Reviews

An exceptional stay with seamless check-in and check-out, outstanding hospitality, tasty and delicious food and a memorable birthday celebration. The staff truly made the experience unforgettable through their kindness, professionalism, and personal attention, I highly recommend this hotel and look forward to visiting again!

Specifically, the assigned premises exhibited the following severe hygiene failures: 1.Active Pest Infestation: Presence of bugs and bed bugs within the rooms. 2.Fungal Growth: Visible mold and fungus growth on the furniture, curtains, and room upholstery. 3.Severe Odour & Poor Sanitation: Pervasive foul smells in the rooms, alongside deeply unsanitary, stained linens and poor bathroom sanitation posing serious health risks. 4.Hazardous In-Room Dining: Completely unhygienic, bug-infested food delivered by the hotel's room service.

Had a great stay while visiting Gurugram for my daughter’s tournament at The Golden Greens. The location was very convenient, close to the golf course, making travel hassle-free. The stay was comfortable and pleasant. Recommended for families visiting for golf tournaments with own car. Apart from complimentary meals many options for food and shopping at walking distance. Golden Greens approx 20 mins

Great hotel and service. Recommended for every family group. Rooms are nice, staff is amazing and breakfast is large spread.

Excellent property with professional team. Conveniently located on National Highway, Excellent hospitality, Great food

The hotel is a disgrace to Hyatt's reputation. The room I was allocated was smelling due to which i could not get any sleep and got an allergic reaction as well. The front desk staff did not help at all and after complaining 4-5 times the complaint was only partially resolved.

The member discount on food was on dine in only and not on room service which felt weird. Also, no special treatment for world of Hyatt members.

One of the best hotels in NCR. And I have stayed in all of them, literally. Thank you Hyatt for your wonderful staff and attention to detail. I want to also mention that the Kitchen is superb and the Chef's are indeed doing a great job.

Great experience, happy with the stay! The hotel staff is very cooperative and the rooms are spacious and nice. The breakfast buffet is excellent, and they were kind enough to allow me a relaxed check-out by 1pm without any hassle.

Beautiful location away from the hubbub of the City. The view from the rooms is beautiful and engaging (esp in the monsoons with the clouds wafting above forming a beautiful sight. The staff is superb. They make you feel welcome from the moment you step out of your ride. Mr Jitendra Sharma is a colourfully decorated doorman whose enthusiasm in welcoming you matches the aplomb of his uniform. The reception desk is all ears to your requests. Mr Himanshu and Mr Nikhil responded promptly to mine and responded very positively. The concierge service is headed by Mr Balkishan and is conveniently located not far from the reception. Mr Ajay with him ensures that hotel transport was effectively coordinated. The restaurant on the first floor, Kitchen District, caters to a variety of tastes and for the more discerning, there is a niche restaurant, Shinya one with a delectable Chinese fare. In the restaurant, do ask for Tarun, the assistant Manager or Mr Vijay if you would like to experience something beyond that served. Overall, the hotel provides a seamless experience in hospitality and care. I am sure you would concur with me after the first experience.

I would like to sincerely thank Biang for her exceptional assistance throughout my stay. She helped me with my check-in and was extremely helpful, warm, and attentive throughout my entire stay. Thank you so much, Biang, for your wonderful hospitality and support. A big thank you to Hyatt as well for having such a dedicated and caring employee like her. She truly represents the spirit of Hyatt hospitality.

Very Nice Hotel for Staycation at Gurgaon with Family The Support Provided by Ms Bian at Front Office was Exceptional The Staff was very Cordial and respectful.The room was good and all the amenities were excellent however the swimming pool was not operational during our visit but the front office Staff especially Ms Bian made every effort so that the other things were exceptionally handled.

Had a wonderful experience at Hyatt Regency Gurgaon. The property is beautiful, the rooms are spacious and comfortable, and the overall ambience is calm and luxurious. The food was delicious, and the staff was extremely courteous, professional, and helpful. Special appreciation for the excellent hospitality and service throughout the stay. Truly a memorable experience—would definitely love to visit again!

Tanvi and Gaurav were good and awesome host and the place was awesome and the view was awesome and great and beautiful Awesome stay

Bad Service and experience , delay services , no response call delay in every service like tea food , and no welcome drink

This hotel lacks a proper management and while generally Hyatts are OK, this particular one has disappointed us not once but twice. When we went the pool was not working, the room did not feel clean and fresh, bathroom was in terrible condition, in-room dining was a mess, and staff were hapless. It was also my borthday but no one bothered to even acknowledge it despite me being a member. I would avoid this particular Hyatt Regency in future. Thankfully there are other options in Gurugram in that area - a fact that the management of this Hyatt Regency seem to have not noticed.

All staff was good ,food are so good nice chief & Mr. Arpan is a good person taking responsibility to understand with guest...

Formal Complaint Regarding Extremely Disappointing Stay Dear Team, I am writing to formally express my disappointment with my recent stay at your hotel. Considering that your property is positioned as a five-star hotel and the expectations that naturally come with the price and level of service promised, our experience was unfortunately far below acceptable standards. We were travelling to celebrate my friend’s birthday and had specifically requested birthday amenities and decorations to be arranged in the room. Despite arriving approximately one hour later than the standard check-in time, nothing had been prepared. This was particularly disappointing, as the request had been communicated in advance and was an important part of our stay. In addition to this, we faced multiple issues throughout our stay: * Television not working: We contacted the front desk regarding the television, but despite calling three times over a period of approximately one and a half hours, no one attended to the issue until much later. Such a delay in responding to a basic concern was extremely disappointing. * Air conditioning issues: The AC was set to the lowest temperature of 18°C, yet the room remained humid and uncomfortable. Even after the power interruptions, the AC continued to function improperly. * Power cuts: We were quite surprised to experience power interruptions during our stay. While technical issues can occasionally occur, experiencing this at a five-star property was unexpected, especially when it further affected the functioning of the air conditioning. * Insufficient bathroom amenities: There was only one bath towel provided in a room occupied by two guests. We also did not find any bathrobes, whereas basic amenities for two guests should have been properly arranged. * Blocked shower drainage: The drainage in the shower cubicle was not functioning properly, causing water to accumulate and making the entire bathroom messy and difficult to use. * Unacceptable cleanliness of the bathtub: This was one of the most unpleasant aspects of our stay. The bathtub had visible marks and small hairs, which appeared to have been left behind from a previous guest. This raised serious concerns regarding the cleanliness and hygiene standards followed while preparing the room. * Dirty cups: The cups provided for the complimentary tea and coffee were dirty from the inside. By this point, after already experiencing several issues and delays in service, we did not wish to contact housekeeping again and had to clean the cups ourselves before using them. * Overall room cleanliness: The general cleanliness of the room, including the floor and carpeted areas, was also not up to the standard we expected. It genuinely appeared that the room had not been cleaned thoroughly before our arrival. Overall, we faced far too many issues during what was supposed to be a special birthday stay. When guests choose a five-star hotel and pay a premium for the experience, they reasonably expect a certain standard of cleanliness, comfort, amenities, and prompt service. Unfortunately, we were disappointed on multiple occasions and felt that the experience did not justify the expectations or cost associated with staying at your property. I am sharing this feedback because the number and nature of issues we faced were not minor inconveniences but reflected serious gaps in room preparation, housekeeping, maintenance, and service response. A birthday celebration that we had been looking forward to turned into a highly disappointing experience. I sincerely request that you look into this matter seriously and investigate what went wrong during our stay. I would also appreciate an appropriate response and resolution from your team regarding the concerns highlighted above. I look forward to hearing from you soon. Regards, Taha

Very good location. Polite and courteous staff and manager. Special callout to Miss Biang, Miss Nainika and Mr Saurav. Room was upgraded to suite. Good varieties of food and beverages in regency lounge. Large bathroom. Miss Biang arranged a complimentary congratulatory cake in our room on knowing about our occasion.

Whenever we have some spare time, we always find ourselves heading to Hyatt, our second home! The check-in was quick and smooth and we were given all the details about the lounge access. The buffet and high tea were truly the icing on the cake.