FAQs

Our multilingual staff speak multiple languages and are fluent in English. Some of the languages spoken by our team are Chinese, Korean, Indonesian, Tagalog, Vietnamese, Arabic, Nepali, Spanish, Italian, German, Dutch and French.

Yes, adapters are available upon request.

Yes, we can accept packages before your arrival. Contact the hotel prior to sending the package and inform the concierge of your booking + Parcel details. You can either call our hotel and ask the concierge directly, or email the concierge at SYDRS-Front.Office-Concierge@hyatt.com.

Yes, complimentary Wi-Fi is provided in all rooms and public areas.

Unfortunately, pets are not allowed, except for service animals.

Absolutely, just contact the Guest Services team by dialing 9 from your in-room telephone to schedule your wake-up call.

Yes, our Concierge team is happy to help with dining, attractions, transportation bookings and recommendations.

Yes, laundry and dry-cleaning services are available daily through an off-site laundry company. Laundry tickets can be found in the closets in all guest rooms.

We do not offer childcare services, but our Concierge team can suggest reputable local providers.

Yes, our restaurants offers a variety of vegan and gluten-free dishes and can cater to dietary requirements. Please ask our staff for recommendations or menu highlights.

Our dining team offers menus influenced by various global cuisines and can accommodate dietary requests. We do suggest calling in advance for us to accommodate any special requests on +61 2 8099 1234.

Yes, outside food delivery is welcome, although you must go down to the lobby to collect it. For security reasons, delivery drivers are not given access to guest floors and rooms.

Yes, room service is available daily. For menu and hours, please visit our Dining page.

Yes, we provide cribs and extra beds upon request. Extra Beds are an additional cost (space allowing), and cribs are complimentary if available. To organise, call the hotel in advance (+61 2 8099 1234) and our Guest Services team can note this down on your reservation to arrange the room prior to your arrival.

Sofa beds are unavailable, although rollaway beds are available upon request (space allowing). Please call the hotel in advance to see if a rollaway bed can arranged prior to arrival on +61 2 8099 1234.

Yes, all our rooms are non-smoking. If evidence of smoking is found in the room, a $400 smoking and cleaning fee will be charged.

If you are looking for a particular view, you can choose the corresponding room type when booking.

Only our suites have bathtubs. See our suite options on this page.

Yes, all requests can be noted on your reservation and we will do our best to accommodate these requests.

We do not have a swimming pool at the hotel.

Yes, our on-site Fitness Center is open daily 24/7 and is accessible using your room key.

We do not offer a formal business center, but printing is available and can be requested from the Guest Services team or Front Desk. Wi-Fi is complimentary for all guests and all rooms have a work station.

Yes, spa treatments are available on-site. Please see the Nabea Spa page of our website for treatments and prices.

Yes, our meeting rooms accommodate any kind of gathering. To book a meeting space, call the hotel directly to speak to our Sales team, or you can send an email to sydrs.sales.enquiry@hyatt.com.

We are located approximately 12km from Sydney Kingsford Smith Airport. Approximately 15 minute drive.

We currently do not offer shuttle services, but taxis and public transport are readily available nearby. You can also call the hotel directly and our Concierge team can assist. Call +61 2 8099 1234 or email SYDRS-Front.Office-Concierge@hyatt.com and cc SYDRS-Front.Office-Belldesk@hyatt.com for assistance with booking transportation.

The nearest train station, Town Hall station, is approximately 8-minute walk away.

Buses, trains and the Light Rail are in close proximity to the hotel. Taxis can be ordered with the Concierge team and they will arrive at the front of the hotel.

We are located in the middle of the CBD, adjacent to Darling Harbour.

We do not provide rentals directly, but we’re happy to connect you with nearby provider. Limousine/ chauffer services can be organized through the Concierge team.

Absolutely, we offer printed maps and insider tips. Please see the Concierge team who will be happy to help.

Many of the city’s top attractions—like Sydney Harbour Bridge and the Opera House are within walking distance or accessible by transport. Darling Harbour entertainment and dining precinct is just minutes away. A few Darling Harbour attractions you can visit are the Chinese Garden of Friendship, Australian National Maritime Museum, Sea Life Aquarium, Madame Tussauds, Wild Life Sydney and more.

Yes, we are within walking distance to the Queen Victoria Building (QVB), Westfield Shopping Centre, Darling Harbour and Barangaroo. .

On-site parking is not available, but there is a Wilson Car Park across the street from our hotel and has a partnered rate. For the latest rates and detailed information, please visit the dedicated Parking & Transportation page.

We currently do not offer valet parking, but self-parking is available at the Wilsons Car Park directly opposite the hotel.

Electric vehicle charging stations are not available at the hotel.

The Secure Parking facility next to Wilson Car Park, opposite the hotel, has electric vehicle parking available. Please note that we are not partnered with this carpark; we will not be able to provide any discounted prices.

Connecting rooms can be requested and are subject to availability.

Children’s menus are available in all bars and restaurants except Zephyr Sky Bar.

Yes, weddings and special events can be hosted at our hotel. For enquiries, email sydrs.sales.enquiry@hyatt.com.

Our experienced Event Planning Team can assist with your event coordination. To enquire about holding your meeting or event at Hyatt Regency Sydney, please email sydrs.sales.enquiry@hyatt.com.

Yes, we offer audiovisual equipment, including projectors, microphones, screens and more. This is organised by Encore, who have a team in-house at Hyatt Regency Sydney. For AV enquires, please email hyattregencysydney@encore-anzpac.com. Do note that they are an external supplier pricing negotiations are to be arranged with the Encore team.

On-site catering is available with customisable menus for all occasions.

Yes, our hotel is fully accessible throughout. For special requirements, please email sydney.regency@hyatt.com.

Accessible rooms are available. We recommend confirming availability in advance through sydney.regency@hyatt.com.

These devices are not available on-site, but the concierge can suggest rental services that supply them locally. Although in our meeting rooms, we do have a hearing loop system. To use this feature on a guest's hearing device, they just need to turn it to ‘T’.

Yes, we have rooms with roll-in showers and mobility-friendly layouts. Please email sydney.regency@hyatt.com to request an accessible room with roll-in shower facilities.

Accessible parking is not available on-site, but the Wilsons Car Park opposite the hotel has accessible spaces.

Yes, service animals are welcome. No fees.

To check in, please present a valid photo ID & Credit Card.

Yes, guests must be at least 18 years old. Minors must be accompanied by an adult.

Yes, we offer luggage storage. Our Concierge team can assist.

Our front desk is available 24/7. We request that if you will be arriving after midnight, please inform us in advance by calling the hotel, and our Guest Services team will note this down on your reservation. Tel: +61 2 8099 1234

Early check-in is subject to availability.

Late check-out options are subject to availability. Fees will apply. Please see our Front Deck team to arrange.

Yes, express check-out is available. You can just drop your keys at the Express Check-Out box in the Lobby.

Our hotel is 100% smoke-free. If evidence of smoking is found, a $400 smoking and cleaning fee will be charged.

Lost items are recorded and stored with our Housekeeping department. You can call our hotel on +61 2 8099 1234 and our Guest Services team will connect you with our Housekeeping department.

Smart casual attire is appreciated in our dining areas, especially during dinner service. Smart Casual is required for the Zephyr Sky Bar. No tank tops, no thongs or slippers are to be worn.