FAQs

Most of our staff speak English and Japanese, although translation assistance may be required. While not available at all times, some team members also speak languages such as Italian, French, Korean, Hindi, Indonesian, Filipino, and Vietnamese.

Yes, adapters are available at the front desk. Please let us know what device you need to use. Our hotel uses a 100V, 60Hz electrical system with Type A plugs, so please check your devices and bring a converter if needed.

Yes, we can accept packages before your arrival. Please include your reservation name and arrival date.

Yes, complimentary Wi-Fi is available in all rooms and public areas.

Absolutely. Please contact the front desk to schedule your wake-up call.

Yes, our concierge team is happy to assist with dining, sightseeing, and transportation arrangements.

Yes, laundry and dry-cleaning services are available daily. Please feel free to contact us for assistance.

We do not offer childcare services at the hotel, but our concierge can suggest reputable local childcare providers.

Special menus are not regularly available, but please let us know your preferences and we will do our best to accommodate your request. Our concierge can also suggest nearby restaurants that may be able to meet these needs.

Our dining team offers menus inspired by cuisines from around the world. Please let us know your preferences and we will do our best to accommodate your request. Our concierge can also suggest nearby restaurants that may be able to meet your needs.

For security reasons, outside food and beverages are not permitted, so we kindly ask guests to dine on-site.

Yes, room service is available. For operating hours, please visit the Dining page.

Yes, cribs and extra beds are available upon request.

Select rooms include sofa beds, and extra beds are also available. Due to fire safety regulations, extra beds cannot be arranged in standard rooms and are available only for deluxe rooms and above.

Yes, all our rooms are non-smoking.

Room views vary by type and availability, so while we cannot guarantee a specific view, we encourage you to let us know your preference.

All rooms are equipped with bathtubs.

Room locations are assigned based on availability, but we are happy to note your preference as a request.

Digital Key and Chromecast are not available at our hotel.

We currently do not have a swimming pool on-site.

Yes, hotel guests may use our fitness center 24 hours a day.

We do not offer a formal business center, but paid printing services and complimentary Wi-Fi are available.

Yes, spa treatments are available on-site. Reservations can be made by phone or through our website.

Yes, our fully equipped meeting rooms can accommodate gatherings of all kinds.

We do not have an onsen or public bath on-site.

Breakfast is served at cafe 33. Guests can choose between buffet-style breakfast and Japanese breakfast. For details, please refer to the cafe 33 all-day dining page for Hyatt Regency Kyoto.

Advance seat reservations are available at restaurants inside the hotel. However, Touzan Bar does not accept reservations. Details on menus, operating hours, and reservations for each restaurant are available on the Restaurants & Bars page for Hyatt Regency Kyoto.

We are located approximately 38 km from Itami Airport, which is about a 50-minute drive. We are also approximately 78 km from Kansai International Airport, which is about a 1 hour and 30 minute drive.

Yes, airport shuttle service is available for a fee. Advance booking is recommended.

We do not offer a shuttle bus, but guests may use a complimentary one-way MK Taxi service from Kyoto Station to the hotel. For details, please visit the Parking & Transportation page on our official website.

The nearest bus stop is about a 2- to 3-minute walk away, and the nearest train station is about a 7-minute walk away.

City bus stops are located near the hotel, and trains, including subway service, are also available.

Downtown can be reached by train, including subway, bus, or taxi. Travel time and the best route vary depending on the time of day, so please ask our staff for details.

Yes, we can assist with car rentals or airport limousine bookings through trusted partners.

Absolutely. Printed maps and information on local attractions are available at the front desk, concierge desk, and front services.

Many of the city’s major attractions are about 15 to 20 minutes away by car. Sanjusangendo Temple and Kiyomizu-dera Temple are also accessible by a short walk or drive.

Shopping options in the immediate area are limited, but there are restaurants within walking distance. Downtown, where there are shopping centers and a wider variety of restaurants, is easily accessible by bus, train, or taxi.

Yes, on-site parking is available. For rates, please visit the Parking & Transportation page on our website.

We currently do not offer valet parking, but self-parking is available.

Yes, EV charging stations are available in our parking area. Please bring your own charging cable when using them.

Yes, connecting rooms are available. As the number of connecting rooms is limited, please request one in advance.

Yes, kid-friendly menu items and child-size portions are available upon request.

Yes. Our hotel offers several event spaces, and our experienced planning team can assist with your important celebration according to your needs.

Our team provides comprehensive event coordination, from venue layout setup to vendor arrangements.

Yes. Audiovisual equipment such as projectors, microphones, and screens can be arranged for rental through local suppliers. Please feel free to let us know what equipment you need.

Yes, on-site catering is available. We offer customizable menus for a variety of events, so please feel free to contact our event team.

Some areas may be difficult to access for guests who require mobility assistance. If you have any concerns about accessibility, please contact us in advance.

Yes, accessible rooms are available. As availability is limited, we recommend confirming availability in advance.

We do not have rooms with roll-in showers, but we do offer rooms with mobility-friendly layouts.

Writing boards are available at the front desk, and magnifying glasses are available in guest rooms.

Yes, designated accessible parking spaces are located near the hotel entrance.

Yes, service animals are welcome at no additional charge. Please be sure to contact us in advance if you plan to stay with a service animal.

To check in, please present a valid photo ID.

Yes, guests must be at least 18 years old to check in. Minors must be accompanied by an adult or provide a consent form from a parent or guardian.

Yes, we can store your luggage before check-in or after check-out.

If you plan to arrive after midnight, please inform us in advance.

We are unable to guarantee early check-in, but we are happy to note it as a request subject to room availability on the day of arrival.

Yes, late check-out may be available depending on room availability on the day of departure. If you would like to request late check-out, please let us know your preferred time at check-in, and we will provide further details at that time.

Yes, express check-out is available upon advance request.

Our hotel is entirely non-smoking in accordance with local laws.

Lost items are recorded and stored securely. If you believe you have lost something, please contact Housekeeping with a description of the item and the date it was lost.

There is no formal dress code, but we kindly ask guests to wear clothing appropriate for public areas.

Our hotel does not have a club lounge. Various benefits are available depending on membership status; however, some reservations, such as those made through travel agencies, may not be eligible. Please contact us for details.

· Discoverist: Late check-out until 2:00 PM, subject to availability on the day.

· Explorist: Room upgrade, subject to availability on the day and up to a Deluxe Balcony Room; one welcome drink per guest per stay; late check-out until 2:00 PM, subject to availability on the day.

· Globalist / Lifetime Globalist: Room upgrade, subject to availability on the day and up to a Deluxe Balcony Room; breakfast at the restaurant for up to two adults and two children; one welcome drink per guest per stay; late check-out until 4:00 PM, subject to availability on the day; complimentary parking when staying on a free night award.

Room upgrades cannot be confirmed in advance. Complimentary upgrades as a member benefit are available to guests with Explorist status or above; however, they are offered subject to availability on the day. Upgrades are available up to a Deluxe Balcony Room.