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COVID-19

Dear Guests,

We would like to welcome ou to our hotel.

The safety and health of our visitors and employees is always our first priority, and that is why we have taken the appropriate measures to offer you a high level of hygiene and safety during your stay.

What you can do:

According to official instructions from the World Health Organization, EODY, the Ministry of Tourism and the Greek government, the main measures to take to avoid the transmission of COVID-19 are:

-          Keep at least a 1.5 m distance from other customers and staff members.

-         According to the latest official instructions from the Greek government,  it is mandatory to wear a mask in all indoor and outdoor areas. 

-         Wash your hands often for at least 20 seconds at a time.

-          Use antiseptic when it is not possible to wash your hands.

-          Avoid touching your face with your hands.

-          If possible, make electronic transactions.

-          If you need to sneeze or cough, do so into the inside of your arm or a tissue that covers the surface of your mouth and nose.

-          In public areas, we recommend wearing a mask.

-          If you use the hotel's shuttle bus, it is mandatory to wear a mask throughout the trip.

-          If you feel unwell with symptoms such as fever, sore throat, joint or muscle pain, difficulty breathing, coughing or diarrhea, please stay in your room and contact us so we can get a doctor. Please let us know if you would like to be informed in detail about the measures that the hotel will take in this situation.

-          If you notice people with respiratory problems, please do not hesitate to contact the reception department at any time.

Hotel protective measures

The hotel has received Health First certification, as stipulated in the government directive.

In the context of complying with the rules of hygiene and efforts to prevent the spread of the virus, the following measures are in effect:

-          Hand sanitizers are provided for hotel guests and staff at appropriate points throughout the hotel.

-          Public areas, as well as all contact surfaces on doors and elevators, are frequently cleaned and disinfected.

-          Luggage storage is not possible.

-          The minibar is currently empty due to hygiene concerns.

-          Information, menus and magazines are available on our website and on the relevant TV menu in the guestrooms. 

-          Plexiglas panels have been installed in the reception area for your protection and that of the employees.

-          Our employees wear face masks.

-          A limited capacity is applicable to public areas, according to the Hellenic Public Health Organization. Please check the floor markings.

-          External visitors to the rooms are not allowed in accordance with the instructions of the relevant authorities and the government.

-          Avoid using elevators. If necessary, follow the floor markings.

-          In the morning, an à la carte menu will be available during specific hours. Upon your arrival, you will be informed about the time zone that corresponds to your room.

-          The hotel premises (common areas, restaurant, outdoor pool) may not be accessed by the general public. The hotel will notify you when this ban is lifted.

Hotel Services

Outlets

Breakfast Hours:

-          Monday to Sunday: 6:30 AM - 11:00 AM

Lunch and Dinner Hours:

-          Monday to Sunday:  1:00 PM to midnight

 

Kitchen orders are accepted until 11:30 PM. 

Room Service

 

Operation hours

-          Daily: 07:00 AM - 00:00 PM

To order room service, please call #8294, and our room service team will be happy to assist you

 

Oceana Pool bar

Operation hours

-          Daily: 10:00 AM - 6:00 PM

Tasty snacks and drinks are available daily from 12:00 AM to 6:00 PM.

For additional help, you can always call # +30 2310401295.

 

  Regency Club

The Regency Club remains closed for the time being. If you have booked a room with access to the Club or suite, Regency Club services will be offered either in room service or Lobby Lounge. You will be notified when you arrive, or you may call our team at # +30 2310401295 for help.

 

 Housekeeping

We clean your room every three days, or more often on request. If you want your room to be cleaned earlier, please contact reception. While we are cleaning, you are not allowed to stay in the room. Cleaning hours: 9:30 AM – 8:00 PM

 

 “Club Olympus”

In compliance with Greek regulations, Hyatt Regency Thessaloniki has temporarily suspended access to its indoor swimming pool, sauna, cold plunge and steam room facilities. Our fitness center is open, but please make an appointment first. For an appointment, please call # +30 2310401407.

 

 Outdoor pool

Please contact the Club Olympus reception at # +30 2310401407.

 

 Spa

Due to the recent COVID-19 developments, and in an effort to prioritize the health and wellbeing of our visitors and colleagues, the Spa will remain closed.

For further assistance, contact the Club Olympus reception at # +30 2310401407.

 

 Laundry and dry cleaning

 Operation hours

-          Monday – Wednesday - Friday: 7:00 AM – 5:00 PM

Please use the laundry bag that is provided in the closet, and contact our reception team.

Laundry handed in before 9:00 AM will be returned on the same day.

 

 Mini bar

Every guestroom is equipped with a minibar, which is at present not filled due to hygiene concerns. You can order a selection of soft drinks, wines, champagne, spirits and snacks through room service.

 

 

 

 Arrival and departure time

-          On the day of arrival: Check-in from 3:00 PM

-          On the day of departure: Check-out by 11:00 AM

 

 Check-in and registration card

Upon arrival, our front desk team will ask you to provide us with a name and a telephone number to contact in case of emergency.

By signing the hotel registration form, you accept the operating regulations of Hyatt Regency Thessaloniki based on the government-mandated health and safety protocols.

More information about the protocols can be found at: https:// thessaloniki.regency.hyatt.com.

 

 Transportation

Our concierge team will help arrange your transfer from and to the airport in advance due to limited sitting in the bus. Please wear a face mask.

 

 

 Global care & cleanliness commitment

Information on our Global Care & Cleanliness Commitment can be found here: https://www.hyatt.com/en-US/info/global-care-and-cleanliness-commitment

M

In case you need any further information, do not hesitate to contact us. 


News

Welcome magazine #33, 2020

 

2020

Explore the latest issue of Welcome magazine, Hyatt Regency Thessaloniki   

A lifestyle and luxury magazine. Browse the following pages preparing yourselves 

for a truly festive reading journey – there is so many to discover.

Read it here


Events
Happy Thursday
Happy Thirsty Thursday! 🍸
Enjoy your favorite alcoholic beverage every Thursday at Lobby Lounge with a 50% discount, from 7:00 p.m. – 9:00 p.m. :-)
For more information call at +30 2310- 401295 or email us at dine.hrthessaloniki@hyatt.com
_____________
Happy Thirsty Thursday! 🍸
Απολαύστε το αγαπημένο σας αλκοολούχο ποτό κάθε Πέμπτη, στο Lobby Lounge με έκπτωση 50%, από τις 7:00 μ.μ. – 9.00μ.μ.
Για περισσότερες πληροφορίες καλέστε στο +30 2310-401295 ή στείλτε μας email στο dine.hrthessaloniki@hyatt.com
 

Awards
FNL Best Restaurant Awards 2020 • The Guide
2020

Awards
Greek Cuisine Awards 2019• Athinorama
2019

Awards
​Certificate for Excellence for the year 2018
​May 2018
TripAdvisor awards Hyatt Regency Thessaloniki with the Certificate for Excellence for the year 2018