Reviews
needs updates
the hotel images are from long ago golden days and not the reality of today. I'm a long time Hyatt fan and both my wife and I were very disappointed that the hotel was a letdown.
リージェンシー京都 ハイアット, Owner at Hyatt Regency Kyoto, responded to this review
Dear paul g, Thank you for your feedback. We sincerely apologize that your stay did not meet your expectations, especially as a long-time Hyatt guest. We appreciate your comments regarding the hotel’s presentation and condition, and we will take them into consideration as we continue to improve. Thank you again for sharing your thoughts. Hyatt Regency Kyoto
Kyoto Trip
Fantastic hotel, great service & facilities & really well located. Would highly recommend this hotel if you are staying in Kyoto.
リージェンシー京都 ハイアット, Owner at Hyatt Regency Kyoto, responded to this review
Dear Mark P, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed our location, facilities, and the service provided by our team. Your recommendation means a great deal to us. We truly appreciate your kind feedback and look forward to welcoming you back to Kyoto and Hyatt Regency Kyoto on your next visit. Warm regards, Hyatt Regency Kyoto
Good Option in Kyoto
Great service overall but rooms and carpet etc need to be updated. The bathroom is small with no real counter space. I think for a Hyatt Regency it is in line with expectations. I LOVED the hotel's bar area and Italian restaurant
リージェンシー京都 ハイアット, Owner at Hyatt Regency Kyoto, responded to this review
Dear Curiosity114896, Thank you for your review. We are pleased to hear that you enjoyed our service, bar, and Italian restaurant during your stay. We also appreciate your feedback regarding the guest room and bathroom. Your comments are valuable as we continuously look for ways to enhance our facilities and guest experience. We hope to welcome you back to Hyatt Regency Kyoto in the future. Warm regards, Hyatt Regency Kyoto
An oasis of calm with exceptional service
We have been returning to Hyatt Regency Kyoto for over 11 years, and it remains one of our favourite hotels anywhere in the world. Having stayed in some wonderful hotels on our travels, we would comfortably place it among the very best. The location is excellent, opposite the Kyoto National Museum, not far from Kiyomizu-dera temple and within easy reach of Kyoto Station. It makes a wonderful base for exploring, while offering a peaceful retreat after a busy day exploring this wonderful city. There is such a warm, friendly atmosphere here — a true oasis of calm. The beautiful wooden interiors reflect the skill and craftsmanship for which Kyoto is known, giving the hotel a distinctive character. Everything is spotlessly clean, and the attention to detail is fantastic. The rooms are spacious and comfortable, and the showers are simply the best — I would happily take one home! Across all our stays, we have never had an issue with noise or heard neighbouring guests through the walls. It is wonderfully peaceful and tranquil. The service is exceptional. Staff are consistently friendly, attentive and thoughtful, making you feel welcome and looked after without anything feeling intrusive. Standards have never slipped over the years, and that consistency is one of the reasons we keep returning. Dining is another highlight. The food is full of flavour, beautifully presented and cooked to perfection, with plenty of variety. The emphasis on seasonal, locally sourced ingredients adds to the pleasure of staying in a city so renowned for its food. The chefs and restaurant team deserve enormous credit. For the quality of the accommodation, food and service, we consider it excellent value for money. Hyatt Regency Kyoto has become a much-loved part of our visits to Japan, and we cannot recommend it highly enough.
リージェンシー京都 ハイアット, Owner at Hyatt Regency Kyoto, responded to this review
Dear Trail802750, Thank you very much for your wonderful review and for your loyalty over the years. We are truly delighted to know that our location, peaceful atmosphere, comfortable accommodations, dining experiences, and, most importantly, the service provided by our team have continued to make your visits to Kyoto special. Your kind words about the consistency of your experiences over the years are especially meaningful to us. We sincerely appreciate your recommendation and look forward to welcoming you back for many more memorable stays. Warm regards, Hyatt Regency Kyoto
Wonderful Hyatt for Value and Location
The Hyatt Regency is brilliantly located within the city of Kyoto with easy access to key world Heritage sites and transportation to others.
リージェンシー京都 ハイアット, Owner at Hyatt Regency Kyoto, responded to this review
Dear marthacG2651VO, Thank you for your kind review. We are delighted to hear that you enjoyed our location and found it convenient for exploring Kyoto’s many cultural and historic attractions. We appreciate your feedback and look forward to welcoming you back to Hyatt Regency Kyoto in the future. Warm regards, Hyatt Regency Kyoto
Outstanding Service and Authentic Hospitality at Hyatt Regency Kyoto
We recently visited Kyoto and chose the Hyatt Regency, and it proved to be an exceptional decision. Beyond its convenient, central location, what truly sets this hotel apart is the extraordinary level of personal care and service. A special note of gratitude goes to Ms. Thiri Naing, whose warmth and expertise made our stay unforgettable. She initially managed to secure an upgrade for four days of our stay, which originally required a room move for the final two nights. However, through her proactive efforts, she was able to keep us in the same upgraded room for our entire stay without the hassle of moving. Her 5-year dedication to the Hyatt brand shines through in every interaction, and team members like her are precisely why we continue returning to Hyatt. The concierge team also went above and beyond when my wife developed a sudden cold and sinus issue. They promptly arranged an appointment at a local Japanese clinic, making the entire medical process smooth and quick. Impressively, the clinic even followed up with us over the next week to ensure her recovery was on track. If you are looking for genuine care, high-level attentiveness, and exceptional service in Kyoto, we recommend the Hyatt Regency Kyoto with complete confidence
リージェンシー京都 ハイアット, Owner at Hyatt Regency Kyoto, responded to this review
Dear Arnold H, Thank you very much for your thoughtful review and recommendation. We are delighted to hear that you enjoyed your stay and that our team was able to make your visit comfortable and memorable. It is especially rewarding to know that the personalized service and assistance provided throughout your stay contributed to such a positive experience. Your kind words are truly appreciated and will be shared with our colleagues as encouragement. We look forward to welcoming you and your family back to Kyoto in the future. Warm regards, Hyatt Regency Kyoto
Amazing hotel in Kyoto.
Amazing hotel in a unique modern Japanese influenced style. Will absolutely return to this hotel on our next visit. Breakfast was excellent. Staff was super receptive and helpful. Spa was nice. Workout facility (was a little far away) but very nice.
リージェンシー京都 ハイアット, Owner at Hyatt Regency Kyoto, responded to this review
Dear Rami A, Thank you for your wonderful review. We are delighted to hear that you enjoyed our unique atmosphere, breakfast, spa, and the service provided by our team. It is especially rewarding to know that you plan to return on your next visit to Kyoto. We look forward to welcoming you back again soon. Warm regards, Hyatt Regency Kyoto
Amazing time
Great location, rooms nice and staff was amazing. Restaurant on side had nice selection and high quality. Breakfast is not to be missed it exceeded our expectations.
リージェンシー京都 ハイアット, Owner at Hyatt Regency Kyoto, responded to this review
Dear john j, Thank you for your wonderful review. We are delighted to hear that you enjoyed our location, rooms, restaurant, and especially the breakfast. Your kind words about our team mean a great deal to us. We look forward to welcoming you back again soon. Warm regards, Hyatt Regency Kyoto
Stay in Hyatt Regency It is just a wonderful experience
Beautiful and very well located hotel The staff is always smiling and helping your needs a The concierge gave us an excellent recommendation local food restaurant which an experience we would always remember
リージェンシー京都 ハイアット, Owner at Hyatt Regency Kyoto, responded to this review
Dear Ana2027, Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay and appreciated our location, service, and concierge recommendations. Your kind words about our team's hospitality mean a great deal to us. We look forward to welcoming you back to Hyatt Regency Kyoto for another memorable experience. Hyatt Regency Kyoto
A quiet entry-level premium hotel with concierge services
The hotel is located right next to the museum. It has a warm and premium vibe with wood-carving-like decorations. The concierge service was especially convenient if you would like to book a local restaurant but they only take phone reservations and you don’t speak Japanese. Just tell the concierge the place and time range and they will do the rest.
リージェンシー京都 ハイアット, Owner at Hyatt Regency Kyoto, responded to this review
Dear Todd T, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the hotel's atmosphere, location, and concierge service. It is especially rewarding to know that our team was able to assist with your restaurant reservations and help make your visit more enjoyable. We truly appreciate your kind words and look forward to welcoming you back to Hyatt Regency Kyoto in the future. Hyatt Regency Kyoto
Great Hotel
We had a great experience and really enjoyed our stay. The hotel is in a quiet, peaceful area, yet very centrally located and convenient for exploring everything nearby. The staff were incredibly helpful, friendly, and welcoming throughout our stay. A wonderful combination of a great location, tranquility, and excellent service. We would definitely stay here again!
リージェンシー京都 ハイアット, Owner at Hyatt Regency Kyoto, responded to this review
Dear Helena V, Thank you for your wonderful review. We are delighted to hear that you enjoyed our peaceful yet convenient location and that our team made your stay a memorable one with their warm and attentive service. Your kind words mean a great deal to us, and we are thrilled that you would choose to stay with us again. We look forward to welcoming you back to Hyatt Regency Kyoto in the near future. Hyatt Regency Kyoto
Beautiful and peaceful stay in Kyoto, Japan
Hyatt Regency Kyoto is a beautiful building with amazing and intricate interiors. The staff is super helpful, really kind, and completely on top of all our needs. Highly recommend! (And go soon, as the building may be demolished and rebuilt May 2027!)
リージェンシー京都 ハイアット, Owner at Hyatt Regency Kyoto, responded to this review
Dear Erich W, Thank you for your kind review. We are delighted to hear that you enjoyed the beauty and peaceful atmosphere of our hotel, as well as the care and attentiveness of our team. Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back to Hyatt Regency Kyoto for another memorable stay. Hyatt Regency Kyoto
The best hotel in Kyoto
Beautiful property! Amazing staff. The breakfast had so many choices it was hard to choose from. This property has so many food choices including an amazing Italian restaurant. The location was also great. We loved our stay in Kyoto and can’t wait to go back to Hyatt Kyoto
リージェンシー京都 ハイアット, Owner at Hyatt Regency Kyoto, responded to this review
Dear Vivieyra, Thank you for your wonderful review. We are delighted to hear that you enjoyed our beautiful property, dining experiences, and convenient location. Your kind words about our team mean a great deal to us. We look forward to welcoming you back to Hyatt Regency Kyoto on your next visit. Hyatt Regency Kyoto
Comfortable and Spacious Room
The room was spacious, comfortable, and well organized. The layout was practical, with plenty of space to move around, and the furniture was arranged in a way that made the room feel welcoming and relaxing. Overall, the room provided a comfortable and pleasant experience.
リージェンシー京都 ハイアット, Owner at Hyatt Regency Kyoto, responded to this review
Dear Tour63619135493, Thank you for your kind review. We are delighted to hear that you found your room spacious, comfortable, and well designed. It is wonderful to know that the layout and furnishings contributed to a relaxing and enjoyable stay. We look forward to welcoming you back to Hyatt Regency Kyoto in the future. Hyatt Regency Kyoto
Amazing stay
The hotel is beautiful and well maintained. We arrived by taxi. Staff member greeted and welcomed us. She made sure that we had all our luggage, then escorted us to the check in counter. After checking in we were taken to our room and shown were things were. The room had several toiletries. Our room overlooked a garden. We got the breakfast. It was reasonably priced. They had a variety of food and succulent fresh fruit
リージェンシー京都 ハイアット, Owner at Hyatt Regency Kyoto, responded to this review
Dear FranciscoAF, Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay and appreciated the warm welcome from our team, your garden-view room, and our breakfast selection. It is especially rewarding to know that our staff helped make your arrival and check-in experience smooth and comfortable. Thank you for your kind words, and we look forward to welcoming you back to Hyatt Regency Kyoto in the future. Hyatt Regency Kyoto
Meh.
Don't go here expecting the typical Hyatt Regency hospitality and experience. Also, the hotel is older and due for a refresh. If you want a higher end or comfortable experience, this is not the hotel.
リージェンシー京都 ハイアット, Owner at Hyatt Regency Kyoto, responded to this review
Dear Jennifer M, Thank you for taking the time to share your feedback. We are sorry to learn that your stay did not meet your expectations. Your comments regarding the overall experience and condition of the hotel are appreciated and will be carefully reviewed by our team as we continually look for ways to improve. We value your feedback and hope to have the opportunity to provide you with a better experience in the future. Hyatt Regency Kyoto
Great Stay in Kyoto
We were extremely happy with our hotel selection. I always enjoy Hyatt Regency hotels but this particular one was much better than I was anticipating. The area was convenient and near a train station, yet quiet at night. The staff was very accommodating to our group of 7 across 3 rooms. The rooms were immaculate with great amenities. The concierge even helped us get reserved tickets to the Gion Matsuri float parade. I have never had a better experience.
リージェンシー京都 ハイアット, Owner at Hyatt Regency Kyoto, responded to this review
Dear Dreamer68530872298, Thank you for your wonderful review. We are delighted to hear that you enjoyed our location, accommodations, and service. We are especially pleased that our concierge could assist with your Gion Matsuri plans. We look forward to welcoming you back to Kyoto in the future. Hyatt Regency Kyoto
Beautiful hotel in Kyoto
This is a beautiful hotel. The staff is perhaps the kindest and most attentive we have ever experienced. The room is lovely. The area is nice with a museum across the street and a large, beautiful temple right next door. The buffet breakfast is stunning with a wide variety of options.
リージェンシー京都 ハイアット, Owner at Hyatt Regency Kyoto, responded to this review
Dear Mariah S, Thank you for your wonderful review. We are truly delighted to hear that you enjoyed your stay and found our staff to be kind and attentive. It is also great to know that you appreciated our rooms, convenient location, and breakfast buffet. Your kind words are greatly appreciated and will be shared with our team. We look forward to welcoming you back to Kyoto for another memorable stay. Hyatt Regency Kyoto
Great stay
We had a very pleasant stay. The room was clean and comfortable, the staff were friendly, and the location was excellent. The only inconvenience was that both the hotel restaurants and room service closed at 9:00 PM, leaving very limited dining options later in the evening. Other than that, everything was excellent, and we would happily stay here again.
リージェンシー京都 ハイアット, Owner at Hyatt Regency Kyoto, responded to this review
Dear I L, Thank you for your kind review. We are delighted to hear that you had a pleasant stay and enjoyed our clean and comfortable rooms, friendly staff, and convenient location. We also appreciate your feedback regarding the restaurant and room service hours, and we understand how this may have been an inconvenience. Thank you for your valuable comments. We look forward to welcoming you back on your next visit to Kyoto. Hyatt Regency Kyoto
Hyatt Regency Kyoto is the best
This hotel is awesome. The staff are very nice and helpful. They anticipate your every need. Rhe rooms are very clean and spacious. The food delicious 😋
リージェンシー京都 ハイアット, Owner at Hyatt Regency Kyoto, responded to this review
Dear Manouchka P, Thank you for your wonderful review and for choosing Hyatt Regency Kyoto. We are truly delighted to hear that you enjoyed your stay and found our team helpful, attentive, and welcoming. It is especially rewarding to know that you appreciated the cleanliness and spaciousness of our rooms, as well as the delicious food. Your kind words mean a great deal to us, and we look forward to welcoming you back for another memorable stay in Kyoto. Hyatt Regency Kyoto
Showing 20 reviews since July 16, 2026.