FAQs

Our multilingual team members speak English, Cantonese, and Mandarin, ensuring smooth communication and a comfortable experience for all guests throughout their stay.

Yes. We can receive packages on behalf of registered guests prior to arrival. Please ensure that the guest’s name, reservation number, and check-in date are clearly indicated on the parcel. For assistance with delivery arrangements, kindly contact our Concierge team in advance.

Yes. Complimentary Wi-Fi is available throughout the hotel.

All guestrooms and suites are equipped with international power adapters. Additional adapters are available upon request.

The hotel does not allow pets, including service animals.

Our hotel features 3 restaurants and an extensive Room Service, offering a fabulous range of cuisines, to elevate the dining experience to another level. For more information, please visit our dedicated Dining page.

Guests are welcome to enjoy our 40-metre, temperature-controlled outdoor swimming pool,  and toddler pool. Complimentary access is available to registered hotel guests, while non-hotel guests may also enjoy the facilities with the Isala Day Pass. For more information, please visit our dedicated Spa, Wellness, Activities page.

Our 24-hour fitness centre is located on the 3rd floor of the hotel and is open daily. It features free weights and the latest cardio and resistance machines, equipped with multimedia docking and personalised LCD screens. Non-in-house guests can also enjoy our fitness centre with Isala Day Pass. For more information, please visit our dedicated Spa, Wellness, Activities page.

Spa treatments are available at Isala Spa on the 3rd floor of the hotel. For treatment details and booking, please visit our dedicated Spa, Wellness, Activities page.

We offer fitness centre membership packages and day passes for non-hotel guests, including access to multiple facilities. For more information, please visit our dedicated Spa, Wellness, Activities page.

We do not offer a formal business centre. Printing services are available for your convenience. For further details, including applicable charges, please contact our Concierge team.

Our meeting and event facilities span almost 8,000 square metres and 14 individual venues, including a Grand Ballroom and a range of multifunctional event spaces, all conveniently located on the same floor. These flexible spaces are ideal for meetings, conferences, corporate events, social gatherings and private parties. The colossal, pillar-less Grand Ballroom is divisible into 4 soundproof sections, each with its own control room, alongside a master control room. The ballroom features catwalk lighting and 5 high-definition LED screens, all built in. For a distinctive event experience, Salão do Teatro features a unique open-kitchen concept that adds an interactive element to any occasion. For more information, please visit our dedicated Meetings & Events page.

Absolutely. Please contact our Guest Service team to schedule your wake-up time.

Laundry and dry-cleaning services are available. Please refer to the detailed price list in the room for more information. 

Room service is available 24 hours daily. For the menu, please visit our dedicated Dining page.

Our hotel has a dedicated Concierge team that provides recommendations, including dining options, local attractions, and transportation arrangements, and more. For assistance, please contact our Concierge team.

Most of our guestrooms and suites are non-smoking. Guests who prefer smoking accommodations may choose from our designated smoking floors.

Shampoo, conditioner, body wash, body lotion, toothbrush sets, cotton swabs, cotton pads, comb, shower cap, razor, soap and slippers will be provided on a complimentary basis. Some other amenities are also available upon request. 

Cribs or extra beds are available upon request. Baby cribs are complimentary, and rollaway beds for children under 12 are provided free of charge, subject to room type and availability. Please advise us of your requirements in advance, and we will be happy to assist.

Yes. Room views vary by room type and availability. Please let us know your room preference prior to your arrival. All requests are subject to availability and cannot be guaranteed. Check the view of each room type here. 

All guestrooms and suites are equipped with bathtubs. 

Certainly. If you would prefer a quieter room located away from elevators or high-traffic areas, please inform us when making your reservation. Room allocation is based on availability, and we will do our utmost to meet your request.

The hotel offers connecting rooms, perfect for families or groups who wish to stay close together. As availability is limited, connecting room requests are subject to availability and cannot be guaranteed. We recommend requesting connecting rooms at the time of booking to help us accommodate your preference.

Our dining venues offer a variety of child-friendly options. High chairs and children’s cutleries are also available upon request.

Yes. From our Grand Ballroom and Salão do Teatro to our outdoor green lawn, we offer a variety of distinctive venues that provide the perfect setting for memorable celebrations. From grand banquets to poolside cocktail receptions, each space offers exclusivity, customized decoration and advanced technology. For more information, please visit our dedicated Meetings & Events page and Weddings & Celebrations Page.

Our experienced Events Planning team delivers comprehensive event management services for meetings, conferences, weddings, and social celebrations. From venue setup and bespoke décor to vendor coordination and on-site execution, we personalize every aspect of your event to create a flawless and unforgettable experience. For more information, please visit our dedicated Meetings & Events page.

We provide audiovisual equipment for meetings and events, including LED screens, projectors, and microphones. Please share your event requirements with us in advance, and our Sales team will prepare a tailored quotation and assist in ensuring a seamless event experience. For more information, please visit our Meetings & Events page.

We offer catering services for a wide range of events, including luxury brand launches, corporate lunches and dinners, gala functions, and business meetings. From Chinese and Western set menus to buffet options, our experienced chefs and Events team create tailored culinary experiences to suit every occasion. For more information, please visit our dedicated Weddings & Celebrations page.

We are located approximately 3.7 km from Macau International Airport, which is about a 15-minute taxi ride to the hotel under normal traffic conditions.

Complimentary airport shuttle service is available via the City of Dreams Shuttle Bus, which provides direct connections between Macau International Airport and the hotel. Guests can conveniently access the hotel using this free shuttle service. For more information, please visit here.

The hotel is located near Cotai East Station (Exit A) of the Macau Light Rapid Transit (MLRT). Buses and taxis are easily accessible just steps from our hotel entrance.

Certainly. Limousine service is available upon request. For more information, please visit our dedicated Parking & Transportation page.

Our Concierge team will be happy to provide printed maps, detailed directions, and local recommendations to help you explore nearby attractions and discover the best of the destination.

We currently do not offer valet parking. Self-parking is available, and complimentary parking is provided for hotel guests.

Visitors may enjoy up to 3 hours of complimentary parking daily, while hotel guests enjoy complimentary parking throughout their stay. For more information, please visit our dedicated Parking & Transportation page.

Electric vehicle charging stations are available, subject to availability upon arrival.

The hotel features accessible routes and elevators connecting all key areas, ensuring a comfortable experience for guests with mobility needs. While most areas are barrier-free, some venues may require additional assistance. Please contact our Concierge team in advance to plan your visit.

Accessible guestrooms are available and thoughtfully equipped with wider doorways, lowered switches, grab bars in the bathroom, and other supportive features for enhanced comfort and safety. Please contact our Reservations team in advance so we can best accommodate your needs.

Selected accessible guestrooms include roll-in showers and mobility-friendly layouts. Please contact our Reservations team in advance so we can best accommodate your needs.

Yes. Accessible parking is available on-site.

To check in, please present a valid photo identification and the credit card used to guarantee your reservation. Furthermore, non-local residents are required to present a valid immigration entry permit upon check-in.

Guests must be at least 18 years old to check in. Minors under 18 years old must be accompanied by a parent or guardian.

Yes. Complimentary luggage storage is available at the Concierge Desk before check-in and after check-out for your convenience.

Our Front Desk operates 24 hours a day. You will be warmly welcomed regardless of your arrival time.

Check-in is at 3:00 PM, and check-out is at 11:00 AM. Early check-in and late check-out may be available subject to availability.

Our check-in time is 3:00 PM. Early check-in may be arranged upon request and is subject to availability. While we are unable to guarantee early check-in, our team will do its best to accommodate your request.

Our check-out time is 11:00 AM. Late check-out can be requested upon check-in if you wish to extend your stay. Kindly note that late check-out may not be available during peak periods. 

Express check-out is available. Please drop your room key packet into the Express Check-Out box located in the hotel lobby before your departure.

Smoking is only permitted in designated guestrooms and outdoor areas. A cleaning fee of MOP2,000 will apply if evidence of smoking is found in a non-smoking guestroom.