FAQs

Our multilingual staff speak languages including English, Malay, and Chinese to ensure a comfortable and seamless stay for our guests.

All guest rooms are equipped with universal power outlets and USB charging ports, negating the need for a separate adapter for most standard devices. Guests are strongly recommended to bring a suitable power adapter or converter should their devices require a unique or specialised plug.

Yes, we can accept packages before your arrival. Please include your reservation name, reservation number and check-in date on the parcel. Guests are also required to notify the hotel in advance at kinabalu.regency@hyatt.com, providing the reservation name, booking confirmation number, and package details. Please note that the hotel cannot be held responsible for any damage to packages or for rejected deliveries resulting from incomplete or inaccurate delivery information.

The hotel does not allow pets or animals on the premises. For further information, please contact the hotel at kinabalu.regency@hyatt.com.

Absolutely, wake-up calls can be arranged through the Guest Service Centre by dialing extension “0” from the in-room telephone. 

Yes, our concierge team is happy to help with dining, local attractions, and transportation, offering personalised suggestions to create a memorable Kota Kinabalu experience.

Yes, laundry and dry-cleaning services are available. Simply contact the Front Desk for arrangements, pricing, and turnaround times.

Please note that the hotel does not currently offer babysitting or childcare services.

Yes, our dining venues offer a diverse selection of dishes catering to a variety of cultural and dietary preferences, including vegan and gluten-free options. Please ask our staff for recommendations or menu highlights.

Yes, the hotel welcomes outside food delivery orders. For the security and privacy of all hotel guests, delivery drivers are not permitted on guest floors. All orders must be collected promptly by the guest at the Concierge Desk. The delivery driver will notify the guest directly when the order is ready for pick-up at the hotel concierge, located at the hotel entrance.

Yes, room service is available daily. For menu and hours, please refer to the in-room compendium.

Yes, the hotel provides complimentary cribs upon request. Please let us know your requirements in advance, and our team will be delighted to assist with the arrangements to ensure a comfortable stay.

Yes, all our rooms are non-smoking. A cleaning fee will apply if evidence of smoking is found in guestrooms. For details, please visit Policies page. 

Room views vary by room type and availability. Kindly contact the hotel prior to your arrival to share your room preferences. While the hotel team will do their best to accommodate your preferred room location and view, all requests are subject to availability at the time of check-in and cannot be guaranteed.

Bathtubs are available in selected room categories, including our suites.

All room locations are assigned based on availability at the time of check-in. If you’d prefer a quieter room, please check with the Front Desk upon arrival and we will do our utmost to meet your request.

Yes, guests are welcome to enjoy our outdoor pool located on Lobby Level. For the latest details on opening hours and seasonal availability, please visit our homepage.

Yes, our on-site fitness centre is open daily and features a wide range of exercise equipment, including both weight-training and cardiovascular machines. For the latest details on opening hours, please visit our homepage.

We do not offer a formal business centre, but business services including conference, courier and secretarial services are available upon request.

Yes, massage treatments are available on-site at the Fitness Centre. Guests can book a session through +60 22 1234 or email kinabalu.regency@hyatt.com.

Yes, our flexible meeting rooms accommodate any kind of gathering including conferences, weddings and social gatherings. For the latest details please visit our Meetings & Events page.

Yes, complimentary high-speed Wi-Fi is provided in all guest rooms.

Complimentary Wi-Fi is available for all guests in all rooms and public areas, ensuring seamless connectivity for all hotel guests. For meetings and events, standard Wi-Fi is complimentary, while premium Wi-Fi is available at an additional cost.

Guest rooms are equipped with casting solution, allowing you to cast your favourite shows, movies, or apps directly from your device.

Connecting rooms are available uoon request and are subject to availability. Please let our team know your preference when making your reservation or upon check-in, and we will do our best to accommodate your request.

Yes, we provide kid-friendly meal option at selected outlets, and our culinary team is happy to accommodate special dietary requirements upon request.

We’d be delighted to host your celebration. Our versatile event spaces and experienced planning team are here to bring every detail together for a memorable occasion. For more information, please visit the dedicated Weddings & Celebrations page.

Our team provides full event coordination, from venue setup and vendor arrangements to customised on-site and off-site catering, décor, audiovisual support, and group bookings. We work closely with you to ensure every detail is thoughtfully planned and seamlessly executed. For more information, please visit the dedicated Meetings & Events page and Weddings & Celebrations page.

Yes, we offer audiovisual equipment, including projectors, microphones, and screens. Please let us know your requirements, and our team will be pleased to recommend the most suitable options for your event.

On-site catering is available with customizable menus for all occasions—just contact our event team, and we will be pleased to tailor the menu to suit your needs.

Yes, our hotel is designed to be accessible throughout, with ramps, elevators, and wide walkways. For specific accessibility needs or room arrangements, please contact our Reservations team at kinabalu.regency@hyatt.com in advance, and we will be pleased to assist.

Yes, we offer accessible guest rooms featuring wider doorways, grab bars, and other supportive features. As these rooms are limited, we recommend confirming availability at the time of booking.

Please note that the hotel does not currently offer visual or hearing assistance devices.

Yes, designated accessible parking spaces are available on-site for guests with disabilities. 

Yes, certified service animals are welcome at no additional charge.

We are located approximately 8.8 km from Kota Kinabalu International Airport (KKIA), which is about a 20-minute drive. Actual travel time may vary based on real-time traffic conditions.

We currently do not offer shuttle services, but taxis and public transport are readily available nearby. Vehicle transfers for arrival and/or departure can be arranged through our Concierge team (charges apply).
For the latest details, please visit our Parking and Transportation page. 

Taxis and ride-hailing services are easily accessible just steps from our hotel entrance.

We do not provide rentals directly, but we’re happy to connect you with local providers. For the latest details, please visit our Parking and Transportation page. 

Absolutely, we offer printed maps and insider tips at the front desk to help you explore nearby attractions and discover the best of Kota Kinabalu and beyond. The Concierge team can also provide personalised directions and recommendations based on guests’ interests.

Many of the city’s top attractions—like Gaya Street Sunday Market, Suria Shopping Mall, Segama Waterfront, the Handicraft Market and DBKK Tourist Jetty — are within a short walking distance from the hotel.

Yes, we offer on-site parking and valet parking. For the rates, please visit the Parking & Transportation page

To check in, please present a valid photo ID or passport (for international guests), the credit card used for the reservation, and a digital copy of the booking confirmation.

Yes, guests must be at least 18 years old. Minors must be accompanied by an adult.

Yes, the hotel offers complimentary luggage storage at the Concierge Desk before check-in and after check-out for your convenience.

Our Front Desk is available 24 hours a day, so you may check in at any time. If you expect to arrive after midnight, we recommend informing us in advance so we can note your late arrival and ensure a smooth check-in experience.

Early check-in may be arranged upon request and is subject to availability. While we are unable to guarantee early check-in, our team will do its best to accommodate you. Additional charges may apply.

Yes. Express check out is available. Please drop your room keys into the designated key drop box located in the lobby for a quick and easy departure. Please contact the Front Desk if any assistance is required.

Hyatt Regency Kinabalu is a 100% smoke-free property. A cleaning fee will apply if evidence of smoking is found in guestrooms. For details, please visit Policies page. 

Lost items are recorded and stored securely. Guests who have misplaced personal belongings are encouraged to contact the hotel as soon as possible with a detailed description of the item. Unclaimed items will be retained for a limited period in accordance with hotel policy.

Smart casual attire is appreciated in our dining areas. We kindly ask guests to wear appropriate attire in public areas and refrain from wearing slippers, swimwear, or bathrobes outside the designated pool area.

Yes, Hyatt Regency Kinabalu is a Muslim-friendly hotel and has received the Muslim-Friendly Accommodation Recognition (MFAR) from the Islamic Tourism Centre (ITC). Tanjung Ria Kitchen is Halal-certified, with Halal dining options available for Muslim guests.

For added convenience, a surau (prayer room) is located on the second floor, while guest rooms feature Qibla (kiblat) direction indicators and bidet facilities. Prayer mats are also available upon request, reflecting our commitment to providing a comfortable and considerate stay for Muslim travellers.