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Hyatt Regency Thessaloniki team collaborate with operators on our sustainability journey. We are committed to continuing to advance meaningful actions to address climate change, water risks, and waste.
Environmental Goals
-Climate Change and water conservation
-Waste and circularity
-Responsible sourcing
-Thriving destinations
What You Have To Do:
According to official instructions from the World Health Organization, EODY, the Ministry of Tourism and the Greek government, the main measures to avoid the transmission of COVID-19 are as follows:
- According to the latest official instructions from the Greek government, it is mandatory to wear a mask in all indoor.
- Keep a distance of at least 2 m from other customers and staff members.
- Wash your hands often for at least 20 seconds at a time.
- Use hand sanitizer when it is not possible to wash your hands.
- Avoid touching your face with your hands.
- If possible, make electronic transactions.
- If you need to sneeze or cough, do so into the inside of your arm or a tissue that covers the surface of your mouth and nose.
- If you use the hotel's shuttle bus, it is mandatory to wear a mask throughout the trip.
- If you feel unwell with symptoms such as fever, sore throat, joint or muscle pain, difficulty breathing, coughing or diarrhea, please stay in your room, and contact us so we can get a doctor. Please let us know if you would like to be informed in detail about the measures that the hotel will take in this situation.
- If you notice people with respiratory problems, please do not hesitate to contact the reception at any time.
- If you wish to be tested by PCR / Rapid test or self-test, please contact reception.
For the purpose of the protection of public health, the hotel is obligated to maintain a record of all individuals staying at the hotel by name, nationality, arrival and departure date and contact details, as well as a record of COVID-19 incidents, and to immediately report through the designated telephone numbers any probable COVID-19 case to the Ministry of Health / EODY (National Organization for Public Health) in accordance with Decision 6632 / 16.4.2021 Appendix I Section E and Appendix III of the Ministry of Tourism entitled “Special protocols of hygienic rules for the operation of tourism enterprises in the context of adoptable measures against corona virus COVID-19” and the collaborative health care provider of secondary health care
Hotel Protective Measures
The hotel has obtained the GBAC STAR FACILITY 2021 accreditation and Health First certification as required by government directive. At the same time, Hyatt International has created the Global Commitment to Care and Cleanliness that focuses on the safety of visitors and employees.
Information on our Global Care and Cleanliness Commitment can be found here: https://www.hyatt.com/en-US/info/global-care-and-cleanliness-commitment
For public health reasons to prevent the spread of the virus, the following measures have been applied:
- All staff members conduct a self-test as per government guidelines.
- For the protection of public health and safety, upon entering the hotel, a contactless temperature measurement is performed on everyone with a certified thermal camera.
- Hand sanitizers are provided for hotel guests and staff at appropriate spots throughout the hotel.
- Public areas, as well as all contact surfaces on doors and elevators, are frequently cleaned and disinfected.
- Information, menus and magazines are available on our website and on the relevant TV menu in all guestrooms.
- Plexiglas panels have been installed in the reception area for your protection and that of the employees.
- It is mandatory for our employees to wear a face mask.
- Capacity is limited in public areas, according to the Hellenic Public Health Organization. Please check the floor markings.
- Avoid using elevators. If necessary, follow the floor markings.
- If you wish to be tested by PCR / Rapid test or self-test, please contact the reception.
Hotel Services
Outlets
According to government regulations, a vaccination certificate or sickness certificate (180) days and a proof of identity or passport, are required at the entrance to the Ambrosia restaurant for lunch and dinner. For children from 4-11 years old, the demonstration of 24-hour self-test, 12-17 years old Rapid-test 48 hours or PCR 72 hours is required. Guests who do not have the above documents will be able to use these services in the Lobby Lounge
Breakfast Hours:
- Monday to Sunday: 6:30 AM – 10:30 AM
- Monday to Sunday: 1:00 PM – 4:00 PM
Dinner Hours:
- Monday to Sunday: 6:00 PM – 12:00 PM
Kitchen orders are accepted until 00:00 PM. Please scan the QR code below, and choose your desired items. Please dial +30 2310 401295 for additional help.
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Room Service
Operating Hours:
- Monday to Sunday: 24hours a day
To order room service, please call 8294, and our room service team will be happy to assist you. Please scan the QR code to see our menu. |
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Regency Club
Regency Club remains closed for the time being. If you have booked a room with access to the Club or a suite, Regency Club services will be offered either via room service or at Lobby Lounge (Every 2 guests are entitled to 1 bottle of house wine or 2 alcohol drinks or 2 cocktails or soft drinks, water, beer and juice only during cocktail hour from 5:00 PM till 7:00 PM). You will be notified when you arrive, or you may call our team at # +30 2310401295 for help. |
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Housekeeping
We clean guestrooms every three nights (four days), or more often upon request. If you want your room to be cleaned earlier, please contact reception. While we are cleaning, you are not allowed to stay in the room as per government health protocol. Cleaning hours: 10:00 AM – 8:00 PM |
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“Club Olympus”
According to the instructions of EODY Hellenic Public Health Organization, • Guests are required to use a double mask or a single mask KN95 or FFP2 in all areas of the gym except aerobic. • For the entry of the athletes, you require pre-arrangement for the day and time of their arrival, and the recording of the personal data (name, telephone) in order to be able to be tracked in case of an event. · Guests who are fully vaccinated should present the vaccination certificate upon their arrival · Guests who have been ill in the last six months will show a certificate of Covid-19. · Guests who are not fully vaccinated or ill should be required to proceed with a Rapid test up to 48 hours before their arrival at the gym · Minors Guests a) from 5 to 11 years old should show a negative Self test result up to 24 hours before attending to the gym b) For 12 years old and over should show a negative Rapid test result before 48 hours before attending in the gym. The result of either the self-test or the rapid test will be displayed to the reception staff
Operating Hours: - Monday -Friday: 7:00 am. - 21:00 pm - Saturday -Sunday : 8:00 π.μ. - 21:00 pm
Indoor tank, sauna, steam bath and cold-water tanks will remain closed until further notice.
For further assistance, contact the Club Olympus reception at +30 2310401407.
Outdoor Swimming Pool: According to the instructions of the WHO, EODY and Hyatt, regular cleaning and disinfection of the recreational water facilities must be observed in the context of taking measures against COVID-19. The arrangement of the seats must be such that the distance between the extreme points of the seats of two people staying in a different room is at least two meters in each direction. Operation until end of October.
Operating: CLOSED from 25th of October 2021 to 30th of April 2022 For further assistance, contact the Club Olympus reception at +30 2310401407. |
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Spa
Operating Hours:
- Monday -Sunday : 10:00 π.μ. - 21:00 pm
For further assistance, contact the Club Olympus reception at +30 2310401407.
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Laundry and Dry Cleaning
Operating Hours:
- Monday – Wednesday – Friday – Saturday: 7:00 AM – 5:00 PM
- Tuesday – Thursday: 7:00 AM – 3:00 PM
- Sunday: Closed
Please use the laundry bag that is provided in the closet, and contact our reception team. Laundry handed in before 9:00 AM will be returned on the same day on the operating day. |
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Arrival and Departure Time
- On the day of arrival: Check-in from 3:00 PM - On the day of departure: Checkout by 11:00 AM |
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Check-in and Registration Card
Upon arrival, our front desk team will ask you to provide us with a name and a telephone number to contact in case of an emergency. By signing the hotel registration form, you accept the operating regulations of Hyatt Regency Thessaloniki based on the government-mandated health and safety protocols. More information about the protocols can be found at: https:// thessaloniki.regency.hyatt.com. |
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Transportation / Concierge
Our concierge team will help you arrange your transfer from and to the airport in advance due to limited sitting in the bus. During your transport, according to the new government directive, the use of a mask is mandatory.
Corporate and Social Events Our Sales team will be more than happy to answer your questions at +30 231 401434
Gift shop Operating Hours - Monday –Sunday: 10:00 AM – 7:00 MM(14:30pm -15:30 pm CLOSED)
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Regency Casino Thessaloniki
Not far from Hyatt Regency Thessaloniki is one of the largest casinos in Europe, Regency Casino Thessaloniki. Enjoy your game in a luxurious, safe and cool environment by choosing between the latest slots, electronic roulette and classic roulette, black jack tables, Punto Banco and Stud Poker! Experience the intensity of the game in the specially designed smoking areas. At Regency Casino Thessaloniki the air conditioning exclusively uses a supply of fresh air, and all surfaces are cleaned and disinfected daily, at regular intervals.
Entry to the casino is allowed to persons over 21. Registration is required upon presentation of a police ID or passport.
For further assistance, please contact reception on +30 2310491234.
Check out the Hyatt Regency Thessaloniki reception for free transfers to and from Regency Casino Thessaloniki.
Wishing you a pleasant stay.
Welcome magazine #34, 2021
Explore the latest issue of Welcome magazine, Hyatt Regency Thessaloniki
A lifestyle and luxury magazine. Browse the following pages preparing yourselves
A beautiful journey – there is so many to discover.
