Opiniones

Very nice and comfortable hotel. The room was spacious and very clean. It had everything I needed. The pool was beautiful. The food inside the hotel was very good as well, in all the restaurants, and especially at the Papillon baker/market. Honorary mention to the staff, the gentlest and nicest people. Very recommended!

Need a comfortable place to stay in Mérida? You've found it! Nice pool with a bar, comfortable rooms, and a top-notch staff. Hard to beat. Location good, easy walk to Centro and plaenty to do in the immediate area. Looking forward to staying here again.

The location is within walking distance of many restaurants. The hotel was very clean and the front desk and hospitality staff were very pleasant. It was very safe to walk around day and night.

Excellent location, facilites and service. We had a great time and food is also very good. Views of the higher rooms is beautiful

Get access to the lounge. It is such a great extra to the experience! They have a nice dinner with a happy hour! The staff is extremely friendly.

Excellent hotel. The whole staff - from the front desk to the breakfast waiter to the lounge attendant to the concierge - was great. We felt seen and taken care of the entire stay. The room was clean and the lounge upgrade was well worth it. The pool area was wonderful - much larger than most hotel pools in Merida - and the food was good.

We had an amazing long stay at Hyatt Regency Mérida during our surrogacy journey and could not have asked for a better experience for our growing family. The hotel felt very safe and secure, which gave us great peace of mind while traveling with a newborn. The location was also very convenient — Walmart is nearby for quick baby and daily essentials. Breakfast every morning was excellent, and we highly recommend getting Club Access if available. It added so much comfort and convenience during our extended stay. What truly made the experience special was the staff. Everyone was incredibly friendly, accommodating, and genuinely caring throughout our stay. They even prepared a beautiful welcome celebration for our baby, which meant so much to our family and made this milestone even more memorable. Another unique experience we highly recommend is La Petite Chef located inside the hotel. It was such a fun and memorable dining experience, and surprisingly very reasonably priced compared to similar experiences in the United States. A heartfelt thank you to Sergio and the entire Hyatt Regency Mérida team for making us feel at home during such an important chapter in our lives. Highly recommended for families, long stays, and anyone looking for warm hospitality in Mérida.

Wonderful hotel to stay in. Close to conference center and great food. Staff was very friendly and helpful. would stay there, again!

Very clean and responsive and grand hotel! Great food and benefits and great location! Very nice rooms and helpful staff and attentive.

A very bland hotel, not 5-star by any standard, the staff are very unresponsive. A simple request for a packed breakfast (we had already paid for the breakfast) owing to an earlier checkout was met with three different responses: yes, no issues, maybe- please check a night before, and finally, absolutely not unless you pay $ 50, for the privilege of packing our paid Breakfast.

Location was a 20 minute drive from the airport and is close to downtown. The atmosphere was clean and opulent. Rooms were comfortable and clean. The value of the room and amenities were very good. The noise level of the lobby and restaurants could be loud depending on if there was an event occurring but the rooms were quiet. The service was good and the amenities were plentiful.

We thoroughly enjoyed our stay at Hyatt Regency Mérida. The hotel is about a 20-minute walk to the historic center, with several excellent restaurants just 5–10 minutes away. Mérida itself offers incredible history, culture, and fantastic food. If you rent a car, we highly recommend visiting the flamingos in Celestún, the relaxed beach town of Progreso, and the many cenotes and Mayan ruins within 1–1.5 hours’ drive. What truly stood out was the staff. Everyone was warm and helpful, especially the restaurant and Regency Club lounge teams. The lounge food variety was excellent — noticeably healthier than many other Hyatt lounges. As Globalists, we appreciated having lounge access and recommend requesting the 17th floor for convenience. The only downside was noise. Our north-facing room (overlooking the pool) experienced constant road traffic, which we managed with a noise machine and earplugs. However, one evening pool event was exceptionally loud — the room was vibrating until 11pm, likely due to single-pane windows. Guests on the opposite side also mentioned frequent loud music. We would return in a heartbeat if this issue were addressed. Improved soundproofing or stricter event volume control would make a significant difference. One additional suggestion: adding two-bed suite options would greatly benefit guests who prefer suites but do not want a king bed.

The experience at Hyatt Regency Merida was fantastic. The best associate at the front desk Suri was excellent and efficient, always helpful and cordial.

Very poor rooms that don't match Hyatt Regency levels of quality. Filthy windows, concierge that knew very little about the area or offerings, ect. Bathrooms incredibly small.

Wonderful stay at the Hyatt Regency. Highly recommend this quiet property in a safe neighborhood. The staff is extremely attentive, replenishing pool towels, and breakfast items. The Regency Club was outstanding! Loved the coffee/cappuchino machine and the evening happy hour which was enough for dinner. Included fantastic breakfast buffet with everything you could imagine. The heated pool was enjoyable with plenty of chairs available. Can't wait to return!

Special thanks to Sergio Cabrera, Debbie Soberanis, the guest experience team and GM Sarah Levorato for the warm welcome from welcoming email to actually staying in the hotel, we received recognition for being Hyatt globalist guests and had a memorable experience for the first time visiting and staying in Merida.

Our stay at Hyatt Regency Mérida was fantastic. Mérida is quickly becoming one of the hottest destinations in Mexico—rich in culture, history, and a unique blend of Mayan and Mexican cuisine, with incredible sites to explore. The Hyatt Regency is perfectly located at the center of it all, with outstanding staff whose warm smiles and consistently attentive service truly elevate the experience and make your visit to this magical city even more memorable. Just around the corner from Paseo de Montejo, you can enjoy beautiful walks among historic buildings that transport you back hundreds of years, showcasing a stunning fusion of Mayan heritage and modern culture. An excellent value for your money and one of the best hotel choices in Mérida.

The location is excellent. You can walk to many restaurants. There's a Walmart nearby. The concierge was helpful. The bed was comfortable and the room size was good. The pool had warm water. The only drawback is the pool area is mostly in the shade for most of the day. Locals with a pass use it so they seem to like it. It wasn't crowded when we were there.

Front desk staff were very personable and professional, housekeeping was excellent, beds were very comfortable and rooms very clean.

Our bathroom ceiling leaked mystery fluid into our room from the room above us. We notified the front desk immediately but were not given any explanation or follow up or compensation from the hotel staff. It was a lot of fluid... Additionally, the walls of the hotel are paper thin and the doors slam LOUDLY. We were woken up multiple times by the birds outside, our neighbors getting up at 5 am, and other noises. I would not recommend staying here.