Hotel Policies
Check - in Time
Check-In from 4:00 PM – Midnight
Lake Check-In subject to availability
Express Check-In
Minimum Check-In age - 21
Check - out Time
Check-Out before 11 AM
Express check-out
Pet-friendly
Fees: Up to 6 nights: $75 per stay; 7-29 nights: $150
Hotel Deliveries
FedEx Shipping Instructions
Incidentals Hold
During arrival, the hotel will authorize room and tax charges and an additional $75 per night, for any incidentals placed on the guest room.
These authorizations post on your account as a pending transaction.
Unused funds are released after departure and are typically available within three to five business days.
It is strongly discouraged to use a debit card, as the authorization will place a withdrawal on the account at the time of check in.
Cleanliness & Safety Commitment
We are committed to providing safe and clean environments and upholding the highest standards of cleanliness for our guests and colleagues.
Guests are required to wear protective face coverings over their mouth and nose and please practice physical distancing (6ft) in all public areas.
Customer Service Experiences
Social distancing indicators with floor decals for queues and interactions
Plexiglas shield for interactions at the front desk
Agents utilize every other workstation
Lobby sanitation stations
Folio provided via email
Wireless credit card reader moved to guest side and is sanitized after each use
Key drop for used guest keys
Ability to checkout on the guest room TV or World of Hyatt app
Masks and gloves are required for all colleagues
Social Spaces
Social distancing indicators on elevator floors with floor limitation technology
Public seating areas arranged for proper social distancing
For use of the business center, guests can checkout a sanitized keyboard and mouse from the front desk to operate computers
Sanitation stations throughout social spaces
Hourly public area restroom and elevator sanitation
Social distancing indicators with floor decals
In Room Experience
Enhanced pre-arrival guest room sanitation
Eliminate stay over service. Hotel colleagues will only enter rooms after guest departure to clean and sanitize
Items and guest room supplies available via guest request. When applicable, contact free delivery will be provided
Sanitation station on each guest room floor
Removal of high touch items; drinking glasses, pens, reading material
In room collateral for viewing on hotel television including digital hygiene tips
Market delivery available to guest room in eco-friendly disposable packaging
Cleaning tools sanitized, cleaned and replaced when being used from room to room
Activities and Services
Reopening Soon – Stay Fit Fitness Center
Equipment signage for social distancing with every other machine turned on and available for use
Sanitation stations for guest use
Any guest choosing to not use the fitness center can contact the front desk to request running maps, yoga mats, resistance bands and free weights for delivery to their guest room.
Andare Kitchen + Bar
Restaurant and bar floor plan arranged to create appropriate social distancing between guests
Mobile menu available via guests cell phone or tablet. Disposable menus available for non-mobile use
Tables and chairs sanitized between each guest
Silverware individually wrapped with linen
Elimination of buffets and cocktail garnishes
Remove condiments and centerpieces from tables
Plates delivered to guests with covers
Extend mobile app delivery services to allow dine at home option
Masks required for all colleagues. Gloves for colleagues handling food
Reopening Soon - The Market
To-go dining option to promote social distancing
Plexiglas shield at order counter
Wireless credit card reader moved to guest side and is sanitized after each use
Social distancing indicators with floor decals for queues and interactions
Mobile menu available via cell phone or tablet. Disposable menus available for non-mobile use
Tables and chairs sanitized between each guest. Red and green table sanitation indicators due to self seating nature of venue
Eco-friendly disposable to-go containers and silverware and individually packaged condiments
Masks and gloves required for all colleagues
Event Services
Arranged floor plans depending on group set to adhere to social distancing
Sanitation station at the entry to every event space and high touch areas
Contactless thermometers available for group attendees
Regimented cleaning routines
Floor decals or stanchions for queue areas
Masks and gloves required for all colleagues
Encouraged plated selections to support sanitation
Removal of preset salads and desserts
Beverage stations and snack breaks will be serviced by an attendant
Suggest bottle beverages for wine and beer at bars
Limited contact payment options for cash bars
Plates delivered to guest with covers
Virtual site inspections with on-site sales managers
Virtual Streaming of ballroom events to guest rooms or off-site locations
Reception style offerings will be individually packaged and served by an attendant
Event Concierge app offered to on-site contact to safely communicate to hotel colleagues