Reviews
Excellent Accommodation!
Excellent accommodations! Great food! Wonderful staff! I was able to work in peace in the hotel suite and enjoyed the conference.
Great Hotel, bad experience.
We've stayed at this hotel before and It was great. However, this time around we got put into a room next door to a room that had 2 unsupervised dogs that kept barking all night and kept up our family. The Hyatt team didn't seem to do much other than "send security" which did not solve the problem.
Stacy Filia, Marketing at Hyatt Regency Orange County, responded to this review
Thank you for staying with us again and letting us know about your experience. We’re sorry the barking from the neighboring room kept your family awake, and that our response did not resolve the disturbance. We understand how disappointing that is, especially after a previous positive stay. We’d appreciate the opportunity to learn more and review what happened with our team. Please contact the hotel and ask to speak with a manager. We hope we can provide a more restful visit in the future. Kind regards, Stacy F. Marketing
Family friendly hotel
Great hotel experience. Multiple staff members were friendly and polite anytime we needed entering. Close to Disney, with a shuttle as well. Best part is the family games on level 3 that my kids looked forward to the most!
Stacy Filia, Marketing at Hyatt Regency Orange County, responded to this review
We’re happy to hear our team made your family feel welcome and that you enjoyed our convenient location and Disneyland shuttle. It’s especially great to know our Sports Deck was a highlight for your kids. We hope to welcome your family back for another fun stay! Kind regards, Stacy F. Marketing
Exceptional Service and a Wonderful Family Stay!
Our family recently enjoyed a one-night stay at the Hyatt Regency Orange County, and we were truly impressed by the exceptional service we received throughout our visit. From the moment we checked in, the staff made us feel welcome, comfortable, and genuinely appreciated. In the hospitality industry, those little touches make all the difference, and this hotel truly understands that! The food was amazing, both at Vita Bar and during breakfast at the restaurant. We also loved the thoughtful welcome gifts of complimentary bottled water and s’mores packets at check-in. To top it all off, we stopped by the hotel’s little market for gelato, and it was absolutely delicious! The rooms were modern, stylish, and comfortable, making our stay even more enjoyable. Overall, we had a wonderful experience and couldn’t have asked for a better stay. Even though we were only there for one night, we left with great memories and are already looking forward to returning. We will definitely be back and highly recommend the Hyatt Regency Orange County!
Stacy Filia, Marketing at Hyatt Regency Orange County, responded to this review
Thank you for choosing Hyatt Regency Orange County and for sharing such a wonderful review! We’re so glad our team made your family feel welcome and that you enjoyed dining at Vita Bar and the restaurant, along with the welcome treats and gelato from the market. It’s great to hear the comfort and style of your room added to your stay. We’ll share your kind words with our team, and we look forward to welcoming you back for another memorable visit! Kind regards, Stacy F. Marketing
Hyatt Orange County Terrible experience
This was not worth the money I paid. Problem in every single area except bell man. There was an emergency at Disneyland and Sharon Supervisor at Hyatt said Disneyland was my problem now and that it was out of her control and she could not send someone to pick me up or my wheelchair and I needed to figure that out. I paid 28.00 to use a service I did not receive, and Hyatt told me they had no control over it and could not refund me. Every single hotel was there Holiday inn, Castle Inn, Hilton, Embassy, and Hyatt of all companies said they could not pick us and our wheelchairs up due to an emergency. Do not waste your time booking with HYATT Orange County it is not worth it. At check in time my room was still not ready 4 hours later. I was charged for a breakfast I couldn't eat because they decided it was too late to refill the buffet even though before seating me they told me I would have no issues.
Stacy Filia, Marketing at Hyatt Regency Orange County, responded to this review
Thank you for sharing your experience. We’re very sorry that your stay fell so far short of expectations. We apologize for the delay in having your room ready, the breakfast charge and buffet experience, and the frustration you faced when trying to arrange transportation during the Disneyland emergency. We understand how upsetting it would be to feel unsupported and then be unable to resolve the transportation charge. We’d appreciate the opportunity to review what happened, including your interactions with our team and the charges you mentioned. Please contact the hotel directly and ask for a manager so we can learn more and follow up with you. We apologize again for the stress and disappointment this caused. Kind regards, Stacy F. Marketing
Spacious VIP Family Suite and Wonderful Staff
We had a wonderful stay in the VIP Family Suite! It gave us plenty of space—and two bathrooms—which was especially helpful with two teens. The room isn’t the most modern, but we really appreciated how comfortable and spacious it was. The shuttle was a great perk, and Matt Jolliffe and the entire staff were welcoming and helpful. We also loved the snacks and yummy breakfast. We had a fantastic time at Disneyland and would happily stay here again!
Stacy Filia, Marketing at Hyatt Regency Orange County, responded to this review
Thank you for staying with us! We’re delighted the VIP Family Suite gave your family room to relax, and that the two bathrooms made things easier with your teens. It’s wonderful to hear you enjoyed the shuttle, snacks, breakfast, and our team’s warm service. We’ll be sure to share your kind words with Matt Jolliffe and the staff. We’d love to welcome you back on your next Disneyland visit! Warm regards, Stacy F. Marketing
Okay hotel, could be better.
The overall hotel was very nice and clean. However, my room didn't feel like Hyatt-quality. A refurbishment would be beneficial.
Stacy Filia, Marketing at Hyatt Regency Orange County, responded to this review
Thank you for your feedback. We’re glad you found the hotel clean and enjoyable overall, and we’re sorry your room did not meet the standard you expect from Hyatt. We appreciate your comment about refurbishment and will share it with our team as we review the guest room experience. We hope to welcome you back for a stay that better reflects the quality you expect. Kind regards, Stacy F. Marketing
Come for old dirty Las Vegas style carpet, and stay for other peoples hair in your bathroom
Oh how I hate to do this. Hyatt loyalist and among all brands within Hyatt, I love and stay at the Regency the most. This was just about the worst Regency experience. First, rdooms were not clean. Long hair everywhere in restroom floor. Requested to switch and some thing happened. Just with bit less hair on the bathroom floor. Carpets in the common area are dirty and smell awful. Food was pretty decent and service was good. Front desk people never really smile.
Stacy Filia, Marketing at Hyatt Regency Orange County, responded to this review
Thank you for sharing your feedback, especially as a longtime Hyatt loyalist who has enjoyed staying at our Regency hotels. We’re sorry the cleanliness of your room and bathroom fell short, and that moving rooms did not resolve the issue. We appreciate you also recognizing the food and service. Your comments about cleanliness and your interactions at the front desk will be shared with our teams for review. We hope you’ll give us the opportunity to restore your confidence in Hyatt Regency Orange County. Kind regards, Stacy F. Marketaing
Mediocre at best
Upgraded to a 2 room suite. The air conditioning sensor that turns it off if it doesn’t sense you are there is in the sitting room and not the bedroom. Had to get up eagerly 2 hours to step into the sitting room to get ac back on. There is no override code for this unit I was told. The last night the engineer took the thermostat off the wall and placed it in the bedroom. Perfect! Ac stayed on all night. Asked for a duvet to be put in the bed. Took four calls to get it done. Next day skipped by housekeeping.
Stacy Filia, Marketing at Hyatt Regency Orange County, responded to this review
Thank you for sharing this feedback. We’re sorry the suite’s air-conditioning sensor disrupted your sleep and that it took four calls to have a duvet delivered. Being skipped by housekeeping the following day added to an already frustrating stay, and we apologize. We are glad our engineer was able to help with the thermostat, but you should not have had to get up during the night to keep the air conditioning running. We’ll share your comments with our engineering and housekeeping teams to review how these issues were handled. We appreciate you bringing this to our attention and hope you’ll give us another opportunity to provide a more comfortable, reliable stay. Warm regards, Stacy F. Marketing
Needing Feather-Free Rooms @Hyatt
Upon checking in around 11:00 AM, I requested a feather-free room. I also noted in the app that I needed a feather-free room due to my allergies. I was asked to wait, but the room was not ready until 4:40 PM. Losing nearly six hours of room access while waiting turned what should have been a seamless stay into an exhausting, disruptive afternoon. As a Discoverist member, 5,000 points feels insufficient for nearly six hours of lost time and lobby waiting. A standard Category 1–4 free night ranges from 12,000 to 15,000 points, which far better reflects the scale of this disruption. I hope management considers this to fairly address the inconvenience.
Stacy Filia, Marketing at Hyatt Regency Orange County, responded to this review
Thank you for sharing your experience. We’re sorry you had to wait until 4:40 PM for a room after arriving around 11:00 AM, especially after notifying us that you needed feather-free accommodations because of your allergies. We understand how disruptive and tiring that delay was, and we apologize. We also understand your concern that the points offered did not feel proportionate to the time and inconvenience you experienced. We’d appreciate the opportunity to review your stay and discuss your concerns directly. Please contact the hotel’s management team so we can follow up. We value your feedback and regret that we fell short of providing a smooth arrival. Warm regards, Stacy F. Marketing
Conference
The Hyatt is a reliable place where I can always be assured I get great customer service and clean hotel rooms. I was there for a conference and it went well...from the moment I checked in till the moment I checked out. Great experience. Would happily stay here again.
Stacy Filia, Marketing at Hyatt Regency Orange County, responded to this review
Thank you for choosing Hyatt Regency Orange County for your conference and for sharing your experience. We’re glad our team made you feel well cared for from check-in through checkout, and that you enjoyed your clean room and our service. We appreciate your kind words and look forward to welcoming you back! Kind regards, Stacy F. Marketing
Great Stay!
We had a great and time at the Hyatt! It is close and convenient for Disney and I shed my first Disney tear when the shuttle driver rang the bell and said, " All Aboard"! Everyone at the hotel is friendly, especially the Valet service - they are my favorite valet team around! The hotel is clean and offers a fun lobby with large palm trees - the kids zone in the lobby is also a great added touch! This is our 3rd stay at this hotel and we will definitely be back!
Stacy Filia, Marketing at Hyatt Regency Orange County, responded to this review
Thank you for staying with us for the third time and for sharing such a fun review! We’re so glad our convenient location made your Disney visit easy, and that the shuttle’s “All Aboard!” brought on a special Disney moment. Your kind words about our valet team, friendly staff, clean hotel, and lobby kids’ zone mean a lot. We’ll be sure to share your shout-out with the team. We can’t wait to welcome you and your family back! Warm regards, Stacy F. Marketing
Amazing post Wedding Dinner Night Stay
My partner and I had the stay after a Chinese traditional wedding dinner. The hotel accommodated all our needs and exceeded our expectations. Perfect stay for the occasion thank you staff!
Stacy Filia, Marketing at Hyatt Regency Orange County, responded to this review
Thank you for sharing such a special memory with us. We’re delighted our team could make your stay after your Chinese traditional wedding dinner comfortable and memorable. Congratulations to you both, and we hope to welcome you back to Hyatt Regency Orange County for another wonderful stay! Kind regards, Stacy F. Marketing
Hidden fees everywhere
The hotel itself was great and the location is close to Disneyland. But we weren’t told of any benefits or where things are in the hotel, charged $500 with no real explanation as to why as we had paid for our stay in full (till we pushed about it), then suddenly charged $75 near the end of the trip with no warning. When confronted about it the general manager just brushed us off with a fake smile, leaving both my partner and I with a bad taste in our mouths and understandably still upset, all she said the $500 has been requested to be refunded and that they charge more in vegas (like it’s a relevant statement to make) but we have yet to be refunded. Now we have finished our stay in the hotel we are now waiting on the $75 to be refunded also.
Stacy Filia, Marketing at Hyatt Regency Orange County, responded to this review
Thank you for sharing your experience. We’re glad you enjoyed the hotel and its location, but we’re sorry that the $500 and $75 charges were not clearly explained and that you left without confirmation that the requested refunds had been completed. You deserved clear answers and thoughtful service. Please contact the hotel directly and ask to speak with a member of our leadership team so we can review your folio and the status of both amounts. We understand how frustrating it is to be left waiting for a resolution. Kind regards, Stacy F. Marketing
Wonderful stay in an old favorite! Needs a refresh to the rooms & carpet!
We stayed at the Hyatt Regency Orange County in Garden Grove. I have stayed there many many times over the last 25 years. The hotel lobby and shared spaces were very nice and well kept and clean the restaurant. Staff at Viva was friendly and fun and excellent, we ate there many times during our stay because it’s very convenient.. I was a bit surprised that the room we stayed in seemed dated and old and a bit “overused”. I would have thought they would have done renovations by now. That was really the only issue I had. When you pay a couple hundred dollars a night for a room you expect renovated and updated, I do anyway. I will know that the bed was very comfortable and I love having a microwave and a small refrigerator in my room when I am somewhere for more than a night or two! Housekeeping was excellent.
Stacy Filia, Marketing at Hyatt Regency Orange County, responded to this review
Thank you for making Hyatt Regency Orange County a favorite over the years. We’re glad you enjoyed the comfortable bed, in-room amenities, excellent housekeeping, and warm service at Vita. We also appreciate your candid feedback about the room and carpet. We’ll share your comments with our leadership team as we review the guest experience. We hope to welcome you back and provide a stay that feels worthy of your many years of loyalty. Warm regards, Stacy F. Marketing
Nice weekend
It was a very clean and comfortable stay! Staff was very friendly and I appreciated the kitchen staff and the delicious breakfast they provided.
Stacy Filia, Marketing at Hyatt Regency Orange County, responded to this review
We’re glad you had a clean, comfortable stay and felt welcomed by our team. We’ll be sure to share your compliments with our kitchen staff, we’re happy you enjoyed breakfast. We hope to see you again soon at Hyatt Regency Orange County! Kind regards, Stacy F. Marketing
Dated hotel, and non-working toilet
The toilet in my room did not flush well. It required at least 5 flushes even just for urine and still there would be toilet paper left in the bowl. You can imagine how this went over when it was more than urine. We reported this numerous times to the front desk. We were told that engineering closed the ticket and the toilet was fixed. It was not.
Stacy Filia, Marketing at Hyatt Regency Orange County, responded to this review
Thank you for bringing this to our attention. We’re very sorry the toilet did not flush properly and that, despite your repeated reports, we told you the issue had been resolved when it clearly had not. We understand how unpleasant and frustrating this must have been throughout your stay. Your experience is not acceptable, and we’re sharing your feedback with our engineering and front desk leaders to review how this was handled. We’d appreciate the opportunity to follow up with you directly if you’re willing to contact the hotel with your stay details. Warm regards, Stacy F. Marketing
Location is fantastic,,,,
Location, is fantastic. Close to Disneyland, pay $7.00 p/p to take shuttle to Disneyland. Overall hotel is clean, the dinner and breakfast was good. A big plus for husband and I having a Starbucks in the looby.
Stacy Filia, Marketing at Hyatt Regency Orange County, responded to this review
We’re glad you enjoyed our convenient location near Disneyland, found the hotel clean, and had good meals during your stay. We’re especially happy that having Starbucks in the lobby was a plus for you and your husband. We hope to welcome you both back to Hyatt Regency Orange County! Warm regards, Stacy F. Marketing
Very Disappointed
We have stayed at this Hyatt Regency many times in the past (pre Covid). The hotel was always a really great clean place to stay. This was an unpleasant surprise having been so let down by the state of the room we stayed in which was a 'newly renovated room'. The bathroom / floors were not cleaned properly. Not at check in and not thereafter. Housekeeping was so inconsistent. One day they arrived to clean at 2:45pm the next day we had a note under our door at 9:30am noting that because we had our privacy sign on the door that our room would not be cleaned. When we checked out we brought some concerns up and the staff member could not have cared less that we were less than satisfied with our stay. Really poor customer service when there is no concern with legitimate complaints. Too bad but we will happily spend our money elsewhere at a nearby property.
Stacy Filia, Marketing at Hyatt Regency Orange County, responded to this review
Thank you for returning to Hyatt Regency Orange County and for sharing this feedback. We’re deeply sorry that the cleanliness of your newly renovated room, inconsistent housekeeping, and your interaction at checkout fell so far short of the stays you remember. You took the time to raise legitimate concerns, and you should have felt heard and cared for. We regret that our response left you feeling otherwise. We’re sharing your comments with our housekeeping and leadership teams for review. We understand that we’ve lost your confidence, and we are sorry. Warm regards, Stacy F. Marketing
Cost cutting or laziness, either way it was a subpar experience.
Don't know if it is cost cutting or laziness, but the service was extremely lacking. Every surface in the room was sticky, from the floor to the counters, and this situation did not improve over my 4 night stay. Coffee was never once refilled nor was the machine cleaned. I don't mind buying my own coffee to make in the room, but at least provide a cup. I'm flying into Anaheim and didn't know I needed to pack a mug in my carry-on. It felt like the hotel staff was holding basic service and amenities hostage in order to force me to tip the cleaning staff daily. My expectations were much higher given that this was the Hyatt Regency. Felt more like I was staying at a Super 8 motel. A Super 8 would have been better because at least I would have paid less and known what to expect.
Stacy Filia, Marketing at Hyatt Regency Orange County, responded to this review
Thank you for sharing this feedback. We’re very sorry that your room was not clean and that basic items like coffee and cups were not replenished during your four-night stay. This is not the experience we want guests to have, and we understand how frustrating it must have been. To be clear, housekeeping service and in-room amenities should never depend on a tip; gratuities are entirely optional. We apologize that your stay left you feeling otherwise. We’ll share your comments with our housekeeping and leadership teams for review. We’d appreciate the opportunity to follow up personally if you’re willing to contact the hotel with your stay details. Warm regards, Stacy F. Marketing
Showing 20 reviews since September 26, 2026.