Reviews
I couldn’t get my bill, and staff don’t know their own services.
Service was the weak point. I asked the front desk about charging my electric car, and they told me the hotel doesn’t offer that. It does. It shouldn’t be up to the guest to know the hotel’s services better than the staff. The bigger problem came after checkout. I’ve called the billing department several times and no one ever answers. The front desk just transfers me back to billing, where the line rings out again. For a business traveler who needs an itemized invoice to get reimbursed, this is a real problem. It shouldn’t take this much effort to get a copy of your own bill.
A H, Other at Hyatt Regency San Francisco Downtown SOMA, responded to this review
Dear Howie, Thank you for sharing your feedback. We apologize for the frustration you experienced with our team’s communication regarding electric vehicle charging and, especially, the difficulty obtaining your itemized invoice after checkout. We understand how important timely billing documentation is for business travelers and regret that you had to make multiple attempts without receiving the assistance you needed. This is not the level of service we strive to provide. Your comments regarding staff knowledge and the challenges reaching our billing department are important, and we will share them with the appropriate teams to help improve communication and follow-up. We apologize again for the inconvenience and appreciate you bringing these concerns to our attention. Kind regards, Hyatt Regency San Francisco Downtown SOMA
Good location, horrible maintenance. Don't recommend.
Good location ~ close to various food options. However, the elevator issue gave me a bad experience. Elevators frequently overcapacity with people filled to the doors. Wait time for an elevator was over 6 minutes on multiple occasions. Then, when elevators arrived, they were too full to enter. 3 elevators passed (~16 minutes total wait) before I could squeeze into one. You can't take the stairs because the only exit door in the building is a fire alarm door that goes off if you open it. Terrible and stressful experience. I wouldn't recommend anyone stay here if this is standard practice. Due to poor maintenance, we were all inconvenienced during our stay. Don't stay here without understanding you will be late for your meetings, ride share, or appointments.
A H, Other at Hyatt Regency San Francisco Downtown SOMA, responded to this review
Hello Sightsee, Thank you for taking the time to share your experience. I am truly sorry for the frustration and inconvenience you experienced with our elevators during your stay. I completely understand how stressful it must have been to experience such lengthy wait times, especially when trying to get to meetings on time. Unfortunately, one of our elevators required a significant repair, which impacted service throughout the hotel. Please know that we recognized the inconvenience this caused our guests, and our team worked around the clock with our service partners to complete the necessary repairs as quickly as possible. I am pleased to share that the elevator is now fully operational. We sincerely appreciate your patience and understanding during this challenging situation. This is certainly not the experience we want for our guests, and I hope you will consider giving us another opportunity to provide the seamless and enjoyable stay you deserve. Kind regards, Michael Baier, Managing Director
Good hotel -- much cheaper on weekends
Great hotel, close to Muni stops and some good eating choices. The staff are very friendly and organized. Wonderful mattress and pillows -- haven't slept so soundly in a long time!
A H, Other at Hyatt Regency San Francisco Downtown SOMA, responded to this review
Dear Barbara, Thank you for sharing your top score with us, as well as your helpful tips for future travelers! We're glad you found our location perfect for utilizing public transit, and that you slept so well thanks to our Hyatt mattresses and pillows. Come back to see us again just as soon as your travels allow! Best regards, Michael Baier, Managing Director
Nice central hotel
Nice hotel in good location. Friendly staff and the room was clean. The barman sherman was excellent and really made our stay!
A H, Other at Hyatt Regency San Francisco Downtown SOMA, responded to this review
Hello Michelle, We're so glad you landed with us here at our Hyatt Regency, enjoying our central location, our friendly welcome, and our clean, comfortable rooms! Sherman will smile upon learning that he helped make your stay with his service at the La Société bar! Come back soon! Warm regards, Michael Baier, Managing Director
Great downtown SF hotel!
This was my second time staying at this hotel and I think its a great choice for staying in the downtown area of SF. The hotel is in excellent condition with great rooms, a fantastic lobby and bar, and one of the best fitness rooms I have used in a hotel (it's fantastic). Staff are professional and always very warm and helpful. This will continue to be my go-to hotel while staying in SF
A H, Other at Hyatt Regency San Francisco Downtown SOMA, responded to this review
Greetings David, Thank you for choosing Hyatt Regency San Francisco Downtown SOMA once again! We’re delighted to hear that our hotel continues to be your go-to choice when visiting our city. It’s wonderful to know you enjoyed our guest rooms, lobby, the La Société bar, and fitness center, as well as the warm and professional service provided by our team. Your continued loyalty means a great deal to us, and we’ll be sure to share your kind words with our colleagues. We look forward to welcoming you back for many more exceptional stays in the future! Warm regards, Michael Baier, Managing Director
Excellent place to stay, easy access to everything.
Perfect location. Easy access to everything. Room very clean and everything I needed was provided. Service was excellent by staff, very friendly and knowledgeable.
A H, Other at Hyatt Regency San Francisco Downtown SOMA, responded to this review
Dear Priya, We agree that our location here in SoMa is hard to beat! Thank you for making yourself at home with us, and we'll be sure to share your compliments with our hardworking housekeeping team who kept your room spotless! We all hope to host you again the next time you're in San Francisco. Best regards, Michael Baier, Managing Director
Thoughtful and upscale
All in our party (2 adults and one 17 year old) were impressed with the hotel.. 'fancy' was the comment. Everything we could want was presented within the first few minutes of us entering the hotel... check in, mini market, bar, gathering area, restrooms and the area to keep our luggage for a time after check out. The room was immaculate, as expected. We were in town for the weekend for baseball game and sightseeing. Go Dodgers!
A H, Other at Hyatt Regency San Francisco Downtown SOMA, responded to this review
Hello Stephanie, Thank you so much for the wonderful review! We’re delighted to hear that you and your family enjoyed your stay and that our SoMa hotel made such a great first impression. It’s wonderful to know you found everything you needed right from the start, and that your room was immaculate and comfortable. We’re glad our thoughtful amenities and spaces helped make your weekend in town even more enjoyable. And of course, we’re always happy to hear from fellow Dodgers fans! We hope to welcome you and your family back again soon. Warm regards, Michael Baier, Managing Director
Hyatt
My stay was excellent, per usual, with a Hyatt property. My room was clean; bedding was the best. Staff was professional, friendly and accommodating.
A H, Other at Hyatt Regency San Francisco Downtown SOMA, responded to this review
Greetings Deram, An excellent stay is what we envision for every guest, and we're thrilled to have delivered! We'll share your praise with our hardworking housekeeping crew, and we all hope to welcome you back for another five-star stay in the future. Best regards, Michael Baier, Managing Director
great view
loved the experience and view from my room. everyone at the hotel was very nice and professional. great central location in SF
A H, Other at Hyatt Regency San Francisco Downtown SOMA, responded to this review
Dear Paul, We're thrilled you loved our sweeping views of the city, as well as our warm hospitality here at our Hyatt Regency! Come back to see us in SoMa soon! Warm regards, Michael Baier, Managing Director
Pleasant stay near Union Sq.
Location is perfect for a central downtown experience. Atmosphere is pleasing. Rooms are adequate. Good value. Cleanliness is up to the mark. Not noisy. Service is excellent. Amenities are skeletal. Regency Club needs a facelift and need to be better stocked.
A H, Other at Hyatt Regency San Francisco Downtown SOMA, responded to this review
Hello Rajat, Thank you for taking the time to share your positive score and candid review. We're glad you enjoyed our proximity to Union Square and our inviting atmosphere, as well as our value and service. We are known for our cleanliness as well, and will follow up with our housekeeping team on that front. We also appreciate your mention of our Regency Club, which we take to heart. We hope to welcome you back to SoMa one day to earn your perfect score. Kind regards, Michael Baier, Managing Director
Time that you will not forget!
One of the best experiences a person could have. From the staff to the food! A place everyone should experience I guarantee you will love it!
A H, Other at Hyatt Regency San Francisco Downtown SOMA, responded to this review
Dear Michael, We are truly honored to earn such accolades and your high score! Thank you for joining us for such a fantastic stay, and we'll be sure to pass along your thanks to our team, from La Société to our housekeeping and our front desk! Come back to see us all again soon! Warm regards, Michael Baier, Managing Director
Business travel gem
great location, super convenient to the Moscone Center and downtown locations. Rooms were super clean and nice. Beds and linens were comfortable. I didn't get any annoying traffic noise keeping me up, the room was serene. great space to work from my room when I needed to.
A H, Other at Hyatt Regency San Francisco Downtown SOMA, responded to this review
Hello Christina, We're so glad you discovered us right here next to the Moscone Center! As you noted, we offer quiet rooms perfect for getting some work done as well as getting some rest, and we hope you'll remember us for your next stay in the city...whether for business or for pleasure! Warm regards, Michael Baier, Managing Director
Meh
King rooms are small & substandard, only 2 drawers in the whole room and none in the bathroom. Large table has sharp corners and is dangerous. At 12 inches off the floor, the soap dish is ridiculous.
A H, Other at Hyatt Regency San Francisco Downtown SOMA, responded to this review
Dear Journey, Thank you for taking the time to share your feedback with us. It's good to know what amenities you would welcome in our king rooms moving forward, and we'll look into the corners on our tables right away. Guest safety is paramount. We hope we can host you again one day to fully impress. Kind regards, Michael Baier, Managing Director
Just Basics
Room has low ceiling . Room has no light in the closet / dressing area Parking is not comparable to other hotels or public parking nearby it’s 80$ versus 20$ at sfmoma
A H, Other at Hyatt Regency San Francisco Downtown SOMA, responded to this review
Greetings Camper, Thank you for taking the time to share such valuable feedback with us. While we trust you were comfortable overall, we have noted your desire for higher clearance and a light in the closet. We hope you found the parking option that worked best for you, if the convenience and security of our valet option was not for you. We'd love to welcome you back one day to earn your perfect score. Kind regards, Michael Baier, Managing Director
Great overall experience
Hyatt is a great location if you are visiting for a work conference at Moscone, second time staying at this location. Walking distance to majority of things, staff are super helpful and friendly. Beds are super comfortable and felt clean in the rooms. Will stay there again next time I am in San Francisco
A H, Other at Hyatt Regency San Francisco Downtown SOMA, responded to this review
Hello Shann0nl64, As you discovered, we are just steps from the Moscone center, and we're glad our walkable location enhanced your stay! We're delighted you rested so comfortably with us while in town for work, and we'll pass along your compliments to our friendly, helpful team here at Hyatt. We can't wait to see you again the next time you're in San Francisco! Warm regards, Michael Baier, Managing Director
$900 per night; stinking toilet; carpet with stains
Toilet does not have an exhaust. Air Conditioner made loud noises throughout the night. My room was 4 rooms away from the Elevator, yet I was constantly disturbed by high speed elevators going up & down. Carpet had stains. Sofa/Couch was dirty. Breakfast was not included for a rate of ~$900 per night.
A H, Other at Hyatt Regency San Francisco Downtown SOMA, responded to this review
Hello sri1237, Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay did not meet the standards we strive to provide. We apologize for the issues you encountered with the bathroom, air conditioning noise, carpet, and condition of the sofa. We understand how disruptive these concerns can be, particularly when you are trying to relax and get a good night’s sleep. We also understand your disappointment regarding the rate and breakfast offering. Your comments are important to us, and we will be sharing them with our housekeeping and engineering teams for review and follow-up. We appreciate you bringing these matters to our attention and hope you will consider giving us another opportunity to provide you with the comfortable and enjoyable experience our guests deserve. Kind regards, Michael Baier, Managing Director
Relaxation
Stayed here for a girls weekend, Beautiful Hotel! Great location as well 😊 the resort fee of $30 daily per person was worth it! Beds were comfortable and house keeping was amazing.
A H, Other at Hyatt Regency San Francisco Downtown SOMA, responded to this review
Hello Claudia, We love hosting girls' trips to the city, and we're thrilled you all had such a great time! We agree that our SoMa location is hard to beat, and we're glad you took advantage of our many in-house offerings to make the most of your stay! We'll share your praise with our hardworking housekeeping crew, and we hope to see you all again soon! Warm regards, Michael Baier, Managing Director
Overall the hotel is good
Stayed here for Pokémon Worlds/ XP 2026. Everything was good until Sunday evening, when the room key card would not work and manager Peter was yelling and becoming elevated accusing me of not paying for Sunday night's stay and implying that we were not going to pay (Reservation was paid in full via American Airlines) and that we did not have money to pay for it since apparently the credit card on-file declined, however I stopped by earlier in the day to resolve the issue with Daisy at the front desk and she updated the CC and assured me I had a zero balance. Peter disputed this claim and asked for "proof" which was on a printout (guess where? in the room) Peter then decided he was leaving and left a pile of crap for Luis to address. Luis checked and stated that the balance is paid in full and parking is all paid for, however all that was needed was a CC to be on file for incidentals for Sunday night and noted that earlier in the day the balance was paid, however the CC was not added onto the account and that's all that was needed. Jacob at the front desk on Sunday evening even noted that Peter was being rude towards me and was even giving attitude towards him. It was extremely unfortunate that Peter is not equipped customer service/ customer experience skills. I did ask several members of staff on Monday morning who all stated, "Yes Peter is rude" Overall the hotel is nice, the rooms are clean, everything works, the food was good, the water pressure is good, and the AC made the room comfortable.
A H, Other at Hyatt Regency San Francisco Downtown SOMA, responded to this review
Hello Bryan, Thank you for taking the time to share your feedback. I am pleased to hear that you otherwise enjoyed your stay with us during Pokémon Worlds and found your room comfortable, our hotel well maintained, and your overall experience positive. That said, I am very sorry for the frustration you experienced on Sunday evening. Particularly knowing that you had proactively stopped by the Front Desk earlier in the day to address your account, I can understand how frustrating it must have been to later find that your room keys were not working and to have to revisit the matter. While we do require a valid credit card authorization for incidentals, we also have a responsibility to communicate those requirements clearly and ensure that issues brought to our attention are fully resolved. Just as importantly, every interaction with our team should be handled professionally and respectfully, even when circumstances become challenging. I am personally reviewing the details of your experience with our leadership team so that we can understand where the breakdown occurred and address the concerns you have raised. Thank you as well for recognizing the many positive aspects of your stay. I am disappointed that this interaction detracted from an otherwise enjoyable visit, and I hope we have the opportunity to welcome you back and provide the consistently positive experience you should expect from us. Kind regards, Michael Baier, Managing Director
Clean Comfy and Well Located
The hotel is very comfy, very clean and well located. Enjoyed the gym and the lounge. A very good choice to get around the city.
A H, Other at Hyatt Regency San Francisco Downtown SOMA, responded to this review
Dear Amy, Thank you for sharing your five-star endorsement! We're so glad you were comfortable with us here in SoMa, and enjoyed our location and the offerings we provide, such as our fitness center and Regency lounge. We appreciate your endorsement and hope to welcome you back soon! Warm regards, Michael Baier, Managing Director
Great Stay
We were in the city for only one night, and the Hyatt Regency SoMa was perfect for us. Digital check-in worked like a charm--we didn't have to go to the front desk at all. Our room was on the 18th floor with a nice view of the city; it was clean, quiet, and comfortable. The hotel's location is close to Yerba Buena Gardens, shopping, and a wide range of food options. We loved that we could walk to dinner rather than move the car and deal with traffic. We parked at the garage across from the hotel; it was half the cost of the hotel's valet parking, which was a good deal for us since we didn't need in-and-out privileges on this trip.
A H, Other at Hyatt Regency San Francisco Downtown SOMA, responded to this review
Hello LoveTravel, Thank you for sharing your wonderful feedback! We’re delighted to hear that our Hyatt Regency was the perfect choice for your one-night visit to the city. It’s great to know that our digital check-in made your arrival seamless and that you enjoyed your 18th-floor room, city views, and a clean, quiet, and comfortable stay. We’re also glad our location made it easy for you to explore Yerba Buena Gardens, shopping, and the many dining options nearby without having to move your car. Thank you as well for sharing your parking experience; it’s helpful information for future guests. We’re so pleased everything came together for an easy and enjoyable stay, and we hope to welcome you back the next time you’re in San Francisco! Warm regards, Michael Baier, Managing Director
Showing 20 reviews since August 27, 2026.