FAQs

Our team members are proficient in English, Malay, and Chinese to ensure a comfortable and seamless stay for our guests.

All guest rooms are equipped with universal power outlets and USB charging ports, negating the need for a separate adapter for most standard devices. Guests are strongly recommended to bring a suitable power adapter or converter should their devices require a unique or specialised plug.

Yes, the hotel is pleased to accept packages prior to a guest’s arrival. To ensure smooth processing, guests expecting deliveries must ensure that all packages are clearly labeled with the reservation name. Guests are also required to notify the hotel in advance via email at kinabalu.regency@hyatt.com, providing their reservation name, booking confirmation number, and details of the package. Please note that the hotel cannot be held responsible for any damage to packages or for rejected deliveries resulting from incomplete or inaccurate delivery information.

Wake-up calls can be arranged through the Guest Service Centre by dialing extension “0” from the in-room telephone.

Yes, the hotel has a dedicated 24-hour Concierge team available to provide personalised recommendations for dining, local attractions, and transportation, to help craft the ideal Kota Kinabalu experience based on individual guest preferences.

Yes, laundry and dry-cleaning services are available. Please contact the Front Desk for arrangements, pricing, and turnaround times.

Please note that the hotel does not currently offer babysitting or childcare services.

Yes, the hotel’s restaurant offers vegan and gluten-free menu options. Guests can easily identify these items by the dedicated allergen icons on the menu or consult the restaurant team for recommendations and highlights.

Yes, the hotel's dining restaurants feature a diverse menu selection designed to accommodate various cultural and dietary preferences. The restaurant teams are always pleased to recommend suitable dishes from our menus that best cater to a guest's specific requirements.

Yes, the hotel allows outside food delivery orders. For the security and privacy of all hotel guests, delivery drivers are not permitted on guest floors. All orders must be collected promptly by the guest at the Concierge Desk. The delivery driver will notify the guest directly when the order is ready for pick-up at the hotel concierge, located at the hotel entrance.

Room service is available 24 hours daily for in-house guests. For access to the most current menu selections and operating hours, please refer to the in-room compendium.

Yes, the hotel provides complimentary cribs upon request. To make the necessary arrangements for a crib, or extra bed, guests may notify the Reservations Team at kinabalu.regency@hyatt.com prior to arrival or the Front Desk upon check-in.

Yes, all our rooms are non-smoking. If evidence of smoking is found in the room, a $400 smoking and cleaning fee will be charged.

Room views vary by room type and availability. Kindly contact the hotel prior to your arrival to share your room preferences. While the hotel team will do their best to accommodate your preferred room location and view, all requests are subject to availability at the time of check-in and cannot be guaranteed.

Bathtubs are available in selected room categories, as well as in all suites.

Room locations are assigned based on availability at the time of check-in. Should a guest prefer a quieter room, please check with the Front Desk upon arrival. The hotel team will do their best to fulfill your location preference.

Yes, our 25-metre outdoor swimming pool overlooks the breathtaking islands of the South China Sea. The pool area features a separate children’s pool, cabanas, and comfortable deck chairs.

Yes, the hotel’s Fitness Centre is open 24 hours daily for in-house guests and is equipped with a wide range of exercise equipment, including both weight-training and cardiovascular machines.

Yes, business services including conference, courier and secretarial services are available upon request.

Yes, massage treatments are available on-site at the Fitness Centre, which features three treatment rooms. Guests are kindly advised to make reservations in advance to secure their preferred time and treatment. To make a booking, please contact the hotel at +60 22 1234 or kinabalu.regency@hyatt.com.

The hotel offers a variety of function and meeting rooms, equipped with modern facilities to host events ranging from conferences and weddings to social gatherings and personalised meetings. For more information, please visit the dedicated Meetings & Events page.

Yes, complimentary high-speed Wi-Fi is provided in all guest rooms.

Complimentary Wi-Fi is available for all guests in all rooms and public areas, ensuring seamless connectivity for all hotel guests. For meetings and events, standard Wi-Fi is complimentary, while premium Wi-Fi is available at an additional cost.

The hotel is conveniently located approximately 8.8 km from Kota Kinabalu International Airport (KKIA). The drive typically takes about 20 minutes, though actual travel time may vary based on real-time traffic conditions.

Please note that airport shuttle services are not available at the hotel. However, vehicle transfers for arrival and/or departure can be arranged through our Concierge team (charges apply). Please contact the Hotel at +60 88 22 1234 or email kinabalu.regency@hyatt.com with your reservation details and pick-up location to arrange this service.

Local taxis and ride-hailing services are readily available nearby for added convenience.

Car rentals are not provided directly by the hotel; however, our Concierge team will be pleased to assist in connecting you with local providers. Please contact us at +60 88 22 1234 or email kinabalu.regency@hyatt.com including your reservation details and pick-up location, to arrange this service.

The hotel provides printed vicinity maps along with recommendations for nearby local attractions. Our Concierge team is also available to offer personalized directions and suggestions based on guests’ interests.

The hotel is conveniently located in the city centre, with many attractions—such as Gaya Street Sunday Market, the Handicraft Market, Suria Shopping Mall, Segama Waterfront, and DBKK Tourist Jetty — within walking distance.

Yes, the hotel is conveniently located within walking distance of Wisma Merdeka and Suria Sabah Shopping Mall. Guests can also explore a wide selection of nearby seafood restaurants and enjoy local Sabah cuisine along Gaya Street, making it easy to experience shopping, dining, and local culture during their stay.

Yes, the hotel offers convenient on-site parking. For the latest rates and detailed information, please visit the dedicated Parking & Transportation page.

Yes, valet parking is available for guests at an additional fee. For the latest rates and detailed information, please visit the dedicated Parking & Transportation page.

Yes, connecting rooms are available upon request and are subject to availability. Please inform our team of your room preference at the time of booking or upon check-in, and we will do our best to accommodate your needs for a comfortable stay.

Yes, the hotel offers child-friendly dining options. Children’s menus are available at selected outlets, and our culinary team is happy to accommodate special dietary requirements upon request.

Yes, the hotel offers a range of versatile venues suitable for weddings and special events. Our experienced Events team will be delighted to assist with planning and customization to ensure a memorable occasion. For more information, please visit the dedicated Weddings & Celebrations page.

The hotel offers comprehensive event planning services, including venue selection, customized on-site and off-site catering, décor arrangements, audiovisual support, group bookings, and on-site coordination. Our dedicated Events team works closely with clients to ensure every detail is carefully planned and flawlessly executed.

For more information, please visit the dedicated Meetings & Events page and Weddings & Celebrations page.

Yes, audiovisual equipment rental and technical support are available for meetings and events. Our team can assist in arranging equipment such as projectors, screens, sound systems, lighting, and microphones to support your meeting requirements. Kindly share your specific needs, and our team will be pleased to provide tailored recommendations.

Yes, the hotel provides professional catering services for events, including customized menus for meetings, weddings, and special occasions. Both on-site and off-site catering options are available, and our culinary team will be pleased to tailor offerings to suit your event requirements.

While the hotel does not allow pets, certified service animals are allowed.

As the hotel does not allow pets, pet amenities such as bowls or beds are not provided.

Yes, the hotel is fully accessible for guests with mobility challenges, featuring wide walkways, ramps, elevators, and accessible public facilities. To ensure appropriate room arrangements are prepared to meet specific needs, guests are encouraged to contact our Reservations Team at kinabalu.regency@hyatt.com.

Yes, the hotel offers accessible guest rooms designed to accommodate guests with disabilities. Guests are encouraged to contact our Reservations Team prior to arrival to discuss specific requirements and are strongly advised to confirm availability in advance to secure these accessible accommodations.

Please note that the hotel does not currently offer visual or hearing assistance devices.

Yes, accessible parking spaces are available on-site for guests with disabilities. For further details or assistance, please contact the hotel prior to arrival.

Certified service animals are allowed at no additional charge.

To check in, guests are required to present a valid photo identification card or passport (for international guests), the credit card used for the reservation, and a digital copy of the booking confirmation.

Yes, the minimum age requirement for check-in is 18 years old. All minors must be accompanied by an adult.

Yes, the hotel offers complimentary luggage storage at the Concierge desk both before check-in and after check-out.

The hotel Front Desk operates 24 hours a day, ensuring that staff are available to assist with guest check-in at any time. Should your arrival be scheduled after midnight, we recommend informing us in advance so we may note your late arrival and ensure a smooth check-in process.

Early check-in may be available upon request and is subject to room availability on the day of arrival.

Late check-out may be available upon request and is subject to availability. Guests are encouraged to contact the Front Desk during their stay to inquire and make specific arrangements. Additional charges may apply.

Yes, express check-out services are available for guests’ convenience. Guests may drop their room key into the designated key drop box located in the lobby for a quick and easy departure. Please contact the Front Desk if any assistance is required.

Hyatt Regency Kinabalu is a 100% smoke-free property. A cleaning fee of USD 200 per day will apply to any violations.

All lost and found items are recorded and securely stored by the hotel. Guests who have misplaced personal belongings are encouraged to contact the hotel as soon as possible with a detailed description of the item. Unclaimed items will be retained for a limited period in accordance with hotel policy.

Smart casual attire is appreciated in the hotel’s dining establishments. Guests are kindly requested to wear appropriate clothing in all public areas and to refrain from wearing items such as slippers, swimwear, or bathrobes outside of designated pool areas.

Yes, Hyatt Regency Kinabalu is a Muslim-friendly hotel and has received the Muslim-Friendly Accommodation Recognition (MFAR) from the Islamic Tourism Centre (ITC). The hotel’s Tanjung Ria Kitchen is Halal-certified, and Halal dining options are available for Muslim guests. A surau (prayer room) is located on the second floor of the hotel. Each guest room is equipped with Qibla (kiblat) direction indicators and bidet systems, reflecting the hotel’s commitment to thoughtful design and cultural sensitivity. Prayer mats are available upon request for added convenience.