thanks you for your support and your loyalty. We will keep you updated through this dynamic situation and can’t wait to welcome you at one of our hotels soon.
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