Reviews
Awesome
Great experience! Rooms were modern and nice. Staff were very friendly and helpful. Location was perfect. Would stay here again
Grand Hyatt Singapore Management Team, Owner at Grand Hyatt Singapore, responded to this review
Dear Departure66920146571, Thank you for your lovely review! We’re glad you enjoyed the modern rooms, friendly service and convenient location. We look forward to welcoming you back. Warm regards, Timothy Parr, Hotel Manager
Wedding Banquet & Stay at Grand Hyatt Singapore
We held our wedding banquet at Grand Hyatt and the whole process was 10/10! The managers who served us were Cindy (Wedding Sales Manager), Charles (Event Services Manager) and Raj (AV manager). Throughout the night, we were very well taken care of – food was brought back to the room in a warm cart, the king suite that was part of the package was super comfortable, and we also enjoyed our spa experience at Damai~ We're both very happy that we chose Grand Hyatt for our special day, and we look forward to the next time we staycation there :)
Grand Hyatt Singapore Management Team, Owner at Grand Hyatt Singapore, responded to this review
Dear Road37670436094, Thank you for choosing Grand Hyatt Singapore for your wedding celebration! We’re delighted that the team helped make your special day memorable, and that you enjoyed your suite and Damai experience. Congratulations to you both—we look forward to welcoming you back for a staycation soon! Warm regards, Timothy Parr, Hotel Manager
Male staff enter the room without permission to give morning call.
The male staff deliberately opened the door to do a morning call when I didn't respond to the door knock because I was in the washroom. Very traumatic experience for the morning call of a hotel of this level. This incident totally ruin my trust in the hotel.
Grand Hyatt Singapore Management Team, Owner at Grand Hyatt Singapore, responded to this review
Dear Ame A, Thank you for sharing your feedback. I can understand how this situation would have been uncomfortable and unexpected. As part of our standard procedure, when a wake-up call visit is requested and the Privacy indicator is not activated, colleagues would normally ring the bell, knock on the door, and announce their presence before entering. However, I appreciate that the experience may still have been distressing given the circumstances. Thank you for bringing this to our attention. We will review and reinforce the procedure with our team to ensure it is followed consistently. Warm regards, Oscar Lee Front Office Manager
A class of its own
Hyatt being a branded hotel display a level of service of its own tier. I feel like I get more than what I paid for which make my stay and experiences with Hyatt a very pleasant one . Would highly recommend their hotel to anyone visiting singapore
Grand Hyatt Singapore Management Team, Owner at Grand Hyatt Singapore, responded to this review
Dear Seaside23295230743, Thank you for your wonderful review and recommendation! We are delighted to know that our service and hospitality exceeded your expectations and made your stay truly enjoyable. Your kind words mean a great deal to our team, and we look forward to welcoming you back to Grand Hyatt Singapore for another memorable experience soon! Warm regards, Timothy Parr, Hotel Manager
Great Hotel, Breakdown in Customer Service (Perhaps due to Race Week)
The hotel and facilities were beautiful but our experience was dampened by a breakdown in customer service, perhaps attributable to race week but nonetheless we expected more for a club booking at a Grand Hyatt: 1. Our first room had a musty smell on entry, so we had to request a new room. There was no acknowledgement or apology from the front desk staff but they granted another room which we were grateful for 2. After the room change, our luggage was misplaced. I had to call from the room to check, then since it was taking so long come down to the lobby to ask again, and finally concierge called my room to ask for help in identifying our bags. It took 30–45 minutes to reach our room. This was an inconvenience as I was unable to go to the gym before an appointment. Again, no apology from the staff. 3. When winding down to watch our favorite shows, I found the Chromecast on the TV wasn't working. When I called concierge, they arranged for a technician had to come and fix the issue. This wasn’t a big deal but another hindrance. Again, no apology from concierge, but I appreciate the technician fixing the issue. 4. On check in, the check in attendant told us with our club booking we could choose between breakfast at the club and Strait’s kitchen. When we arrived at Strait’s kitchen we were told we had to pay another $45 dollars per person even after we told them the check in attendant told us different. We escalated this to club concierge and they didn’t immediately make it right, which upset us. They just told us it was not included and I had to express my frustration at being told the wrong thing before the concierge attendant offered the breakfast as a way to make it right. Again, no apology! 5. Lastly on check out and final bag retrieval we had to help identify the bags again. At least this time we appreciate the bald gentlemen was very apologetic and kind. This went a long way. I had to email first day issues to the hotel customer service email. The in concierge assistant manager reached out to me the next day right before checkout to apologize which I appreciated and ask what she could do to make it right. But at that point we were already about to check out so I asked for a points credit and she offered very modest one. Overall I was grateful for the apology but I felt shortchanged by the points given the magnitude of the service breakdown we experienced. The room itself was great. But for a Club-level booking at a Grand Hyatt, this was not at all the experience we expected. In fact our customer service at the Standard Singapore has been far superior.
Grand Hyatt Singapore Management Team, Owner at Grand Hyatt Singapore, responded to this review
Dear Vignesh P, Thank you for taking the time to share your detailed feedback. While we are pleased that you appreciated our hotel facilities and accommodation, we sincerely apologise for the service shortcomings you encountered during your stay. Your feedback is invaluable and will be shared with the relevant teams to address these concerns and improve our service standards. We truly appreciate your understanding and hope to have the opportunity to restore your confidence in us during a future stay. Warm regards, Oscar Lee, Front Office Manager
Excellent service and comfortable room
Location is great, easy access to anything we need, MRT is minutes away, only downside is the before reaching to MRT exit to the hotel, there were few areas have no elevator. The room is spacious and clean, bed is comfortable. However breakfast varieties are quite limited, for the price of buffet breakfast we were expecting a bit more. Overall experience was good, we will stay again on our next visit.
Grand Hyatt Singapore Management Team, Owner at Grand Hyatt Singapore, responded to this review
Dear Jessie K, Thank you for sharing your lovely review! We are delighted to know that you enjoyed our convenient location, spacious and comfortable room, and attentive service. We also appreciate your constructive feedback. Your comments will be shared with the relevant teams for review and improvement. It is wonderful to know that you had an enjoyable stay overall, and we look forward to welcoming you back on your next visit! Warm regards, Timothy Parr, Hotel Manager
relaxing Grand Hyatt
I enjoyed staying in Grand Hyatt Hotel Singapore. The hotel room was so clean, relaxing and complete with room amenities. All hotel staff from front desk, dining and room service are all kind, accommodating and friendly.
Grand Hyatt Singapore Management Team, Owner at Grand Hyatt Singapore, responded to this review
Dear Elisa Anselmo C, Thank you for your lovely review. We’re delighted you enjoyed a relaxing stay and found your room clean and well equipped. Our team will be pleased to hear your kind words. We hope to welcome you back to Grand Hyatt Singapore soon! Warm regards, Timothy Parr, Hotel Manager
Excellent experience!
Had a two-night stay for a conference. It was a comfortable and excellent 5-star experience. Everything from check-in to check-out was smooth and seamless. The room was spacious, the gym facilities were great, and there was an extensive selection of options for breakfast and lunch. Will definitely recommend it to others!
Grand Hyatt Singapore Management Team, Owner at Grand Hyatt Singapore, responded to this review
Dear Voyager38328162339, Thank you for your wonderful review! We’re delighted that you had a comfortable and seamless stay, and enjoyed the spacious room, gym facilities, and extensive dining selection. We truly appreciate your recommendation and look forward to welcoming you back again soon! Warm regards, Timothy Parr, Hotel Manager
My Stay from September 28th to October 2nd
Very bad experience with the service. The reception staff Ms. Arafiah was unfriendly, inconsiderate and abrupt. Not willing to listen and understand the needs and requirements of the Guests.
Grand Hyatt Singapore Management Team, Owner at Grand Hyatt Singapore, responded to this review
Dear Arosha W, Thank you for sharing your feedback. We sincerely regret that your experience did not meet expectations. We hope to have the opportunity to provide you with a better experience in the future. Warm regards, Oscar Lee, Front Office Manager
Luxurious and incredible experience
I stay for 5 days and 4 nights and everything is incredible. The room is perfect, clean, all the facility is working well. I just hope on the toilet on every levels (especially in the room meetings area/levels) have bidet.
Grand Hyatt Singapore Management Team, Owner at Grand Hyatt Singapore, responded to this review
Dear Fearless42081942805, Thank you for your wonderful review! We’re delighted that you had an incredible stay and enjoyed the comfort, cleanliness, and facilities. We also appreciate your suggestion and will share it with our team for consideration. We look forward to welcoming you back again soon! Warm regards, Timothy Parr, Hotel Manager
Great hotel especially for those with mobility difficulties
Quality of the build in the rooms is excellent post-renovation. Staff are as supportive and helpful as ever. Accessible/universal rooms are excellent.
Grand Hyatt Singapore Management Team, Owner at Grand Hyatt Singapore, responded to this review
Dear Julian W, Thank you for your wonderful review! We’re delighted that you enjoyed our newly renovated rooms and especially appreciated the accessibility features and supportive service from our team. We truly appreciate your kind words and look forward to welcoming you back again soon! Warm regards, Timothy Parr, Hotel Manager
Beautiful hotel in the heart of Singapore
Grand Hyatt Singapore is a beautiful, modern hotel in an excellent central location, making it convenient for shopping, dining, and exploring the city. The rooms are comfortable, well-appointed, and the property is maintained to a very high standard. That said, the hotel felt extremely busy throughout our stay. It seemed to cater primarily to business travelers, which gave it a more corporate atmosphere, then in the late hours it was quite obvious that a lot of the business men were entertaining certain local “hostesses „ While the service was professional and efficient, we felt it lacked the warmth and personal touch that transforms a good stay into a truly memorable one. For our next visit to Singapore, we will likely look at staying in the Marina Bay area, where many of the city’s iconic attractions, entertainment, and vibrant nightlife are located. Sentosa Island is also very appealing, with its beaches, resorts, and wide variety of activities, making it another destination we would love to experience. Overall, Grand Hyatt Singapore is an excellent hotel with a prime location, especially for business travelers. While it may not have been the perfect fit for our style of vacation, we still enjoyed our stay and would certainly consider returning if the prices remains competitive.
Grand Hyatt Singapore Management Team, Owner at Grand Hyatt Singapore, responded to this review
Dear Odyssey00592285592, Thank you for sharing your thoughtful feedback. We’re pleased that you enjoyed our central location, comfortable rooms, and modern facilities. We also appreciate your comments. Your feedback will be shared with our team, and we hope to have the opportunity to welcome you back for an improved experience in the future. Warm regards, Timothy Parr, Hotel Manager
Dispute of Incorrect Minibar Charges
Upon checkout, I was billed for two Asahi beers—even though I don't drink. Since the person picking me up was already waiting outside the hotel, I didn't bother arguing that I hadn't consumed the beverages from the fridge; instead, I pay and I simply asked the staff to review the CCTV footage and check who had cleaned my room.
Grand Hyatt Singapore Management Team, Owner at Grand Hyatt Singapore, responded to this review
Dear Liezle L, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the minibar charge and for the impact this had on your departure experience. We have reviewed your feedback and are following up directly regarding this matter. We appreciate you taking the time to share your experience and regret that we did not meet your expectations on this occasion. Warm regards, Oscar Lee Front Office Manager
Great Hotel excellent food
Grand Hyatt Singapore - best experience, food is a must try Dinner and Breakfast at Strait Kitchen - a best time to not skip breakfast or dinner.
Grand Hyatt Singapore Management Team, Owner at Grand Hyatt Singapore, responded to this review
Dear Happiness09677296166, Thank you for your wonderful review! We’re delighted that you had such a great experience at Grand Hyatt Singapore and especially enjoyed breakfast and dinner at StraitsKitchen. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay and dining experience! Warm regards, Timothy Parr, Hotel Manager
Luxurious hotel with impeccable staff.
Luxurious hotel with impeccable staff. The hotel staff is courteous and very helpful. The rooms are modern, luxurious and clean. The bathroom is stunning with the latest bathroom fittings plus the Toto automatic toilet. There is pin drop silence and everything in the room works seamlessly. I had the most memorable stay. Will definitely stay at Grand Hyatt Singapore.
Grand Hyatt Singapore Management Team, Owner at Grand Hyatt Singapore, responded to this review
Dear DanishK273, Thank you for your wonderful review! We’re delighted that you had such a memorable stay and enjoyed our rooms, thoughtful amenities, and service from our team. We truly appreciate your kind words and look forward to welcoming you back to Grand Hyatt Singapore again soon! Warm regards, Timothy Parr, Hotel Manager
Great stay for couples
Location was good! Right in the bustling area of Orchard Road Atmosphere was great with lots of tourists and funny people. Room 1180 was amazing! Good value for money with breakfast. Room was clean as we expected. Bidet was effective. Quiet room but can hear children screaming outside. Service was good. Bella attended to us swiftly and we were shown to our rooms in a short time. Never got to use the amenities so no comments on this aspect.
Grand Hyatt Singapore Management Team, Owner at Grand Hyatt Singapore, responded to this review
Dear Toby C, Thank you for your lovely review! We’re delighted that you enjoyed our convenient Orchard Road location, comfortable and clean room, and breakfast value. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay! Warm regards, Timothy Parr, Hotel Manager
nice hotel, but loud if located near the brix club.
Good location and the staff is very helpful. I had an issue with my room being above the brix nightclub so I was kept awake until 2am each night do to excess bass from the club. They ended up changing my room to a higher floor.
Grand Hyatt Singapore Management Team, Owner at Grand Hyatt Singapore, responded to this review
Dear 799stuartb, Thank you for sharing your feedback. We’re pleased that you enjoyed our convenient location and helpful service. We sincerely regret the noise disturbance and are glad our team was able to assist with a room change. We hope to welcome you back for a more restful stay in the future. Warm regards, Timothy Parr, Hotel Manager
food poison
A lot of good food, but not properly cooked, so i got food poisoned. Sausages at breakfast was about 50 degree celsius and maybe the reason for my stomach pain for the couple of days after.
Grand Hyatt Singapore Management Team, Owner at Grand Hyatt Singapore, responded to this review
Dear T1905KFjanv, We are truly sorry to hear about your experience and take your concerns very seriously. Food hygiene and guest safety are of utmost importance to us, and Grand Hyatt Singapore is an ISO 22000-certified hotel with established food safety standards and procedures in place. We would appreciate the opportunity to better understand the circumstances and gather additional information so that our team can investigate this thoroughly. Please contact us at giree.nair@hyatt.com , and we will follow up with you personally. Warm regards, Giree Nair Assistant Director of Food and Beverage
One of the best hotel experiences I have had
Beautiful and spacious rooms, we were welcomed with a delicious box of chocolates and fruits. I love the post-refurbishment decor 😊
Grand Hyatt Singapore Management Team, Owner at Grand Hyatt Singapore, responded to this review
Dear Sue N, Thank you for your wonderful review! We’re delighted that you had such a memorable stay and enjoyed our spacious rooms, refreshed décor, and welcome amenities. We truly appreciate your kind words and look forward to welcoming you back again soon! Warm regards, Timothy Parr, Hotel Manager
Great location and comfortable stay
Great location, comfortable and well maintained rooms, a well equipped gym. Overall, a pleasant and convenient stay.
Grand Hyatt Singapore Management Team, Owner at Grand Hyatt Singapore, responded to this review
Dear Prusaya W, Thank you for your lovely review! We’re delighted that you enjoyed our convenient location, comfortable rooms, and well-equipped gym. We’re pleased you had an enjoyable stay and look forward to welcoming you back again soon! Warm regards, Timothy Parr, Hotel Manager
Showing 20 reviews since September 20, 2026.