Hyatt Regency Koh Samui
Most of our team speaks English, but translation assistance may be provided using translation apps when needed.
Yes, adapters are available at the front desk—just let us know your device needs and our team will be happy to assist you. We use a 220V, 50Hz electrical system with a Type B plug, so be sure to check your devices and bring a converter if needed.
Yes, we can accept packages before your arrival. Please include your reservation name and date, and send an email to samui.regency@hyatt.com to notify us before sending your package.
Yes, complimentary Wi-Fi is available in all rooms and public areas.
Yes. All non-Thai nationals entering Thailand by air, land, or sea are required to complete the Thailand Digital Arrival Card (TDAC) online within 3 days before arrival, including the arrival date. For more information, please visit https://tdac.immigration.go.th/arrival-card/.
Yes, just contact the front desk to schedule your wake-up time. Please dial 0 on a hotel room phone or (+66) 77 448 777.
We do not have a dedicated concierge, but front desk staff are always happy to assist with local tips, and there is a third-party tour counter located in front of the lobby where you can book tours and experiences around Koh Samui.
Yes, laundry and dry-cleaning services are available daily and subject to an additional charge. Simply contact the Front Desk to have your garments picked up. Laundry bags and service forms are located in your wardrobe.
Yes, babysitting services can be arranged with 24 hours in advance notice through the Front Desk, provided by a third-party provider and subject to an additional charge.
Yes, our restaurant offers a variety of vegan and gluten-free dishes; please ask our restaurant staff for recommendations or menu highlights.
We offer meals inspired by Thai and International cuisines; if you have a cultural preference, we’re happy to recommend suitable dishes.
We kindly ask guests to dine on-site, as outside food delivery is not permitted security and hygiene reasons.
Yes, room service is available daily. For menu and hours, please visit the Dining page.
As a family-friendly resort, most of our guestrooms can accommodate up to 4 guests: 2 adults and 2 children, or 3 adults and 1 child. A maximum of one rollaway bed or crib can be added, subject to availability and applicable charges. This occupancy does not apply to the 1 King Bed Garden View, 2 Twin Beds Garden View, 2 Twin Beds Partial Ocean View, 2 Twin Beds Ocean View, and 2 Twin Beds Ocean View with Club Access room categories.
Yes, we provide cribs and extra beds upon request. Please contact our Reservations team prior to your arrival to arrange a complimentary crib for your child. Extra beds are rollaway beds and are available at an additional charge.
Yes, all our rooms are non-smoking. For Smoking Policy details, please visit Hotel Policies page.
Room views vary by type and availability, so while we can't guarantee a specific view, we encourage you to let us know your preference by contacting our Reservations team prior to your arrival. We will do our best to accommodate your request.
All room types are equipped with a bathtub.
All room locations are assigned based on availability, but you may inquire with our Reservations team. Additionally, our resort does not have elevators.
Yes, guests are welcome to enjoy our 5 freeform pools cascading to the beach. For the latest details on opening hours and seasonal availability, please visit our Homepage and see the “Look Around” section.
Yes, our on-site fitness center is open daily and features the Matrix Fitness cardio and strength machines. For the latest details on opening hours, please visit our Homepage and see the “Look Around” section.
We do not offer a formal business center, but printing service and Wi-Fi are available. For printing, photocopying, or scanning service, please contact our Front Desk. Additional charges may apply.
Yes, spa treatments are available on-site at Verio Spa. You can book a session through (+66) 77 448 777 Ext. 4700.
Yes, our fully equipped meeting room accommodates any kind of gathering events, corporate retreats and celebrations, please visit our Meetings & Events page.
We are located approximately 3.6 km from Samui International Airport, which is about a 10-minute drive.
We currently do not offer a complimentary shuttle bus service. However, private limousine can be arranged through a third-party provider for an additional charge. Please contact our Front Desk for more details.
Downtown can be reached by taxi, ride-hailing apps, or our private limousine service. Please contact our Front Desk team for assistance.
We do not provide car rentals directly, but we can arrange private limousine services through our trusted partners. Please contact our Front Desk team for assistance.
Our Front Desk team can provide information about local attractions. For more details, please visit our Events & Attractions page.
Many of the city’s top attractions—like Wat Phra Yai and Fisherman’s Village—are within a driving distance.
There are limited shopping options nearby, but downtown is easily reachable by taxi, ride-hailing apps, or our private limousine service.
Yes, complimentary on-site parking is available for overnight guests, event attendees, and restaurant guests.
Yes, complimentary valet parking is available for guests.
Charging stations are not available, but public options are nearby at PTT Station, which is about a 20-minute drive.
Yes. Children under 13 years old can stay free of charge when sharing existing bedding with their parents, subject to the applicable room occupancy policy. Additional charges may apply for extra beds, meals, or other services. For detailed information about our child policy, please contact the resort directly at samui.regency@hyatt.com or +66 77 448 777.
Connecting rooms are available. To book one, please contact our Reservations team.
Yes, we provide kid-friendly meal options, please ask our restaurant staff for recommendations or menu highlights.
We’d be honored to host your celebration—our event spaces and experienced planning team are at your service. To explore our venues and packages, please visit our Weddings & Celebrations page for more information.
Our team provides full event coordination, from layout setup to vendor arrangements.
Yes, we offer audiovisual equipment, including projectors, microphones, and screens. Please let us know your requirements.
Yes. On-site catering is available with customizable menus for all occasions—just contact our event team.
Yes, pet-friendly rooms are available in our One King Bed with Plunge Pool and One Bedroom Ocean Front Pool Villa room types. For more information about our pet policy, please visit our Hotel Policies page.
Yes, we offer complimentary pet amenities including pet bed, food bowl and a special welcome box.
There are no designated pet parks nearby, but walking paths around the resort are available and must be kept on a leash or in a pet stroller when at the resort area.
Some areas may be difficult to access for guests with mobility needs. Please contact us to plan your visit.
Accessible rooms are limited, so we recommend confirming availability in advance. Please contact our Reservations team.
Yes, we have rooms with roll-in showers and mobility-friendly layouts. To book one, please contact our Reservations team.
These devices are not available on-site. Unfortunately, there are no local rental providers in Koh Samui, so we kindly recommend that guests bring any required visual or hearing assistance devices with them.
Yes, designated accessible parking spaces are located near the entrance.
Yes, service animals are welcome. There is no additional charge for event or dining guests. For overnight stays, service animals are permitted only in our One King Bed with Plunge Pool and One Bedroom Ocean Front Pool Villa with Club Access room types, and additional charges apply.
To check in, please present a valid form of Government Issued ID or Passport with a matching name on a credit or debit card. Guest arriving to complete the check-in must be an authorized individual on the reservation.
Yes, guests must be at least 20 years old. Minors must be accompanied by an adult.
Yes, we offer luggage storage before check-in and after check-out. Please contact our Front Office team for assistance.
Our front desk operates 24/7, so you’ll still be able to check in. Please inform our Reservations team of your expected arrival time in advance so we can prepare everything for your arrival.
We are unable to guarantee early check-in, but if a room is available, we will be happy to accommodate your request. If your room is not yet ready upon arrival, you are welcome to store your luggage with us and enjoy the resort’s facilities while you wait. To guarantee an early check-in, please contact our Reservations team prior to your arrival, as additional charges apply.
Late check-out is not available during peak dates. However, you may contact our Front Office on the day of your departure to check availability. To guarantee a late check-out, please contact our Reservations team prior to your arrival, as additional charges apply.
Currently, we do not offer express check-out services.
Our hotel features 100% non-smoking rooms, suites, villas, balconies, and indoor public areas. A designated smoking area is available for guests. For more information, please visit our Hotel Policies page.
Lost items are recorded and stored securely—contact our front desk with a description and date of loss, so we can assist in locating it and arrange for its return.
There is no formal dress code. However, we kindly ask guests to wear appropriate attire in public areas, especially in our restaurants.