FAQs

Our multilingual team members speak English, Cantonese, and Mandarin, ensuring smooth communication and a comfortable experience for all guests throughout their stay.

Yes, universal power sockets are available in all guestrooms for your convenience. The hotel operates on a 220V, 50Hz electrical system with UK-style Type G plugs. Guests travelling with devices that require different voltage or plug types are advised to bring a suitable converter or adapter.

Yes, the hotel can receive packages on behalf of registered guests prior to arrival. Please ensure that the guest’s name, reservation number, and check-in date are clearly indicated on the parcel. For assistance with delivery arrangements, kindly contact our Concierge team in advance.

Unfortunately, pets are not permitted in the hotel, with the exception of service animals, which are always welcome.

Set to inspire well-traveled, creative and sophisticated leisure guests, the hotel is situated in the heart of Tsim Sha Tsui with direct access to two MTR (Mass Transit Railway) stations and in the same complex of K11 Art Mall. The neighborhood is filled with world class art and cultural hot spots such as M+, Hong Kong Palace Museum and West Kowloon Cultural District.

Established in 1969 and operated as the first Hyatt hotel outside of the United States, Hyatt Regency Hong Kong closed its doors on New Year’s Day 2006. Hyatt Regency Hong Kong, Tsim Sha Tsui re-opened its doors on 2 October 2009 by updating nostalgic favourites and veritable Hong Kong institutions like Hugo’s, Chin Chin Bar and The Chinese Restaurant to continue the legacy of the former Hyatt Regency Hong Kong. 

Absolutely, just contact the Guest Service by dial ext. 0 to schedule your wake-up time.

Yes, should you need assistance with transportation arrangement, theatre or dinner reservations, car rentals, city tours or any other services, please contact Concierge by dial ext. 0.

Yes, laundry and dry-cleaning services are available. Please refer to the detailed price list in the room for more information. Simply dial ext. 0 to contact Guest Services for laundry service.

Yes, outside food delivery is welcome and is allowed in your guestroom only. We kindly request guests to pick it up from Concierge.

Yes, room service is available 24 hours daily. For menu and hours, please visit the dedicated Dining page.

Yes, cribs and extra beds are available upon request. Baby cribs are complimentary, rollaway beds are available subject to room type and availability. Please share your requirements with us in advance, and our team will be delighted to assist with the arrangements to ensure a comfortable stay.

Yes, hypoallergenic pillows and bedding are available upon request. Please contact us ahead of your stay to ensure availability at hongkong.tsimshatsui@hyatt.com.

All guestrooms and suites are non-smoking. A cleaning fee of HK$2,000 will apply for smoking in the room. Designated outdoor smoking areas are available for guests who wish to smoke.

Room views vary by room type and availability. Kindly contact the hotel prior to your arrival to share your room preferences. While the hotel team will do their best to accommodate your preferred room location and view, all requests are subject to availability at the time of check-in and cannot be guaranteed.

Bathtub-equipped rooms are available in selected categories, we recommend selecting a bathtub-equipped room during booking or notifying us in advance of your preference.

Certainly. If you would prefer a quieter room located away from elevators or high-traffic areas, please inform us when making your reservation. Room allocation is based on availability, and our team will be pleased to do their utmost to meet your request.

• Hugo’s: an authentic European fine dining restaurant serving traditional Western cuisine. Tableside cooking is its hallmark. A 12-seat private dining room is available
• Cafe: offers freshly-made international fare from different live cooking stations at breakfast, lunch and dinner buffets
• The Chinese Restaurant: combines a modern art deco design masterfully blended with the essence of a traditional 1920s tea house and serves authentic Cantonese cuisine. Two private rooms are available
• Chin Chin Bar: a comfortable, cosy lounge bar with Chinese-style decor offering a wide array of beverages and one of the most extensive collections of whiskies in town. Live music nightly

Yes, our restaurant offers a variety of vegan and gluten-free dishes; please ask our staff for recommendations or menu highlights.

Yes, guests are welcome to enjoy our 25-metre outdoor heated swimming pool located on Level 9. It also provides a jetted tub, a children’s pool, lounge chairs and umbrellas, offering you the enjoyment of swimming and the sunshine. For the latest details on opening hours, please visit our homepage. 

Yes, our on-site 24/7 fitness center is open daily on Level 10 and offers the latest Technogym fitness equipment and facilities, with complimentary water dispenser and towels provided on-site.

Yes, our Concierge offers a range of business services including printing, photocopying and faxing service.

Yes, Hyatt Regency Hong Kong, Tsim Sha Tsui features a variety of versatile meeting and event venues, including the Regency Ballroom and Salons. All spaces are equipped with advanced audiovisual facilities and supported by our professional Events team, ensuring a seamless experience for meetings, conferences, and private celebrations alike. For more information, please visit the dedicated Meetings & Events page.

Yes, complimentary Wi-Fi is provided in all rooms.

Yes, complimentary Wi-Fi is available in all rooms and public areas.

Guest rooms are equipped with smart TVs and include Chromecast, allowing you to cast your favorite shows, movies, or apps directly from your device.

We are located approximately 34 km from Hong Kong International Airport, which is about a 35-minute taxi ride to the hotel under normal traffic conditions.

We currently do not offer airport shuttle services. However, taxis are available at the airport, and public transport options— including the Airport Express and MTR —provide convenient connections to the hotel.

The hotel offers direct access to Tsim Sha Tsui and East Tsim Sha Tsui Mass Transit Railway (MTR) stations, allowing guests to stay conveniently connected with the city.

Guests can easily access trains, buses, and taxis just steps from the hotel entrance. 

Situated in the heart of the Tsim Sha Tsui business and tourism district, Central and Mong Kok can be reached in approximately 15 minutes by MTR or taxi. Our team will be pleased to recommend the most efficient route depending on the time of day.

Yes, limousine service is available upon request. Our airport representative will escort you to your waiting limousine at Hong Kong International Airport. The journey to the hotel takes approximately 30 minutes. To arrange limousine service, please contact us at +852 2311 1234 or hongkong.tsimshatsui@hyatt.com. A HK$200 surcharge applies for services between midnight and 6:00 a.m. For the latest details, please visit our dedicated Parking & Transportation page.

Absolutely. Our Concierge team will be happy to offer printed maps, detailed directions, and insider tips to help you explore nearby attractions and discover the best of Tsim Sha Tsui and beyond.

The hotel is conveniently located near popular attractions such as the Hong Kong Space Museum, Hong Kong Museum of Art, Tsim Sha Tsui Ferry Pier, and the Victoria Dockside by walking distance.

Situated in the same complex of K11 Art Mall, the hotel is within walking distance from countless prestigious brands, premium department stores, luxury boutiques, world class art museums, Michelin-starred restaurants and bars, and the signature Victoria Harbour front. Guests can easily reach shopping and dining hubs such as K11 MUSEA, Harbour City, iSquare, Kowloon Tong’s Festival Walk, and Mong Kok’s bustling markets by MTR.

Valet parking is available on Level B3. The hotel’s vehicle entrance is located on Mody Road, with valet parking service available daily from 7:00 AM to midnight. For current parking rates, please visit the dedicated Parking & Transportation page.

Electric vehicle charging stations are not available at hotel. The nearest charging station is located at the K11 Art Mall car park.

Yes, connecting rooms are available at Hyatt Regency Hong Kong, Tsim Sha Tsui —perfect for families or groups who wish to stay close together. As connecting rooms are limited, we recommend requesting them at the time of booking so our team can do their best to accommodate your preference.

Families traveling with children can request complimentary cribs, high chairs, and rollaway beds. Kid-friendly menus are available at hotel restaurants.

Absolutely. Families can enjoy a wide selection of kid-friendly options at Cafe, featuring dishes that appeal to all ages. 

We would be delighted to host your celebration. Choose from the Regency Ballroom and flexible salon venues for banquets. Our dedicated Events team will tailor every detail to create a memorable occasion. For more information, please visit the dedicated Meetings & Events page and Weddings & Celebrations page.

Our professional Events Planning team provides end-to-end coordination for meetings, conferences, weddings, and celebrations. From venue setup and décor to vendor arrangements and on-site support, we tailor every detail to suit your vision and ensure a flawless experience. For more information, please visit the dedicated Meetings & Events page.

Yes, a full range of audiovisual equipment—including projectors, LED screens, microphones, and sound systems—is available for hire. Please share your requirements in advance, and our technical specialists will assist with setup to ensure your event runs smoothly.

Yes, our experienced culinary team offers on-site catering with fully customisable menus for meetings, weddings, and private celebrations. From authentic Cantonese delicacies to international buffets, we’ll design a dining experience that perfectly complements your event.

Yes, Hyatt Regency Hong Kong, Tsim Sha Tsui is designed with accessibility in mind. The hotel features step-free access to public areas, including the main entrance, restaurants, meeting spaces, and guest facilities. Elevators and accessible routes connect all key areas to ensure a comfortable stay for guests with mobility needs.

Yes, accessible guestrooms are available and thoughtfully equipped with wider doorways, lowered switches, grab bars in the bathroom, and other supportive features for enhanced comfort and safety. As these rooms are limited, we recommend confirming availability at the time of booking.

Yes, selected accessible guestrooms include roll-in showers and mobility-friendly layouts. To reserve one of these rooms, please contact our Reservations team in advance so we can best accommodate your needs.

Visual and hearing accessibility features, such as visual fire alarms and flashing doorbell alerts, are available in selected accessible guestrooms. Please inform us of your requirements prior to arrival so we can make suitable arrangements.

Yes, designated accessible parking spaces are available in the hotel’s car park with direct elevator access to the lobby and guestrooms. For assistance upon arrival, please contact our Concierge team.

Yes, service animals are welcome at Hyatt Regency Hong Kong, Tsim Sha Tsui. We kindly ask guests to inform us in advance so our team can make the necessary preparations for a smooth arrival experience.

To check in, please present a valid photo identification and the credit card used to guarantee your reservation.

Yes, guests must be at least 18 years old to check in. Minors under 18 years of age must be accompanied by a parent or guardian.

Yes, complimentary luggage storage is available at the Concierge Desk before check-in and after check-out for your convenience.

Our Front Desk operates 24 hours a day. You will be warmly welcomed regardless of your arrival time.

Check-in is at 3:00 PM, and check-out is at Noon. Early check-in and late check-out may be available depending on availability.

Early check-in may be arranged upon request and is subject to availability. While we are unable to guarantee early check-in, our team will do its best to accommodate you.

Our check-out time is Noon. Kindly dial ext. 0 to contact Front Desk if your departure will be delayed or if you wish to extend your stay. Kindly note that late check-out may not be available during peak periods. 

Yes, Express Check-out is available for your convenience. Please contact the Front Desk for details prior to your departure.

Hyatt Regency Hong Kong, Tsim Sha Tsui is a 100% smoke-free property in compliance with Hong Kong’s Smoke-free Ordinance. Smoking is only permitted in designated outdoor areas. A cleaning fee of HK$2,000 will apply for smoking inside guestrooms.