We have had a wonderful experience staying at Hyatt Cenric Kanazawa and the experience started months before our visit, when I requested assistance from their concierge on a range of matters, from making reservations at the popular restaurants, to supplying pillows of my preference and receiving our forwarded luggage for us. Each time my request was responded to very promptly and the staff there went out of their way to get me the restaurant reservations and make changes to accommodate my arrival time. They even prepared a document listing all the booking details, cancellation policies etc and reconfirmed my bookings closer to the date - the customer services are just incredible! The hotel is also beautiful and conveniently located near the bus station and several shopping centres, including one right adjacent to the hotel that has great shopping and food choices. I would highly recommend Hyatt Centric to anyone visiting Kanazawa!
A perfect place for first timer visit to Kanazawa. Out of the train station and walking distance to the hotel along covered walk way ( via the Crossgate mall ). A wide selection of eateries ( spoilt for choice ) for any visitors. Amazingly - 4 Starbucks outlets within a 100 meter radius.
Lovely helpful staff, great location next to the train station, large room with great facilities. Used the online order service for extra items which was fast and efficient ie different pillows, bath salts, extra tea bags etc. only hotel we stayed in that offered breakfast tea. Had a coffee machine in the room with coffee pods. Wish we had booked for longer