FAQs
Hotel Experience & General Information
Only steps away from Union Square, we pair skyline views with walk‑everywhere convenience, near cable cars, Chinatown’s Dragon Gate, and the Financial District. Expect spacious rooms, a friendly team, and modern tech touches.
Check‑in begins at 4:00pm PT and check‑out is 12:00 Noon PT. Need flexibility? Request early check‑in or late check‑out, subject to availability. World of Hyatt members may have added options.
Yes. Our team can securely hold bags so you can explore Union Square hands‑free. Availability may vary during peak periods; fragile items should be hand‑carried. See one of our front desk agents for assistance.
Properly labeled deliveries for in‑house and arriving guests are welcomed. Include guest name + arrival date. Handling policies and any applicable fees are listed on our Hotel Policies page; oversized items may require coordination.
Yes. Please include hotel name, guest name + arrival date on labels. Oversized deliveries or group shipments require pre‑approval. Food orders may be delivered at the property.
Yes. We can arrange touches like flowers, balloons, or welcome amenities through trusted partners. Provide 48 hours’ notice when possible and tell us about allergies or themes. Contact our Concierge Team.
Union Square is right outside; Chinatown’s Dragon Gate, and the Ferry Building are an easy walk. Access to premier shopping and Michelin Star dining within blocks away, and iconic sites like the Golden Gate Theatre and Chase Center at a short ride.
Board at Powell & Market for Powell‑Hyde or Powell‑Mason. Lines move fastest outside peak times; have payment ready and hold on while boarding. See the Concierge Team for current advice and links.
Ask us for seasonal picks. Popular choices include standout coffee, bakeries, speakeasy‑style bars, and late‑night bites within a five‑minute walk. We keep an updated, curated list of best in the city. Contact our Concierge Team for more information.
Rooms & Amenities
High floors on the Bay or City view sides offer the most dramatic views; some look toward Union Square and downtown. View types are bookable and noted during reservation.
Yes. Guestrooms include a compact refrigerator, in‑room safe, and coffee/tea setup. You’ll also find USB outlets and strong Wi‑Fi for work or streaming.
Absolutely. Request feather‑free bedding, extra pillows or towels, a humidifier, or other comfort items prior to arrival or via the World of Hyatt app during your stay.
Majority of our rooms are designed to connecting to each other. However, we do not have rooms with sofa beds. A rollaway can be added to any room with a king bed. Please request at booking and we’ll prioritize based on availability; guarantees require a confirmed category.
Standard housekeeping is provided on a regular schedule, with options to tailor timing or frequency. Need service at a specific time or extra items? Tell us via the app or at the front desk. To conserve water and energy, we also offer linen reuse.
Yes. Extra towels, pillows, toiletries, a steamer, or a crib/rollaway (where fire code permits) can be delivered on request.
We offer same‑day dry cleaning and laundry; pricing varies depending on the item.
Parking, Travel & Transportation
Valet service is available at the hotel entrance. Self‑parking is conveniently located at the nearby Sutter‑Stockton Garage (444 Stockton St.) with in‑and‑out privileges for hotel guests. See Parking & Transportation for up‑to‑date details.
Yes. EV charging is available at or near the Sutter‑Stockton Garage and additional Union Square locations. Availability and connector types vary; check the garage directory or your preferred charging app before arrival. See Parking & Transportation.
Use the hotel’s front drive on Stockton St. for most pickups and drop‑offs. During busy periods or street closures, our team will direct you to the best curbside spot.
For SFO and OAK, many guests choose BART to Powell St. Station, then a short walk or taxi to the hotel. Rideshare, taxi, and private car services are readily available.
The Powell‑Hyde and Powell‑Mason cable car lines board at Powell & Market, a short walk from the hotel.
Hotel Facilities
OneUP Restaurant & Lounge serves breakfast daily, cocktails, and coffee drinks. Hours and menus change seasonally.
Buffet breakfast is served daily at an additional cost.
Room service is currently unavailable. Food deliveries from many options around our hotel are welcome.
We’re happy to offer guidance for common dietary preferences or allergies. Please share your needs in advance; our culinary team will advise on options and preparation practices.
Yes. Our StayFit gym sits on the 35th floor with inspiring city views and is typically open 24/7 for registered guests. Equipment mixes cardio, strength, and functional stations.
Ask our team for favorite Union Square‑area runs including flat routes to the Embarcadero or hill workouts toward Nob Hill. We can share distance options and safety tips based on time of day and events.
The Grand Hyatt San Francisco does not offer a pool or sauna. We’re happy to recommend trusted nearby spas and can help book services. For in‑room massage availability and partners, contact the Concierge Team.
Yes. Versatile venues support everything from board meetings to social events. Share your date range, headcount, and A/V needs, and our team will recommend the right space. Explore capacities, floor plans, and menus on the Meetings & Events section.
We work with experienced A/V partners and can support virtual or hybrid setups. Tell us your platform and recording needs so we can scope equipment and bandwidth. See Meetings & Events section for more information.
WiFi & Digital
Standard Wi‑Fi is included for guests, with premium options available for higher‑bandwidth needs. Speed and access methods can change. Streaming from your device may be supported.
Yes. Use the World of Hyatt app for mobile key, messaging the front desk, service requests, and digital folio.
Families & Groups
Complimentary cribs are available on request. Rollaways are offered for select room types where fire code permits. Quantities are limited; please request at booking.
Every room includes a compact refrigerator suitable for basic storage. If you need medical‑grade storage or freezer access, contact us before arrival and we’ll coordinate options.
Our concierge can share recommended family‑friendly attractions and reputable third‑party sitter services. Availability and terms vary by provider. For playgrounds, museums, and rainy‑day ideas within 15 minutes, contact the Concierge Team.
Pets
Yes. Well‑behaved dogs are welcome. Policy details (weight limits, designated floors, amenity inclusions) and any fees are listed on our Hotel Policies page. Service animals are always welcome. Please notify us prior to arrival so we can prepare your room.
Union Square and nearby parks offer quick relief spots; our team also knows scenic waterfront walks a short ride away. For pet‑supply stores, dog‑friendly patios, and vetted walkers, ask the Concierge.
Accessibility
We offer mobility‑accessible and hearing‑accessible rooms with features such as roll‑in showers and visual alerts. Exact features vary by room type.
Yes. Key areas including entrances, elevators, restaurants, meeting spaces, and restrooms feature accessible routes.
Tell us your needs when booking, via the World of Hyatt app, or by contacting the hotel directly. We’ll confirm available room types and equipment and note preferences for your arrival.
Booking & Policies
A nightly security deposit/hold is collected at check‑in for incidentals and released by your bank after check‑out. Amounts and timing vary by card issuer.
Some rates include a daily destination fee that bundles local benefits such as enhanced Wi‑Fi, local experiences, or retail perks. Inclusions change periodically. Inclusions are listed on our Hotel Policies page.
Policies vary by rate (flexible, prepaid, group) and by date. Review terms during booking.
The Grand Hyatt San Francisco is a non‑smoking hotel, including e‑cigarettes. A cleaning fee may apply for violations.
Message us in the World of Hyatt app, reply to your confirmation email, or call the hotel. For special setups (anniversaries, accessibility equipment, group transportation), contact the Concierge Team.