Hyatt Regency Kyiv
Yes. Hyatt Regency Kyiv is committed to providing a comfortable and welcoming experience for all guests and offers accessible features throughout the hotel.
Yes. The hotel offers accessible guest rooms designed to accommodate guests with mobility needs. We recommend requesting an accessible room when making your reservation to ensure availability.
Accessible rooms include wider doorways, roll-in showers, grab bars, lowered fixtures, accessible wardrobes, and other features designed for ease of use.
Yes. The hotel provides accessible entrances to facilitate convenient access for guests using wheelchairs or mobility devices.
Yes. Elevators provide access to guest rooms, restaurants and meeting spaces of the hotel.
Yes. Key public spaces, including the lobby, restaurants, meeting rooms, and event facilities, are designed to be accessible.
Accessible parking may be available for guests. Please contact the hotel in advance for details and current availability.
Service animals are welcome in accordance with applicable regulations. Guests are encouraged to contact the hotel before arrival for specific guidelines and assistance.
Yes. The hotel's restaurants and bars are accessible and can accommodate guests with mobility needs.
The hotel team is available to assist guests with visual impairments and can provide guidance and support during their stay.
Yes. Meeting rooms and event spaces can be configured to support accessibility requirements. Please discuss specific needs with the Events or Sales team during planning.
Absolutely. We encourage guests to contact the hotel prior to arrival so that our team can make appropriate arrangements and ensure a comfortable stay.
Please contact the Hyatt Regency Kyiv Reservations team or Guest Services team before your arrival. They will be pleased to discuss your requirements and recommend the most suitable accommodations and services.
Check-in is from 15:00, and check-out is until 12:00. Early check-in and late check-out are available upon request and subject to availability. Additional charges may apply, including up to one night's room rate for significantly early arrivals or late departures. Please contact the hotel for details.
You can book through our website, contact our Reservations team, or make a reservation through your preferred booking platform.
Yes, the room rate includes VAT. The city tax is charged separately and is payable upon arrival in accordance with local regulations.
Breakfast is included with selected rates and packages. Whether breakfast is included will be specified in the rate details during the booking process and in your reservation confirmation. If you have any questions regarding your booking, please contact our Reservations team for assistance.
Yes. You are welcome to share your preferences when making a reservation. We will do our best to accommodate your request, subject to availability.
Cancellation and modification policies depend on the rate and booking conditions. Please check the terms of your reservation or contact our Reservations team for assistance.
Cancellation policies vary depending on the rate and booking conditions. Please check the terms of your reservation or contact our Reservations team for assistance.
You can contact us by phone (+380 44 581 1234) or by email (kyiv.regency@hyatt.com). Our team will be happy to assist with reservations, accommodation, dining, and event enquiries.
Yes. Hyatt Regency Kyiv welcomes families and offers spacious accommodations, dining options, and amenities designed to make stays comfortable for guests of all ages.
Connecting rooms may be available upon request and subject to availability. We recommend contacting the hotel directly before your arrival to discuss your family's needs.
Yes. Baby cots and extra beds are available in selected room categories. Availability may vary, so please request them when making your reservation.
Please check the specific terms when booking or contact our reservations team for details.
Children are welcome to use designated leisure facilities under parental supervision. Please contact the hotel for current age requirements and operating hours.
Yes. Family-friendly dining options and children's menu selections are available in the hotel's restaurants.
The hotel's central location provides convenient access to Kyiv's parks, museums, historic landmarks, and family-friendly cultural attractions.
Yes. Hyatt Regency Kyiv welcomes leisure groups, corporate groups, incentive travel, and special interest groups.
Generally, a reservation of multiple rooms booked together for the same event, program, or travel purpose may qualify for group rates and services.
Yes. Competitive group rates may be available depending on the number of rooms, travel dates, and specific requirements.
You can submit an inquiry through our website or contact the hotel's Sales team with your event details, preferred dates, and estimated room requirements.
Absolutely. Hyatt Regency Kyiv offers flexible meeting rooms, conference facilities, and event venues suitable for business meetings, trainings, receptions, and social gatherings.
Yes. Customized catering, coffee breaks, business lunches, cocktail receptions, and banquet menus can be arranged.
We recommend booking as early as possible, particularly during peak travel periods, to secure room availability and preferred meeting spaces.
Please contact the Hyatt Regency Kyiv Sales team, who will be pleased to assist with room blocks, event planning, and customized group packages.
The hotel is located in the heart of Kyiv, Alla Tarasova Str. 5, close to Sofiiska Square, Saint Sophia’s Cathedral, and many of the city’s main attractions. Its central location makes it convenient for both business and leisure stays.
Hyatt Regency Kyiv combines a central historic location, international standards of hospitality, enhanced safety procedures, a dedicated shelter, backup power infrastructure, premium wellness facilities, and experienced staff available 24/7 to assist guests throughout their stay.
Yes. The hotel offers comfortable accommodation, meeting facilities, high-speed internet, and services designed to support both short business trips and extended stays.
Kyiv remains open and active, with hotels, restaurants, businesses, and cultural venues operating under enhanced safety procedures. Guests are advised to follow all official safety instructions and hotel guidance during their stay. We recommend checking current travel advisories issued by your government before traveling.
The hotel's designated shelter is located on level -2. The shelter is equipped for extended stays and includes seating and sleeping areas, restroom facilities, Wi-Fi access, drinking water, and emergency lighting.
Hotel guests are informed through the hotel's notification procedures. Air-raid alerts are also published through official Ukrainian alert systems and mobile applications. Our team is available to assist guests at any time.
For your safety, we strongly recommend that guests proceed to the designated shelter and follow hotel staff instructions whenever an air-raid alert is announced.
Yes. The shelter is equipped to accommodate guests during extended alerts. Essential amenities are available to support guest comfort and safety.
Yes. The hotel is equipped with backup power systems that support essential hotel operations.
Restaurant operations may be temporarily adjusted during active air-raid alerts in accordance with safety requirements. Room service availability may also be subject to operational conditions. Please contact Reception for the latest information.
Card payments are widely accepted throughout Kyiv. We recommend carrying a small amount of cash as a precaution in case of temporary technical disruptions.
If you require medical assistance, please contact Reception immediately. Our team can assist in contacting emergency services, arranging transportation, or directing you to appropriate medical facilities.
Yes. Our hotel offers several dining options:
Yes, room service is available 24/7.
Yes, our guests have access to Club Olympus (pool, spa) from 6:30 to 21:00 and gym is 24/7.
Yes. Guests can leave their luggage with our Reception team before check-in or after check-out.
The hotel is ideally located near Saint Sophia Cathedral, St. Michael's Golden-Domed Monastery, Independence Square (Maidan Nezalezhnosti), and Andriyivskyy Descent.
Yes. Many of Kyiv's most famous cultural, historical, and architectural attractions are just a short walk from the hotel.
Andriyivskyy Descent is one of Kyiv's most iconic streets, featuring art galleries, local crafts, historic buildings, cafés, and stunning city views.
Absolutely. Guests can enjoy a variety of restaurants, cafés, luxury boutiques, shopping centers, and local specialty stores in the surrounding area.
Families can explore parks, museums, cultural attractions, walking tours, and seasonal events located throughout central Kyiv.
Yes. Our Concierge team can assist with private tours, local recommendations, taxi services, and transportation arrangements.
Yes, parking is available for hotel guests.
Public transportation, taxis, and ride-hailing services operate throughout the city. Temporary disruptions may occur during air-raid alerts or due to operational requirements. Our team will be happy to assist with transportation arrangements.
As commercial passenger flights to and from Ukraine remain suspended, transfers can be arranged to Kyiv Railway Station or other transport hubs upon request.
Yes, Hyatt Regency Kyiv welcomes pets, allowing you to enjoy a comfortable stay with your four-legged companion.
Pet policies, including fees, size limits, and the number of pets permitted per room, may apply. Please contact the hotel directly for the latest details before your arrival.
Yes. Several parks and outdoor walking areas are located near the hotel, providing convenient spaces for walks and exercise with your pet.
Extra beds and baby cots are available in selected room categories, subject to availability. Please contact the hotel before arrival to confirm the options for your room.
Connecting rooms may be available upon request, subject to availability. Please contact the hotel before booking if this is important for your stay.
Yes. Our team can assist with arrangements for special occasions, subject to availability and the selected services. Please contact us in advance to discuss your requirements.
Please contact our Reservations or Reception team before your arrival. We will do our best to accommodate your request, subject to availability.
Yes, complimentary Wi-Fi is available throughout the hotel.
Yes. Hyatt Regency Kyiv is well suited for remote work, offering high-speed internet, comfortable workspaces, meeting facilities, and backup power support.
The hotel maintains connectivity through backup systems whenever possible. However, mobile network performance may occasionally be affected by city-wide infrastructure conditions.