The hotel itself and the dining room have great vibes and a fantastic location, but the food and beverage programs need serious calibration for a 4-star boutique hotel. 1. Breakfast Coffee: Charging $7 for a flat white and $9 for a specialty latte (pushing $9–$11+ after tax and tip) in Seattle means you need to deliver specialty-grade coffee. The flat white was essentially a standard cappuccino with poorly textured foam, and the orange mocha latte fell flat. At this price point, investing in barista training is essential. 2. Dinner Experience: After our oyster starters, our entrees took over 30 minutes to arrive. The steak was quite chewy rather than tender. The salmon chowder had an off-putting fishy taste that did not feel fresh, especially disappointing given Seattle's access to great seafood (the chowder we had recently at Fisherman's Wharf in Victoria, BC set a much higher bar at a fraction of the pretension). The Bright Spot: Our server was fantastic. He recognized the kitchen delay on his own, apologized sincerely, and brought out a complimentary cheesecake. Front-of-house service and dining atmosphere are on point, but the kitchen needs to step up consistency and freshness to match what guests are paying for.
Hyatt Hotels and Resorts, General Manager at Thompson Seattle, by Hyatt, responded to this review
Greetings from Thompson Seattle, F0rrestlui, thank you for taking the time to share such detailed feedback. We are delighted to hear that you enjoyed the hotel's atmosphere, dining room, and our location in the heart of Seattle. It is also wonderful to know that our service team made a positive impression during your visit. At the same time, I appreciate your candid comments regarding the food and beverage experience. I understand your disappointment that the coffee offerings did not meet your expectations, particularly given Seattle's reputation for exceptional coffee. Your observations regarding beverage quality and execution are valuable and will be shared with our culinary and restaurant leadership teams. I also apologize for the extended wait time between courses and for the concerns you experienced with the steak and salmon chowder. We strive to deliver dishes that reflect both the quality of our ingredients and the standards our guests expect, and I regret that the meal did not consistently meet those expectations. I am pleased to hear, however, that your server provided outstanding service throughout the evening. Recognizing the delay, offering a sincere apology, and providing a complimentary dessert demonstrates the level of hospitality we aim to provide. We will be sure to share your kind recognition with the team. Thank you for sharing both the highlights of your stay and the opportunities for improvement. Feedback like yours helps us continue refining the guest experience, and we hope to have the opportunity to welcome you back to Thompson Seattle in the future. Safe and Happy Travels, Mike M.
Great convenient location. The city is highly walkable and this location was super convenient. The views of the Puget Sound are mesmerizing from the room and sunrise/sunset is gorgeous. The rooftop bar was a great place to hang out in the evening. Breakfast had delicious options for both food and coffee. Staff are kind and responsive. I had an issue with the AC in my room and they made it right quickly.
Hyatt Hotels and Resorts, General Manager at Thompson Seattle, by Hyatt, responded to this review
Hello Cidi W, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our convenient location, stunning views of Puget Sound, and the welcoming atmosphere throughout the hotel. It's especially rewarding to know that our team provided kind, responsive service and was able to quickly resolve the air conditioning issue in your room. We're also pleased that you enjoyed the rooftop bar, breakfast offerings, and the walkability of the surrounding area. Thank you for taking the time to share your experience. We truly appreciate your kind words and look forward to welcoming you back for another memorable stay in Seattle. Best regards, Toya O
Great location and wonderful hotel. Great service and very clean. Walking distance to pike place and some great restaurants in the area. Rooftop bar is very nice.
Hyatt Hotels and Resorts, General Manager at Thompson Seattle, by Hyatt, responded to this review
Hello gpap2020, Thank you for your wonderful review! We are delighted to hear that you enjoyed our great location, clean accommodations, and attentive service throughout your stay. It is especially rewarding to know that you were able to take advantage of our convenient location within walking distance of Pike Place Market and many of the area's excellent restaurants. We are also pleased that you enjoyed the rooftop bar and the views it has to offer. Thank you for choosing to stay with us and for taking the time to share your kind feedback. We truly appreciate your comments and look forward to welcoming you back for another exceptional stay in the future. Best regards, Toya O
I had a wonderful experience at the Thompson Seattle during a recent business meeting. From the moment I arrived, I was impressed by the cleanliness, comfort, and thoughtful amenities throughout the hotel. My room was exceptionally clean, cozy, and well-maintained. One of my favorite features was the hardwood flooring, which I greatly prefer over carpet and which made the room feel fresh and inviting. I also appreciated the black slippers and plush robe provided for guest use, which added a nice touch of comfort. The bed was immaculate and comfortable, and I appreciated having complimentary bottled water available, along with additional water and snacks for purchase. While I would have loved a more direct view, I was still able to catch a glimpse of the ocean from my room by looking to the right, which was a pleasant bonus. I was visiting for a business meeting, and the meeting experience exceeded my expectations. The meeting space felt both intimate and spacious, creating a comfortable environment for collaboration. There was an ample supply of water and tea available throughout the day, which was greatly appreciated. The food was truly outstanding. Everything tasted fresh, healthy, and thoughtfully prepared. The halibut was a standout dish, and the dessert selections were equally impressive. It's rare to find meeting and conference food that feels both nutritious and delicious, but the culinary team delivered on both. Overall, the Thompson Seattle provided an excellent experience with comfortable accommodations, exceptional food, and welcoming meeting facilities. I would gladly stay here again and would highly recommend it to both business and leisure travelers visiting Seattle.
Hyatt Hotels and Resorts, General Manager at Thompson Seattle, by Hyatt, responded to this review
Hello Renee W, Thank you for your wonderful review! We are delighted to hear that you had such an exceptional experience at Thompson Seattle during your business meeting. It is especially rewarding to know that you found your room clean, comfortable, and well maintained. We're pleased that features such as the hardwood flooring, plush robe, slippers, comfortable bed, and thoughtful in-room amenities helped make your stay feel both welcoming and relaxing. We're also glad you were able to enjoy a glimpse of the waterfront during your visit. We are equally thrilled that your meeting experience exceeded expectations. Creating spaces that are both productive and comfortable is important to us, and it is wonderful to hear that the meeting facilities, refreshments, and overall setup contributed to a successful event. Your kind comments about the culinary experience mean a great deal. We are delighted that the freshness, quality, and presentation of the food stood out, and we will be sure to share your compliments with our culinary team. We are especially pleased that the halibut and dessert selections were highlights of your visit. Thank you for choosing Thompson Seattle and for taking the time to share such thoughtful feedback. We truly appreciate your recommendation and look forward to welcoming you back, whether for business or leisure, on your next visit to Seattle. Best regards, Toya O
Excellent location in Seattle. Spacious,comfortable & very well maintained rooms. Staff are friendly & helpful. Top class hotel, very highly recommended.
Hyatt Hotels and Resorts, General Manager at Thompson Seattle, by Hyatt, responded to this review
Hello Dermot G, Thank you for your wonderful review and recommendation! We are delighted to hear that you enjoyed our excellent Seattle location and found your accommodations spacious, comfortable, and well maintained. It is especially rewarding to know that our team’s friendly and helpful service helped make your stay even more enjoyable. Providing exceptional hospitality and a comfortable home base for exploring the city is always our goal. Thank you for choosing to stay with us and for your kind words. We truly appreciate your recommendation and look forward to welcoming you back for another top-class experience in Seattle. Best regards, Toya O
Perfect location. Great food choices, entertainment, walk by the water, easy ride to both cruise ports. Very kind staff, efficient and very willing to assist. The entire hotel was spotless. I highly suggest using this hotel. I know we will. It will be our "home away from home" anytime we venture to the Seattle area.
Hyatt Hotels and Resorts, General Manager at Thompson Seattle, by Hyatt, responded to this review
Greetings from Thompson Seattle, Scott, thank you for taking the time to share your wonderful feedback. We are absolutely delighted to hear that you enjoyed so many aspects of your stay, from our prime location and proximity to the waterfront to the variety of dining and entertainment options nearby. It is especially rewarding to know that our team made such a positive impression through their kindness, efficiency, and willingness to assist. We are also pleased to hear that you found the hotel spotless throughout your visit, as maintaining a clean and welcoming environment is one of our highest priorities. There is no greater compliment than hearing that Thompson Seattle will be your "home away from home" whenever your travels bring you to the Seattle area. We are honored by your recommendation and grateful for your trust. Thank you for choosing Thompson Seattle. We look forward to welcoming you back to the Emerald City for many more memorable stays. Safe and Happy Travels, Mike M.
We absolutely loved our stay! The hotel is beautiful, and I was really impressed by the quality of everything in the room and the attention to detail throughout the property. There were so many thoughtful little touches, even complimentary cookies in the lobby, which we loved. What stood out the most was the staff. Unfortunately, I don’t remember individual names, but every single person we interacted with was incredibly friendly, welcoming, and helpful. I also accidentally lost my credit card during our stay, and when I realized it was missing, the front desk had found it and kept it safely for me. I was so relieved and really appreciated how well they handled it. The combination of the beautiful hotel, comfortable room, thoughtful details, and genuinely wonderful staff made our stay very special. I would definitely stay here again!
Hyatt Hotels and Resorts, General Manager at Thompson Seattle, by Hyatt, responded to this review
Greetings from Thompson Seattle, Ana, thank you for taking the time to share such wonderful feedback. We are absolutely delighted to hear how much you loved your stay with us. It is especially rewarding to know that you appreciated the beauty of the hotel, the quality of the accommodations, and the thoughtful details throughout the property. We're so glad you enjoyed the complimentary cookies as well; it's often the little touches that help make a stay memorable. What truly means the most is your recognition of our team. While you may not remember individual names, it is wonderful to hear that every associate you encountered was friendly, welcoming, and helpful. Creating genuine, attentive hospitality is what we strive for each day. We are also pleased that our front desk team was able to safely secure your lost credit card and reunite it with you. We can only imagine what a relief that must have been, and we are glad we could help make a stressful situation easier. Thank you again for your kind words and for choosing Thompson Seattle. We are thrilled that the combination of our accommodations, thoughtful service, and attentive team made your stay so special. We look forward to welcoming you back to the Emerald City for another exceptional visit. Safe and Happy Travels, Mike M.
Great stay and location if you want to be in the heart of the city. Staff on sight was lovely and attentive. Thompson is my stay in every city. Highly Rec!
Hyatt Hotels and Resorts, General Manager at Thompson Seattle, by Hyatt, responded to this review
Greetings from Thompson Seattle, Sarah, thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay and found our location ideal for exploring the heart of Seattle. It is especially rewarding to know that our team made such a positive impression through their attentive and welcoming service. Providing memorable hospitality is at the core of what we do, and we are thrilled that your experience reflected that commitment. We are honored that Thompson is your preferred hotel brand in every city you visit. Your recommendation means a great deal to us, and we truly appreciate your loyalty. Thank you for choosing Thompson Seattle. We look forward to welcoming you back to the Emerald City on your next visit. Safe and Happy Travels, Mike M.
Located just a block away from Pike Place Market, this hotel offers amazing views of the waterfront from my room. The room was clean and tidy without any issues. Bathroom was wonderful especially due to the full size hair and body products that smelled wonderful. The reception staff was very helpful and able to help very promptly with our request. We went to the rooftop bar for drinks around sunset after our early dinner and they were pretty good. Not really a dinner option by itself as they only had light bites. Highly recommend for anyone who is able to spend a little bit more to stay right in the Pike Place area. We were only slated to stay for two nights and spend one full day in Seattle so it was a great home base for us.
Hyatt Hotels and Resorts, General Manager at Thompson Seattle, by Hyatt, responded to this review
Hello Mireille M, Thank you for taking the time to share your experience. We are delighted to hear that our location provided the perfect home base for exploring Seattle and that you enjoyed the beautiful waterfront views from your room. Being just steps from Pike Place Market is one of our favorite features as well, and we are glad you were able to make the most of it during your visit. It is wonderful to know that you found your room clean and comfortable, appreciated the bath amenities, and received prompt, helpful service from our front desk team. We are also pleased that you had the opportunity to relax with drinks at the rooftop bar while taking in the sunset. We truly appreciate your recommendation and your kind comments about our staff and property. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable visit to Seattle. Best regards, Toya O
Great location, friendly staff, clean rooms, updated bathroom. Nice decor, good breakfast. Free water. They even change the welcome mat in the elevator 3 times a day. Good morning, good afternoon, good evening. I loved my stay here.
Hyatt Hotels and Resorts, General Manager at Thompson Seattle, by Hyatt, responded to this review
Greetings from Thompson Seattle, Thank you for sharing your wonderful feedback, Randi. We are delighted to hear that you enjoyed your stay and found our location, friendly staff, clean rooms, and updated bathrooms to be highlights of your visit. It is especially rewarding to know that you appreciated the thoughtful details throughout the hotel, from the décor and breakfast offerings to the complimentary water and even the changing elevator welcome mats throughout the day. These small touches are designed to enhance the guest experience, and we are thrilled they made a lasting impression. Your kind words mean a great deal to our team, and we are honored that you loved your stay with us. Thank you for choosing Thompson Seattle. We look forward to welcoming you back to the Emerald City for another exceptional visit. Safe and Happy Travels, Mike M.
Showing 10 reviews since September 11, 2026.