Hotel Policies

Caring for Your Wellbeing at Hyatt Regency Kyoto

The safety and wellbeing of our guests is always our top priority. In response to COVID-19, we have introduced the following enhanced measures for your safety and peace of mind.

General

  • Mandatory temperature checks for all guests and associates entering the hotel
  • Frequent cleaning and sanitization to maintain optimum hygiene levels
  • Placement of hand sanitizers at the entrance, toilets and other areas
  • Mandatory masks and hand sanitization for all associates


Global Biorisk Advisory Council (GBAC) STAR™

Hyatt Regency Kyoto has achieved the Global Biorisk Advisory Council (GBAC) STAR™ accreditation. 

Under the guidance of GBAC, a division of the worldwide cleaning industry association ISSA, Hyatt Regency Kyoto has implemented the most stringent protocols for cleaning, disinfection, and infectious disease prevention in its facility. The accreditation ensures that the business applies best practices to prepare for, respond to, and recover from biological threats, biohazardous situations, and real-time crises’. GBAC is an international certification program by the Advisory Council.

In-Room

In-Room

In-Room

  • Sanitization of high-touch areas using a hospital-grade disinfectant
  • Increased frequency of cleaning the air filters
  • Alcohol wipes provided with our guest amenities
  • Complimentary hand sanitizers available upon request

Check-in

Check-in

Check-in

  • Disinfection of guest room key cards
  • The Front Desk is frequently sanitized
  • Sanitization of pens after every guest use
  • Complimentary masks are available for our guests at the Front Desk
  • Acrylic panels have been installed at The Front Desk, Bell Desk and Concierge

Dining Outlets

Dining Outlets

Dining Outlets

  • Assurance of food safety through HACCP certification, a globally recognized and independently audited food safety management system
  • Sanitization of high-touch areas including our tables, chairs and menus before guests are seated
  • New table layout to ensure social distancing guidelines are followed
  • Cutlery is placed inside napkins
  • Associates are guided to wash and sanitize their hands on a frequent basis
  • Cooking tables, cutting boards and knives are sanitized every hour
  • Alcohol wipes available for guest use
  • Hand sanitizer stations at each outlet entrance
  • Laminated menus and digital menus using a QR code

Meeting & Events

Meeting and Events

Meeting & Events

  • Hand sanitizer stations at each banquet room entrance
  • Use of mask and gloves (according to the specified service) will be worn by all associates
  • New table layouts that meet social distancing guidelines
  • Associates are guided to wash and sanitize their hands on a frequent basis
  • Sanitization of high-touch areas using a hospital-grade disinfectant
  • All staging equipment used by guests, including microphones are sanitized after every use
  • Cutlery is placed inside napkins
  • Windows and/or doors will be opened for better ventilation before and after events
  • Acrylic panels have been installed at the Reception counter

Fitness and Spa facilities

Fitness and Spa facilities

Fitness and Spa facilities

  • Sanitization of all fitness equipment after every guest use
  • Treatment rooms and equipment will be sanitized using hospital grade disinfectant with the assistance of UV light after every guest use
  • Sanitization of high-touch areas using a hospital-grade disinfectant
  • Hand sanitizer is available at the reception desk, fitness center, locker rooms and treatment rooms
  • Alcohol wipes will be available for guests to self-clean the fitness equipment
  • Maximum capacity of the fitness center has been reduced to allow for social distancing
  • Masks will be worn for all Spa and Fitness center associates, including our therapists
  • Deep cleaning of all facilities will be completed on a daily basis
  • Increased frequency of cleaning the air filters
  • Rental items normally available at the spa, including gym clothing and shoes, has currently been suspended
These precautionary measures are in line with Hyatt's Global Care & Cleanliness Commitment.