Reviews
A good stay
Very good. This is an older hotel, but very clean and well cared for. The bell and front desk staff were amazing. Only one restaurant in the hotel, but plenty of options nearby. Pleanty of shopping in the area.
Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco, responded to this review
Dear S M, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and found our hotel to be clean, well maintained, and conveniently located near shopping, dining, and local attractions. We especially appreciate your kind recognition of our bell and front desk teams. We will be sure to share your compliments with them, as they take great pride in providing warm and attentive service to our guests. We're also pleased that you found plenty of dining options in the surrounding area and that our location added to the convenience of your visit. Thank you again for your kind comments. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay. Kind regards, Tonya
Worst than a motel experience
Terrible all around. Service is not good. Staff is rude and snappy. I would not recommend this to anyone I know. Room is uncomfortable and beds are small.
Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco, responded to this review
Greetings Nora E, Thank you for taking the time to share your feedback regarding your recent stay at Grand Hyatt San Francisco. We are truly sorry to learn that your experience did not meet your expectations and that several aspects of your stay left you disappointed. We sincerely apologize for the service concerns you encountered and are especially troubled to hear your comments regarding interactions with our staff. Providing courteous, professional, and welcoming hospitality is a fundamental part of the guest experience, and we regret that this was not reflected during your visit. We are also sorry to learn that you found your accommodations uncomfortable and that the room and bedding did not provide the level of comfort you expected. Your feedback is important to us, and we appreciate you bringing these concerns to our attention. If you don’t mind, we would welcome the opportunity to discuss your stay further and better understand your experience. Please contact us at propertyreviews@hyatt.com at your convenience. Thank you again for your candid feedback. We hope to have the opportunity to address your concerns and restore your confidence in Grand Hyatt San Francisco. Best,
No grand in Grand Hyatt
Falls short of a Grand Hyatt experience IMO. Poor dining options, no room service, only essential in-room amenities, no extras. Rooms are traditional, clean and comfortable but no 'grand' in this Grand Hyatt.
Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco, responded to this review
Greetings NorthStar40907374838, Thank you for taking the time to share your feedback regarding your stay at Grand Hyatt San Francisco. While we are pleased to hear that you found your room clean, comfortable, and well maintained, we are sorry to learn that your overall experience did not meet the expectations you associate with the Grand Hyatt brand. We understand your disappointment with the dining options, the absence of room service, and what you perceived as limited in-room amenities. We recognize that these elements can significantly impact a guest's experience, and we regret that your stay did not deliver the elevated level of service and offerings you anticipated. Your candid feedback regarding the hotel's value proposition and overall experience is appreciated and will be shared with our leadership team for review. If you do not mind, we would appreciate the opportunity to learn more about your experience and discuss your stay further. Please contact us at propertyreviews@hyatt.com at your convenience. Thank you again for your feedback. We value your patronage and hope to have the opportunity to restore your confidence in Grand Hyatt San Francisco in the future. Best,
Grand Hyatt was indeed grand...
I just returned from a visit to San Francisco with my son and we loved our stay at the Grand Hyatt San Francisco. The convenient location made it so easy to walk everywhere we wanted to go. Parking was included with our package and conveniently across the street. The front desk was friendly and helpful and our room was clean and comfortable with a terrific view of the Bay. I look forward to staying at the hotel again and would recommend it to anyone.
Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco, responded to this review
Good morning, Thank you for sharing your wonderful feedback and for choosing Grand Hyatt San Francisco for your visit with your son. We’re delighted to hear that you enjoyed our convenient location, friendly and helpful front desk team, and clean, comfortable accommodations with a terrific view of the Bay. It’s wonderful to know you look forward to returning and would recommend us to others. We look forward to welcoming you back! Warm regards, Monty
Excelent two-day work
The hotel facilities are excellent; we attended a two-day work convention there, and everything went very well. There are also various shops and restaurants in the surrounding area, allowing for some relaxing downtime and shopping.
Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco, responded to this review
Dear Salvador, Thank you for your wonderful 5-star review and for choosing us. We are delighted to hear that our facilities provided a great setting for your two-day work convention and that everything went smoothly throughout your event. It is also great to know that you enjoyed our central location and were able to take advantage of the many nearby shops and restaurants for some relaxation and exploration during your stay. We truly appreciate your kind comments and look forward to welcoming you back for another excellent experience in the future. Warm regards, Michele
Really Nice San Fran Hotel
Great hotel in a great location. Close to convenience of food and entertainment. Front desk staff was very helpful and they have Peleton bikes in the gym. Love that!
Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco, responded to this review
Dear Darrel P, Thank you for your wonderful review! We are thrilled to hear that you enjoyed our convenient location and found it easy to access nearby dining and entertainment options. It's also great to know that our front desk team provided helpful service and helped make your stay more enjoyable. We're especially happy to hear you appreciated the Peloton bikes in our fitness center. It's always rewarding to know our amenities added to your experience. Thank you for choosing to stay with us. We look forward to welcoming you back for another great visit soon! Kind regards, Tonya
Great location
Friendly staff and great amenities. I was provided with 2 free bottles of water and was told that I could get more any time. I also loved that it is in walking distance of many nice bars and restaurants.
Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco, responded to this review
Good Morning, Thank you for sharing your wonderful experience at Grand Hyatt San Francisco. We are delighted to hear that you enjoyed our prime location, friendly team members and thoughtful amenities. It is especially gratifying to know that the complimentary bottled water and our convenient access to the city's vibrant bars and restaurants helped make your stay more enjoyable. Your kind words are greatly appreciated and will be shared with our team, who take pride in creating memorable experiences for our guests. We look forward to welcoming you back to Grand Hyatt San Francisco on your next visit to the City by the Bay. Warm Regards, Joanne
Nice hotel, but beware of the SCAM
This was a nice hotel and we enjoyed our stay. It’s in a good location, the rooms are clean and updated, service is friendly, etc. But even when my experience is otherwise positive, as it was in this case, I always leave feeling utterly ripped off by the ridiculous destination fees. This hotel charges $40 per night, which is nearly $50 including taxes. Unlike other hotels that at least offer a modest food and beverage credit, there is literally no tangible value tied to this fee. The main “benefit” advertised for the destination fee is a 25% discount at the hotel bar and restaurant. Some simple math: - For a three nights stay, I paid $150 in destination fees - In order to recover this value, I would have needed to spend $600 at the hotel restaurant! Destination fees are always a scam, but in this case, they are particularly egregious. Hotel managers who toe this line for Hyatt should be ashamed.
Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco, responded to this review
corbin766, Thank you for sharing your feedback. We are pleased to hear that you enjoyed our convenient location, clean and updated accommodations, and the friendly service provided by our team. Those are all areas we work hard to deliver consistently. We also appreciate your candid comments regarding the destination fee. We understand your frustration and recognize that the value of these fees may not align with every guest's expectations. Feedback such as yours is important, as it helps us better understand how our amenities and benefits are perceived by our guests. While destination fees are established as part of the hotel's pricing structure, we regret that the inclusions associated with the fee did not provide the value you were expecting during your stay. Please know that your comments have been shared with our leadership team for review as we continually evaluate the guest experience. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back and provide an even better experience in the future. Tonia
Great staycation spot!
What a great hotel. It´s centrally located and the rooms was spacious and clean. The gym looking over the city had great views and the cocktails in the lounge were dynamite.
Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco, responded to this review
Dear Heather, Thank you for your wonderful review! We’re delighted to hear that you enjoyed our central location, spacious and clean accommodations, and the stunning city views from the fitness center. It’s also great to know that the cocktails in our lounge were a highlight of your stay. We truly appreciate your kind feedback and are thrilled that you had such a positive experience with us. We look forward to welcoming you back on your next visit to the city. Warm regards, Michele
Love Grand Hyatt San Francisco! We'll return....
Shout out to Curtis for the excellent, friendly, accommodating spirit when I called the front desk about a request in celebration of my son’s first ever Cal football game. Curtis is an asset to Grand Hyatt San Francisco and I wanted to recognize him for being him. Even brief encounters with an employee say a lot about an establishment. Additionally, kudos to the food and beverage team at One Up: Juvy, Ben, Jimmy, Manager Michael. The staff members were helpful, friendly, and were really hustling to make a great experience for all! I found at that many employees are long-timers which is almost unheard of nowadays. Thank you for such an excellent team of professionals! We’ll return and hope to see them again.
Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco, responded to this review
Hello May A, Thank you for your wonderful review and for your continued loyalty to Grand Hyatt San Francisco! We are delighted to hear that your experiences with us continue to be memorable. We especially appreciate your recognition of Curtis for his friendly, accommodating service while helping make your son's first Cal football game even more special. Team members like Curtis truly embody the spirit of hospitality, and we will be sure to share your kind words with him. We are also thrilled to hear about your positive experience at OneUP Restaurant & Lounge. Juvy, Ben, Jimmy, and Manager Michael will be delighted to know that their hard work, attentiveness, and dedication made such a lasting impression. It is especially meaningful to hear your appreciation for the many long-tenured associates who help create the welcoming atmosphere our guests have come to expect. Thank you for recognizing our team's efforts and for choosing to stay with us. We look forward to welcoming you back on your next visit to San Francisco and hope to see you again soon. Best regards, Toya O
Horrible customer service and old/dated room.
A dated hotel with no visible updates. One elevator was always broken so wait times were a problem. The front desk staff are clueless and management no better. There are much better hotels in the area, so I suggest go there.
Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco, responded to this review
Greetings from Grand Hyatt San Francisco, Thank you for taking the time to share your feedback. We are sorry to learn that your stay did not meet expectations and regret the frustrations you experienced during your visit. We understand your concerns regarding the condition of the hotel, elevator availability, and the level of service you received. Long elevator wait times and interactions that leave guests feeling unsupported can have a significant impact on the overall experience, and we are disappointed to hear that these issues affected your stay. Providing attentive service and comfortable accommodations is our goal, and we regret that we fell short of those expectations during your visit. Your comments regarding the guest room condition and service experience have been shared with our leadership team for review. Thank you for bringing these concerns to our attention. We appreciate your candid feedback and hope to have the opportunity to restore your confidence in Grand Hyatt San Francisco in the future. Safe and Happy Travels, Mike M.
Disappointing Rooms
As a Lifetime Globalist, the Jr. Suite I received on my submitted Suite Upgrade Award was not to the standards I would have expected for Grand Hyatt...MAYBE Hyatt Regency, but NOT Grand Hyatt...Shower was what I would expect at a Hyatt Place, Not Grand Hyatt...valet personnel were very good...as were the waiters in the breakfast restaurant...hotel ambience was disappointing...as a Lifetime Globalist for between 10 & 15 years, I stay at all different Hyatt Brands including Hyatt Place, Hyatt House, Hyatt Regency, Grand Hyatt and Park Hyatt locations so my comparisons are compared on an apples to apples basis
Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco, responded to this review
Dear Roy B, Thank you for taking the time to share your feedback and for your loyalty as a Lifetime Globalist. We sincerely appreciate your longstanding relationship with Hyatt and the perspective that comes from your extensive experience across our brands. We are disappointed to learn that the Junior Suite you received through your Suite Upgrade Award did not meet the expectations you have for a Grand Hyatt experience. In particular, we regret that the accommodations, shower, and overall hotel ambiance fell short when compared to the standards you have come to expect from this brand. At the same time, we are pleased to hear that you had positive interactions with our valet team and the breakfast restaurant staff. We will be sure to share your recognition with those colleagues. Given your experience across Hyatt Place, Hyatt House, Hyatt Regency, Grand Hyatt, and Park Hyatt properties, we understand the basis for your comparisons and appreciate your candid assessment. Your feedback is valuable and helps us identify opportunities to improve the guest experience. We would appreciate the opportunity to learn more about your stay. Please contact us at propertyreviews@hyatt.com with your stay details and any additional information you would like to share. Thank you for bringing your concerns to our attention, and we hope to have the opportunity to address them further. Kind regards, Tonya
Great stay, just noisy on the lower floors
It was very nice and clean, but it was difficult to sleep with the noise level on the third floor. I appreciated the easy, check-in and check-out process. The staff were excellent and very friendly. I also loved the hotel gym and the location. I would gladly stay there again; however, I would request to be on a higher floor.
Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco, responded to this review
Dear Ashley B, Thank you for taking the time to share your feedback. We are delighted to hear that you found the hotel clean and enjoyed our convenient location, fitness center, and smooth check-in and check-out experience. It is especially rewarding to know that our team made a positive impression with their friendly and attentive service. We also appreciate your comments regarding the noise level on the third floor. We understand how important a restful night's sleep is, and we are sorry that this aspect of your stay affected your comfort. Your feedback is valuable as we continuously work to improve the guest experience. Thank you again for your review. We are pleased to know you would stay with us again, and we look forward to welcoming you back for an even more relaxing visit in the future. Kind regards, Tonya
Union Square at it's finest.
My husband and I were in San Francisco to attend a very special wedding anniversary event nearby at the Fairmont. Our room and the friendly service at the Grand Hyatt, made the overnight trip very special. This is my new go to hotel in San Francisco.
Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco, responded to this review
Dear ANNE G, Thank you for sharing your experience with us. We are honored that you chose to stay at Grand Hyatt San Francisco while celebrating such a special occasion. We're delighted to hear that you enjoyed your room and the friendly service provided by our team. Knowing that we helped make your overnight visit memorable and contributed to your celebration means a great deal to us. Your comment that we have become your go-to hotel in San Francisco is the highest compliment we could receive. Thank you for your confidence in us and for taking the time to share your kind words. We look forward to welcoming you and your husband back on your next visit to San Francisco and helping create many more memorable experiences. Kind regards, Tonya
Great rooms
Atmosphere and rooms were wonderful. Breakfast was lacking and the eggs were soggy. I also believe front of the house staff including valet could be more professional.
Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco, responded to this review
Good Afternoon! Thank you for sharing your 5-star online review of your stay at Grand Hyatt San Francisco. Your feedback highlights both what made your visit enjoyable and where the experience could be strengthened and the team will truly appreciate the clarity you provided. It’s wonderful to hear that you enjoyed the great rooms and the overall atmosphere, which set a positive tone for your stay. Clean, comfortable and well maintained spaces are a core part of the guest experience and your comments reflect that beautifully. Your note about breakfast being lacking, especially with soggy eggs, is important. Morning dining should feel fresh and satisfying and your feedback will help the team refine quality and consistency. Your observation that the front of house staff, including valet, could be more professional is also valuable. Service impressions matter and your review provides helpful insight into how interactions can be elevated. We welcome you back next time your travels bring you to San Francisco. Warm Regards, Joanne
needs a refresh and service upgrade
staff not friendly, welcoming or helpful rooms are dated and need a refresh (shower curtains!) breakfast starting at 6:30a is too late; no room-service or to-go options AC didn't work in room if you are loyal to hyatt there are many better options
Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco, responded to this review
Dear Adam T, Thank you for sharing your feedback. We are sorry to hear that your stay did not meet expectations. In particular, we regret learning about your impressions of the service you received, the condition of the guest room, the concerns with the air conditioning, and the breakfast and dining options available during your visit. We would appreciate the opportunity to learn more about your experience and address your concerns directly. Please contact us at propertyreviews@hyatt.com with your stay details so our team can review your feedback and follow up with you. Thank you for bringing these matters to our attention. We value your feedback and hope to hear from you soon. Kind regards, Tonya
Amazing experience
Amazing location close to Macy’s and great service by staff. Rooms were clean and view was amazing. I would definitely recommend this hotel for your next trip.
Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco, responded to this review
Greetings Navkiran P, Thank you for sharing your feedback. We are delighted to hear that you enjoyed our exceptional location and found our team to provide great service throughout your stay at Grand Hyatt San Francisco. Being situated in the heart of Union Square, with convenient access to shopping, dining, and many of the city's most popular attractions, is one of our favorite features, and we are pleased it enhanced your visit. We are also thrilled to know that you found your accommodations clean and enjoyed the amazing views from your room. Creating a comfortable and memorable experience for our guests is our top priority, and it is rewarding to hear that we succeeded during your stay. Thank you for your kind recommendation and for choosing Grand Hyatt San Francisco. We truly appreciate your comments and look forward to welcoming you back for another exceptional stay on your next trip to the city. Best,
Overall experience
My stay was absolutely fabulous. The rooms were elegant and extremely comfortable, making the entire experience very relaxing. The staff was warm, professional, and always ready to assist with a smile. The service was truly top notch, from the seamless check in process to the exceptional hospitality throughout my stay. Every detail was thoughtfully managed, making it one of the most pleasant hotel experiences I have had. I would highly recommend the Grand Hyatt to anyone looking for a luxurious and memorable stay.
Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco, responded to this review
Good Afternoon!! Thank you for sharing your fabulous 5‑star review of Hyatt Regency San Francisco. Your reflections beautifully highlight what made your stay so memorable and the team will be thrilled to know how much their hospitality meant to you. It’s wonderful to hear that your room felt elegant, extremely comfortable and relaxing, creating the perfect environment during your visit. Your praise for the warm, professional and consistently helpful staff truly stands out, thoughtful service from check‑in through departure is exactly what the team strives to deliver and your experience reflects that commitment. Your note about every detail being thoughtfully managed speaks volumes. Knowing this was one of the most pleasant hotel stays you’ve had and that you would highly recommend the property, is deeply appreciated. The team would be delighted to welcome you back next time your travels bring you to San Francisco. Warm Regards, Joanne
Great stay
The hotel was very central location where I wanted to visit. The room was clean. I had a very good view from my room. I recommend this hotel.
Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco, responded to this review
Greetings, Thank you for choosing Grand Hyatt San Francisco and for taking the time to share your feedback. We are delighted to hear that our central location was a great fit for your visit and allowed you to conveniently explore the places you wanted to see. It is also wonderful to know that you found your room clean and enjoyed the view during your stay. We strive to provide a comfortable and memorable experience for every guest, and your kind recommendation means a great deal to our team. Thank you again for your support and for staying with us. We look forward to welcoming you back to Grand Hyatt San Francisco for another exceptional stay. Safe & Happy Travels, Mike M.
Grand Hyatt SFO's location is the highlight of my stay
The Grand Hyatt has an excellent location, which was definitely the highlight of my stay. However, the property could benefit from some updates. I noticed visible stains on the carpet in the restaurant, and the carpet in my Executive Suite also showed signs of wear. I've stayed at many Hyatt properties around the world, and this maybe one of the noisier experiences I've had. The windows soundproofing could be improved, as I was awakened several times during the night by street noise and emergency vehicle sirens. (stayed in 19th floor) Overall, the location is hard to beat, but some renovations and better noise insulation would greatly enhance the guest experience.
Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco, responded to this review
Dear Guest, Thank you for taking the time to share your feedback regarding your stay at Grand Hyatt San Francisco. I am delighted to hear that our location was a highlight of your visit. Being in the heart of Union Square with convenient access to shopping, dining, and transportation is one of the features our guests value most. At the same time, I appreciate your candid comments regarding the condition of certain areas of the hotel. I am sorry to hear that you noticed carpet wear in both the restaurant and your Executive Suite. We understand how important it is for our facilities to reflect the quality and standards our guests expect. I also regret that street noise impacted your ability to rest comfortably. While our central downtown location offers unmatched convenience, I understand how disruptive city noise and emergency vehicle sirens can be, particularly when they affect sleep. Your feedback regarding the room's sound insulation is appreciated. Thank you for sharing your perspective as a guest who has stayed at Hyatt properties around the world. We value your feedback and appreciate both your recognition of our strengths and your suggestions for improvement. Safe & Happy Travels, Mike M.
Showing 20 reviews since July 9, 2026.