Hotel FAQs and Guest Information | Park Hyatt Zurich
FAQs
Hotel Experience & General Information
Park Hyatt Zurich sits between the old town and Lake Zurich, offering a calm base close to key sights. Rooms are among the city’s largest, and guests can book curated experiences with local partners to discover Zurich beyond the usual highlights.
The area is surrounded by galleries, ateliers and design studios. Our concierge team helps guests explore these places and can arrange curated experiences that offer a personal, insider view of Zurich’s creative and cultural scene.
Business guests appreciate the location near the financial district. Families can request baby amenities and connecting rooms, and couples enjoy the quiet neighborhood, the lake nearby and the spa for relaxed downtime.
Check-in is available from 3:00 p.m., and check-out is by 12:00 noon. Early arrival or late departure can be arranged depending on availability; additional fees may apply.
Yes, we are happy to store your luggage before check-in or after check-out so you can enjoy the city without carrying bags.
Pets
Yes, pets are welcome for a daily fee. Rooms can be prepared with a dog bed, water bowl and small treats to make your pet comfortable.
Rooms & Amenities
All rooms and suites include a table that works for dining or working. Wi-Fi is complimentary, and additional business services and meeting rooms are available if you need more space.
Yes
Yes, daily housekeeping is provided for all rooms. Guests may also request customized service like turndown service, or additional amenities.
Accessible routes lead to key public areas, and selected rooms offer mobility features such as wider doorways and layouts designed for easier movement.
Yes, every room and suite includes a mini fridge for personal items.
Yes, in-room dining is offered throughout the day, with a selection of international dishes and Swiss favorites served quietly and conveniently in your room.
Rollaway beds are available in selected room types. For families with older children, we’re happy to help find the most comfortable setup.
Yes, daily housekeeping is provided, along with evening turndown service.
Parking, Travel & Transportation
Zurich Airport (ZRH) – the nearest international airport, located approximately 6.2 miles / 11 km from the hotel. Additionally, Zurich Main Train Station (Zürich HB) is about 0.6 miles / 1 km from the hotel, offering easy access to national and international rail connections.
The hotel is in a quiet, upscale neighborhood close to the lake and city center. Cafés, small shops and a nearby supermarket are all within a short walk.
The hotel can arrange private transfers to the airport or main station with a limousine partner. Options include sedan or van vehicles. Prices vary by route and vehicle type, and can be booked in advance.
Trams, taxis and rideshares are all easy to reach from the hotel. Stockerstrasse tram stop is a short walk away and connects directly to key areas such as Bahnhofstrasse, Bellevue and the Opera House.
Yes. The lake, the old town, museums and several business areas are all within comfortable walking distance from Park Hyatt Zurich.
The hotel offers complimentary bicycles for exploring the city. Rental cars are available through nearby providers and can be arranged with help from the concierge.
Underground parking is available in the garage beneath the hotel, with a limited number of spaces reserved for guests. Parking fees apply.
Yes, Park Hyatt Zurich offers several EV charging spots in the parking garage. Availability may vary, and regular parking fees apply in addition to charging costs.
WiFi & Digital
Complimentary Wi-Fi is available throughout the entire hotel. For guests requiring high-speed internet or additional business services, our fully equipped Business Center is available.
No
Booking & Policies
Our standard cancellation and change policy allows guests to modify or cancel their reservation free of charge up to 24 hours before arrival. Please note that certain rate types may follow different conditions:
- Promotional rates may be non-refundable.
- During special dates or high-demand periods, the cancellation policy may change to a 7-day deadline with a 100% deposit requirement.
The exact policy is always displayed at the time of booking.
The standard check-in and check-out policy applies as follows:
- Check-in is available from 3:00 PM onwards.
- Check-out is required by 12:00 PM on the day of departure.
Yes. Park Hyatt Zurich participates in the World of Hyatt program. Benefits vary by tier and may include:
- Priority for early check-in and late check-out
- Room upgrades (subject to availability)
- Points earning and redemption options
- VIP inclusions through Hyatt Privé bookings
These perks are part of Hyatt’s global loyalty program offerings.
Corporate Rates
We provide preferred corporate rates for eligible companies. For inquiries, please contact our Sales Department, who will review the details, confirm eligibility, and prepare a corporate agreement if approved. Once activated, corporate rates can be booked via:
- Our website,
- Reservations or our Sales Department directly,
- Or via GDS, if applicable.
Group Rates
Bookings of 10 rooms or more qualify as a group and receive personalized group pricing. Simply reach out to our team directly for an offer tailored to your needs.
Extended Stays
For longer stays, guests may book our Long Stay rate or contact us directly for customized long-term offers.
Yes, early check-in is available upon request. Please note:
- Early check-in fees apply,
- Fees vary based on arrival time and availability,
- Complimentary early check-in is generally not offered.
We recommend informing us of your expected arrival time in advance so we can assist you as best as possible.
Hotel Facilities
Yes, the hotel offers a quiet spa with treatments by Biologique Recherche. It’s a calm space for relaxation after a day in the city. Treatments can be booked in advance.
We sort and recycle materials across the hotel and work with local partners to reduce waste. We also aim to limit single‑use items wherever possible, while keeping things comfortable for guests.
Walk-ins are welcome, but reservations are recommended, especially for evenings. You can book through the restaurant’s online reservation link: https://www.hyattrestaurants.com/en/zurich/restaurant/fine-dining-restaurant-zurichsee-parkhuus
Breakfast isn’t included by default. It can be added and is served at parkhuus restaurant in the morning if you have not booked a rate with breakfast included.
Some public areas are being refined. All services remain available, and we aim to keep any impact on your stay as minimal as possible.
Self-service laundry isn’t available, but we offer professional laundry and dry-cleaning services.
Families & Groups
Park Hyatt Zurich offers connecting rooms and larger suites suitable for families, including two- and three-bedroom layouts. The team can recommend the best option based on your group size.
Park Twin rooms have two separate twin beds. For three adults, we recommend two rooms or a connecting room for comfort. You can view the room layout here: https://truetour.app/properties/4691/all-assets-share?asset=297632
- Kid’s Menu
- Cribs
- High Chairs
- Kids Bathrobe
- Coloring Book
- Tent
- V.I.B. Very Important Baby Service
Yes, Park Hyatt Zurich has several event spaces suitable for meetings, celebrations or private gatherings. Rooms vary in size, and the team can help with planning, setup and catering.