FAQs

Hyatt Regency Aruba Resort Spa and Casino is ideally located in the heart of Palm Beach and offers two distinct pool experiences. The Trankilo Pool on the north side of the resort is an adults-only retreat, while the Activity Pool in the main courtyard features the island’s tallest resort waterslide, pool volleyball, and a swim-up bar. The courtyard also includes a tranquil koi lagoon with waterfalls, creating an idyllic setting. Additional highlights include a rooftop bougainvillea garden, premium wellness and spa programs, an on-site casino, and a resort pier offering easy access to water excursions. Guests enjoy ocean views and warm welcomes upon arrival, with convenient access to nearby shopping and entertainment.

The central courtyard and Ruinas del Mar restaurant were designed with inspiration from the Bushiribana Gold Mill Ruins, using local caliche stone to echo that history. This stonework and lagoon-style water features are subtly carried throughout the resort, creating a genuine connection to Aruba’s heritage within a modern setting. Guests can also enjoy immersive experiences such as aloe scrub making, artisan markets featuring local crafts, and cultural programming that celebrates the island’s traditions.

Yes. Our Toll-Free number is +1 800 657 0042

Whether you’re seeking romance, adventure, or family fun, our resort offers something for everyone:

• Couples love the romantic ambiance of our adults-only pool and unforgettable dining experiences at Ruinas del Mar and Piccolo.
• Groups rave about our friendly, professional events team that makes every gathering seamless and memorable.
• Solo travelers appreciate Aruba’s reputation as one of the safest islands in the Caribbean, along with our warm, welcoming service that ensures you never feel alone.
• Families enjoy endless fun at the Activity Pool featuring the largest resort water slide on the island, plus Camp Hyatt and daily activities for kids of all ages.

Check-in is at 4:00 p.m. and check out is at 11:00 a.m. We do not guarantee early check-in or late check-out in advance. However, we will do our best to accommodate your request, subject to availability, at the time of your arrival or departure.

The daily resort fee includes access to wellness and recreation activities such as yoga, Pilates, meditation, stretching sessions, and tennis clinics. Guests also enjoy the use of the resort’s pickleball courts, daily poolside refreshments, and experiences such as wine tastings, mixology classes, cooking with the chef, and cultural workshops. Amenities also include Wi-Fi, community events, and use of the beach and pool lounge chair reservation system, all designed to enhance relaxation, fitness, and island immersion.

Yes, our valet will be happy to assist you with storing your luggage before check-in or after check-out.

No, we are not an all-inclusive resort. Many guests choose Hyatt Regency Aruba Resort Spa and Casino for its exceptional dining, distinctive ambiance, and memorable settings, including the lagoon, open-air architecture, and rooftop bougainvillea garden. Located just moments from some of the island’s best restaurants, our guests also enjoy the freedom to explore Aruba’s vibrant dining scene and lively Palm Beach atmosphere.

Standard rooms feature Juliet balconies and include a variety of room types with garden, resort, or partial ocean views. Premium rooms provide full balconies with either resort or oceanfront views. Suites offer additional space and can include either a Juliet or full balcony with resort, ocean, or oceanfront views.

Most rooms include a convenient table or workspace with multiple outlets for charging and device storage. Each room also features an in-room safe that accommodates laptops up to 17 inches in length. For additional business needs, the resort offers a full-service business center.

Yes, hypoallergenic bedding and pillow options are available. Please contact the resort in advance to request availability.

Yes, daily housekeeping service is provided. Guests may request fewer visits if preferred, and we will do our best to accommodate specific time-of-day requests when possible.

The resort offers a variety of accessibility features, including wheelchair-accessible public areas, ADA-compliant guest rooms with roll-in showers and grab bars, and wider doorways for ease of movement. Service animals are welcome, and staff can assist with special requests. Additionally, local providers can deliver mobility equipment such as wheelchairs or scooters directly to the resort.

Yes, every room includes a mini fridge designed for light storage for your convenience. 

Yes, rollaway beds are available at the resort; however, they are limited to certain room types due to space and safety regulations. Availability is on a first-come, first-served basis, so we recommend requesting one in advance when making your reservation. Additional charges may apply.

Yes, each room includes a secure in-room safe designed to accommodate laptops up to 17 inches in size, along with other personal valuables.

Each room includes two soft, plush robes for you to enjoy during your stay. Many guests love them so much that they choose to purchase their own, and this can easily be arranged through housekeeping.

Yes, daily housekeeping is provided for all guest rooms. Our team will refresh your room, replace towels, and tidy up each day. If you prefer fewer visits or have specific timing requests, please let us know, and we’ll do our best to accommodate your needs. Additional services, such as extra amenities, may also be arranged upon request.

No, the resort does not offer shuttle or transfer services. However, taxis are readily available at the airport and provide direct service to the hotel. Fares are set based on seasonality. Additional charges may apply for excess luggage or travel during late-night/holiday periods. Please note that ride-share services such as Uber or Lyft are not available for airport transportation in Aruba.

Hyatt Regency Aruba Resort Spa and Casino is located in the heart of Palm Beach, Aruba, surrounded by elegance and vibrant island charm. Wherever you choose to explore, you’re only a short distance from our pristine beach, upscale boutique shopping, and some of the finest dining experiences on the island.

Yes, please visit our trusted partners at Top Drive and Red Sail Sports to arrange all your transportation and adventure needs. From rental cars and bicycles to snorkeling excursions, guided hikes, and more, they’ll help you make the most of your Aruba experience.

Yes, we offer valet parking for your convenience. Please contact our concierge for current pricing. Complimentary self-parking is also available for all guests.

Our resort features ZoiA Spa, a serene retreat inspired by Aruba’s natural elements. Enjoy massages, facials, and body treatments using local ingredients, plus nail and hair services.  All are designed to restore balance and relaxation. We recommend trying the Welnamis Treatment, our signature Dushi Massage, or a rejuvenating HydraFacial.

 Yes. Our pools are open year-round. Hours are listed below and may be subject to change without notice.

• Food & Beverage Service: Daily from 11:30 a.m. to 6:00 p.m.
• Activity Pool: Sunrise to sunset
• Waterslide: 10:00 a.m. to 6:00 p.m.

Trankilo Adult Pool: 7:00 a.m. to 7:00 p.m.

Yes. Connecting rooms and Family Suites may be booked online by visiting our Rooms page and searching availability. Several suite categories also offer the option to connect with other rooms. For specific configurations and pricing, we recommend contacting our Reservations Team directly for personalized assistance.

Absolutely. Our serene beachfront setting, spacious accommodations, and world-class amenities create the perfect backdrop for a relaxing escape before your little one arrives. Couples can unwind by the pool or on our pristine beach, indulge in rejuvenating spa treatments, and savor romantic dining experiences near the lagoon. Thoughtful touches like private cabanas, soothing wellness options, and peaceful outdoor spaces make it easy to relax and reconnect.

We provide a wide range of amenities for families, including cribs for the rooms and highchairs with kids’ menus in our dining outlets. For fun and adventure, children can enjoy Camp Hyatt and engaging resort activities such as water slide races, scavenger hunts, corn hole toss, shuffleboard, and a wildlife ambassador tour. Sand toys are also available for endless beach play, ensuring little ones have as much fun as the grown-ups. Every detail is designed to make family vacations effortless and unforgettable.

Absolutely. Our beachfront setting is perfect for creating unforgettable memories. Lounge in private cabanas with craft cocktails, join mixology classes or aloe scrub-making workshops, and enjoy yoga or Pilates by the ocean. Explore boutique shopping, then savor dining and live music at Alfresco before trying your luck at the casino. With spacious accommodations and endless activities, we offer the ideal blend of relaxation, adventure, and indulgence for your group.

Yes.  Our experienced team specializes in hosting large groups, beachfront weddings, and sunset celebrations with exceptional service and attention to detail. From elegant outdoor event venues to seamless coordination, we ensure every moment is effortlessly memorable. For more information, please contact our sales team at aruba-rfp@hyatt.com.

Reservations are recommended for Piccolo and Ruinas del Mar, especially during peak dining hours or weekends. While walk-ins are welcome when space allows, booking ahead ensures you enjoy your preferred time and experience without waiting. For other dining venues, reservations are optional but encouraged for larger parties or special occasions.

Yes, we are pleased to offer exceptional kosher dining experiences at our certified restaurant, Piccolo Steakhouse, where premium cuts and refined flavors take center stage. Guests can also enjoy handcrafted, freshly made pizzas by the beach at Pizzaiolo Aruba, prepared in accordance with kosher standards. For personalized arrangements or inquiries, we invite you to contact us at adventure.concierge@hyatt.com prior to your arrival.

Yes, Shoco Coffee Bar & Market offers a wide selection of grab-and-go options, including freshly brewed coffees, hot and cold sandwiches, pastries, pizzas, salads, and artisanal gelato. Open daily from 6:00 a.m. to 1:00 a.m., it's the perfect stop for a quick bite or a late-night treat.

Yes. Guests can enjoy live performances in our beautiful beachfront and courtyard settings:

• Ruinas del Mar: Tuesday–Saturday, 6:30 p.m. – 9:30 p.m.
• Palms Beachside Grill: Tuesday–Saturday, 3:00 p.m. – 6:30 p.m.
• Alfresco: Thursday–Saturday, 6:00 p.m. – 10:00 p.m.

Entertainment schedules are subject to change, so we recommend confirming with our concierge during your stay.

Yes. Piet’s Pier Bar offers an unforgettable over-the-water experience with panoramic ocean views and spectacular sunsets. Guests can enjoy handcrafted cocktails and refreshing beverages in a relaxed yet vibrant setting, perfect for unwinding or savoring the beauty of Aruba’s coastline.

While we don’t serve a traditional brunch, guests can enjoy a sumptuous daily buffet at Palms Beachside Grill. Offerings include made-to-order omelets, freshly baked pastries, tropical fruits, Peruvian ceviche, Aruban-style potatoes, and a variety of international hot and cold dishes, all in a relaxed beachfront setting.

Yes, room service is available daily from 6:30 a.m. to midnight. Guests can order from a full menu featuring breakfast, lunch, dinner, and late-night options. Orders can be placed through your in-room phone.

Yes, we do offer gluten-free dining options. To ensure the best experience, we kindly ask that you contact us in advance at adventure.concierge@hyatt.com to inform us of any allergies or dietary requirements. Additionally, please notify your server of your needs when dining at any of our outlets.

Our cancellation and change policies follow Hyatt’s general cancellation policy, which can vary depending on the rate type and booking method. These details are clearly outlined during the reservation process and in your confirmation email.  Please contact us directly for additional information or assistance with your reservation.

Yes. We participate in the World of Hyatt loyalty program, offering exclusive benefits to members across all tiers.

Guests enjoy:

• Member-only rates when booking directly
• Points earned on stays, dining, and spa experiences
• Free nights and upgrades when applicable
• Milestone Rewards and Brand Explorer Awards
• Elite tier perks, including late checkout, premium internet, and more

To learn more, please contact World of Hyatt at hyatt.com.

Yes. Special rates are available for corporate travelers, groups, and extended stays. Please email our sales team at aruba-rfp@hyatt.com for details.