Safety First, Wellbeing Always

Our Continued Commitment to Care & Cleanliness

Safety First, Wellbeing Always

Our Continued Commitment to Care & Cleanliness

One of our highest priorities for welcoming guests and colleagues is doing it with your safety and wellbeing in mind.

Guided by our purpose of care and experience delivering world-class hospitality for more than 60 years, Hyatt’s Global Care & Cleanliness Commitment builds on our existing rigorous safety and cleanliness protocols and includes: 

  • GBAC STARTM cleanliness and training accreditation process through the Global Biorisk Advisory Council (GBAC) at all Hyatt hotels*
  • Trained Hygiene & Wellbeing Leader or team at all Hyatt hotels*, responsible for their hotel adhering to enhanced operational protocols and training
  • Trusted medical and cross-functional industry advisors—including experts from Cleveland Clinic—to help us fine-tune safety protocols and consider various aspects of the entire hotel experience

Hyatt hotels worldwide continue to take precautionary measures in an effort to give our guests, customers and colleagues peace of mind. All Hyatt hotels are required to follow local requirements, and some locations may have travel requirements in place including national, local and health advisories and face coverings guidelines. Learn more.

Specifically, here are some enhanced cleanliness and wellbeing measures that you will see and experience at Hyatt hotels in the Americas**:

Cleaning & Sanitation

We are conducting regular cleaning and sanitization of frequently touched surfaces and high-traffic guest and colleague areas such as elevators and elevator buttons, escalator handrails, and restrooms, as well as the surfaces and equipment in our gyms and spas. Cleaning and sanitization includes the use of hospital-grade disinfectants and enhanced cleaning protocols for guest rooms, including removing many high-touch items. To minimize contact, some locations may have adjusted housekeeping services.

Hand Hygiene

Good hand hygiene is one of the most important steps individuals can take to protect themselves. Reminders on hand-washing techniques are located throughout the hotel, with hand sanitizer stations or sanitizing wipes also prominently placed throughout.

Face Coverings

In accordance with the U.S. Centers for Disease Control and Prevention’s (CDC) updated face covering guidance based on COVID-19 community levels, face coverings are no longer required for guests and colleagues in U.S. hotels in a low or medium COVID-19 community level, regardless of vaccination status.  However guest and colleagues are encouraged to continue to wear face coverings. In high COVID-19 community level areas, face coverings are required and should continue to be worn indoors by all guests and colleagues, regardless of vaccination status. Learn more about CDC community level designations here.

Americas hotels outside of the U.S. continue to follow local requirements. Guests are encouraged to contact their hotel directly to learn more about specific safety mandates and travel restrictions that may be in place at their hotel. Guests with questions regarding their reservations or upcoming stay may contact Hyatt’s Global Care Center.

Food and Beverage  

Our teams have precautionary measures in place starting with food preparation to set-up and service, and have food safety and hygiene protocols for restaurants, room service, and group meetings and events.   To promote safety for our guests and colleagues, some locations may have adjusted room service and restaurant procedures.

International Standards

All Hyatt hotels around the world continue to follow procedures and protocols developed in consideration of guidance and information shared by various health organizations including the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), local authorities and other leading experts and organizations like the Global Biorisk Advisory Council (GBAC).

These processes and procedures have been developed for Hyatt hotels in the Americas. Safety and cleanliness procedures implemented at each hotel may be adjusted in consideration of local practices, government requirements and guidance, and the situation where the hotel is located.

* AMR Collection resorts are committed to travel with confidence and proud to support guest well-being. AMR Collection resorts all offer 360-degree quality, safety and hygiene protocols through its CleanComplete Verification™ program.

 ** Hyatt’s Americas Region includes all of North America, South America, and the Caribbean.

Terms like “we,” “our” and other similar terms are used for convenience on this page to refer to one or more of Hyatt Hotels Corporation, Hyatt Corporation, Hyatt International Corporation, Select Hotels Group, LLC, one or more of their direct or indirect subsidiaries or affiliates, and/or a hotel operating under a Hyatt brand. However, those terms generally do not include Apple Leisure Group, its affiliates and hotels operating under brands affiliated with Apple Leisure Group. Apple Leisure Group’s AMR Collection resorts are committed to travel with confidence and proud to support guest well-being. AMR Collection resorts all offer 360-degree quality, safety and hygiene protocols through its CleanComplete Verification™ program.