Policies

Sustainability Policies

A healthy environment is important for all people to be their best. Hyatt is committed to advancing environmental action so that destinations around the world are vibrant for our guests, colleagues, and communities.

Thank you for your understanding and cooperation in helping us protect the environment. Learn more about how our hotel is advancing care for people, the planet, and responsible business here.

Disposable Guest Amenities

As part of our ongoing commitment to reducing waste, our hotel provides a limited selection of disposable guest amenities. We kindly suggest packing necessary daily essentials in advance. Should you have any special requests or require additional amenities, please feel free to contact us after check-in.

Bottle Water

To reduce the use of single-use plastics, our hotel no longer provides bottled water. Instead, you may easily fill your drinking vessel with drinking water available throughout the hotel.

Plastic-free Measures

Starting from 22 April 2024, in compliance with the Hong Kong Government’s Product Eco-responsibility (Amendment) Bill 2023, Hyatt Centric Victoria Harbour Hong Kong will no longer provide complimentary disposable plastic toiletries and plastic-bottled water. Please click here for more information about the Bill.

Our guest rooms will continue to provide complimentary toothbrushes, toothpaste, cotton pads, cotton buds, and slippers, all made from non-plastic materials. Guest rooms will also be equipped with filtered drinking water dispensers. The following products will no longer be provided for free and can be purchased from our hotel if needed:

• Shower Cap (HK$15 for three pieces)
• Shaving Kit (HK$15)
• Earplugs (HK$15)
• Hairbrush (HK$30)

We thank you for your understanding and support for a plastic-free future. For any further inquiries, please view our FAQs or contact: hongkong.hyattcentric@hyatt.com

Room for Change: Skip Housekeeping, Grow a Forest

To encourage guests to help reduce energy and water usage, we donate one tree to a regional reforestation project every time a guest agrees to forgo housekeeping service. Tree planting is implemented and verified by eco-tech company Green Steps Group.

Guests who opt into the campaign will also receive a HK$40 in-stay F&B credit as a token of appreciation for their effort in supporting this important cause.

For any further inquiries, please contact: hongkong.hyattcentric@hyatt.com

Terms & Conditions:

1. A maximum of HK$40 in-stay F&B credit will be given to each room for each day that housekeeping service is not required (both arrival and departure days do not count as a service day), regardless of the number of occupants in the room.
2. Housekeeping services include but are not limited to room make-up / freshen-up service, turn-down service, and towel / linen replenishment.
3. The in-stay F&B credit can only be used for food and beverage consumption in the hotel (The Farmhouse Deli, Cruise Restaurant & Bar and Centric Delivery Dining Service).
4. In-stay F&B credit cannot be transferred, or redeemed as cash or in other forms.
5. Any unused credit will be forfeited after check-out.
6. Consecutive bookings will be regarded as one stay.
7. Guests who wish to participate must opt into the campaign at check-in. Guests who check in online must go to the hotel reception on 2/F to opt in before 23:59hrs on their arrival day.
8. The campaign does not apply to guests whose length of stay equals or exceeds 7 consecutive nights.
9. In case of any dispute, Hyatt Centric Victoria Harbour Hong Kong will have the right to final decision and interpretation.