Reviews

Amazing smooth experience Amazing breakfast experience we had with abhishek and aryan! Room were clean and spacious.

Just an average hotel. A bit old! Bathroom fittings though functional but were rather old (type and quality) with water splashing all over. The bathroom countertop also had uncleanable spots! The WC was seat was not anchored properly. The towels and other bathroom items were of poor quality. Better quality of toiletries including towels which were worn out and rough. Renovation of bathroom and toilets. Layout of the main restaurant and food placement could be made inviting. The club room service needs to be prompt and variety and quality of food certainly need a fresh mind. Spa treatment was fantastic. I have peripheral neuropathy and was also tired and stressed out. The therapy energised me and I was feeling much better. Availability of appointment was easy. Thank you.

I am extremely disappointed with my experience at Hyatt Regency Gurgaon. For a hotel operating under the Hyatt Regency brand, this level of cleanliness and maintenance is simply unacceptable. This has been one of the worst hotel experiences I have had, and the complete failure to provide a clean room has seriously undermined my confidence in the property. I have already had my room changed TWICE, yet the experience remains appalling. A guest should never have to go through multiple room changes just to get basic hygiene and cleanliness. The condition of the room is shocking: - Filthy, stained pillows: The pillows have visible brown and yellow stains. They look absolutely disgusting and are in a condition that makes you question whether they have been properly cleaned or replaced between guests. - Stained bedsheets and hair on the bed: The bedsheets are visibly stained, with marks that appear consistent with bodily fluids, along with hair scattered across the bed. This raises serious concerns about whether the bedding was changed and properly cleaned before check-in. - Dirty towels: The towels are visibly dirty and do not appear to have been adequately cleaned. - Dirty carpets and dusty room: The carpet is unclean, and dust is evident throughout the room. - Faulty lighting: Some of the lights do not work, adding to the impression of poor maintenance and a lack of proper room inspections. These are not minor oversights. Clean bedding, hygienic pillows, fresh towels, a dust-free room, and working lights are the absolute basics of hotel accommodation. They should not be things a guest has to request repeatedly, particularly at a property carrying the Hyatt Regency name. What makes this experience even worse is that the hotel has failed to resolve the issue despite changing my room twice. This suggests a much broader failure in housekeeping quality control and management oversight. If rooms are being handed over to guests in this condition, serious questions need to be asked about the hotel's inspection procedures. I have photographs documenting the condition of the pillows and bedding. The visible stains are deeply concerning, and no guest should be expected to sleep on bedding in such a condition. Hyatt Regency Gurgaon, this is nowhere near the standard of hospitality your brand promises. I expect management to take accountability, investigate these housekeeping failures, and provide a meaningful response—not another superficial apology or room change. I would urge prospective guests to exercise caution before booking this property. Based on my personal experience, the cleanliness and maintenance standards have been deeply disappointing. A premium hotel room is not a luxury if it cannot meet the most basic standards of hygiene. Absolutely unacceptable.

I stayed at Hyatt Regency Gurgaon for one night with my family, and unfortunately, the experience was extremely disappointing. The bedroom AC was not working properly, and the WC flush was also faulty. The check-in process was troublesome, with staff asking me to pay despite having booked the stay entirely using 7,500 World of Hyatt points. The worst part was the breakfast experience. The staff member at breakfast welcome was genuinely rude and showed a complete lack of hospitality. I have stayed at other Hyatt properties before, but I have never experienced such behaviour. I chose Hyatt expecting a certain standard of comfort and service, but this stay fell far below expectations. Honestly, I left feeling that I had wasted my 7,500 points. I hope the management takes this feedback seriously, addresses the maintenance issues and staff behaviour, and considers appropriate compensation for such a disappointing experience.

Location was very good and also the view feels loke dubai i will definitely visit again this property with my friends and family

An exceptional stay with seamless check-in and check-out, outstanding hospitality, tasty and delicious food and a memorable birthday celebration. The staff truly made the experience unforgettable through their kindness, professionalism, and personal attention, I highly recommend this hotel and look forward to visiting again!

Specifically, the assigned premises exhibited the following severe hygiene failures: 1.Active Pest Infestation: Presence of bugs and bed bugs within the rooms. 2.Fungal Growth: Visible mold and fungus growth on the furniture, curtains, and room upholstery. 3.Severe Odour & Poor Sanitation: Pervasive foul smells in the rooms, alongside deeply unsanitary, stained linens and poor bathroom sanitation posing serious health risks. 4.Hazardous In-Room Dining: Completely unhygienic, bug-infested food delivered by the hotel's room service.

Had a great stay while visiting Gurugram for my daughter’s tournament at The Golden Greens. The location was very convenient, close to the golf course, making travel hassle-free. The stay was comfortable and pleasant. Recommended for families visiting for golf tournaments with own car. Apart from complimentary meals many options for food and shopping at walking distance. Golden Greens approx 20 mins

Great hotel and service. Recommended for every family group. Rooms are nice, staff is amazing and breakfast is large spread.

Excellent property with professional team. Conveniently located on National Highway, Excellent hospitality, Great food

The hotel is a disgrace to Hyatt's reputation. The room I was allocated was smelling due to which i could not get any sleep and got an allergic reaction as well. The front desk staff did not help at all and after complaining 4-5 times the complaint was only partially resolved.

The member discount on food was on dine in only and not on room service which felt weird. Also, no special treatment for world of Hyatt members.

One of the best hotels in NCR. And I have stayed in all of them, literally. Thank you Hyatt for your wonderful staff and attention to detail. I want to also mention that the Kitchen is superb and the Chef's are indeed doing a great job.

Great experience, happy with the stay! The hotel staff is very cooperative and the rooms are spacious and nice. The breakfast buffet is excellent, and they were kind enough to allow me a relaxed check-out by 1pm without any hassle.

Beautiful location away from the hubbub of the City. The view from the rooms is beautiful and engaging (esp in the monsoons with the clouds wafting above forming a beautiful sight. The staff is superb. They make you feel welcome from the moment you step out of your ride. Mr Jitendra Sharma is a colourfully decorated doorman whose enthusiasm in welcoming you matches the aplomb of his uniform. The reception desk is all ears to your requests. Mr Himanshu and Mr Nikhil responded promptly to mine and responded very positively. The concierge service is headed by Mr Balkishan and is conveniently located not far from the reception. Mr Ajay with him ensures that hotel transport was effectively coordinated. The restaurant on the first floor, Kitchen District, caters to a variety of tastes and for the more discerning, there is a niche restaurant, Shinya one with a delectable Chinese fare. In the restaurant, do ask for Tarun, the assistant Manager or Mr Vijay if you would like to experience something beyond that served. Overall, the hotel provides a seamless experience in hospitality and care. I am sure you would concur with me after the first experience.

I would like to sincerely thank Biang for her exceptional assistance throughout my stay. She helped me with my check-in and was extremely helpful, warm, and attentive throughout my entire stay. Thank you so much, Biang, for your wonderful hospitality and support. A big thank you to Hyatt as well for having such a dedicated and caring employee like her. She truly represents the spirit of Hyatt hospitality.

Very Nice Hotel for Staycation at Gurgaon with Family The Support Provided by Ms Bian at Front Office was Exceptional The Staff was very Cordial and respectful.The room was good and all the amenities were excellent however the swimming pool was not operational during our visit but the front office Staff especially Ms Bian made every effort so that the other things were exceptionally handled.

Had a wonderful experience at Hyatt Regency Gurgaon. The property is beautiful, the rooms are spacious and comfortable, and the overall ambience is calm and luxurious. The food was delicious, and the staff was extremely courteous, professional, and helpful. Special appreciation for the excellent hospitality and service throughout the stay. Truly a memorable experience—would definitely love to visit again!

Tanvi and Gaurav were good and awesome host and the place was awesome and the view was awesome and great and beautiful Awesome stay

Bad Service and experience , delay services , no response call delay in every service like tea food , and no welcome drink