评论
筛选条件
Five Start Experience
Five star hotel with five star hotel and room facilities, dining, and services. I will stay here again in my future visits to GZ.
Philip C,
2025年10月
Jakob Hirschmann, General Manager at Park Hyatt Guangzhou, responded to this reviewDear Philip C Thank you very much for your kind words. I am delighted to know that you enjoyed our facilities, dining experiences, and service, and that you plan to return on future visits to Guangzhou. My team and I look forward to welcoming you back to Park Hyatt Guangzhou soon. Warm regards Jakob Hirschmann General Manager
I was treated with utmost care and respect. I enjoyed my stay as it
My stay at this hotel was very fulfilling and wonderful. The Hotel is located near Pearl River which makes it strategically located for tourists.
Culture774591,
2025年9月
Jakob Hirschmann, General Manager at Park Hyatt Guangzhou, responded to this reviewDear Culture774591 Thank you very much for sharing your kind review. I am delighted to know that you felt well cared for during your stay and that our location by the Pearl River enhanced your visit to Guangzhou. My team and I look forward to welcoming you back for another fulfilling experience at Park Hyatt Guangzhou. Warm regards Jakob Hirschmann General Manager
Exceptional Service and Memorable Stay
I recently stayed at the Park Hyatt Guangzhou and had a truly outstanding experience. May at the front desk gave me one of the warmest welcomes I’ve ever received at a Hyatt. She was patient, professional, and took the time to explain the hotel’s amenities and share helpful tips about the neighborhood. I also had the pleasure of meeting Chef Hector Huo, whose breakfast buffet was exceptional each morning. The quality and variety of the food were so impressive that I ended up dining at the hotel for dinner as well. The pizza I had during dinner was exceptionally good—one of the best I’ve enjoyed at a hotel. This is also coming from a born and raised New Yorker. Must try!!! Thanks to May and Chef Huo, my stay was both comfortable and memorable. I would highly recommend Park Hyatt Guangzhou to anyone visiting the city, and I look forward to returning on future trips.
Jacky H,
2025年8月
Jakob Hirschmann, General Manager at Park Hyatt Guangzhou, responded to this reviewDear Jacky H Thank you very much for sharing your thoughtful review. I am delighted to hear that May made such a positive impression during your arrival. A warm and intuitive welcome at our 65th floor sky lobby is often the beginning of a memorable stay, and I am glad May helped set the tone for yours. It is equally rewarding to read your kind words about Chef Hector and the breakfast buffet spread. Our morning offering includes house-made dim sum alongside Cantonese specialties and Western classics, and it is wonderful to know you enjoyed it so much that it inspired you to dine with us again in the evening. We will certainly share your compliments with Chef Hector and his team. And as a New Yorker, your praise for the pizza at the Dining Room carries special weight, we are delighted it stood out among your experiences. We are grateful for your recommendation and very much look forward to welcoming you back to Park Hyatt Guangzhou, where wraparound views of the city and personalised service await you on each return. Warm regards Jakob Hirschmann General Manager Park Hyatt Guangzhou
Great views to Guangzhou tower
Overall a very nice place to stay, room was nice and clean with great views. Coffee at the breakfast was made from coffee machine and wasn’t great.
Chris C,
2025年7月
Jakob Hirschmann, General Manager at Park Hyatt Guangzhou, responded to this reviewDear Chris C Thank you for sharing your impressions. I am delighted you enjoyed the comfort of your room and the sweeping views of Canton Tower from our elevated setting above the city. I also value your comment on the coffee at breakfast. Please know that beyond the machine option, our colleagues are pleased to prepare freshly brewed barista coffee with a variety of beans to choose from upon request, and I hope you will experience this on your next visit. We look forward to welcoming you back to Park Hyatt Guangzhou. Warm regards Jakob Hirschmann General Manager Park Hyatt Guangzhou
Best hotel experience
Extremely happy with the hotel from the 1st moment I arrived to departure. Was given a welcome VIP welcome, every staff was so nice, polite and professional and went all the way to make sure my needs are being met. The concierge team was superb helpful including helping me to book ferry tickets. This was my best hotel experience so far.
778hengsengl,
2025年7月
Jakob Hirschmann, General Manager at Park Hyatt Guangzhou, responded to this reviewDear 778hengsengl Thank you for taking the time to share your kind review. I am truly pleased to know that your stay left such a positive impression, from the warm welcome to the thoughtful assistance provided by our concierge team. It is always rewarding to hear when our colleagues make a guest feel genuinely cared for. I will be sure to pass along your comments to the team, as they will be glad to know their efforts made a difference. We look forward to welcoming you back to Park Hyatt Guangzhou whenever your travels bring you to the city again. Warm regards Jakob Hirschmann General Manager Park Hyatt Guangzhou
Shiny on the Outside, Disconnected on the Inside – Skip This One.
My family and I had high expectations for this hotel after a fantastic week-long stay at the Grand Hyatt Beijing, where the staff were warm and welcoming. Unfortunately, Park Hyatt Guangzhou ended up being the biggest disappointment I've had in over 25 years of staying at various Hyatt properties around the world. To start with the positives: the hotel is architecturally stunning. The rooms are modern and clean, and the view—especially of the Canton Tower at night from the bar—is absolutely breathtaking. However, the service did not match the high standards we’ve come to expect from the Hyatt brand. Throughout our four-day stay, very few staff acknowledged us in public areas. Many avoided eye contact entirely, which was both surprising and disappointing given the reputation and level of this property. The first major issue occurred when I approached the front desk to ask about the Wi-Fi. The staff member assisting me was typing continuously during the entire exchange and didn’t even look up. I found this to be quite rude. To her credit, she did eventually stop, apologized, and provided her card for future assistance — which I appreciated at the time. Later that day, I noticed the hair conditioner in our room hadn’t been refilled and was nearly empty. Mildly annoyed, I emailed the staff member from earlier, asking housekeeping to ensure it was replenished the next day. She responded promptly and kindly, assuring me it would be taken care of. However, the next morning—right in the middle of washing my daughter’s hair—I discovered the conditioner still hadn’t been replaced. Anyone with a child who has easily tangled hair will understand how frustrating this can be, especially when you’ve already flagged it and received a reply. This shouldn't happen at any Hyatt property, much less a Park Hyatt. We contacted the front desk, and while they were apologetic, it was too late—we had to rush out to our scheduled activities without resolving the issue. The rest of our stay was uneventful, but the overall experience had already been soured by then. In summary: while the property itself is beautiful, with updated rooms and incredible views, it doesn't make up for the lack of attentive service and an indifferent staff. If you’re looking for a relaxing and enjoyable family vacation in Guangzhou, I would recommend considering other luxury hotels in the area. There’s no shortage of excellent options with far better service.
Angela L,
2025年6月
Jakob Hirschmann, General Manager at Park Hyatt Guangzhou, responded to this reviewDear Angela L Thank you for taking the time to share your detailed impressions. I was disappointed to read about your experience, especially knowing how much you were looking forward to your stay after such a positive visit to Grand Hyatt Beijing. I also understand how frustrating it must have been when small issues, particularly those relating to attentiveness and follow-through, added up to a sense of disconnect. Your comments have been shared with our team and discussed in detail. We are addressing the missed opportunity to refill the in-room amenities properly, and I am especially sorry for the inconvenience caused while caring for your daughter. This should not have happened, particularly after you had taken the time to reach out and clarify your needs. I know my colleagues have been in touch and extended a gesture of goodwill through World of Hyatt points. Please accept this as a sincere expression of our regret and a reflection of how seriously we take your feedback. While I am glad to know you found the hotel’s design and views memorable, I regret that the overall experience fell short of your expectations. I hope we may have the opportunity to welcome you back in the future and offer the level of hospitality you rightfully expect from Park Hyatt. Kind regards Jakob Hirschmann General Manager Park Hyatt Guangzhou
Not Up to Park Hyatt Standards
Stayed with family at Park Hyatt Guangzhou. Received an advance welcome call that asked for our kids' ages, but nothing came of it, no kids' amenities were prepared in advance, even with the call. The call felt rushed and impersonal, with no questions about preferences. Concierge was polite and proactive. Check-in was smooth but standard. Housekeeping was excellent, quick to set up the extra bed and bring kids' amenities. Breakfast staff offered warm and attentive service, which was a highlight. However, the room had poor sound insulation, we could clearly hear noise from the next room. Overall, a decent stay, but it didn't reflect the "Luxury is Personal" experience we've come to expect from the Park Hyatt brand.
chdeng,
2025年6月
Jakob Hirschmann, General Manager at Park Hyatt Guangzhou, responded to this reviewDear chdeng Thank you for sharing your feedback following your recent stay with us at Park Hyatt Guangzhou. While I’m pleased to know our housekeeping and breakfast teams made a positive impression, I’m truly sorry that other aspects of your visit did not reflect the personalised service you rightfully expect from the Park Hyatt brand. I regret that the advance welcome call felt impersonal and that no children’s amenities were prepared ahead of your arrival despite collecting this information. This was a missed opportunity to tailor your stay from the outset, and I appreciate your recognition of the prompt support provided by our housekeeping team once you arrived. I also understand your frustration regarding the noise from the neighbouring room. Please know that soundproofing enhancements across all guestrooms are currently underway and will be completed by mid-August. Should you consider returning, I would welcome the chance to speak with you personally and ensure your next stay is seamless from start to finish. Kind regards Jakob Hirschmann General Manager Park Hyatt Guangzhou
Wonderful Stay: Stunning Views, Delicious Dining, and Convenient Airport Service
The hotel was very clean and nice, with a fantastic view and a great location! The rooftop bar offered amazing views, and the hotel breakfast was enjoyable too. I also tried the Yue Jing Xuan restaurant, and the food was excellent. I was really pleased that the hotel offered a car service to the airport.
quiltingnonstop,
2025年5月
Jakob Hirschmann, General Manager at Park Hyatt Guangzhou, responded to this reviewDear quiltingnonstop Thank you for taking the time to share your experience with the TripAdvisor community. I’m very glad to hear you enjoyed the views, the breakfast, and the convenience of our airport service. It’s wonderful that you had the chance to dine at Yue Jing Xuan. The restaurant has been recognised by the Black Pearl Restaurant Guide for eight consecutive years, and the team puts great care into presenting authentic Cantonese cuisine with attention to detail. I’m also pleased you visited The Roof Bar. We are currently introducing a new cocktail experience inspired by steampunk aesthetics, with imaginative presentations and unexpected flavour pairings. We look forward to welcoming you back on your next visit to Guangzhou. Warm regards Jakob Hirschmann General Manager Park Hyatt Guangzhou
A Big Thank You to Jakob and the Entire Team
We recently returned for another stay, and it was an exceptional experience. From the moment we arrived, we were warmly welcomed and made to feel completely at home. A sincere thank you to Jakob and the entire team for going above and beyond to make our short stay so pleasant. Your hospitality, professionalism, and attention to detail truly made a difference. A special mention to Mark from the front office, whose helpfulness and courtesy stood out, and to Sally from the breakfast team, who made each morning a delight with her thoughtful service. We are grateful for the warm hospitality and are already looking forward to our next visit.
daninho1983,
2025年5月
Jakob Hirschmann, General Manager at Park Hyatt Guangzhou, responded to this reviewDear daninho1983 It was such a pleasure to welcome you back, and I truly appreciate you taking the time to share this. I’m glad to hear the stay felt right from the moment you arrived. Thank you as well for your kind words about Mark and Sally. They’ll be very happy to know their efforts stood out. We’re all looking forward to seeing you again on your next visit to Guangzhou. Best regards Jakob Hirschmann General Manager Park Hyatt Guangzhou
First Stay At Park Hyatt GZ
I often stay at Grand Hyatt, this is my first stay at Park Hyatt GZ, overall I enjoyed the experience but still missing not having a club lounge in the hotel, though I understand the Park Hyatt concept will not include that. The location of the hotel is convenient and accessible to most activities we do. Helpful staffs is another big plus for the hotel.
chung1954,
2025年5月
Jakob Hirschmann, General Manager at Park Hyatt Guangzhou, responded to this reviewDear chung1954 Thank you for staying with us on your recent visit to Guangzhou, and for taking the time to share your feedback. I’m glad to hear you enjoyed the experience overall, and especially that our team left a positive impression. You’re absolutely right that Park Hyatt hotels follow a different concept and don’t offer a club lounge in the traditional sense. That said, we do have a few offerings that echo some of the comforts typically found in such spaces. One of them is Park Hour at The Roof Bar, a daily offering of drinks and light bites, available for a small extra fee, and set against the skyline views from the top floor. We hope to welcome you back again soon and thank you once more for your thoughtful comments. Kind regards Jakob Hirschmann General Manager Park Hyatt Guangzhou