Frequently Asked Questions | Hyatt Hotel Canberra - A Park Hyatt Hotel
FAQs
General FAQ
Our multilingual staff speak languages including English, Spanish, Italian, Mandarin, Chinese, Japanese, Hindi and Bahasa.
Yes, adapters are available from Housekeeping. We use a 230V, 50Hz electrical system with a Type I plug, so please bring a converter if needed.
Yes, we can accept packages before your arrival. Please include your reservation name and check-in date on the parcel label for proper handling.
Yes, Wi-Fi is complimentary for all guests in guestrooms and common areas.
Hotel Experience & General Information
Absolutely, just contact Guest Services to schedule your wake-up call.
Yes, our Concierge team is delighted to assist with restaurant reservations, tours, transportation, and local attractions.
Yes, same-day laundry and dry-cleaning are available seven days a week, including express 2-hour and overnight services between 7:00 a.m. – 7:00 p.m. (surcharge applies).
Babysitting services can be arranged with advance notice through our Concierge.
Yes, our restaurants cater to various dietary needs, including vegan, vegetarian, and gluten-free (with advance notice).
Our culinary team can tailor dishes to meet specific religious or cultural dietary needs. Halal and kosher options are available with advance notice.
Guests may order food delivery to the hotel. Please note the hotel does not facilitate in-room delivery—guests must meet drivers at the main entrance or reception.
Yes, in-room dining is available daily. For details, please visit the Dining Page.
Hotel Facilities
Yes, our 15-metre indoor heated pool and Jacuzzi are located at The Clubhouse Fitness Centre. Access is complimentary for in-house guests.
Yes, The Clubhouse Fitness Centre is complimentary for in-house guests. For opening hours and further details, please visit this page.
Yes, business services such as printing, faxing, and computer access are available through our Business Center.
Yes, we offer nine versatile meeting and event spaces, including an elegant ballroom and boardrooms equipped with modern audiovisual facilities.
Parking, Travel & Transportation
We are approximately 9 km (10 minutes) from Canberra Airport.
The hotel does not operate a shuttle service, but private transfers and chauffeured sedans can be arranged via the Concierge.
Parliament House Federation Mall Northbound and Southbound bus stops are about a four-minute walk from the hotel.
Buses are all within a short walk; the Concierge can assist with transport cards and route maps.
The closest shopping mall is The Canberra Centre, a 10-15 minute bus ride from the hotel, or a short drive.
Yes, car hire and limousine bookings can be arranged through our Concierge.
Within a short walking distance of National Gallery of Australia, Parliament House, Old Parliament House, National Portrait Gallery, National Museum Australia and a 5-minute drive from Manuka Oval.
Yes, luxury boutiques at The Canberra Centre and a 5-minute drive from Manuka Village with boutique retail stores and restaurants and bars. The Lawns Precinct is a short walk from the hotel, with relaxed and upmarket dining options.
Yes, valet parking service is available 24 hours. Please visit our Parking & Transportation page for details.
Yes, EV charging bays are available on-site.
Families & Groups
You can book available connecting rooms online; however, if you require specific connecting suites or need assistance, please contact our Reservations team or the hotel directly for further support.
Yes, kids’ menus are available in-room and at The Tea Lounge and The Promenade Café.
Yes, we offer elegant spaces such as the Federation Ballroom, Centenary Ballroom and Canberra Room, perfect for weddings or private events. For details, please visit our Weddings & Celebrations pages and Meetings & Events pages.
Our Events team provides full coordination—from layout and catering to floral and audiovisual support.
Yes, we partner with Encore that provides full AV support, including microphones, projectors, and hybrid conferencing options.
Yes, on-site catering is available with tailored menus by our culinary team.
Accessibility
Yes, the hotel features ramps, elevators, and accessible restrooms.
Yes, accessible hotel rooms feature wider doors, grab bars, and accessible bathrooms.
Yes, selected accessible rooms are equipped with roll-in showers. Please request when booking.
Yes, accessible parking bays are located in our underground carpark.
Yes, service animals are welcome at no additional charge.
Booking & Policies
A valid photo ID and a physical credit card used for booking are required.
Yes, a primary guest aged 18 years or older is required to complete the check-in process.
Yes, complimentary luggage storage is available through the Concierge.
Our Front Desk operates 24 hours, so late check-in is available anytime.
Early check-in is subject to availability. Pre-booking the night before guarantees early access.
Check-out is 11:00 a.m. Late check-out until 1:00 p.m. is subject to availability; after 4:00 p.m., a half-day charge applies.
Yes, express and digital check-out are available via the World of Hyatt app or Front Desk.
The entire hotel is smoke-free. An AUD 500 cleaning fee applies for violations.
All found items are recorded and stored securely. Contact Guest Services with item details and stay dates.
Smart casual attire is recommended for dining venues, especially during evening service.