FAQs

Our multilingual team speaks English, and some team members also speak Chinese and Russian.

Yes, power adapters are available in the room or upon request during your stay.

Yes, you may send a package to the hotel before your stay. Please provide us with the package details in advance so our team can assist with receiving it.

Yes, complimentary Wi-Fi is available in all rooms and public areas.

Absolutely, just contact the Front Desk to schedule your preferred wake-up time.

We do not have a dedicated concierge; however, our Front Office team will be happy to assist with local recommendations. Guests may also find helpful information on local activities and sightseeing attractions on our Events & Attractions page.

Yes, laundry and dry-cleaning services are available daily.

Yes, babysitting services can be arranged with advance notice through our Kids Club.

Yes, our restaurants offer a variety of vegan and gluten-free options. Please ask our team for recommendations.

Our dining team offers selections inspired by a variety of global cuisines. Please let us know your preferences, and we will do our best to accommodate them.

Yes, outside food is allowed; however, it may only be consumed in your guestroom.

Yes, room service is available daily. For the menu and operating hours, please scan the QR code provided in your room.

Yes, cribs and extra beds are available upon request, subject to availability and the room type.

Selected room types include sofa beds. Rollaway beds are available upon request, subject to room type and availability. Additional charges may apply.

Yes, all our rooms are non-smoking.

If you are looking for a particular view, we recommend selecting the corresponding room type when making your booking.

Yes, all of our rooms feature a bathtub.

We will be happy to note your preference for a quiet room, subject to availability.

We are located approximately 30 km from Phuket International Airport, which is about a 45-minute drive, depending on traffic.

We currently do not offer an airport shuttle service; however, taxis and other transportation options are available.

Downtown Phuket can be reached conveniently by Grab or taxi.

Yes, we can assist with car rentals or limousine bookings through our trusted partners.

Yes, valet parking is available for guests at an additional charge.

Yes, EV charging stations are available in our parking area, subject to availability.

Yes, guests are welcome to enjoy our outdoor swimming pool located on the Lobby Level.

Yes, our on-site fitness center is open daily.

We do not offer a formal business center, but complimentary Wi-Fi is available throughout the hotel.

Yes, spa treatments are available on-site. You can book a session through our Nahm Spa page.

Yes, our fully equipped meeting rooms can accommodate a variety of meetings and gatherings. Please visit our Meetings & Events page for more information.

Yes, connecting rooms are available for families; however, they are subject to availability.

Yes, we offer kid-friendly meal options and child-sized portions upon request.

We would be delighted to host your celebration. Our event spaces and experienced planning team are available to assist in creating a memorable occasion. Please visit our Weddings & Celebrations page for more information.

Our team provides comprehensive event planning and coordination before, during, and after your event.

Yes, we offer audiovisual equipment, including projectors, microphones, and screens. Please let us know your requirements, and our team will be happy to assist.

Yes, on-site catering is available with a variety of packages that can be customized according to your event requirements and budget.

Some areas of the hotel may be challenging to access for guests with mobility needs. Please contact us in advance so our team can assist in planning your stay.

Accessible rooms are limited, so we recommend confirming availability with our team in advance.

Yes, we have rooms with roll-in showers and mobility-friendly features. To reserve one, please contact our Reservations Team.

Yes, designated accessible parking spaces are available near the main entrance.

Unfortunately, we are unable to accommodate animals, including certified service animals, due to building restrictions.

To check in, please present a valid photo ID and passport.

Yes, guests must be at least 18 years old to check in. Minors must be accompanied by an adult.

Yes, complimentary luggage storage is available before check-in and after check-out.

No problem. Our Front Desk operates 24 hours a day, so our team will be available to assist with your arrival.

We are unable to guarantee early check-in, as it is subject to room availability. However, you are welcome to inform us of your expected arrival time, and we will do our best to accommodate your request.

Late check-out is subject to room availability and may not be available during peak dates. Please contact our Front Desk to check availability.

Currently, we do not offer express check-out services.

Our hotel is 100% smoke-free.

Lost items are recorded and stored securely. Please contact our Front Desk with a description of the item and the approximate date it was lost.

There is no formal dress code, but we kindly ask guests to wear appropriate attire in public areas and restaurants.