Hotel Policies

Destination Fee

At our pet-friendly downtown San Francisco hotel near Union Square, a daily destination fee of $35.00 (subject to change) is applied to each room of your stay in order to provide the following services and amenities, which enhance the guest experience. Please contact the hotel directly for more information. 

• F&B Credit - The Market - Enjoy Coffees, Teas, Snacks and Meals to Go
• Unlimited Local & LD Calls 
• Pressreader - Enjoy Thousands of Newspapers and Magazines from Around the World
• Two Bottled Waters 
• 20% Discount to the Famed Exploratorium Museum
• $5 Discount California Academy of Science 
• 25% Discount Big Bus Tour
• 20% Off Bike Rentals 
• High-Speed Internet Access With Connections for up to 7 Devices
• SF Keepsake - 5 Postcards from our "Windows on the City" Project to Remember Your Visit to SF 
• Access to our Spectacular Fitness Center Featuring Peloton Bikes
• Rollaway Deliveries
• 15% off La Societe Café & Bar
• 20% off Go City Activities
• BroadwaySF Tickets - 15% - 30% off

Pet Policy

Hyatt Regency San Francisco Downtown SOMA allows pets under 50 pounds. Guests who wish to bring their furry friend to our pet-friendly hotel near Union Square are required to complete the pet waiver form, and a nonrefundable $150 pet cleaning fee will be charged.  

Receiving and Shipping Packages

Guests may receive and ship packages through the hotel.

• A $6 handling fee is charged per box that weighs six pounds or more; the bell desk can assist with your shipping needs.
• The hotel accepts packages no more than five days prior to guest arrival; name on packages must match the name of the registered hotel guest.