FAQs

Our multilingual team members speak English, Cantonese, and Mandarin, ensuring smooth communication and a comfortable experience for all guests throughout their stay.

Yes, universal power sockets are available in all guestrooms for your convenience. The hotel operates on a 220V, 50Hz electrical system with UK-style Type G plugs. Guests travelling with devices that require different voltage or plug types are advised to bring a suitable converter or adapter.

Yes, the hotel can receive packages on behalf of registered guests prior to arrival. Please ensure that the guest’s name, reservation number, and check-in date are clearly indicated on the parcel. No handling fee is required. For assistance with delivery arrangements, kindly contact our Concierge team in advance.

Hyatt Regency Hong Kong, Sha Tin is a refreshing urban resort in Hong Kong. Located adjacent to University MTR Station, The Chinese University of Hong Kong and CUHK Medical Centre in Sha Tin, the hotel provides a convenient escape surrounded by lush greenery, just steps away from the city’s hustle and bustle. Whether visiting to explore Hong Kong’s natural beauty or travelling for business, guests will discover welcoming guestrooms complemented by a full range of facilities. 

Hyatt Regency Hong Kong, Sha Tin weaves the essence of its surroundings into the guest experience with understated authenticity. At Sha Tin 18, culinary traditions of Cantonese and Dongguan cuisine are thoughtfully reimagined, celebrating flavours that have shaped Hong Kong’s dining culture for generations. Melo Spa incorporates natural inspirations from the region, including the locally renowned Sha Tin pomelo, offering wellness experiences that honour the area’s agricultural heritage. Situated beside Tolo Harbour and surrounded by the lush hills of the New Territories, the hotel reflects the district’s evolution from rural landscape to a vibrant community connected by education, culture and nature. Through these elements, the hotel offers guests an opportunity to discover Hong Kong’s local character, a harmonious balance of rich roots and contemporary living.

Absolutely, just contact the Guest Services by dial ext. 0 to schedule your wake-up time.

Yes, should you need assistance with transportation arrangement, theatre or dinner reservations, car rentals, city tours or any other services, please contact Concierge by dial ext. 0.

Yes, laundry and dry-cleaning services are available daily. Please refer to the detailed price list in the room for more information. Simply dial ext. 0 contact Guest Services for pick up and express service.

Yes, babysitting services can be arranged with advance notice through dial ext. 0 to contact Guest Services.

Yes, outside food delivery is welcome and is allowed in your guestroom only—just inform the front desk for any assistance.

Yes, room service is available 24 hours daily. For menu and hours, please visit the Dining page.

Hyatt Regency Hong Kong, Sha Tin features 562 guestrooms and suites, including 132 guestrooms for extended stays, catering to business and leisure travelers alike. Enjoy scenic views of Tolo Harbour or calming mountain, and make the most of our inviting features such as complimentary Wi-Fi during your stay. Upgrade to premium suites for extra space and comfort for an ultimate relaxation.

Yes, hypoallergenic pillows and bedding are available upon request. Please contact us ahead of your stay to ensure availability at hongkong.shatin@hyatt.com.

Yes, cribs and extra beds are available upon request at Hyatt Regency Hong Kong, Sha Tin. Baby cribs are complimentary, while extra beds are available at an additional charge and subject to room type and availability. Please share your requirements with us in advance, and our team will be delighted to assist with the arrangements to ensure a comfortable stay.

Rollaway beds are also available upon request at an additional charge and subject to availability. For your convenience, we recommend making the request prior to arrival so we can make the necessary arrangements.

All guestrooms and suites at Hyatt Regency Hong Kong, Sha Tin are non-smoking. A cleaning fee of HK$2,000 will apply for smoking in the room. Designated outdoor smoking areas are available for guests who wish to smoke.

Room views vary by type and availability. Guests may choose from our Mountain View or Harbour View rooms when making a reservation. While specific views cannot be guaranteed, please let us know your preference and our team will do their best to accommodate your request.

Bathtub-equipped rooms are available in selected categories, we recommend selecting a bathtub-equipped room during booking or notifying us in advance of your preference.

Certainly. If you would prefer a quieter room located away from elevators or high-traffic areas, please inform us when making your reservation. Room allocation is based on availability, and our team will be pleased to do their utmost to meet your request.

Our culinary team presents a diverse selection of dining options, celebrating both local and international flavors, allowing guests to find something suitable for every palate.

• Sha Tin 18: Offers authentic Cantonese delicacies.

• Cafe: International buffet covering a variety of global cuisines.

• Tin Tin Bar: Creative cocktails paired with premium bar bites.

• Dietary Requirements Arrangements: Vegetarian, vegan, and other special needs can be accommodated upon request. Simply inform our team of your preferences, and we will be delighted to recommend suitable dishes or make tailored arrangements.

Yes, our restaurant offers a variety of vegan and gluten-free dishes; please ask our staff for recommendations or menu highlights.

Yes, guests are welcome to enjoy our 25-metre outdoor temperature-controlled swimming pool located on the Lobby Level. Surrounded by lush landscaping, it’s an ideal setting for both leisure and refreshing swims. For the latest details on opening hours and seasonal availability, please visit our homepage.

Yes, our on-site fitness center is open daily and features cardio machines with built-in TV and A/C, strength equipment and a yoga studio. We also offer headphones, towels, and water for your convenience. For the latest details on opening hours, please visit our Fitness Centre page.

Yes, our business center is fully equipped with a computer work room with Wi-F and a full range of secretarial services including fax, photocopying, translation and word processing services.

Yes, our award-winning Melo Spa offers an extensive selection of body treatments, facials, and signature wellness therapies inspired by Chinese traditions and natural elements. You may book your appointment directly through the Melo Spa page or by calling +852 3723 7684.

Yes, Hyatt Regency Hong Kong, Sha Tin features a variety of versatile meeting and event venues, including the Regency Ballroom, function rooms, and outdoor garden. All spaces are equipped with advanced audiovisual facilities and supported by our professional Events team, ensuring a seamless experience for meetings, conferences, and private celebrations alike.

Yes, complimentary Wi-Fi is provided in all rooms.

Yes, complimentary Wi-Fi is available in all rooms and public areas.

Using the World of Hyatt app, you can perform mobile check-in, access your room digitally with Hyatt Digital Key (including features like tapping your phone or Apple Watch at the door), and make use of app-based services for a touchless stay.

We are located approximately 39.8 km from Hong Kong International Airport, which is about a 30-minute drive via the Tsing Sha Highway under normal traffic conditions.

We currently do not offer airport shuttle services. However, taxis are readily available at the airport, and public transport options—including bus and MTR East Rail Line—provide convenient connections to the hotel.

The hotel is just a five-minute walk from University Station (MTR East Rail Line), offering direct access to downtown Kowloon, Hong Kong Island, and the New Territories. Bus stops are also located within walking distance of the hotel.

Guests can easily access trains, buses, and taxis just steps from the hotel entrance. University Station on the MTR East Rail Line is only a short walk away, making travel to key destinations across Hong Kong convenient and efficient.

Downtown areas such as Kowloon Tong, Mong Kok, and Tsim Sha Tsui can be reached in approximately 20 to 30 minutes by MTR or taxi. Our team will be pleased to recommend the most efficient route depending on the time of day.

Yes, limousine service is available upon request. The journey to the hotel takes approximately 30 minutes. To arrange limousine service, please contact us at +852 3723 1234 or hongkong.shatin@hyatt.com. A HK$200 surcharge applies for services between midnight and 6:00 a.m. For the latest details, please visit our parking & transportation page.

Absolutely. Our Concierge team will be happy to offer printed maps, detailed directions, and insider tips to help you explore nearby attractions and discover the best of Sha Tin and beyond.

The hotel is conveniently located near popular attractions such as the Hong Kong Science Park, Chinese University of Hong Kong, and Sha Tin Racecourse. Guests can also reach Tai Po Market, Ten Thousand Buddhas Monastery, and Sha Tin Town Centre within a short drive or train ride. Also, there are plenty of hikes and walks nearby as well as 20 kilometres of cycle paths that take you along the Tolo Harbour shoreline as far as the rural Tai Mei Tuk village.

While the hotel enjoys a tranquil riverside location, guests can easily reach shopping and dining hubs such as Sha Tin’s New Town Plaza, Kowloon Tong’s Festival Walk, and Mong Kok’s bustling markets by MTR on the East Rail Line.

Yes, on-site self-parking is available for guests. For the latest parking rates and details, please visit the Parking & Transportation page.

Valet parking is not currently available. However, convenient self-parking facilities are provided for all in-house guests and visitors. For current parking rates, please visit the Parking & Transportation page.

Yes, Tesla and Shell Recharge electric vehicle charging stations are available 24 hours a day on the 1st floor of the hotel car park. Once your vehicle is fully charged, please unplug to allow other guests to use the charging facility.

Yes, connecting rooms are available at Hyatt Regency Hong Kong, Sha Tin—perfect for families or groups who wish to stay close together. As connecting rooms are limited, we recommend requesting them at the time of booking so our team can do their best to accommodate your preference.

Families traveling with children can request complimentary cribs, high chairs, and rollaway beds (available for a daily fee). Kid-friendly cutleries and high chairs are available at dining outlets.

Absolutely. Families can enjoy a wide selection of kid-friendly options at Café’s international buffet, featuring dishes that appeal to all ages. Children’s portions are also available upon request at our restaurants, ensuring a pleasant dining experience for every member of the family.

We would be delighted to host your celebration. Choose from the Regency Ballroom and flexible salon venues for banquets, or our landscaped garden for an elegant outdoor ceremony. For intimate gatherings, Sha Tin 18 offers private dining rooms ideal for smaller celebrations. Our dedicated Events team will tailor every detail to create a memorable occasion.

Our professional Events Planning team provides end-to-end coordination for meetings, conferences, weddings, and celebrations. From venue setup and décor to vendor arrangements and on-site support, we tailor every detail to suit your vision and ensure a flawless experience.

Yes, a full range of audiovisual equipment—including projectors, LED screens, microphones, and sound systems—is available for hire. Please share your requirements in advance, and our technical specialists will assist with setup to ensure your event runs smoothly.

Yes, our experienced culinary team offers on-site catering with fully customisable menus for meetings, weddings, and private celebrations. From authentic Cantonese delicacies to international buffets, we’ll design a dining experience that perfectly complements your event.

Unfortunately, pets are not permitted in the hotel, with the exception of service animals, which are always welcome.

Yes, Hyatt Regency Hong Kong, Sha Tin is designed with accessibility in mind. The hotel features step-free access to public areas, including the main entrance, restaurants, meeting spaces, and guest facilities. Elevators and accessible routes connect all key areas to ensure a comfortable stay for guests with mobility needs.

Yes, accessible guestrooms are available and thoughtfully equipped with wider doorways, lowered switches, grab bars in the bathroom, and other supportive features for enhanced comfort and safety. As these rooms are limited, we recommend confirming availability at the time of booking.

Yes, selected accessible guestrooms include roll-in showers and mobility-friendly layouts. To reserve one of these rooms, please contact our Reservations team in advance so we can best accommodate your needs.

Visual and hearing accessibility features, such as visual fire alarms and flashing doorbell alerts, are available in selected accessible guestrooms. Please inform us of your requirements prior to arrival so we can make suitable arrangements.

Yes, designated accessible parking spaces are available in the hotel’s car park with direct elevator access to the lobby and guestrooms. For assistance upon arrival, please contact our Concierge team.

Yes, service animals are welcome at Hyatt Regency Hong Kong, Sha Tin at no additional charge. We kindly ask guests to inform us in advance so our team can make the necessary preparations for a smooth arrival experience.

To check in, please present a valid photo identification and the credit card used to guarantee your reservation.

Yes, guests must be at least 18 years old to check in. Minors under 18 years of age must be accompanied by a parent or guardian.

Yes, complimentary luggage storage is available at the Concierge Desk before check-in and after check-out for your convenience.

Our Front Desk operates 24 hours a day. You will be warmly welcomed regardless of your arrival time.

Check-in is at 3:00 PM, and check-out is at 11:00 AM. Early check-in and late check-out may be available depending on availability.

Early check-in may be arranged upon request and is subject to availability. While we are unable to guarantee early check-in, our team will do its best to accommodate you.

Our check-out time is 11:00 AM. Kindly dial ext. 2 to contact Front Desk if your departure will be delayed or if you wish to extend your stay. Kindly note that late check-out may not be available during peak periods.

Yes, Express Check-out is available for your convenience. Please contact the Front Desk for details prior to your departure.

Hyatt Regency Hong Kong, Sha Tin is a 100% smoke-free property in compliance with Hong Kong’s Smoke-free Ordinance. Smoking is only permitted in designated outdoor areas. A cleaning fee of HK$2,000 will apply for smoking inside guestrooms.