FAQs

123 Losoya San Antonio, TX 78205    

Check-in is at 4pm. Check out is at 11am.  Requests for early check-in or checkout are honored as available and are subject to additional fees.  If we are unable to grant your request for early arrival, you are invited to store luggage and enjoy the facilities until your room becomes available.

Please note early check-in requests are based on availability. We advise you to guarantee early check-in ahead of arrival by texting us at 210-941-4801. 

For questions about your bill, please note that copies can be retrieved directly from our website. 

Link: https://www.hyatt.com/en-US/contact-hyatt/retrieve-hotel-bill

Yes, Dasa Spa is located inside the hotel, located on the River level. Visit https://www.dasaspa.com/ to learn more.

The hotel is directly connected to The Alamo by the Paseo del Alamo, just a short two‑minute walk to the grounds. You’re only steps away from beginning your journey.

The hotel is located on the Riverwalk. In fact, the Hyatt Regency San Antonio Riverwalk is the only hotel with direct access to both the Riverwalk and the Alamo.

Local shops are located on the hotel's River Level. In addition, the Rivercenter Mall is just one block from the property.

Centrally located in the heart of the city, the hotel is steps away from the Alamo, Riverwalk, Legoland, Sea World Adventures, Briscoe Art Museum, and many other popular attractions.

Q Kitchen | Bar

6:30am-12:00am daily 

MKT Place

6:00am-12:00am daily 

Yes. Guests can order from the hotel's digital dining menu and enjoy delivery throughout the property, including guestrooms and select public areas.

A breakfast buffet is only available on select days. Please inquire directly with the hotel to find out whether a buffet will be offered during your stay.

Breakfast is served daily from 6:30 a.m. to 11:30 a.m. at Q Kitchen | Bar, while MKT Place offers grab-and-go items beginning at 6:00 a.m.

Breakfast is included only for guests who book a Bed & Breakfast rate.

Enjoy the convenience of digital dining via Delivery to your Door. Place your order online and have it delivered to your room or pool. 

Yes. Hyatt Regency San Antonio Riverwalk is a non-smoking hotel. Smoking is not permitted in guestrooms or public areas.

Your room is equipped with a beverage cooler. The temperature of the beverage cooler is about 45-50 degrees. Please be wary of storing medication or foods that need to be kept at a refrigerated level.

Yes, we offer a full service clean after your third night/fourth day. On the other days, we provide light services including remaking beds, removing trash and replacing coffee and towels.

Our bell services are available to you 24-Hours per day. We can conveniently hold your luggage upon your arrival, and have it delivered to your room once it becomes available. Should you need assistance upon your departure, we can also hold your luggage until you are ready to depart. For a quicker service, we can load up your vehicle if you valet with us.

Yes, we provide a laundry bag and price listings located in your guestroom closet. Clothes collected by 8AM will be returned the same day by 6PM, Monday through Saturday. 

Rollaway beds are available for $20 per night in select room types, including king rooms, studios and suites. Rollaway beds are not permitted in queen rooms, and inflatable mattresses are not allowed.

Guests may choose between self-parking and valet parking for an additional nightly fee. Visit the Parking & Transportation page for current rates and details.

We do offer electric vehicle charging stations. Please note this service is not included in our parking fee and additional charges may apply. 

Yes, Guest can leave the car in the parking garage after you check out from the room. Please keep your guest room keys to Exit Garage. Key Drop box is located at the Ramp.  

Yes, there is Sunset Train station and Graham Bus station.

Yes. The hotel's downtown location places many of San Antonio's most popular attractions, restaurants, shops and entertainment venues within walking distance.

Yes. The hotel's temperature-controlled rooftop pool is open year-round.

The pool is available from 6:00 a.m. to 10:00 p.m. daily. Weather permitting.

Yes. The Hyatt Regency San Antonio Riverwalk rooftop pool is the tallest downtown pool in the city, located 15 stories high.

We have premium internet at no cost for all of our guests.

Yes! Hyatt Regency San Antonio Riverwalk is the ultimate setting for the grand wedding of your dreams. Visit our Weddings & Celebrations page to learn more. 

Families can request amenities such as cribs, high chairs and games to make their stay more comfortable. Contact the hotel before or during your stay to arrange family-friendly accommodations. Feel free to call the front desk or text us at (210) 405-6209.

Yes. Families enjoy direct River Walk access, a rooftop pool, walkability to the Alamo and nearby attractions and convenient dining options throughout downtown San Antonio.

Yes, we are a dog-friendly hotel! We require a non-refundable pet fee of $100. Dogs may not exceed 50 lbs each or 75 lbs combined. Two dogs per room is allowed. 

After 11 AM, a late checkout fee may apply.

All you need is a Valid form of Government Issued ID or Passport with a matching name on a credit or debit card. Guests arriving to complete the check-in must be an authorized individual on the reservation.

Packages can be conveniently delivered to our property. We kindly ask that the shipping label contains the following information to ensure your package gets delivered quickly and safely:

Your Name
ATTN: Hotel Name
Hotel Address

Please call our Reservation Desk at 402-593-5141 to inquire about available discounts, rates and offers available for first responders.

To guarantee your reservation, we require a deposit based on the rate or promotion booked.

A non-refundable policy applies dependent on our cancellation policy. If you cancelled within your cancellation window, you can receive a full refund for full deposit taken. If you cancelled outside of our cancellation window, the hotel has every right to charge one-night Room + Tax as a cancellation penalty or Room + Tax for the full length of stay. Cancellations are subject to our Cancellation Policy agreed to upon the time of booking.

Our hotel accepts the following methods of payment: Visa, MasterCard, American Express, Discover, and Diners Clubs. We are cashless property. Apply Pay or Samsung Pay are methods of payment we may accept only at the time of departure. A credit card or debit card is still required upon check-in. Hyatt Gift Cards can be applied towards any charges made to a guest’s folio at checkout only.

You may cancel or change your reservation online using your first and last name and either your reservation confirmation number or your credit card number. Your details will be sent securely. If you have problems retrieving your reservation, please contact us at (402) 593-5141.

Yes. A daily destination fee of $25.00 per room (subject to change) provides guests with exclusive amenities and savings, including dining credits, welcome beverages, spa and attraction discounts, complimentary entry to nightlife, and more. Visit the Hotel Policies page for more information.