FAQs

We’re located at 50 3rd Street, in the heart of San Francisco’s SoMa district, just steps from the Moscone Center, Union Square, and SFMoMa.

Check-in begins at 3:00 PM, and check-out is at 12:00 PM. Room keys will expire on your departure day. For late checkout inquiries, please call the Front Desk. Please note that there is a charge for rooms occupied past checkout time.

Arrangements can be made to store your luggage as needed with our Bell Services or Front Desk

Early check-in and late check-out requests are based on availability. World of Hyatt members may receive priority consideration. Please note an Early Check-in and Check-out Fee may apply.

Yes. Our front desk team is available 24 hours a day to assist with check-in, transportation, and local recommendations. You may also use our digital concierge service.

For your convenience, in addition to dialing "0" from your guestroom, please text our front desk anytime at 415-849-4564.

Yes, Hyatt Regency San Francisco Downtown SoMa is a 100% smoke-free property.

Take advantage of convenient valet parking. To drop off your vehicle, please go to the main hotel entrance. When you're ready to retrieve your vehicle, bring your valet ticket to the Valet Desk. The valet fee is $75. Oversize is $85. Hours: Open 24 hours daily. Dial: Ext. 0 or (415) 974-6400.

A daily destination fee is applied to each room of your stay in order to provide services and amenities which enhance the guest experience. Please contact the hotel directly for more information. Click here to view all inclusions. (Inclusions subject to change at any time.) 

Hyatt Regency San Francisco Downtown SOMA allows pets under 50 pounds. Guests who wish to bring their furry friend to our pet-friendly hotel are required to complete the pet waiver form, and a nonrefundable $150 pet cleaning fee (for stays up to six nights) will be charged. Any stay seven nights or longer will incur an additional $100 deep cleaning fee. These fees are non-refundable.

Our hotel blends modern luxury with an artistic SoMa vibe, featuring curated local art, stylish guest rooms, and proximity to San Francisco’s top cultural attractions.

Absolutely. We’re within walking distance of Union Square, Oracle Park, Yerba Buena Gardens, the Moscone Center and SFMOMA, with easy access to BART and Muni.

SoMa (South of Market) is one of San Francisco’s most dynamic areas, and home to art galleries, tech headquarters, Michelin-starred dining, and lively nightlife.

Yes, many of our rooms and suites offer panoramic views of the San Francisco skyline and the Bay Bridge.

Yes! Check our offers page for seasonal promotions and exclusive packages.

Guests may receive and ship packages through the hotel. A $6 handling fee is charged per box that weighs six pounds or more. The hotel accepts packages no more than five days prior to guest arrival; name on packages must match the name of the registered hotel guest.

We offer a range of 686 modern guest rooms and suites, including Premier Rooms, Corner Rooms, and Premium Suites, with floor to ceiling windows and many with gorgeous San Francisco skyline views. Please note: not all of our rooms have views of the city.

Connecting rooms may be available upon request, subject to availability at check-in.

Select rooms and suites feature floor-to-ceiling windows with sweeping views of downtown San Francisco or the Bay Bridge.

Yes. Rooms are serviced from 8:00 AM - 4:00 PM daily. If you'd like to request service at a specific time or full housekeeping service daily, please speak to our Colleague at the Front Desk or text us at 415-849-4564.

Yes, we do have rollaway beds. They may only be added to our King bedrooms and suites, at an additional cost. Based on availability.

World of Hyatt Globalists and guests who have purchased a room with club access can enjoy access to our Regency Club Lounge. This exquisite Private Cub is available 24/7 and will feature amenities to include locally inspired Food and Beverage offerings, evening drinks and hors d'oeuvres service and a dedicated Host to provide any personal assistance. Located on the first floor past La Societe.

We offer complimentary high-speed internet in all guestrooms and public spaces. Simply select @Hyatt_Guestroom and follow prompts to sign in to the network.

No, but all rooms do have a beverage cooler. If you need a fridge for any reason, please inquire at the front desk.

Yes, room delivery is available during select hours. Choose from our lobby Market’s menu, thoughtfully prepared and packaged in convenient to-go containers. Menus are available in the Hyatt app or our digital concierge service.

Our breakfast buffet can be included with specific room packages and is available for purchase at La Societe at the Lobby Level.

Yes. These options are available upon request. For our team to better prepare for your arrival, we recommend calling or emailing us at SFORD-customer.service@hyatt.com in advance of your stay.

Our communal workspace provides high-speed internet access and printing. This space is in our lobby and available 24 hours a day. Our Regency Club Lounge may also be used for work and is available to all our World of Hyatt Globalists as well as guests who have purchased a room with club access.

Yes, next day laundry service is available Monday through Friday (excluding holidays). Items need to be picked up by 8:00 AM daily for the next day return.

Luggage service is available 24 hours a day, 7 days per week. Luggage to be retrieved from your room within 15 minutes of calling the Front Desk. Please note this is temporary storage of luggage, please use caution regarding valuables.

The hotel operator will be pleased to arrange for your wake-up call. Dial: Ext. 0 or (415) 974-6400.

Whatever you need, whatever you lost, or whatever you simply forgot, Hyatt has it. Our program offers guests access to a range of items to have, borrow or buy. Just ask the Front Desk for a list of items available, and we'll deliver it right to your door. Dial: Ext. 0 or (415) 974-6400.

For your convenience, we have an ATMs located on the 1st floor between the elevator bay and The Market.

Ice machines are located on each guestroom floor next to the emergency staircase. Water refill stations are also located on each guestroom floor next to the emergency staircase. Additionally, we have water stations in the lobby, fitness center and meeting room space.

For the safekeeping of your valuables, we provide complimentary electronic in-room safes in each guestroom. Operating instructions to store your valuables during your stay can be found on the outside door of the safe. Upon your departure, please be sure to leave the door of the safe open. Please contact or visit the Front Desk should you require assistance

You can stream Netflix®, HBO GO®, YouTube® and more than 1,000 other apps from your mobile device to your in-room TV thanks to Staycast!

1. Turn on the in-room TV and select Staycast from the main menu or use the Input button on the TV remote to switch to HDMI
2. Connect to the hotel Wi-Fi on your mobile device and scan the QR code on the guestroom TV or visit GetStreaming.tv
3. Enter the code from the TV instruction screen
4. Open any supported app on your mobile device
5. Tap the cast icon to stream the content to the TV

Use your mobile device as a digital TV remote. Download the Stayconnect App by scanning the QR code on your in-room TV and enter the code.

Please take advantage of our convenient valet parking. To drop your vehicle off, please go to the main hotel entrance. When you're ready to retrieve your vehicle, bring your valet ticket to the Valet Desk. The valet fee is $75. Oversize is $85. Open 24 hours daily. The hotel does not assume liability for loss or damage to guests’ property or vehicle. Do not leave valuables in your vehicle and parking is at your own risk.

We have electric vehicle charging available with valet parking at no additional cost. Should you like to charge your car, let our valet team know when dropping off your car.

We are conveniently located near 3 major airports:

1. San Francisco International Airport (SFO) – 12.9 miles
2. Oakland International Airport (OAK) – 19.0 miles
3. San Jose Mineta International Airport (SJC) – 55.9 miles

No, unfortunately the hotel does not provide transportation services. However, we are conveniently located near BART and Muni lines. Additionally, please ask our Front Desk team about our airport transportation partners.

You can easily travel to and from the Hyatt Regency San Francisco Downtown SoMa by taxi, rideshare, BART, Muni and even walking. Our closest stations are: ·

• Bus Station: Market St. & 3rd St. – 2 Minute Walk
• BART: Montgomery Station – 5 Minute Walk
• MUNI: Powell Station – 5 Minute Walk
• Cable Car: Powell St. & Market St. – 5 Minute Walk

Wealso have a partnership with WAYMO autonomous vehicles. First time riders canenjoy 25% off their first two rides. Ask our front desk for details.

Our convenient location in the heart of downtown places us walking distance from many key attractions: ·

• San Francisco Museum of Modern Art – just across the street
• Moscone Convention Center – 5 Minute Walk (ideal for business travelers and event attendees)
• Union Square – 7 Minute Walk
• Chinatown – 10 Minute Walk
• Oracle Park – 20 Minute Walk
• The Ferry Building – 20 Minute Walk
• North Beach (Little Italy) – 24 Minute Walk

For the scenic route to Fisherman’s Wharf, we are just walking distance from the Powell Cable Car Turnaround. The cable car can get you directly to Fisherman’s Wharf! Muni buses, Bart and rideshare would be the most convenient.

A Hertz Car Rental & Budget Car Rental are located just steps away. We do provide a 20% Off Bike Rentals with our partners, included in your Daily Destination Fee. Please ask our front desk for details.

While we do not have a physical concierge on-site, our front desk team is available 24 hours a day to assist with check-in, transportation, and local recommendations. You may also use our digital concierge service.

No, the hotel does not have a spa.

Yes! Enjoy our breakfast buffet Mon – Fri from 6:30AM – 10:30AM and Sat & Sun from 7AM – 11AM at La Societe in the lobby. The Market, conveniently located on the Lobby Level by the elevators is open daily from 6:30AM – 9PM for locally sourced quick bites, pizzas and grab-n-go items, as well as fresh coffee from our partners, Equator Coffee.

Yes! Our La Societe Lobby Bar is open daily from 4PM – 11PM for light bites and drinks. Choose from the classics or try our delicious specialty cocktails crafted by our dedicated Beverage Manager, Engracio.

No, our hotel does not have a pool

Yes, room delivery is available during select hours. Choose from our lobby Market’s menu, thoughtfully prepared and packaged in convenient to-go containers. Menus are available in the Hyatt app or our digital concierge service.

Yes! Our 3,200-square-foot studio is one of the largest in San Francisco with ultramodern equipment including Life Fitness ellipticals and treadmills, Peloton® bikes, a TRX Pro Suspension Trainer and Concept2 equipment. The facility is located on the third floor and open 24 hours, daily.

We offer over 20,000 square feet of flexible meeting and event space, ideal for conferences, weddings, and private gatherings.

Yes, next-day dry cleaning and laundry services are available Monday through Friday (excluding holidays). Items need to be picked up by 8:00 AM daily for the next day return.

No. Our bar is conveniently located at lobby level near the hotel entrance.

Yes, complimentary, high-speed Wi-Fi is available throughout the hotel for all guests.

Simply select @Hyatt_Guestroom and follow prompts to sign in to the network.

Yes! Guests can enjoy mobile check-in, digital key access, and express checkout through the World of Hyatt app. We've simplified the digital key experience on iPhone and Apple Watch, leveraging Apple Wallet for seamless entry to guest rooms, fitness areas, and other common areas.

• Express mode: Simply hold your iPhone or Apple Watch near the door lock to access your room or common area. No digging through apps or menus.
• Automatic background updates: If you change rooms or add a few extra nights to your stay, your room key in Apple Wallet automatically updates—so there's no extra work for you and no extra trips to the front desk.
• Power reserve: If you're out late to dinner and your iPhone needs to be charged, you'll continue to be able to access your hotel room. Your room key in Apple Wallet will work for up to five hours after your device is in need of a charge.

Go to your World of Hyatt app to get started with room key in Apple Wallet or learn more here.

Yes, all rooms feature USB charging ports and 55” smart TVs with streaming capabilities.

Absolutely! We welcome families and offer spacious rooms, convenient amenities, and proximity to kid-friendly attractions.

Yes, cribs are complimentary upon request, and rollaway beds are available for select room types at an additional cost.

Yes, special group rates and room blocks are available for weddings, meetings, and group travel. For assistance, please email: sford-rfp@hyatt.com

Nearby favorites include the Children’s Creativity Museum, Yerba Buena Ice Skating Center, the Ferry Building, Exploratorium and Pier 39.

Yes! We welcome dogs weighing up to 50 pounds, or two dogs with a combined weight under 75 pounds.

Guests who wish to bring their furry friend to our pet-friendly hotel are required to complete the pet waiver form here. A non-refundable pet fee of $150 applies per stay (up to six nights) to ensure a comfortable experience for all guests. Any stay seven nights or longer will incur an additional $100 deep cleaning fee. These fees are non-refundable.

We welcome most breeds, with the above weight limits.

Yes, both Jessie Square and Yerba Buena Gardens are just outside our doors and a quick walk for pet relief and games of fetch. Take them for a longer walk along Market Street and to Embarcadero. San Francisco is a dog-loving city!

Yes. We offer ADA-accessible rooms featuring roll-in showers or accessible tubs, wider doorways, and other accessible features. Closed-caption or closed-captioning decoders are available for guest room televisions.

Yes, all major public areas, including public entrance, restaurants, meeting spaces, ballroom area, parking, registration desk, fitness center and public restrooms, are wheelchair accessible.

Yes, ADA-designated parking spaces are available near the hotel entrance.

Yes, service animals are always welcome with no additional fee.

Most reservations may have a flexible cancellation policy of up to 72 hours before arrival without penalty OR a 1-night deposit, though some rates or packages may differ. There are exceptions to this rule.

We accept major credit cards, debit cards, and World of Hyatt points.

Reservations can be managed online, through the World of Hyatt app, or by contacting our reservations team directly here.

 A daily destination fee is applied to each room of your stay in order to provide services and amenities which enhance the guest experience. Please contact the hotel directly for more information. Click here to view all inclusions. (Inclusions subject to change at any time.) 

Yes, a valid credit card and matching photo ID are required at check-in for incidentals.

All guestrooms are non-smoking. A $250 cleaning fee will be charged for smoking in your room.

In consideration for all guests, we ask that quiet hours are observed from 9:00 PM-6:00 AM.