Hotel Policies

Pet-friendly

Your pets are welcome at Hyatt Regency Seattle. Only one dog - which must be housebroken - is allowed per room. Cats are not allowed. Dog must be attended to at all times and on leash while on property. Pets are not allowed in restaurants, meeting spaces, Fitness Center, Regency Club or any other public areas other than the lobby. 
Weight limit: 50 pounds or lighter
Fees: Up to 6 nights: $75 per stay; 7-29 nights: $150

Hotel Deliveries

All hotel deliveries need to enter the loading dock via 8th Avenue entrance.
FedEx Shipping Instructions 

Incidentals Hold

During arrival, the hotel will authorize room and tax charges and an additional $75 per night, for any incidentals placed on the guest room.
These authorizations post on your account as a pending transaction.
Unused funds are released after departure and are typically available within three to five business days.
It is strongly discouraged to use a debit card, as the authorization will place a withdrawal on the account at the time of check in.

 

 

Cleanliness & Safety Commitment

We are committed to providing safe and clean environments and upholding the highest standards of cleanliness for our guests and colleagues.

 

Guests are required to wear protective face coverings over their mouth and nose and please practice physical distancing (6ft) in all public areas.

 

Customer Service Experiences

Social distancing indicators with floor decals for queues and interactions

Plexiglas shield for interactions at the front desk

Agents utilize every other workstation

Lobby sanitation stations

Folio provided via email

Wireless credit card reader moved to guest side and is sanitized after each use

Key drop for used guest keys

Ability to checkout on the guest room TV or World of Hyatt app

Masks and gloves are required for all colleagues

 

Social Spaces

Social distancing indicators on elevator floors with floor limitation technology

Public seating areas arranged for proper social distancing

For use of the business center, guests can checkout a sanitized keyboard and mouse from the front desk to operate computers

Sanitation stations throughout social spaces

Hourly public area restroom and elevator sanitation

Social distancing indicators with floor decals

 

In Room Experience

Enhanced pre-arrival guest room sanitation

Eliminate stay over service. Hotel colleagues will only enter rooms after guest departure to clean and sanitize

Items and guest room supplies available via guest request.  When applicable, contact free delivery will be provided

Sanitation station on each guest room floor

Removal of high touch items; drinking glasses, pens, reading material

In room collateral for viewing on hotel television including digital hygiene tips

Market delivery available to guest room in eco-friendly disposable packaging

Cleaning tools sanitized, cleaned and replaced when being used from room to room

 

Activities and Services

Reopening Soon – Stay Fit Fitness Center

Equipment signage for social distancing with every other machine turned on and available for use

Sanitation stations for guest use

Any guest choosing to not use the fitness center can contact the front desk to request running maps, yoga mats, resistance bands and free weights for delivery to their guest room.

 

Andare Kitchen + Bar

Restaurant and bar floor plan arranged to create appropriate social distancing between guests

Mobile menu available via guests cell phone or tablet. Disposable menus available for non-mobile use

Tables and chairs sanitized between each guest

Silverware individually wrapped with linen

Elimination of buffets and cocktail garnishes

Remove condiments and centerpieces from tables

Plates delivered to guests with covers

Extend mobile app delivery services to allow dine at home option

Masks required for all colleagues. Gloves for colleagues handling food

 

Reopening Soon - The Market

To-go dining option to promote social distancing

Plexiglas shield at order counter

Wireless credit card reader moved to guest side and is sanitized after each use

Social distancing indicators with floor decals for queues and interactions

Mobile menu available via cell phone or tablet. Disposable menus available for non-mobile use

Tables and chairs sanitized between each guest. Red and green table sanitation indicators due to self seating nature of venue

Eco-friendly disposable to-go containers and silverware and individually packaged condiments

Masks and gloves required for all colleagues

 

Event Services

Arranged floor plans depending on group set to adhere to social distancing

Sanitation station at the entry to every event space and high touch areas

Contactless thermometers available for group attendees

Regimented cleaning routines

Floor decals or stanchions for queue areas

Masks and gloves required for all colleagues

Encouraged plated selections to support sanitation

Removal of preset salads and desserts

Beverage stations and snack breaks will be serviced by an attendant

Suggest bottle beverages for wine and beer at bars

Limited contact payment options for cash bars

Plates delivered to guest with covers

Virtual site inspections with on-site sales managers

Virtual Streaming of ballroom events to guest rooms or off-site locations

Reception style offerings will be individually packaged and served by an attendant

Event Concierge app offered to on-site contact to safely communicate to hotel colleagues