Hotel Policies

Grand Hyatt Singapore will never request sensitive information or payments via email, text messages, or unverified channels. Exercise caution against suspicious links and report any fraudulent transactions to your bank immediately.

Environmental Policy

We acknowledge that our presence has an impact on Earth’s fragile ecosystem, therefore we strive to minimise our impact and commit to protect the environment and the local communities.​

​Read about our Sustainability Policy ​HERE.

​​Explore our Sustainability Initiatives.

E-Vaporiser Policy

The purchase, possession or use of e-vaporisers, including e-vaporizer products, is illegal in Singapore, and offenders will face penalties including composition fines or prosecution. Additionally, visitors caught purchasing, possessing , or using e-vaporisers laced with drugs such as etomidate (“K-pods”) may be refused entry or banned from re-entry to Singapore. Visitors are strongly advised against bringing these items into the country. For more information, please refer to https://www.gov.sg/stopvaping.

Check-In and Checkout Policy

Regular check-in is 3 p.m., and the checkout time is noon. Guests must be 21 or older with photo identification to check in and out at Grand Hyatt Singapore.

Bookings

Guests are encouraged to book directly through our website or hyatt.com to enjoy exclusive offers, rewards and savings of up to 10% with member rates. Otherwise, only bookings from Grand Hyatt Singapore's authorised partners and travel advisors will be recognised. Sign up as a World of Hyatt member today and start earning points to use towards free nights, dining and more. ​

​Grand Hyatt Singapore will never request sensitive information or payments via email, text messages, or unverified channels. Exercise caution against suspicious links and report any fraudulent transactions to your bank immediately.

Pet Policy

Grand Hyatt Singapore does not allow pets except service animals. For questions about our pet policy, please get in touch with our team by phone at +65 6738 1234 or by email at singapore.grand@hyatt.com for more information.