World of Hyatt

Policies

In-Room

  • Sanitisation of high-touch areas using a high-grade disinfectant.
  • Increased frequency of cleaning air filters.
  • Alcohol wipes provided in your amenities.
  • Complimentary hand sanitisers by calling the front desk.

Dining Outlets

  • Implementation of a comprehensive food safety management system.
  • Sanitisation of tables, chairs, condiment holders, and menus before seating guests.
  • Placement of cutlery inside napkins.
  • Use of mask and gloves by all associates when preparing meals and plating dishes.
  • Alcohol wipes for guests’ use.

Check-in

  • Disinfection of key cards.
  • Sanitisation of counter and table surfaces.
  • Sanitisation of pens after every guest use.
  • Mandatory masks for our front desk associates.
  • Hand sanitising gels for guests’ use. These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.

All restaurants are operating with a maximum of eight guests per table. Each table needs to be separated by effective partition. Only guests who are vaccinated against COVID-19 are permitted to enter the hotel's restaurants and bar. The guests' vaccine records, either electronic or print, will be scanned upon entry. Kindly be reminded that guests who are not vaccinated will be denied entry, unless they fall within the exemption, and are able to share relevant supporting evidence. Guests are also required to use the “LeaveHomeSafe” mobile application. Guests entering the hotel premises, facilities, and restaurants are required to wear masks. All restaurant associates must have completed vaccination course and are required to wear masks at all times. We would also like to remind you of the importance of handwashing as a protective health and safety measure. 

*Starting from 1 June 2022, all prices are subject to a 10% service charge and a 1% surcharge to restore with Zero Foodprint Asia, funding food-related climate solutions.

© 2022 Hyatt Corporation

Hyatt Centric Victoria Harbour Hong Kong