Reviews
Go in with low expectations.
Very lacking compare to our expectations of a hyatt. From broken slide one day to splash pan not working the next. had to house keeping 3 times one day because basics were missed like face towels and coffee cups. Be prepared to be lectured if you ask for more water bottles that the waters are refillable, even when they only give you two for three people.
My stay at Maui Hyatt resort
The resort is far from the airport and cannot recharge the rented electric car because of road work. You will find the room spacious, with a nice ocean view. The cleanliness of the room is OK. The housekeeping is way below expectation, and almost you have to request everything. Amenities are average. The coffee machine was not clean and even had long hair on it. The pool is excellent. The Sonz restaurant is excellent for dinner and brunch. No information for the bus schedule to the nearby village mall.
Management Team, General Manager at Hyatt Regency Maui Resort And Spa, responded to this review
Aloha, and mahalo for your review. We appreciate your compliments regarding the pool, views, and culinary offerings, yet we are disappointed to hear that housekeeping service did not meet your standards. Experiencing delays in receiving essentials and finding an improperly cleaned in-room coffee station is far from the quality we aim to provide. We also acknowledge the transportation hurdles you faced with regional roadwork and transit guidance. Thank you for staying with us and letting us know where we need to improve.
Ideal place for a vacation
Incredible staff that will go above and beyond to take care of you. Great view, great time. The restaurant at the pool has excellent vegetarian/vegan options. Awesome kids pool!
Beautiful resort to base your Maui stay
Amazing resort in Maui's West Coast. Beautiful grounds and nice big rooms. Our stay there and our Maui trip was memorable. I thought I went to paradise.
Management Team, General Manager at Hyatt Regency Maui Resort And Spa, responded to this review
Aloha, and mahalo for the wonderful review. We are delighted to hear that our resort served as the perfect base for your Maui vacation. Knowing that you loved our West Coast grounds, spacious rooms, and paradise setting brings a smile to our entire team. We look forward to welcoming you back to Kaʻanapali soon!
Beautiful hotel
A beautiful hotel located right on Kaanapali beach - snorkel from the hotel. Or walk down the beach and enjoy shopping and great restaurants. Don't want to walk - there's a trolley right there, too. Rooms were clean and quiet and a great value for such a great location. Breakfast buffet had plenty to choose from and the coffee store had many choices - and it's not Starbucks (luckily). Valet always had the car to us within minutes and everyone was really friendly.
Management Team, General Manager at Hyatt Regency Maui Resort And Spa, responded to this review
Aloha, and mahalo for your thoughtful review. Delivering excellent value, spotless rooms, and warm Hawaiian hospitality right on Kaʻanapali Beach is what our resort aims for every single day. We are glad you took full advantage of the local snorkeling, convenient trolley, and our dining outlets. Thank you for staying with us, and our Hyatt ʻohana looks forward to welcoming you back to your island home away from home down the road!
Very children friendly
My husband and I went there for both our birthdays. We paid $1000 plus per night. The view from our room was awesome. The room had a Nespresso machine. But they only give you paper cups. There are none…. Any type of water or Wine glasses. They have an extremely, cheap wine opener in there. The place is a very, very, very children friendly. Almost like Disney. So if you’re going for peace and quiet, this is not the place. Keep in mind if you use the spa. They add a 25% automatic tip, which they cover it up as Service fee. the place is , exceptionally beautiful with their gardens. Swans & Ducks. The beach to lounge on is 50-50. Not wide enough. You have to basically pay for everything. To rent the chairs & umbrellas for the beach. Any other accessories. There is a Japanese restaurant there, which is very good. The steak place is good, but kind of overpriced. Breakfast has a good variety of buffet items. Like I mentioned above. If you wanna take your kids there, it’s really great, but if you are going for peace and quiet, Then, if it’s not A place my husband and I would choose to go again.
Management Team, General Manager at Hyatt Regency Maui Resort And Spa, responded to this review
Aloha. We appreciate you taking the time to share your perspective following your birthday trip. While we are glad the views, grounds, and dining left a positive impression, we understand your frustration with the family-centric energy, in-room amenities, and additional fees for beach items and spa services. Ensuring our couples and adult travelers feel their stay represents distinct luxury and value is important, and your feedback has been shared with executive leadership to evaluate our guest experience and amenity standards.
Perfect!
What am amazing experience! The ocean view is breathtaking and watching the sunset was a great way to end each day! Staff was friendly, professional, and prompt. Many restaurants and stores to choose from and a short (free) trolley ride or stroll to a nearby mall area. Perfect!
Management Team, General Manager at Hyatt Regency Maui Resort And Spa, responded to this review
Aloha! Thank you so much for taking a moment to leave your lovely feedback. It is music to our ears to know that our sunset ocean views, accommodating staff, and convenient location provided the ideal Hawaiian escape. Delivering attentive island hospitality alongside convenient dining and shopping is what our team strives for every day. We appreciate your enthusiastic recommendation and cannot wait to host you again in Kaʻanapali!
Great 50th Anniversary experience.
An exceptional 14 days for our 50th Wedding Anniversary. The resort personnel were very accommodating and helpful. We enjoyed everyday even when the weather didn't cooperate.
Management Team, General Manager at Hyatt Regency Maui Resort And Spa, responded to this review
Aloha, and a heartfelt congratulations on your 50th Wedding Anniversary! Spending 14 days with us to celebrate such an extraordinary milestone is truly an honor, and we are thrilled that our team made each day feel so special and accommodating. Knowing that the spirit of aloha shone through, even when the weather was uncooperative, brings a huge smile to our entire Hyatt ʻohana. Mahalo for choosing our resort for this golden occasion, and we wish you many more wonderful years together.
A Fantastic Family Trip
We came here for a family fall break with our grandkids and some of our adult children. There was something here for everyone. Our grandchildren were able to take advantage of many of the hotel's cultural activities, and we all loved the wildlife, pools, and incredible views. There is fantastic snorkeling from the beach just to the left of the hotel when you are facing the ocean. The valet parking service was severely understaffed, so I would recommend self-parking. We will definitely be back.
Management Team, General Manager at Hyatt Regency Maui Resort And Spa, responded to this review
Aloha! Thank you so much for taking the time to detail your family getaway. Hearing that your grandchildren enjoyed our cultural activities and that everyone loved our pools, wildlife, and coastal views brings a huge smile to our faces. We hear your feedback loud and clear regarding the delays at valet parking, and we appreciate your practical tip for fellow travelers while our guest services team reviews arrival-rush staffing. We are thrilled to know you plan to return, and we can’t wait to host your family again on your next Maui adventure.
Wonderful resort!
We stayed last week with our daughters and loved it. The grounds are beautiful. The birds they have in cages are so fun if you interact with them. The penguins were really interesting to watch and learn about. Our kids loved the slides, There isn't much beach with all the storms that have hit that area so we walked further down towards black rock. We swam with turtles, saw many fish down by black rock and overall it was a wonderful stay. We had a Guest of Honor applied and were upgraded to a room with an ocean view which was fantastic!
Management Team, General Manager at Hyatt Regency Maui Resort And Spa, responded to this review
Aloha, and mahalo for sharing such a wonderful family review. We are delighted to hear that you and your daughters had an incredible stay with us in Kaʻanapali. Knowing that your family loved the wildlife experiences with our resident birds and penguins, the waterslides, and the ocean-view upgrade through the Guest of Honor program brings a huge smile to our entire Hyatt ʻohana. Exploring the shoreline toward Black Rock and snorkeling with local sea turtles is truly an unforgettable Maui adventure. Thank you for staying with us, and we look forward to welcoming you all back to paradise!
Great hotel!
Such a great hotel for our honeymoon! We were upgraded upon checking in because they knew it was our honeymoon - which was so appriciated but above that, this hotel was amazing. Despite being 50 years old it felt updated, clean, spacious, with plenty of things to do. The four pools really allowed everyone to spread out and not be on top of each other. They were clean for the most part (it was windy causing some debris) and the pool temp was perfect! Food and drinks are spendy but that is just Maui, not specific to the hotel. We shopped and ate at most of the connivence shops and resturaunts on site and were not disappointed. Overall I would absolutely come back to this hotel!
Management Team, General Manager at Hyatt Regency Maui Resort And Spa, responded to this review
Aloha, and mahalo for choosing our resort for your honeymoon celebration. Creating an unforgettable backdrop for couples is a top priority, and we are so glad you loved the upgraded room, ideal pool temperatures, and on-property amenities across our grounds. We appreciate your understanding regarding island breezes and dining costs, and we are thrilled you plan to return. Our Hyatt ʻohana will be ready to welcome you back to paradise for your next special occasion!
Fun Fall Break!
Amazing time at the Hyatt Regency Maui last week for fall break. My son (7) had a great time at the pools and enjoyed the luau, and especially loved being right on the beach. We enjoyed that it was walkable (for us) to Whaler's Village and Block Rock (longer walk but the trolley is also great! The staff was so kind, from the front desk, to the bartenders and other restaurant staff, and the Regency Club hosts. I wish I had remembered to get everyone's names! The wildlife tour was also cool - the guide was wonderful and we enjoyed meeting and learning about all the birds on site. We can't wait to come back!
Management Team, General Manager at Hyatt Regency Maui Resort And Spa, responded to this review
Aloha, and mahalo for sharing your wonderful family review! We are thrilled to hear that your fall break getaway was such a success and that your 7-year-old son loved the pools, our on-site luʻau, and having the beach right at his doorstep. Knowing that our beachfront walkability, wildlife tour, and the caring hospitality from our front desk, dining, and Regency Club teams made such an impression brings a huge smile to our entire Hyatt ʻohana. We cannot wait to welcome your family back to Kaʻanapali for your next island adventure.
Happy in Hawaii
We had a wonderful experience here! The location is excellent, rooms were impressive, bed was COMFY, and pools were very nice.
Management Team, General Manager at Hyatt Regency Maui Resort And Spa, responded to this review
Aloha! We appreciate you writing such a positive review of your stay. Reading how much you enjoyed the comfortable rooms, plush beds, scenic location, and pools brightens our entire team's day! Mahalo for your support, and our ʻohana looks forward to seeing you back real soon.
Bucket List Fulfilled - Grateful Beyond Words
Amazing Amazing Amazing!!! You have to go. Yo Suti and his golf pro shop was awesome!! The Food!!!!!!!! The Drinks!!!!!!! The people!!!!! 1000/1000
Management Team, General Manager at Hyatt Regency Maui Resort And Spa, responded to this review
Aloha, and mahalo for such an incredible review! Delivering unforgettable experiences is what our team strives for every day, and we are delighted that Yo Suti, our culinary team, and our staff made your trip so memorable. Thank you for choosing our resort to check off your bucket list, and we look forward to welcoming you back to Kaʻanapali down the road.
Underwhelmed
Not great location in Maui because the area is still growing back from the fires. The rooms are dated. Lake of towels and wash clothes
Management Team, General Manager at Hyatt Regency Maui Resort And Spa, responded to this review
Aloha. Thank you for taking a moment to write a review. We recognize that the surrounding area is continuing its recovery process, and we hear your concerns regarding our room interiors and the inconvenience caused by delayed or missing linens. Providing a well-stocked, comfortable guest room is an everyday operational standard, and your notes have been passed along to our housekeeping leadership to ensure our linen supply processes are corrected. We appreciate your candid thoughts.
Beautiful
Beautiful and clean resort. Helpful staff and beautifully kept garden and pools. Located close to amazing beaches. Definitely recommend staying here.
Management Team, General Manager at Hyatt Regency Maui Resort And Spa, responded to this review
Aloha! We appreciate you writing such a glowing review of your visit. Reading how much you appreciated our clean facilities, beautiful landscape, and friendly staff brightens our entire team’s day! Mahalo for your high recommendation, and our ʻohana looks forward to seeing you back in Kaʻanapali soon.
Perfect for young families
This location was so nice for a family vacation. We're a family of 4, with 2 boys 8 years old and it had everything we needed. The overall hotel and rooms were very clean with a great atmosphere. With everything open, you always felt the outside air and had a view of the ocean. Food amenities were a good range of options. Being so close to Whaler's Village was a plus for additional options. We didn't rent a car from the airport, so the hotel having a Hertz on location was perfect for us to rent a car for the day. The on-site Luau was so fun and convenient being on the hotel grounds. Walkability was overall great - however some of the sidewalks were under construction due to the beach erosion, but overall it was a nice path up all the hotels. The one less-positive review I have is the kids pool area. It was tailored to younger kids, so we felt it was a bit small for our 8 year old boys. A hotel with more young-adult/adult friendly water slides would have been great.
Management Team, General Manager at Hyatt Regency Maui Resort And Spa, responded to this review
Aloha! Thank you for taking the time to detail your family vacation. We are thrilled that your boys enjoyed their island getaway and that you found our location, on-site Hertz desk, and luʻau so convenient. While we are glad the walkability and dining variety served you well, we appreciate your constructive feedback regarding the scale of the kids' pool and slides for growing boys. Hearing directly from parents helps us better understand our guest profile, and we have passed your observations along to our recreation team. We look forward to hosting your family again on your next Maui visit!
Amazing family trip in Maui.
I loved my time at the Hyatt. The front desk staff, and Connor made our experience incredible. We loved our room with the ocean view. There was always a lovely breeze in the hotel. The pool was amazing. My kids also loved the kid pool and waterslides. The pina colada was among the best I've ever had.
Management Team, General Manager at Hyatt Regency Maui Resort And Spa, responded to this review
Aloha, and mahalo for sharing your wonderful review. We are thrilled to hear that your family had such an incredible Maui getaway with us. Knowing that Connor and our front desk team made you feel so welcome, and that your family loved the ocean-view breeze, pools, and waterslides, brings a huge smile to our faces. We will be sure to pass along your compliments to Connor and our poolside bartenders for crafting that top-tier piña colada. Our Hyatt ʻohana looks forward to welcoming you and the kids back to Kaʻanapali soon!
Terrible pool downgrade
The replacement of their iconic pool was an extraordinary disappointment. I’m shocked you they install something that conflicts so strongly with the ethos of this amazing property. This change is akin to replacing their amazing Swan court restaurant with an Applebees. While I imagine there were many factors and it was a hard decision, I strongly feel they made the wrong one. They went from the best pool in the island to one of the worst.
Management Team, General Manager at Hyatt Regency Maui Resort And Spa, responded to this review
Aloha. Thank you for taking the time to share your perspective. We understand your frustration when a completed property change departs from the classic features you loved about our resort, particularly regarding our pool. Balancing modern updates with the classic spirit of Kaʻanapali is always complex, and we hear your perspective on the change loud and clear. Mahalo for your feedback and your past visits to our resort.
First Hawaiian experience
Beautiful facilities and great staff . We had a lovely time. This was our first stop in Hawaii. The area was beautiful despite the fire rebuilding.
Management Team, General Manager at Hyatt Regency Maui Resort And Spa, responded to this review
Aloha, and mahalo for choosing our resort for your very first visit to Hawaii! We are thrilled to hear that you had such a lovely time exploring our beautiful facilities and connecting with our dedicated team. Our community appreciates your support and perspective as West Maui continues to move forward and rebuild. Thank you for staying with our Hyatt ʻohana in Kaʻanapali, and we hope to welcome you back to the islands for many more memorable trips.
Showing 20 reviews since October 11, 2026.