FAQs

Our multilingual staff speak languages including English, Hindi & Bengali.

Yes, selective adapters are available on-site.

Yes, we can accept packages before your arrival. Please include your reservation name and date.

Yes, complimentary Wi-Fi is available in all rooms and public areas.

 Absolutely, just contact the front desk to schedule your wake-up time.

Yes, our concierge team is happy to help with dining, attractions, and transportation.

Yes, laundry and dry-cleaning services are available daily. Simply contact the housekeeping or front desk.

We do not offer childcare services.

Yes, our restaurant offers vegan and gluten-free dishes; please ask our team for recommendations or menu highlights.

Currently, we do not provide specialized menus, but we are happy to suggest nearby restaurants that cater to these needs.

Outside food is allowed in your guestroom only.

Yes, room service is available daily. For menu and hours, please visit the Dining page.

Yes, we provide cribs and extra beds upon request.

We offer rollaway beds.

 Smoking rooms are available upon request in designated floors.

Room views vary by type and availability, so while we can't guarantee a specific view, we encourage you to let us know your preference a day prior to your check-in.

All the rooms are rooms are Bathtub-equipped.

Certainly! If you’d prefer a quieter room, let us know the front desk a day prior to check in and we will try to accommodate the request based on the availability.

We are located approximately 15km from Netaji Subhash Chandra Bose International Airport(CCU), which is about a 35 minute drive.

Yes, shuttle service is available to and from the airport. Advance booking is recommended

The nearest station is just  30 minutes/7 kms away by car.

Buses, subways, and taxis are easily accessible just steps from our entrance.

Downtown can be reached by  bus or taxi—ask our team for the fastest route at the time of day.

Yes, we can assist with car rentals or limousine bookings through trusted partners.

Absolutely, we offer printed maps and insider tips at the front desk.

Top attractions like  Nicco Park Amusement Park, Manisquare Shopping mall and movietheatre are within a short walking or driving distance.

There are limited shopping options nearby, but downtown is easily reachable by taxi.

Yes, we offer on-site parking for in house guest. 

Yes, valet parking is available for guests.

Charging stations are not available, but public options are nearby.

Connecting rooms are available. To book one, please connect with front desk.

Yes, we provide kid-friendly meal options and child portions on request.

We’d be honored to host your celebration—our event spaces and experienced planning team are at your service. For details, please visit the Weddings page.

Our team provides full event coordination, from layout setup to vendor arrangements.

We do not supply this equipment directly, but rentals can be arranged through local suppliers.

On-site catering is available with customizable menus for all occasions—just contact our event team.

Yes, pet-friendly rooms are available. For details, please connect with the Front Desk.

Yes, we offer complimentary pet amenities including bowls.

There are no designated pet parks nearby, but walking paths around the hotel are available.

Yes, our hotel is designed to be accessible throughout, with ramps, elevators, and ADA-compliant facilities.

Yes, we offer accessible guest rooms featuring wider doorways, grab bars, and other supportive features.

Roll-in showers are not standard in all rooms.

These devices are not available on-site, but we can suggest rental services that supply them locally

Yes, designated accessible parking spaces are located near the entrance and elevator access points.

Only cats and dogs are allowed in guest rooms.​ A deep cleaning fee of INR 2,500 plus taxes per pet shall be levied, for a stay up to three nights.​

To check in, please present a valid photo ID.

Yes, guests must be at least 18 years. Minors must be accompanied by an adult.

Yes, we offer luggage storage.

Our front desk operates 24/7, so you’ll still be able to check in.

Early check-in is available upon request.

Yes, you may request late check-out, please contact the front desk.

Yes, express check-out is available post bill settlement.

We offer both smoking and non-smoking rooms—please specify your preference when booking.

Lost items are recorded and stored securely—contact our front desk with a description and date of loss.

There is no formal dress code, but we kindly ask guests to wear appropriate clothing in public spaces.

Yes, guests are welcome to enjoy our outdoor pool. For the latest details on opening hours and seasonal availability, please visit our homepage.

Yes, our on-site fitness center is available for guest access. For the latest details on opening hours, please visit our homepage.

Yes, spa treatments are available on-site. You can book a session through our front desk or Club Prana team.

Yes, our fully equipped meeting rooms accommodate any kind of gathering.