FAQs

Yes, complimentary Wi-Fi is available in all rooms and public areas. 

Yes, our pet-friendly rooms feature a cozy pet bed personalized with your pet's name, a bowl, and towels. A dedicated pet playground is also available for your furry friends to run around and play.  For more details, please visit Pet-Friendly Program page.

Yes, we are delighted to assist with dining recommendations and local attractions. Please contact our Front Desk team.

Yes, laundry and dry‑cleaning services are available daily. Simply contact our Guest Service Centre for assistance.

While the resort does not offer in-house childcare services, guests who require assistance may contact our Guest Service Centre for information on reputable local providers.

Our dining venues provide menu choices that include vegan and gluten‑free dishes, alongside local and international cuisines. Guests with specific allergies or dietary needs are requested to inform our culinary team in advance so that suitable arrangements can be made.

Certified halal dining is not available at this time, though guests will find a range of seafood and vegetarian dishes across our menus. 

Yes, room service is available 24 hours a day. For menu selections, please refer to the room service menu.

Children under 12 may share existing beds with their parents or request an extra bed at no additional charge. Cribs are available upon request for families with infants or younger children.  If your room rate includes breakfast, children under 12 receive complimentary breakfast based on the following:

*Standard and Club Access Rooms: Limited to one child.

*Deluxe Rooms and above: Up to two children included.

Yes. An extra sofa bed can be provided upon request at the time of booking, with the limit of one extra bed per room.  Availability is subject to the maximum occupancy allowed for your specific room category. Fees apply for additional guests aged 12 years old and above. Kindly contact our reservations team to confirm current rates.

Yes, all rooms are non‑smoking. Smoking inside guest rooms is strictly prohibited. A cleaning fee will apply for smoking or vaping in the room, on the terrace, or on the balcony.

Room types and views vary by availability.  While we can't guarantee a specific view, kindly let us know your preference when booking, and we will make every effort to meet your request.

We are located approximately 13 km from Hua Hin Airport, which is about a 30-minute drive.

Yes, we provide private limousine service between the resort and Suvarnabhumi Airport (BKK) or Don Mueang Airport (DMK) with a minimum of 24 hours’ advance reservation. To arrange this service, please contact our Guest Service Centre.

Alternatively, taxis and public transport options are conveniently available.

The nearest train station is Hua Hin Railway Station, located approximately 16 minutes away by car.

Tuk‑Tuks, taxis, and private cars with drivers can be arranged for getting around. Please contact our Front Desk team at the lobby. For an authentic experience, public transport Songthaew green trucks operate daily nearby, offering a common way to navigate Hua Hin.

For information regarding the major attractions, please visit Events & Attractions page.

Yes, we offer complimentary on-site parking for all guests. For more information, please visit Parking and Transportation page.

Yes. One EV charging station is available near the ballroom. Usage is complimentary but subject to availability. For details or assistance with reserving usage, please contact our Guest Service Centre.

Yes, we have connecting rooms ideal for families. Please inform us in advance when making your reservation. We'll note your preference and do our best to accommodate your request, subject to availability.

Yes, kid‑friendly meal options are available upon request.

We offer a variety of complimentary activities for guests of all ages. For more information, please visit Family Staycations page.

Yes, our resort is designed to be accessible throughout, with ramps, elevators, and ADA-compliant facilities. Complimentary wheelchairs are available for guest use upon request.

We offer fully accessible guest rooms featuring wider bathroom doorways, bathroom grab bars, and other supportive features. Please note that these rooms are subject to availability. We highly recommend requesting them in advance when making your reservation, and our team will do their best to accommodate your needs.

Yes, luggage can be stored before check‑in or after check‑out. Our Front Desk team will be happy to assist with arranging secure storage until you are ready to depart or access your room.

Our Front Desk is open 24 hours, so you are welcome to check in at any time. If you plan to arrive after midnight, please inform us in advance via email or phone. This will ensure your room is securely held for your late arrival.

Lost and found items are recorded and stored securely. Please contact our Guest Service Centre with a description of the item and the date of loss.