All of our team members speak English, and some also speak additional languages including Malay, Indonesian, Cantonese, Mandarin, Vietnamese, Tagalog, and Spanish. If you would prefer assistance in one of these languages, please let us know. While we cannot guarantee a team member will always be available, we will always do our best to assist with translations and ensure clear communication.

Yes, international adaptors are available at the front desk upon request and subject to availability. 

Yes, we can accept packages before your arrival. Please include your reservation name and date of arrival. Extra large items will be accepted upon request to ensure storage availability.

Yes, complimentary Wi-Fi is available in all rooms and public areas.

Absolutely, simply contact the front desk to schedule your wake-up time.

Yes. Laundry bags and tickets are located in your closet. Please contact the Front Desk to have your garments picked up, or you may drop them off at the Front Desk. Garments turned in by 9:00 AM Monday through Friday are returned to your room the same day after 5:00 PM.

Yes, our restaurant offers some vegan and gluten-free dishes. Please ask our staff for recommendations or menu highlights. Before dining at our restaurants, please advise of any specific allergies. 

Yes, room service is available daily. You can explore our dining offerings and operational hours more here. 

Complimentary cribs can be provided for infants and young children, subject to availability. Please contact the hotel prior to your arrival to arrange these amenities.

Rollaway beds are available in our Deluxe Room categories and above, subject to availability and room configuration, and can be added for an additional $60 per night. Please contact the hotel prior to your arrival to arrange these amenities.

Yes, all our rooms are non-smoking.

Room views vary by type and availability, so while we can't guarantee a specific view, we encourage you to let us know your preference before arrival. If you are looking for a particular view, you can choose the corresponding room type when booking including our city view rooms.

Only our Suites feature bathtubs. As availability is limited, we recommend booking in advance. 

Certainly. If you’d prefer a quieter room, please let us know by making a special request in the Word Of Hyatt app or contacting our front desk team ahead of your stay with us.

Yes! We invite guests to enjoy our luxurious 25m indoor lap pool, located on Level 5. This is one of our favourite hotel spaces and is a great place for early morning laps or to simply relax and unwind on the poolside loungers. Due to Melbourne’s cool climate, we make sure our pool is heated perfectly all year round. The water temperature is between 25-28 degrees Celsius and has an even depth of 1.2m. 

Open daily from 5am - 10pm.

There is no lifeguard on duty, so we ask that you adhere to pool rules for your own safety, and that of others. Children under the age of 16 years may not use the pool unless accompanied and supervised by an adult.

Our fitness studio, equipped with Life Fitness cardio equipment, is available for guests 24-hours a day. Located on Level 5, the gym can be accessed with your room key.

Children under the age of 16 years may not use the fitness studio unless accompanied by an adult.

Lockers and showers will be accessible until 10pm when the indoor pool closes.

We do not offer a formal business center, but complimentary printing and Wi-Fi are available

Our hotel does not have a spa, or sauna facilities on site. Ask our team where the closest spa is for you to visit during your stay. 

Connecting rooms are available at Hyatt Centric Melbourne, making them a great option for families or groups travelling together. As connecting rooms are limited and subject to availability, we recommend contacting the hotel directly when making your reservation so our team can assist with your request.

Yes. Hyatt Centric Melbourne offers family-friendly dining across the hotel. At Allie Lane Café, guests will find a selection of child-friendly options, while Langlands Restaurant & Bar features a dedicated children's menu. Our team is also happy to accommodate dietary requirements and can assist with suitable menu recommendations for younger guests.

Absolutely! We'd be honoured to part of your special day. Hyatt Centric Melbourne offers stylish event spaces for weddings, celebrations, and special occasions, including the elegant Conservatory on Level 25 for intimate celebrations and Bellarine events floor for something more grand. We can also provide luxe accommodations for groups staying in-house. Our experienced events team will work closely with you to create a seamless experience to make your big day extra special. You can explore more on our Weddings and Celebrations page.

Our events team provides comprehensive planning support to ensure your event runs seamlessly. Services include venue layout and setup, menu planning, audiovisual coordination, accommodation arrangements for guests, and assistance with trusted suppliers and vendors. We work closely with you to tailor every detail to your event's requirements. For more information, please visit our Meetings and Events page.

Yes. Through our trusted audiovisual partner, Melbourne Audio Visual (MAV), we can arrange a range of equipment and technical support for meetings and events. Available services include projectors, presentation screens, microphones, sound systems, staging, lighting, video conferencing capabilities, and on-site technical assistance. Please speak with our events team about your requirements, and we'll help coordinate the appropriate setup for your event.

Yes. Exceptional food is at the heart of every great event at Hyatt Centric Melbourne. From vibrant breakfast spreads and working lunches to sophisticated multi-course dinners, cocktail receptions, and wedding celebrations, our chefs create menus that showcase fresh seasonal produce and bold local flavours. Guests can choose from bespoke set menus, abundant buffets, curated canapés, delegate dining packages, and premium beverage offerings, all tailored to suit the style and scale of your event. Our team will work with you to craft a dining experience that is memorable, seamless, and uniquely yours.

Melbourne Airport (Tullamarine) is the nearest airport to the hotel, located approximately 22 km away. Travel time is typically 20 to 30 minutes by car, depending on traffic. We recommend travelling via Uber or taxi, or taking the SkyBus to Southern Cross Station, which takes around 25 minutes, followed by a 5 to 10 minute walk to the hotel.

We currently do not offer a shuttle service to or from the airport. However, guests can conveniently travel via Ubers or the SkyBus service between Melbourne Airport and Southern Cross Station, followed by a short walk to the hotel. Alternatively, our team can arrange a private chauffeur transfer to or from the airport for an additional cost, with pricing available upon request.

The hotel is conveniently located within walking distance of Melbourne's major transport hubs. Southern Cross Station is approximately 500 metres away (around a 5 to 7 minute walk), while Flinders Street Station is approximately 1.2 km away (around a 15 minute walk).

The nearest tram stop is Spencer St/Collins St (#1), located approximately 200 metres from the hotel (around a 2 to 3 minute walk). Tram routes 11, 12, 48 and 109 operate from this stop, providing easy access throughout Melbourne's CBD and surrounding suburbs.

The hotel is within easy walking distance of several tram stops. The nearest stop is Spencer St/Collins St, serviced by routes 11, 12, 48 and 109. Additional nearby stops along Flinders Street include Market St/Flinders St (routes 48, 70 and 75) and Flinders St/Queens Bridge St (routes 3, 58, 64 and 67), all within approximately 5 to 10 minutes' walk of the hotel.

Centrally located on Downie Street in the heart of Melbourne's CBD, Hyatt Centric Melbourne is within easy walking distance or just a short tram ride away from many of the city's most popular attractions, including Southbank, Federation Square, Bourke Street Mall, and the Docklands precinct. With world-class dining, shopping, entertainment, sporting venues, and cultural landmarks all nearby, guests can easily explore the city on foot during their stay.

Yes, our front office team can assist with car rentals or limousine bookings through our trusted partners. To ensure availaibility, please reach out at least 24 hours ahead. 

Absolutely, we offer printed maps and insider tips at the front desk.

Yes. Hyatt Centric Melbourne is ideally located in Melbourne's CBD, within walking distance of some of the city's best shopping, dining and entertainment precincts. Guests can easily explore Bourke Street Mall, Emporium Melbourne, Collins Street and Melbourne's iconic laneways, home to a mix of luxury retailers, local boutiques and specialty stores.

The hotel is also surrounded by renowned restaurants, bars and cafés, including the vibrant dining precincts of Hardware Lane, Flinders Lane and Southbank. Popular nearby venues range from casual eateries and hidden laneway cafés to award-winning restaurants, all just a short stroll from the hotel.

Yes, our hotel offers valet parking for an additional fee. You can explore more here for Parking & Transportation. 

Yes, EV charging stations are available in our parking area, subject to availability. To ensure availability, please reach out to our team ahead of your stay with us.

Yes, we have some conntecting rooms designed for familities. However, availability is limited and cannot be guaranteed.

Yes, we have a range of kid-friendly options at our lobby café, Allie Lane as well as a kids menu at Langlands Restaurant & Bar.

We'd be honoured to make your big day extra special at Hyatt Centric Melbourne.Our hotel is the perfect setting for weddings, celebrations and special events in the heart of the city. Our elegant event spaces, including our dedicated Bellarine Events Floor and intimate Conservatory on Level 25, provide a stylish backdrop for everything from small gatherings to grand receptions.

Whether you're planning a ceremony, sit-down dinner, cocktail celebration or buffet reception, our dedicated events team will work with you to create a seamless and memorable experience. Guests can also enjoy the convenience of luxurious accommodation onsite, featuring modern comforts, plush bedding and stunning city views, making it easy to celebrate and stay all in one place.

Hyatt Centric Melbourne offers a dedicated events team to help plan and deliver seamless meetings, conferences, weddings and social celebrations. From venue selection and room layouts to tailored catering, audiovisual support and accommodation arrangements, our experienced team will assist with every detail to ensure a successful event.

With a collection of flexible event spaces, including the Bellarine Room and Conservatory, Hyatt Centric Melbourne can accommodate everything from intimate meetings and private dinners to large-scale conferences and special occasions. For more information, please visit our Meetings & Events page or contact our team directly.

Yes, we work with the dedicated team at Melbourne Audio Visual (MAV) to assist with your event requirements from projectors, microphones, and screens. Just talk to our events team to discuss your needs. 

Yes. Hyatt Centric Melbourne offers a range of flexible catering options for meetings, events, weddings and social celebrations. Choose from buffet service, set menus, day delegate packages, and beverage packages, all of which can be tailored to suit your event style, dietary requirements and budget.

Our events team works closely with hosts to create a customised food and beverage experience, whether you're planning a corporate function, private dinner, cocktail reception or special celebration.

Yes, our spacious King Balcony rooms have loads of space, fresh air, and even a private outdoor area for them to explore. Your pet will have their own comfy set-up with a bed, food and water bowls, and a plush toy to enjoy, and the best part? You get to take the toy home with you. Plus, for every pet stay, we’ll donate $10 to Amazing Greys to help rescue and rehome retired racing greyhounds. Warm fuzzies all around!

Yes, our pet package provides your furry friend with a food and water bowl, toy and bed for them to snuggle up in.

Yes. Hyatt Centric Melbourne is conveniently located near several parks, riverside walks and pet-friendly attractions. Just a 2-minute walk from the hotel, Batman Park offers the closest green space for a stroll with your dog. For off-leash play, City Road Southern Undercroft in Southbank and Buluk Park in Docklands are both within walking distance and feature dedicated dog-friendly facilities.

Guests travelling with pets can also enjoy nearby dog-friendly venues such as The Boatbuilders Yard, Arbory Bar & Eatery, Riverland and The Wharf Hotel, all located within a short walk of the hotel. For something more unique, dog-friendly experiences including Go Boat on the Yarra River.

Yes. Hyatt Centric Melbourne offers accessible accommodations and facilities for guests with mobility needs. The hotel features accessible guest rooms, elevator access throughout the property, and thoughtfully designed spaces to support a comfortable stay. Guests with specific accessibility requirements are welcome to contact the hotel directly prior to arrival for assistance.

Yes. Hyatt Centric Melbourne offers a selection of accessible accommodations, including five Deluxe King Accessible Rooms, six Deluxe King Ambulant Rooms, and one Premier Accessible Suite. These rooms are designed to enhance comfort and accessibility, with features such as wider doorways, streamlined layouts, lowered furnishings, and accessible storage options.

Yes. Our Deluxe King Accessible Rooms feature accessible bathrooms with roll-in showers, wider doorways, streamlined flooring for easy navigation, lowered desks and storage options, emergency pull cords, and support rails for added safety. We also offer Deluxe King Ambulant Rooms, which include accessible bathrooms with support rails, spacious layouts, and lowered in-room amenities for convenience. As accessible room types are limited, we recommend requesting them when making your reservation.

Hearing Loops are available on our Bellarine Events Floor. Guests requiring visual or hearing assistance are encouraged to contact the hotel prior to arrival. Our team will be happy to discuss your requirements and advise on available accessibility options to help ensure a comfortable stay.

Accessible parking spaces located in the first bay of the hotel car park, with the option of valet service. Please contact our team before your visit for availability.

Yes. Certified service animals are welcome at Hyatt Centric Melbourne without an additional fee.

Yes. Hyatt Centric Melbourne's wellness facilities are designed to be accessible to guests with mobility needs. The hotel offers elevator access to the fitness centre and indoor pool area, allowing guests to easily access these facilities during their stay. For guests wishing to use the 25-meter indoor heated lap pool, a pool harness can be set up in advance to assist with easy access and exit from the pool. Just ask one of our team members before or during your stay for assistance. 

To check in, please present a valid government-issued photo ID and a credit or debit card in the name of the registered guest.

Yes. Guests must be at least 18 years of age to check in. Guests under 18 must be accompanied by a parent, legal guardian, or responsible adult.

Yes. Complimentary luggage storage is available both before check-in and after check-out, allowing you to explore Melbourne without carrying your bags.

Our front desk operates 24 hours a day, 7 days a week, so you can check in at any time. If you expect to arrive after midnight, we recommend advising the hotel in advance so we can note your expected arrival time.

Yes. Early check-in may be requested prior to arrival or at check-in and is subject to room availability on the day. While we will do our best to accommodate your request, early check-in cannot be guaranteed.

Yes. Late check-out may be available upon request, subject to availability and additional charges. Please speak with our team during your stay to discuss options.

Yes. Express check-out is available through the World of Hyatt app, providing a convenient and seamless departure experience.

Hyatt Centric Melbourne is a 100% smoke-free hotel. Smoking and vaping are not permitted in guest rooms, balconies, public areas, or event spaces. Additional cleaning fees may apply if this policy is violated.

Lost items are recorded and stored securely by our team. If you believe you have left something behind, please contact the hotel with a description of the item and the date of your stay, and we will assist in locating it.

There is no formal dress code for the hotel's public areas. For dining at Langlands Restaurant & Bar, smart casual attire is recommended, particularly during evening service.