FAQs

Our team members are proficient in English, Malay, Chinese, Tamil, Hindi, and Korean to ensure a comfortable stay for our international guests.

All guest rooms are equipped with universal power outlets and USB charging ports, negating the need for a separate adapter for most standard devices. Guests are strongly recommended to bring a suitable power adapter or converter should their devices require a unique or specialised plug.

Yes, the hotel is pleased to accept packages prior to a guest's arrival. To ensure smooth processing, guests expecting deliveries must ensure the package is clearly labeled with their reservation name. Additionally, guests are required to notify the hotel of the impending delivery via email to singapore.grand@hyatt.com, providing their reservation name, booking confirmation number, and specific details of the package.

Grand Hyatt Singapore has thoughtfully integrated Muslim-friendly features. The hotel features gender-segregated (musollah or surau) prayer rooms for guests – each spanning 82 sq ft – with dedicated ablution areas, shoe racks, prayer mats, cushions, and chairs for comfort and privacy.

Rooms: Every guestroom features Kiblat indicators and bidet systems, reflecting the hotel’s dedication to intuitive design and cultural sensitivity in every detail. View all guestrooms here.

Spa: At Damai Spa, guests enjoy private changing areas and serene wellness facilities, including the Halo Steam Room, Dual Therapy Sauna, and Air Lounge Hydro Pool – spaces designed for relaxation in privacy and respect for modesty. See spa information here.

Dining: A defining feature of the hotel is StraitsKitchen – one of the first halal-certified buffet restaurants within an international five-star hotel in Singapore. StraitsKitchen showcases Singapore’s culinary diversity through MUIS-certified theatre kitchens serving authentic Malay, Peranakan, Indian, and Chinese dishes. Signature favourites such as charcoal-grilled Satay, Beef Rendang, Laksa, and Chili Crab highlight the richness of Singapore’s multicultural food heritage. Open daily for breakfast, lunch, and dinner, StraitsKitchen serves as the hotel’s core dining venue, ensuring halal options are available to guests around the clock. This dedication extends to halal-certified in-room dining and a dedicated halal events kitchen, empowering wedding couples, social groups, and MICE organisers to host bespoke celebrations that meet Muslim dietary requirements. View all restaurants here.

While the property is not pet-friendly, certified service animals are welcome at no additional charge.

Wake-up calls can be arranged through the Guest Service Centre by dialing extension “0” from the in-room telephone. 

Yes, the hotel has a dedicated 24-hour Concierge team available to provide personalised recommendations for dining, local attractions, and transportation, to help craft the ideal Singapore experience based on individual guest preferences.

Yes, laundry and dry-cleaning services are available daily. Please contact the Front Desk for arrangements, pricing, and turnaround times.

Babysitting and childcare services are available through reputable external vendors. The Concierge team is pleased to provide trusted recommendations for these service providers. Guests are advised that all subsequent arrangements, including scheduling, confirmation, and payment, are to be conducted directly between the guest and the external service provider.

Yes, the hotel's restaurants and in-room dining menus feature a diverse selection of both vegan and gluten-free dishes. Guests can identify these items via the dedicated allergen icons on the menu or ask the restaurant teams for their favorite recommendations and highlights.

Yes, the hotel's dining restaurants feature a globally influenced menu with selections designed to accommodate various cultural and dietary preferences. The restaurant teams are always pleased to recommend suitable dishes from our menus that best cater to a guest's specific requirements.

Yes, the hotel welcomes outside food delivery orders. For the security and privacy of all hotel guests, delivery drivers are not permitted on guest floors. All orders must be collected promptly by the guest at the Front Desk. The delivery driver will notify the guest directly when the order is ready for pick-up at the hotel lobby.

Room service is available daily for all hotel guests. For access to the most current menu selections and operating hours, guests may contact the Guest Service Centre by dialing extension "0" from their in-room telephone.

Yes, the hotel provides complimentary cribs upon request. Please note that extra rollaway beds are not utilised at the hotel. To make the necessary arrangements for a crib, guests may notify the Reservations Team at GHSingapore.Reservations@hyatt.com prior to arrival or the Front Desk upon check-in. 

Rollaway beds are not utilised at the hotel. However, every room is fitted with either a comfortable day bed or sofa bed, designed to readily accommodate a third person. To arrange the setup of this sleeping option, guests may contact the Reservations Team at GHSingapore.Reservations@hyatt.com prior to arrival, or notify the Front Desk upon check-in.  

Yes, all guest rooms within the hotel are non-smoking rooms. 

Room views vary by type and availability. While the hotel is unable to guarantee a specific view, guests are strongly encouraged to communicate their preference prior to arrival. The hotel team will do their best to accommodate guests’ requests.

Bathtubs are available in all Deluxe Rooms and Suites.

Room locations are assigned based on availability at the time of check-in. Should a guest prefer a quieter room, please check with the Front Desk upon arrival. The hotel team will do their best to fulfill your location preference.

Yes, hotel guests are welcome to enjoy the outdoor semi-Olympic-sized pool and hydro-massage wellness pool, both located on Level 1 in the Terrace Wing. For the latest details on all recreational facilities, please visit this page.

Yes, the hotel's state-of-the-art 24-hour fitness center is open daily for all hotel guests and is equipped with a comprehensive range of the latest LifeFitness equipment. The fitness center also features a dedicated HYROX Training Zone fitted with race-day HYROX equipment, distinguishing it as the first HYROX-accredited hotel training facility in Southeast Asia.

The business centre is available for guests on Level 1 within the Grand Wing at The Shop, offering essential services, including printing, scanning, and courier services. Additionally, complimentary high-speed Wi-Fi and wired broadband internet access are provided throughout the entire hotel premises.

Yes, spa treatments are available on-site at Damai Spa. The spa features five treatment rooms, including a dedicated couple’s suite. To book an experience, please contact Damai directly by phone at +65 6416 7132 or by email at damai.sg@hyatt.com.

Yes, the hotel offers over 16 individual and dynamic venues designed to accommodate a wide range of gatherings, from intimate boardroom meetings and receptions to large-scale conferences and social events, with capacities up to 2,000 guests. The venues are fully equipped with state-of-the-art lighting, and select spaces feature unique enhancements such as loft kitchens and an extended digital canvas to elevate any event. For more information, please visit this page.

The hotel is conveniently located approximately 21.2 km from Singapore Changi Airport (SIN). The drive typically takes about 20 minutes, though actual travel time may vary based on real-time traffic conditions.

Airport shuttle services are not offered at the hotel. However, private limousine services are available for booking (rates apply). Please reach out to the Reservations Team at GHSingapore.Reservations@hyatt.com with your reservation details and pick-up location to arrange this service. Advance booking is highly recommended. Local taxis, ride-hailing services, and public transport are also readily available nearby.

The nearest MRT train station is Orchard Station (NS22/TE14), which is on the North-South Line (NSL) and the Thomson-East Coast Line (TEL), a short 5-minute walk to the station exits from the hotel. The nearest bus stop is a short walk away at Far East Plaza, with routes connecting to key city points like Clarke Quay, Chinatown, and more.

The hotel is conveniently located with access to various public transportation services. The Orchard MRT Station (NS22/TE14), which provides access to both the North-South Line and the Thomson-East Coast Line, is situated just a 5-minute walk from the hotel. Additionally, local public buses and taxis are readily accessible from the hotel entrance, offering efficient travel across Singapore.

Downtown is easily accessible via the MRT train (North-South Line and Thompson-East Coast Line), public bus, or readily available taxi/ride-hailing apps. The Concierge team is happy to recommend the fastest route based on current traffic conditions for a more convenient journey. Google Maps is also an excellent resource for navigating Singapore's transport system.

Car rentals are not provided directly at the hotel, but the Concierge team will be happy to connect you with trusted local providers. Alternatively, limousine services can be arranged through the hotel’s partners. Please reach out to the Reservations Team at GHSingapore.Reservations@hyatt.com with your booking details to secure this service. Advance booking is recommended.

The hotel offers printed and digital hotel vicinity maps, along with recommended nearby local attractions and popular walking/running guides. The Concierge team can also provide personalised directions and recommendations based on guests’ interests.

Grand Hyatt Singapore is strategically located in the heart of Orchard Road, Singapore's world-renowned shopping belt, offering immediate access to international fashion brands and world-class cuisine. Many of the city’s popular attractions, such as Gardens by the Bay and the National Gallery Singapore, are within a short driving distance.

Yes, Grand Hyatt Singapore is surrounded by world-class retail and dining. The hotel is within walking distance of ION Orchard and Paragon Shopping Centre, both upscale malls known for luxury brands and gourmet cuisine. For local fashion and lifestyle, Design Orchard and Orchard Central are just a short walk away.

Yes, the hotel offers convenient on-site parking. For the latest rates and detailed information, please visit the dedicated Parking & Transportation page.

Yes, valet parking is available for guests at an additional fee of SGD 20 nett per entry, valid for 24 hours.

Yes, electronic vehicle charging stations are available in our hotel carpark on Basement 4 (B4), subject to availability upon arrival.

Connecting rooms are available upon request and are subject to availability. Please inform the Front Desk of your room preference upon check-in, and our team will do their best to accommodate your needs for a comfortable stay. 

Yes, most on-site dining restaurants at the hotel offer dedicated kids' menu options. For specific details on children's offerings and restaurant menus, please visit this page.

Yes, the hotel is equipped to host weddings and special events of all sizes, offering over 16 versatile event spaces, capable of seating up to 36 tables. Whether you are planning an intimate celebration or a large-scale gathering, our experienced planning team is at your service to ensure you and your guests leave with memorable moments. For more information, please visit this page.

The hotel offers a dedicated and professional team of creative event planners to manage every stage, from conceptualisation and full event coordination to post-event follow-up, ensuring a memorable and successful event. For more information about Meetings and Events, visit this page. For more information about Weddings and Celebrations, visit this page.

Yes, the hotel offers comprehensive audiovisual equipment and technical support, including professional lighting, projectors, microphones, and screens. Please share your requirements, and the team will provide tailored suggestions.

Yes, on-site catering is available, featuring a range of package options and customisable menus perfect for all occasions. For catering details, please visit this page.

Yes, the hotel is designed for maximum accessibility, featuring wide walkways, ramps, elevators, and fully accessible public facilities. To ensure suitable room arrangements are prepared for specific needs, guests may reach out to the Reservations Team at GHSingapore.Reservations@hyatt.com prior to arrival.

Yes, the hotel offers specially designed accessible guest rooms featuring wider doorways, grab bars, and other supportive features. Guests are strongly recommended to confirm availability in advance to secure these accessible accommodations.

These assistance devices are not available on-site at the hotel. However, the Concierge team is pleased to suggest local rental services in Singapore that can supply the necessary visual or hearing assistance equipment upon request. 

Yes, we offer select rooms with roll-in showers and mobility-friendly layouts. To book one of these rooms, please let our team know at the time of booking. 

Accessible parking is available at the carpark near the Terrace Wing entrance and elevators for convenient access.

Service animals are welcome at the hotel in compliance with accessibility standards at no additional charge or fee.

To check in, guests are required to present a valid photo identification card or passport (for international guests), the credit card used for the reservation, and a digital copy of the booking confirmation.

Yes, the minimum age requirement for check-in is 21 years old. All minors must be accompanied by an adult.

Yes, the hotel offers complimentary luggage storage at the Concierge desk both before check-in and after check-out.

The hotel Front Desk operates 24 hours, ensuring that staff is available to facilitate guest check-in regardless of the hour. Should your arrival be scheduled after midnight, we recommend informing us in advance to confirm your late arrival to ensure a smooth check-in process.

Early check-in is available upon request and is subject to room availability on the day of arrival.

Late check-out is available upon request and is subject to room availability on the day of departure. Guests may inquire with the Front Desk on the morning of check-out for specific arrangements.

While dedicated express check-out boxes are not utilised at the hotel, guests may simply drop their room keys at the Front Desk and inform the team of their intent to check out via express service.

The property adheres to a strict non-smoking policy. Smoking is strictly prohibited throughout the hotel premises, with the exception of designated smoking areas.

All found items are securely recorded and stored. Should a guest realise an item has been misplaced, please contact the Front Desk with a detailed description of the item and the approximate date of loss.

Smart casual attire is appreciated in the hotel's dining establishments. Guests are kindly requested to wear appropriate clothing in all public spaces and to refrain from wearing items such as singlets, slippers, swimwear, or bathrobes outside of the designated pool and spa areas.