Reviews
OK Hotel
Location good if u want to stay near King St Wharf , Darling Harbour and Barangaroo.Beds are comfortable but Rooms are dated.
Disappointed
As an World of Hyatt member, we received a room with a roof view, and I booked directly with my Hyatt account. The in-room safe did not work. The rusted drain in the bathroom emitted a urine odor. We stayed for two-nights pre-cruise. We traveled for 48 hours to get there. We needed the rest. The room didn't have a desk, and the table was only enough for one at a time to eat a meal. I've stayed at better Holiday Inns.
I won't be back.
Great location but make sure you get what you pay for. I paid extra for a harbour view room and my view was tainted by roofing which had large ladders atop. Room service was excellent and quick. Breakfast buffet is expensive.
Overpriced for a dated room
First of all, I booked for a Tower room which is the refurbished building but upon arrival I was told that there is no capacity and I was given a room in the non-refurbished building. The state and facilities of the room is way below expectations of a Hyatt and price charged. The wallpaper was peeling and the grouting in the toilets looked terrible. Also there was no coffee machine or coffee sachets which is a bare minimum in this day and age.
The Hyatt Regency Sydney Team, Owner at Hyatt Regency Sydney, responded to this review
Dear JKhor, Thank you for taking the time to share your feedback. I am sorry to learn that your stay did not meet expectations, particularly regarding the room allocation on arrival. I understand how disappointing it would have been to book a Tower Room and then find that it was unavailable upon check-in. While the hotel was experiencing high occupancy during your stay, our team worked to arrange an alternative room from the available accommodation options at the time. I regret that the room provided did not align with the experience you were anticipating, particularly given the expectations associated with your booking. Please be assured that your feedback has been shared with the relevant teams for review. Should you wish to discuss your experience further, please feel free to contact us at sydney.regency@hyatt.com. Warm regards, Michael Pounsberry Hotel Manager Hyatt Regency Sydney
Easy and convenient
Great location - one side of the hotel connects to the city and the other connects to Darling Harbour. Everything here was so streamlined and easy from check in to check out (took me less than a minute to check in). Appreciated how quickly housekeeping tended to our rooms. Highlight was Zephyr rooftop bar - incredible views and hospitality. Highly recommend booking a table for sunset. Cocktails were delicious. Buffet breakfast had lots of variety and well set out - barista coffees are a nice touch.
The Hyatt Regency Sydney Team, Owner at Hyatt Regency Sydney, responded to this review
Dear Travel_lovin_Kiwi, I was particularly pleased to read that your stay felt effortless from beginning to end. Whether it was the quick check-in, our central location, or the attentiveness of our Housekeeping team, it is wonderful to know that you were able to spend less time worrying about logistics and more time enjoying Sydney. I am also delighted that Zephyr was a highlight of your visit. A sunset cocktail overlooking Darling Harbour is one of my favourite Sydney experiences, and it is fantastic to hear that the views, hospitality, and cocktails lived up to the occasion. Thank you as well for your kind comments about breakfast. It is great to know you enjoyed both the variety on offer and the barista-made coffee. I truly appreciate your recommendation and look forward to welcoming you back to Hyatt Regency Sydney on your next visit. Warm regards, Michael Pounsberry Hotel Manager Hyatt Regency Sydney
great place around darling harbor
good location around darling harbor. great place for a run and close to fish market which was the highlight of the area. There are many places around the area that you can go see and eat. also has the wharf that allows you to go anywhere.
The Hyatt Regency Sydney Team, Owner at Hyatt Regency Sydney, responded to this review
Dear Aldiggy, Thank you for your wonderful review. I am delighted to hear that our location provided the perfect base for exploring Darling Harbour and the many attractions, dining options, and waterfront experiences nearby. It is great to know that you enjoyed your runs around the harbour and that a visit to the Sydney Fish Market was a highlight of your trip. Thank you for choosing Hyatt Regency Sydney. I look forward to welcoming you back on your next visit to Sydney. Warm regards, Michael Pounsberry Hotel Manager Hyatt Regency Sydney
would recommend
The hotel was well located, clean rooms and comfortable bed. We arrived well ahead of check in time and were granted early access to our room with very friendly service.
The Hyatt Regency Sydney Team, Owner at Hyatt Regency Sydney, responded to this review
Dear Kirstie, Thank you for your kind review and recommendation. We're delighted to hear that our location, comfortable rooms, and friendly service helped make your stay an enjoyable one. It's especially pleasing to know that we were able to accommodate an early check-in and get your visit off to a great start. We appreciate your feedback and look forward to welcoming you back to Hyatt Regency Sydney soon. Warm regards, Michael Pounsberry Hotel Manager Hyatt Regency Sydney
5th or 6th stay at site, excellent experience as usual
Excellent site, great central location. Great rooms & amenities. Excellent, friendly & polite staff. Five star location & service.
The Hyatt Regency Sydney Team, Owner at Hyatt Regency Sydney, responded to this review
Dear Con, Thank you for your continued support and for choosing Hyatt Regency Sydney time and time again. It is incredibly rewarding to know that, after your fifth or sixth stay with us, we continue to deliver the experience you have come to expect. Your kind comments about our location, rooms, amenities, and team are greatly appreciated, and we will be sure to share your feedback with our colleagues. We truly value your loyalty and look forward to welcoming you back for many more stays in the future. Warm regards, Michael Pounsberry Hotel Manager Hyatt Regency Sydney
Excellent Location and Friendly Staff
Great location right in the heart of Darling Harbour and close to the city. The hotel was very clean, and the staff were amazing and extremely helpful. We really enjoyed our stay and would definitely come back.
The Hyatt Regency Sydney Team, Owner at Hyatt Regency Sydney, responded to this review
Dear Ali, Thank you for your wonderful review. We're delighted to hear that our Darling Harbour location provided the perfect base for your visit and that our team helped make your stay such an enjoyable one. It's especially pleasing to know that you found the hotel clean, welcoming, and well positioned to explore both the harbour precinct and the city. Thank you for choosing Hyatt Regency Sydney. We truly appreciate your kind words and look forward to welcoming you back on your next visit to Sydney. Warm regards, Michael Pounsberry Hotel Manager Hyatt Regency Sydney
Great reasonably priced city centre Hyatt property
great city centre location close to china town and central station. Easy access from and to the airport via the airport rail link. Excellent staff, nice rooms
The Hyatt Regency Sydney Team, Owner at Hyatt Regency Sydney, responded to this review
Dear JohnC-Bangkok, Thank you for sharing your feedback. We're pleased to hear that our central location, comfortable accommodation, and friendly team helped make your stay an enjoyable one. It's wonderful to know that you found travelling to and from the airport convenient and were able to make the most of Sydney during your visit. We look forward to welcoming you back to Hyatt Regency Sydney in the future. Warm regards, The Hyatt Regency Sydney Team
Great Labour Day Long Weekend
We always stay at the Hyatt always a fantastic experience and love the location as we had an event at Bungalow 8 and friends had their boat at the Marina
The Hyatt Regency Sydney Team, Owner at Hyatt Regency Sydney, responded to this review
Dear Mary, Thank you for your wonderful review and for your continued support. We are delighted to hear that Hyatt Regency Sydney remains your preferred choice when visiting the city. It's great to know that our location was the perfect fit for your Labour Day long weekend, allowing you to easily enjoy your event at Bungalow 8 and spend time with friends at the marina. We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay soon. Warm regards, The Hyatt Regency Sydney Team
Great stay, no complaints, but wasn't blown away.
The customer service, cleanliness, hotel facilities (conference rooms and roof top bar) were all excellent. I paid $350 including a corporate discount for a king room without the harbour view. Very nice, but very basic average sized room. No huge complaints as such but for that price I probably expected it to feel a bit more luxurious. Location was excellent.
The Hyatt Regency Sydney Team, Owner at Hyatt Regency Sydney, responded to this review
Dear Jessi, Thank you for your balanced and thoughtful review. We're pleased to hear that our team, facilities, and location helped make your stay an enjoyable one. It's particularly rewarding to know that the service and cleanliness stood out during your visit. We also appreciate your candid feedback regarding the room experience. Guest insights such as yours help us better understand expectations and identify opportunities to enhance future stays. Thank you again for staying with us, and we hope to welcome you back to Hyatt Regency Sydney in the future. Warm regards, The Hyatt Regency Sydney Team
Average view and customer service
It lacks customer service. We told them repeatedly that we were there for a birthday celebration but they completely ignored that fact and didn’t care about it. I was travelling from Melbourne with my elderly parents and a 13 years old son. They couldn’t care less although we requested them to give us both the rooms on the same floor but it wasn’t given. The breakfast was great but the views were below average.
The Hyatt Regency Sydney Team, Owner at Hyatt Regency Sydney, responded to this review
Dear Jyoti, Thank you for taking the time to share your feedback following your stay at Hyatt Regency Sydney. We are sorry to learn that your experience did not meet expectations, particularly as you were celebrating a special birthday with your family. We understand how important these occasions are, and we regret that your stay left you feeling disappointed. We appreciate the opportunity our team had to assist during your stay and to review available room options in an effort to accommodate your preferences. As the hotel was experiencing a period of particularly high occupancy, our options were limited. However, please know that our team genuinely sought to find the best solution available at the time. For guests celebrating special occasions, our Concierge and Guest Services teams are always delighted to assist with pre-arrival arrangements, including celebration cakes and other personalised touches. We would be pleased to help make a future celebration even more memorable. Please be assured that your feedback has been shared with the relevant teams for review. We value comments such as yours as they help us continue to improve the experience we provide to our guests. We are pleased to hear that you enjoyed the breakfast experience and thank you again for sharing your feedback. Warm regards, The Hyatt Regency Sydney Team
Hyatt Hotels are always good.
Like all Hyatt Hotels, the Hyatt Regency delivered high standard accommodation and service. Excellent location, walking distance to Darling Harbour, CBD shops and Light Rail to Circular Quay.
The Hyatt Regency Sydney Team, Owner at Hyatt Regency Sydney, responded to this review
Dear Robert, Thank you for sharing your feedback. We are pleased to hear that you enjoyed your stay and appreciated both the service provided by our team and our convenient location in the heart of Sydney. Being within easy walking distance of Darling Harbour, the CBD, and public transport is something many of our guests value, and we're glad it added to your experience. We look forward to welcoming you back to Hyatt Regency Sydney again soon. Warm regards, The Hyatt Regency Sydney Team
City Hotel with views
Good hotel in convenient location. Easy access to Darling, Harbour, Restaurants and bars, China Town, Thai Town, and the harbour. Rooms are spacious. Rooftop bar is a must during sunset, and breakfast has a good selection.
The Hyatt Regency Sydney Team, Owner at Hyatt Regency Sydney, responded to this review
Dear Ahmed, Thank you for sharing your feedback. We are pleased to hear that our central location, spacious accommodation, and dining offerings helped make your stay an enjoyable one. It's wonderful to know that you were able to explore the local attractions and enjoy a sunset visit to our rooftop bar. We appreciate your kind comments and hope to welcome you back to Hyatt Regency Sydney in the future. Warm regards, Michael Ponsberry Hotel Manager
Good
Good location Good condition Good staffs Clean,quite,I will recommend to my friends. But if you purchase a real coffee machine will be better.
The Hyatt Regency Sydney Team, Owner at Hyatt Regency Sydney, responded to this review
Dear Simon, Thank you for your kind feedback. We are delighted to hear that you enjoyed our convenient location, the cleanliness of the hotel, and the friendly service provided by our team. It is wonderful to know that you had a comfortable stay and would recommend us to your friends. We look forward to welcoming you back to Hyatt Regency Sydney again soon. Warm regards, Michael Pounsberry Hotel Manager
Excellent
The hospitality of the staff is excellent. The hotel is located in the centre of Sydney make us easy to explore the city. I love the atmosphere and also the warm greetings from the hotel staff.
The Hyatt Regency Sydney Team, Owner at Hyatt Regency Sydney, responded to this review
Dear Linda, Thank you for your lovely review. We’re delighted to hear that you enjoyed the warm hospitality, welcoming atmosphere and excellent service from our team. Our central location is one of the great advantages of staying at Hyatt Regency Sydney, providing guests with an ideal gateway to explore the city’s iconic attractions, vibrant neighbourhoods and beautiful natural surroundings. We’re pleased that it made discovering Sydney so easy and enjoyable for you. We look forward to welcoming you back for another memorable stay. Warm regards, Gavin Maloney Director of Sales & Marketing
Try too hard
I was charged breakfast buffet despite checking in at 1 pm on day one. On both occasions, serving staff cleared and cleaned my table ready for the next diner despite I had my napkin on the chair and cutlery on my plate to show I was not finished eating.
The Hyatt Regency Sydney Team, Owner at Hyatt Regency Sydney, responded to this review
Dear H332ABstephent, Thank you for taking the time to share your feedback following your stay at Hyatt Regency Sydney. I was disappointed to learn of your experience and understand your frustration regarding both the breakfast charge and your dining experience in Sailmaker. Having your table cleared before you had finished your meal would certainly be disappointing, particularly when you had indicated that you intended to return. Please be assured that your feedback has been reviewed and shared with the relevant team members. We have taken this opportunity to reinforce the importance of attentiveness and ensuring our guests feel comfortable and unhurried during their dining experience. Should you wish to discuss your experience further, please feel free to contact me directly at nitin.kumar@hyatt.com. Thank you again for bringing this matter to our attention. Warm regards, Nitin Kumar Director of Food & Beverage Hyatt Regency Sydney
Don’t use their laundry service
The room was nice enough. But when we ordered the overpriced laundry service, they returned the clothes to our room and then left the door open. Anyone could have walked in and stolen our things. I would have expected service like this at Motel 6, not the Hyatt Regency.
The Hyatt Regency Sydney Team, Owner at Hyatt Regency Sydney, responded to this review
Dear Xander A, Thank you for taking the time to share your feedback following your stay at Hyatt Regency Sydney. I was disappointed to learn of your experience and understand your concerns regarding the handling of your laundry delivery. Leaving a guest room door unsecured is not the standard of care we expect from our team, and I am sorry that this occurred during your stay. Please be assured that the incident has been reviewed and discussed with the relevant team members to reinforce the importance of following our established procedures and guest security protocols. Should you wish to discuss your experience further, please feel free to contact me directly at bryan.yang@hyatt.com . Thank you again for bringing this matter to our attention. Bryan Yang Executive Housekeeper Hyatt Regency Sydney
Wonderful hotel
Lovely clean hotel in a great location. Friendly and efficient staff. Looking forward to my next stay for our conference.
Marianne Work, Owner at Hyatt Regency Sydney, responded to this review
Dear Guest, Thank you for sharing your feedback. I’m sorry we fell short, especially during such a special occasion for your daughter. Although early check-in is subject to availability, we should have communicated this clearly before your arrival and handled your request more effectively. Please accept my sincere apologies for the disappointment and inconvenience caused. We hope to have the opportunity to welcome you back and provide the experience you expected. Warm regards, Michael Pounsberry Hotel Manager
Showing 20 reviews since September 22, 2026.