Reviews
Family vacation for a 40th birthday celebration
Excellent customer service; sparkling environment; great choice for kids club; food was 10/10; staff was sterling and helpful. Pool choice amazing! I cannot fault anything.
Hyatt Regency Koh Samui, General Manager at Hyatt Regency Koh Samui, responded to this review
Dear Johnmizz, Warm greetings from Hyatt Regency Koh Samui and thank you very much for taking time to provide us the wonderful feedback in regard to your recent stay at our hotel. We are thrilled to learn that our dedicated team, Pools, Kids Club, and culinary offerings all contributed to such an enjoyable stay. Your kind recognition is truly appreciated, as our team is committed to delivering the highest level of hospitality. Knowing that their efforts helped create a memorable experience is a wonderful encouragement to us all. As a popular Ocean Front 5-star Resort in Koh Samui and Leading Family Resort of Koh Samui, we remain committed to delivering memorable experiences and look forward to welcoming you back in the near future for another wonderful stay. Best regards, Pravin Kumar
An amazing experience
We had a wonderful stay. The staff were warm and hospitable, and the views and pools were excellent. A late-night bar, some music, or evening activities after 8–10 p.m. would make the resort experience even more enjoyable.
Hyatt Regency Koh Samui, General Manager at Hyatt Regency Koh Samui, responded to this review
Dear Soniarizwan, Warmest greetings from Hyatt Regency Koh Samui and thank you very much for taking the time to share your review of your recent stay with us. We are thrilled to hear that you had such a positive experience, enjoying the hospitality of our team together with the views and pools. Your feedback regarding evening activities is highly appreciated as it helps us explore ways to further enhance the resort experience for our guests. As a popular Ocean Front 5‑star Resort in Koh Samui and Leading Family Resort of Koh Samui, we’re always here to make your experience exceptional, and we look forward to welcoming you back in the near future for another wonderful stay. Best regards, Pravin Kumar
Wonderful stay at the Hyatt Regency Koh Samui - a little bubble of paradise in paradise.
We stayed (2 adults and 2 children ages 13 and 8) at the Hyatt Regency. The hotel is simply wonderful. Your first clue you are somewhere quite special is the moment you enter the iconic open air lobby and walk through and take in the views from up high over the pool below and beach and sea in the distance - stunning. Your next clue, the staff at check-in are both very professional and friendly and very helpful. Your golf cart driver who delivers you to your room is another clue this is not going to be an ordinary stay. This is a very slick operation, beautifully carried out - other hotels could learn a thing or two from the Hyatt Regency Koh Samui. We booked a sea view club room. The room was large with a lovely view, a separate lounge area, two bathrooms which was very useful, big comfy sofa and large TV in both the lounge and our bedroom (although we never switched them on). It was beautifully appointed and there were welcome treats waiting for us, which looked nice, although the kids ate those before I got a chance to sample them and a welcome message from the manager, another nice touch. The room also had a balcony where you could sit out in the morning having a coffee watching the sunrise while waiting for the children to wake up before heading down to breakfast. We took breakfast each morning in the Club Room, which was just a short walk from our room. The main restaurant for breakfast looked fine, over-looking the pool area, but we prefer something a little quieter in the mornings. The Club Room was perfect in this respect. Plentiful food and an egg station along with a few hot dishes of the day (both Thai and International) which changed daily. The rest of the food was continental breakfast buffet style with the most delicious croissants I have ever had, I may have had one or two too many during our stay! Staff were great too and super friendly. We also ate during the day and also at dinner in the Club Room as the food on offer was enough for us - well worth the extra cost of the room in our view. That said, we did eat one evening on the beach at the Sesun Grill beach restaurant, which was lovely, again with a good mix of Thai and International food to satisfy all tastes. They even offered free marshmallow toasting for the kids over a camp fire on the beach which was lovely. As you can probably tell we loved the hotel and have nothing bad to say about it. It's not cheap, but for the service and quality of food on offer, not to mention the beautiful location, it was worth every penny. We stayed for 4 nights in October, the weather was mainly very good with just a little rain (it is the rainy season afterall). We hired a car and did drive around the island a bit too. This was our first visit to the island but definitely it won't be our last, we fell in love it is a special island. In summing-up, Koh Samui touched our hearts and so too did the Hyatt Regency, a little bubble of paradise in paradise!
Hyatt Regency Koh Samui, General Manager at Hyatt Regency Koh Samui, responded to this review
Dear Stay29287818245, Warmest greetings from Hyatt Regency Koh Samui. First and foremost, thank you very much for taking the time to share your wonderful review. We sincerely appreciate your thoughtful and detailed review. It is wonderful to know that the warm welcome from our team, the comfort of your Room, Spacious layout, and the beautiful sunrise view from the balcony created lasting memories. Your kind words about the Club Lounge, breakfast, and the food offerings, as well as your recognition of our colleagues’ attentive service, mean a great deal to us. As a popular Ocean Front 5‑star Resort in Koh Samui and Leading Family Resort of Koh Samui, we strive to create unforgettable experiences for all our guests, and we look forward to welcoming you back in the near future for another fantastic stay. Best regards, Pravin Kumar
Top location - couldn't be better
Senior Management and the friendly very professional staff are ensuring an optimal stay in Koh Samui. Many thanks to all of them! Looking forward to visit this outstanding location soon again!
Hyatt Regency Koh Samui, General Manager at Hyatt Regency Koh Samui, responded to this review
Dear Volker, Warmest greetings from Hyatt Regency Koh Samui. First and foremost, thank you very much for taking the time to share your wonderful review. We truly appreciate your kind words of support and are delighted to know that our Senior Management together with our friendly professional team have made your stay so memorable. As a popular Ocean Front 5‑star Resort in Koh Samui and Leading Family Resort of Koh Samui, we remain committed to delivering unforgettable experiences. My team and I look forward to welcoming you back in the near future for another fantastic stay. Best regards, Pravin Kumar
A gem of a resort
Fantastic experience staying at Hyatt Regency. The team and service is exceptional. Will definitely be back. The food and cocktails were also outstanding.
Hyatt Regency Koh Samui, General Manager at Hyatt Regency Koh Samui, responded to this review
Dear Adele B, Warm greetings from Hyatt Regency Koh Samui and thank you very much for taking time to provide us the wonderful feedback in regard to your recent stay. It is truly encouraging to know that the exceptional service from our team have made your stay memorable and that you had a fantastic experience with us. We also sincerely appreciate your kind compliments on our Food and Beverage offerings. Your feedback is a wonderful source of motivation for our colleagues as we continue striving to deliver excellent service to all our guests. As a popular Ocean Front 5-star Resort in Koh Samui and Leading Family Resort of Koh Samui, we’re always here to make your experience exceptional and look forward to welcoming you back in the near future for another fantastic stay. Best regards, Pravin Kumar
An exceptional stay – beautiful rooms, wonderful service and fantastic facilities
n exceptional stay – beautiful rooms, wonderful service and fantastic facilities Hyatt Regency Koh Samui exceeded our expectations. The resort is modern and beautifully presented, with a relaxed atmosphere that made it easy to settle into holiday mode. The rooms were a standout—large, stylish and very comfortable, with plenty of space to unwind. We loved the modern design and the attention to detail, which made spending time in the room just as enjoyable as exploring the resort. The service was exceptional throughout our stay. The staff were warm, welcoming and attentive, and their care made the whole experience feel special. The food was excellent, with SESUN a particular highlight. We also thoroughly enjoyed the drink offerings, with a great selection to complement meals or enjoy while relaxing. The evening fire shows added something memorable to the stay and were fantastic to watch. The gym deserves a special mention. It was exceptional, with excellent equipment and a space that made keeping up with a workout on holiday a pleasure. From the spacious rooms and fantastic facilities to the food, drinks and wonderful staff, this was a thoroughly enjoyable stay. We would happily return and highly recommend it.
Hyatt Regency Koh Samui, General Manager at Hyatt Regency Koh Samui, responded to this review
Dear Tanya M, Warmest greetings from Hyatt Regency Koh Samui. First and foremost, thank you very much for taking the time to share your wonderful review. We are thrilled to know that your stay exceeded expectations and that you found our resort beautifully presented with a relaxed atmosphere. It is rewarding to hear that the spacious rooms, modern design, and attention to detail made your time with us so enjoyable. Your kind compliments on SESUN Grill & Beach Bar, the Drink Selection, and the evening Fire Shows are greatly appreciated, and we are delighted that our Gym facilities also contributed to a positive experience. As a popular Ocean Front 5-star Resort in Koh Samui and Leading Family Resort of Koh Samui, we’re always here to make your experience exceptional and look forward to welcoming you back in the near future for another fantastic stay. Best regards, Pravin Kumar
Memorable stay in Samui
We had a very enjoyable stay, the room, the food, the view and of course the warm and professional staff made this vacation a memorable one we would love to come again.
Hyatt Regency Koh Samui, General Manager at Hyatt Regency Koh Samui, responded to this review
Dear Ofer L, Warm greetings from Hyatt Regency Koh Samui and thank you very much for taking the time to provide us with such wonderful feedback on TripAdvisor. We are thrilled to know that you had an enjoyable stay, with the Room, Food, View, and the Warm and Professional service from our colleagues which making your vacation truly memorable and creating such a positive experience. As a popular Ocean Front 5-star Resort in Koh Samui and Leading Family Resort of Koh Samui, we remain committed to delivering memorable experiences and we look forward to welcoming you back in the near future for another wonderful stay. Best regards, Pravin Kumar
Great vacation at beachfront stunning hotel
Beautiful beachfront hotel. Great facilities , rooms amazing , we had an ocean view. Very modern and spotless. Resort amazing. Great food and faultless staff. Only drawback no aircon in restaurants at lunchtime or night so can be very hot and humid to eat despite fans but that’s my only negative Again have to say the staff are really wonderful and make your stay relaxing and comfortable in every way.
Hyatt Regency Koh Samui, General Manager at Hyatt Regency Koh Samui, responded to this review
Dear Aileen M, Warmest greetings from Hyatt Regency Koh Samui. Thank you very much for sharing such a wonderful review of your recent stay. We are delighted to know you enjoyed our beachfront location, modern facilities, ocean view rooms, food offerings, and the attentive service of our colleagues. Your compliments are truly appreciated, as our team strives to make every guest feel relaxed and cared for. We also value your constructive comment regarding the restaurant environment, and we will continue working on further improvements to enhance comfort. As a popular Ocean Front 5-star Resort in Koh Samui and Leading Family Resort of Koh Samui, we strive to create unforgettable experiences for all our guests, and we look forward to welcoming you back in the near future for another pleasant stay. Best regards, Pravin Kumar
Perfect from start to finish !
Lovely grounds, multiple swimming pools, great Gym and SPA, absolutely perfect ! amazing hotel and staff, could not ask for anything more Short 10min drive from Airport and 20min to Fisherman's Village and other tourist area's, beach is on the smaller side and the sand is quiet coarse so you need some foot protection and the sea is rocky. But do;t let this put you off. I would highly recommend a Sea view room with club access, as the food, drinks and staff are amazing. !! We will definitely go back !
Hyatt Regency Koh Samui, General Manager at Hyatt Regency Koh Samui, responded to this review
Dear reidwb, Warmest greetings from Hyatt Regency Koh Samui. Thank you so much for taking the time to share your wonderful review of your recent stay with us. It is truly rewarding to read your kind words of support and to know that your experience was an enjoyable one. We are delighted that you appreciated our pools, gym, spa, and the service provided by our colleagues. Your recommendation of the room is sincerely valued, and your compliments serve as great encouragement for our team. As a popular Ocean Front 5-star Resort in Koh Samui and Leading Family Resort of Koh Samui, we’re always here to make your experience exceptional and look forward to welcoming you back in the near future for another perfect stay. Best regards, Pravin Kumar
Great food experience
Highly recommend. Great food for vegatrians. Fresh, tasty, rich flavors. lots of options. Also for kids. We really enjoyed the staff service and help choosing from the big menu.
Hyatt Regency Koh Samui, General Manager at Hyatt Regency Koh Samui, responded to this review
Dear Sunshine13387474323, Warmest greetings from Hyatt Regency Koh Samui. First and foremost, thank you very much for sharing your supportive feedback. We sincerely thank you for your thoughtful recommendation and we are delighted to know that you enjoyed the food offerings, and it is wonderful to know that our colleague’s service made a positive impression. Your compliments are greatly appreciated and serve as a strong motivation for our team to continue striving for excellence in every aspect of our service. As a popular Ocean Front 5-star Resort in Koh Samui and Leading Family Resort of Koh Samui, we remain committed to delivering memorable experiences and look forward to welcoming you back in the near future for another pleasant stay. Best regards, Pravin Kumar
Amazing hotel
10/10 experience, everything from the food, to accommodations, beach, and amenities were top tier. The staff is extremely friendly and always able to help.
Hyatt Regency Koh Samui, General Manager at Hyatt Regency Koh Samui, responded to this review
Dear Moarcel, Warmest greetings from Hyatt Regency Koh Samui. First and foremost, thank you for sharing your wonderful feedback. I am delighted to hear that your stay with us was enjoyable, and we are overjoyed to have been part of such a memorable experience. As a popular Ocean Front 5-star Resort in Koh Samui and Leading Family Resort of Koh Samui, we remain committed to delivering memorable experiences. My team and I are looking forward to welcoming you back in the near future for another amazing stay. Best regards, Pravin Kumar
Very good
Overall, the hotel is excellent. The rooms are wonderful with lovely views, the staff is fantastic—warm and courteous—and the breakfast is simply outstanding. The kids' club is delightful, featuring friendly staff who proactively engage with the children. The pools are great, and the atmosphere is lovely and quiet. The food in the restaurants is tasty but, unfortunately, expensive; the lack of alternative dining options outside the hotel is, in my view, a downside. There are no massage services outside the hotel either, so you have to take a taxi to get anywhere, which is another disadvantage. Additionally, I do not feel the place is sufficiently accessible for families with babies in strollers; getting from one area to another involves a long, very steep walk—at times, it even feels unsafe.
Hyatt Regency Koh Samui, General Manager at Hyatt Regency Koh Samui, responded to this review
Dear zohar, Warm greetings from Hyatt Regency Koh Samui and thank you much for taking time to provide us the feedback in regard to your recent stay with us. It’s fantastic to know that you enjoyed the rooms with lovely views, the pools, breakfast, and kids’ club, and we truly appreciate your recognition of the warm and courteous service from our team. At the same time, we value your constructive comments regarding dining options and accessibility, which will help us identify areas for further improvement. As a popular Ocean Front 5-star Resort in Koh Samui and Leading Family Resort of Koh Samui, we strive to create unforgettable experiences for all our guests, and we look forward to welcoming you back in the near future for another wonderful stay. Best regards, Pravin Kumar
Fun
Perfect for families of all ages We stayed at Hyatt Regency Koh Samui as a family of six in September 2026, and everything was simply perfect - the pool, the rooms, the food and above all the staff, whose service was outstanding. The resort is designed for maximum comfort for every age, adults and kids alike, with lots of cozy corners to relax in. Highly recommended for families looking for a comfortable, carefree stay on Samui.
Hyatt Regency Koh Samui, General Manager at Hyatt Regency Koh Samui, responded to this review
Dear Relax06309166802, Warmest greetings from Hyatt Regency Koh Samui. First and foremost, thank you very much for taking the time to share your wonderful review. We truly appreciate your kind words of support and thoughtful recommendation. Knowing that the pool, rooms, food, and especially our team’s service created such a perfect family holiday means a great deal to us. Our resort was designed with families in mind, ensuring comfort and enjoyment for all our guests, and we are delighted this was reflected in your stay. As a popular Ocean Front 5-star Resort in Koh Samui and Leading Family Resort of Koh Samui, we remain committed to delivering memorable experiences and look forward to welcoming you back in the near future for another wonderful stay. Best regards, Pravin Kumar
Great place to stay in Ko Samui
The Hyatt is located about 10 minutes from the airport - a short Grab ride away. It's centrally located to get to the many tourist attractions around the island. However, there's not much to walk to near the resort. The resort itself is clean and well laid out. The beautiful views are what you'd expect. It doesn't quite have any sunrise or sunset views over the ocean, but spectacular, nonetheless. There's only a small beach and the sand is coarse compared other beaches. The room they provided was well sized and had a full ocean view. We used the spa and club lounge quite a bit during our stay. The staff was very polite and helpful. They gave us a welcome gift and a memorable parting gift.
Hyatt Regency Koh Samui, General Manager at Hyatt Regency Koh Samui, responded to this review
Dear skippy1199, Warmest greetings from Hyatt Regency Koh Samui. Thank you for sharing your feedback on Trip Advisor. We are delighted to know you had such a positive experience during your stay, and we truly appreciate your kind words highlighting both the resort facilities and the warm service from our team. As a popular Ocean Front 5-star Resort in Koh Samui and Leading Family Resort of Koh Samui, we strive to create unforgettable experiences for all our guests, and we look forward to welcoming you back in the near future for another pleasant stay. Best regards, Pravin Kumar
Humans of Hyatt
The location is very private therefore you need transport to do anything outside of what is offered in the hotel. The pool area is significant however unfortunately the same people would save sunbeds while not there for hours on the daily which IMO find extremely disrespectful to other paying customers. The breakfast is insane and the best I have experienced. The rooms are spacious & clean and housekeeping do a great job. In fact all of the staff are fabulous. I would definitely stay here again if in the area.
Hyatt Regency Koh Samui, General Manager at Hyatt Regency Koh Samui, responded to this review
Dear GinaLee, Warmest greetings from Hyatt Regency Koh Samui. Thank you very much for your positive feedback on Trip Advisor. We are thrilled to know that you were happy with the spacious and clean room and enjoyed the pool, even though there were some challenges with sun loungers. It is also wonderful to hear that breakfast was a highlight and left such a lasting impression. Our culinary team works tirelessly to provide a diverse and delicious dining experience. Our resort is set away from the hustle and bustle, allowing guests to enjoy a peaceful and relaxing atmosphere, and we are delighted to know that you would choose to stay with us again. As a popular Ocean Front 5-star Resort in Koh Samui and Leading Family Resort of Koh Samui, we remain committed to delivering memorable experiences and look forward to welcoming you back in the near future for another pleasant stay. Best regards, Pravin Kumar
Amazing tropical getaway
Outstaning hotel. We stayed 7 nights, and since we had an all-inclusive Luxury Escapes package, rarely left the property. The food was outstanding, and the service amazing. Highly recommend visiting the day spa, and we completed the Thai cooking class as well which was really enjoyable. If you're looking for a secluded getaway for a few nights (or a week), I highly recommend.
Hyatt Regency Koh Samui, General Manager at Hyatt Regency Koh Samui, responded to this review
Dear GeoffChard1982, Warmest greetings from Hyatt Regency Koh Samui. First and foremost, thank you for sharing your supportive feedback. We truly appreciate your kind words of support and thoughtful recommendation. It's wonderful to hear that you enjoyed your stay with us, food and service, as well as the day spa and Thai cooking class. Your positive comments are a meaningful recognition of our team’s efforts. As a popular Ocean Front 5-star Resort in Koh Samui and Leading Family Resort of Koh Samui, we remain committed to delivering memorable experiences and look forward to welcoming you back in the near future for another amazing stay. Best regards, Pravin Kumar
You won’t regret!
We had an amazing stay! The situation of room, cleaning, food and drinks quality and the atmosphere were just perfect for a family with kids.
Hyatt Regency Koh Samui, General Manager at Hyatt Regency Koh Samui, responded to this review
Dear Dream62191500960, Warmest greetings from Hyatt Regency Koh Samui. First and foremost, thank you very much for taking the time to share your wonderful review. We are truly encouraged to hear that you enjoyed your recent stay with us. It is fantastic to know that you appreciated the room, cleanliness, food and drinks, and the overall atmosphere of our resort, which we carefully designed to be a relaxing and enjoyable space for all our guests while providing the highest level of service. It is always rewarding to know that these efforts have made such a lasting impression. As a popular Ocean Front 5-star Resort in Koh Samui and Leading Family Resort of Koh Samui, we remain committed to delivering memorable experiences and look forward to welcoming you back in the near future for another amazing stay. Best regards, Pravin Kumar
Beautiful Hotel in such an amazing site
Beautiful hotel. We spent 3 days in Koh Samui. The hotel is beautiful and so are the surroundings. Great service. The rooms are really pretty and spacious; however, I would have loved to have a family suite big enough to comfortably host the four of us.
Hyatt Regency Koh Samui, General Manager at Hyatt Regency Koh Samui, responded to this review
Dear Mauricio, Warmest greetings from Hyatt Regency Koh Samui. First and foremost, thank you very much for sharing your kind feedback regarding your recent stay with us. We truly appreciate your thoughtful review and are pleased to hear that you enjoyed the beauty of our resort, the surrounding environment, and the attentive service provided by our team. Your feedback regarding family suite options is greatly appreciated, and we value your suggestion as we continue working to enhance our facilities and guest experience. As a popular Ocean Front 5-star Resort in Koh Samui and Leading Family Resort of Koh Samui, we remain committed to delivering memorable experiences and look forward to welcoming you back in the near future for another pleasant stay. Best regards, Pravin Kumar
Exceptional Stay Made Special by the People
A wonderful stay at Hyatt Regency Koh Samui. Our private villa was beautiful, but it was the genuinely warm, attentive staff and exceptional service that made the experience truly special.
Hyatt Regency Koh Samui, General Manager at Hyatt Regency Koh Samui, responded to this review
Dear Darren T, Warmest greetings from Hyatt Regency Koh Samui. First and foremost, thank you very much for taking the time to share your wonderful review. We are delighted to hear that your stay was wonderful and memorable, and we truly appreciate your kind compliment on a beautiful private villa. Most importantly, we are pleased that our genuinely warm, attentive staff and exceptional service made your experience even more special. We truly honored to have been part of your stay. As a popular Ocean Front 5‑star Resort in Koh Samui and Leading Family Resort of Koh Samui, we’re always here to make your experience exceptional, and we look forward to welcoming you back in the near future for another fantastic stay. Best regards, Pravin Kumar
Under par for what is expected
Rooms were high quality, pool was very small to the capacity of the hotel. Food was high class but if many people staff cannot handle it. Fire show was awesome. Water sport team were very nice. Staff are friendly but miss alot of information to give; they try to compensate but it is eh. Yangna restaurant food is high class. Main point is for the money paid it is not worth it.
Hyatt Regency Koh Samui, General Manager at Hyatt Regency Koh Samui, responded to this review
Dear Anton G, Warmest greetings from Hyatt Regency Koh Samui. First and foremost, thank you for sharing your feedback regarding your recent stay at our hotel. We’re delighted you enjoyed the Room Quality, Restaurant Offerings, Entertainment, and were impressed with our Water Sports Team. We also truly value your comments regarding Pool capacity, Food Service during peak times, and Staff Communication, which will help us improve our service and quality further for all guests. As a popular Ocean Front 5-star Resort in Koh Samui and Leading Family Resort of Koh Samui, we remain committed to delivering memorable experiences and we look forward to welcoming you back in the near future for another pleasant stay. Best regards, Pravin Kumar
Showing 20 reviews since August 21, 2026.