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Staff is friendly. They solve your concerns quickly if you encounter any issue. Location is central. Neat place and food
Staff is friendly. They solve your concerns quickly if you encounter any issue. Location is central. Neat place and food is good too.
RohitA1145,
August 2025
Pooja Nerkar, Marketing at Hyatt Regency Chennai, responded to this review
Dear Trip Advisor Member, Thank you for your wonderful feedback. We're thrilled to know you enjoyed our central location, found our place neat, and appreciated the good food. Most of all, we're proud that our friendly staff resolved your concerns quickly — that’s exactly the kind of prompt and caring service we strive to deliver. We’ve shared your kind words with the entire team, and they’re just as delighted as we are. Looking forward to welcoming you back soon for another pleasant and hassle-free stay! Best regards, Team, Hyatt Regency Chennai.
Burqa and coaching classes in the Pool
Good hotel good staff...but avoid the pool. They have coaching class for outsiders in 5 star hotel pool .. unbelievable. No dress code and UNHYGIENIC POOL... PEOPLE IN BURQA USING THE POOL.. SHAME
Meander03400802040,
August 2025
Pooja Nerkar, Marketing at Hyatt Regency Chennai, responded to this review
Dear Trip Advisor Member, Thank you for sharing your feedback about your recent stay. We’re glad to hear you appreciated our hotel and staff, but we regret that your experience at the pool did not meet your expectations. At Hotel, we welcome guests from diverse backgrounds and are committed to maintaining a clean, safe, and inclusive environment for all. We take hygiene standards seriously and will reinforce our pool maintenance protocols. Regarding the swimming classes, we will review this offering to ensure it aligns with our guest experience standards. Your feedback is important to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Best regards, Team, Hyatt Regency Chennai.
Excellent Hospitality
The Hyatt team was very professional and very welcoming , Thank them for th stay, Mr Avni, Rajesh, Kanan, Chef Amir, Kartik
Malathi D,
August 2025
Pooja Nerkar, Marketing at Hyatt Regency Chennai, responded to this review
Dear Trip Advisor Member, Thank you for your wonderful feedback! We're absolutely delighted to hear that you enjoyed our hospitality and that Mr. Avni, Rajesh, Kanan, Chef Amir, and Kartik made your stay special with their warm, professional service. We've shared your kind words with the entire team, especially recognizing those you mentioned - such appreciation truly motivates us to continue delivering exceptional experiences. It was our pleasure to host you, and we look forward to welcoming you back for another memorable stay soon. Best regards, Team, Hyatt Regency Chennai.
Warm Hospitality & Memorable Stay at Hyatt Regency Chennai
Our stay at Hyatt Regency Chennai was simply wonderful. From the moment we stepped out of the car, the friendly smiles and warm greetings from the entrance staff made us feel instantly welcome. The reception team was efficient yet personable, making check-in a breeze. The F&B service was a highlight—every meal was delicious, and the staff ensured we felt truly looked after. A special mention goes to the concierge, who went the extra mile to help us plan our time in the city. Every interaction, from the doormen to the restaurant team, reflected genuine hospitality. We left with great memories and look forward to returning!
Sheela Devi D S,
August 2025
Pooja Nerkar, Marketing at Hyatt Regency Chennai, responded to this review
Dear Trip Advisor Member, Thank you for your heartwarming review of your recent stay at Hyatt Regency Chennai! We're absolutely delighted to hear that your experience from arrival to departure was filled with warm hospitality and memorable moments. It brings us immense joy to know that our team's genuine care and attention made such a positive impression - from the welcoming smiles at the entrance to the efficient reception, and especially the outstanding F&B service that became a highlight of your stay. We're particularly proud that our concierge could enhance your Chennai experience with their thoughtful recommendations. Your kind words about our staff's dedication to authentic hospitality mean the world to us. We've shared your compliments with the entire team, as such feedback truly inspires us to continue creating exceptional guest experiences. We can't wait to welcome you back for another wonderful stay whenever your travels bring you back to Chennai. Best regards, Team, Hyatt Regency Chennai.
Avoid the hotel
Badly designed hotel. Very confusing lift system. There was a big fire incident during my stay due to short circuit and the hotel was evacuated .They offered no compensation for the night we spent outside the building and charged the full rate. Food is tasteless. The hotel needs serious overhaul.
Atoorva S,
August 2025
Pooja Nerkar, Marketing at Hyatt Regency Chennai, responded to this review
Dear Trip Advisor Member, We sincerely apologize for the distressing experience you had during your stay. The fire incident and evacuation were unacceptable, and we deeply regret the inconvenience caused. We acknowledge the failure in not providing appropriate compensation and are reviewing our policies to prevent this in the future. Your feedback about the hotel’s layout, lift system, and food quality has been shared with our management team for immediate attention. We take these concerns seriously and are committed to making necessary improvements. We appreciate your honest feedback and hope for an opportunity to restore your trust. Best Regards, Team, Hyatt Regency Chennai.
Mind blowing experience
Best staff, lovely ambiance and fantastic room I would give 10 on 10 too this hotel. I guarantee you won't get single change to complaint about them and happily you would be reviewing for them like I'm doing right now.
Gpatkary,
August 2025
Pooja Nerkar, Marketing at Hyatt Regency Chennai, responded to this review
Dear Trip Advisor Member, Wow! Your kind words have truly made our day! We’re absolutely thrilled to hear that your stay was a "mind-blowing experience" and that you enjoyed our staff, ambiance, and room so much. Reviews like yours inspire our team to keep delivering exceptional service, and we’re so grateful for your perfect rating and heartfelt recommendation. It was a pleasure hosting you, and we can’t wait to welcome you back for another unforgettable stay. Until then, thank you for being such a wonderful guest—we truly appreciate you. Best regards, Team, Hyatt Regency Chennai.
Pleasant Experience, Caring and professional staff, a safe place to stay for solo woman travellers
As a solo woman traveler, I can't emphasise the importance of saftey at hotels when you travel. I find Hyatt safe, and have experienced a pleasant stay always. Very recently, I had a horrible saftey experience in one of the hotels at Chennai, i have still not gotten out of the shock. I then chose to stay at The Hyatt. During my stay I felt very safe ( given the recent experience), the staff was very empathetic , professional and took utmost care right fron the reception. Pratiksha & Animaka thank you so much for ensuring safe and pleasant stay and Anamika, thats for checking on my constantly if I was fine and needed anything. Daniel was very courteous dropping my baggage in my room. The breakfast staff , made every effort to make it a pleasant, memorable experience. Their thoughtful gesture is very heart warming. Jalaluddin, from the parking was very courteous and helpful. Overall great hospitality, empathetic , professional and caring staff and a safe place to stay when travelling, specially for solo woman traveller's.
Passport29706795220,
August 2025
Pooja Nerkar, Marketing at Hyatt Regency Chennai, responded to this review
Dear Guest, Thank you for sharing your heartfelt feedback about your recent stay with us. We are deeply touched by your kind words and are truly honored to have provided you with a safe, comfortable, and welcoming experience—especially after the distressing incident you mentioned. At Hyatt, the safety and well-being of all our guests, especially solo women travelers, is our utmost priority. We’re so glad you felt cared for by our team, particularly Pratiksha, Anamika, Daniel, Jalaluddin, and the breakfast staff. Your recognition means the world to them, and we’ll be sure to share your appreciation with everyone. It was our privilege to host you, and we’re grateful you chose to stay with us during such an important time. Your trust in us is invaluable, and we look forward to welcoming you back for another safe, pleasant, and memorable stay. Please don’t hesitate to reach out if there’s anything we can do to make your future visits even more comfortable. Best regards, Team, Hyatt Regency Chennai.
Good hospitality
It's was great experience, hotel and food was very good , warm welcome with tilak ,staffs were very helpful Kids friend stay
Sightseer29526199178,
August 2025
Pooja Nerkar, Marketing at Hyatt Regency Chennai, responded to this review
Dear Valued Guest, Thank you for your wonderful feedback! We're delighted to hear you enjoyed your stay with us and appreciated our warm welcome with tilak - these traditional touches of hospitality are dear to our hearts. We're especially happy to know your family had a great experience, from our delicious food to the kid-friendly environment. Our staff takes great pride in being helpful to all our guests, especially our youngest visitors! It was our pleasure to host you, and we look forward to welcoming your family back for another memorable stay soon. Warm regards, Team, Hyatt Regency Chennai.
Great experience staying in Hyatt Regency, Chennai
Great property, great staff and great service. The breakfast and dinner spreads are huge and offer a wide variety of Quality food, loved the stay and food. Special shoutout to Madhabi from guest relations for her exceptional service and proactive follow up on every single detail, couldn't have asked for more Also wanted to give a shout out to Indhu from the front desk for assisting me promptly every time
Mahesh502419,
August 2025
Pooja Nerkar, Marketing at Hyatt Regency Chennai, responded to this review
Dear Trip Advisor Member, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great experience staying with us at Hyatt Regency Chennai. It’s fantastic to know that you enjoyed our property, the quality of our food, and the service provided by our team. We truly appreciate your special shoutout to Madhabi from Guest Relations and Indhu from the Front Desk. They will be delighted to hear your kind words and recognition of their efforts to make your stay memorable. We look forward to welcoming you back soon for another exceptional stay! Warm regards, Team Hyatt Regency Chennai.
An average experience
Good points 1. The suite was huge and exceptionally clean. The bathrooms were large and kept spic and span. 2. The laundry service was excellent. 3. The view from 10th floor was superb. 4. Club Lounge service was good. Negatives 1. The water pressure in 10th floor was not up to the mark. 2. The items in lunch and dinner buffet were not tasty. In fact, none of the south indian items had the requisite texture and lacked in taste and presentation. 3. On some of the days, idli and pongal in breakfast buffet were not good. 4. The digital clock had to be pressed by going near the clock to see the current time. . 5. There was severe shortage of staff in the Spice Haat restaurant.
RameshMusafir,
July 2025
Pooja Nerkar, Marketing at Hyatt Regency Chennai, responded to this review
Dear Trip Advisor Member, Thank you for taking the time to share your detailed feedback about your recent stay at Hyatt Regency Chennai. We truly appreciate your kind words about our spacious and immaculate suite, excellent laundry service, stunning 10th-floor view, and Club Lounge experience—it’s wonderful to know these aspects of your stay met your expectations. At the same time, we sincerely regret the shortcomings you encountered, particularly with the water pressure, buffet offerings, and staffing levels at Spice Haat. Please know that your comments regarding the taste and presentation of South Indian dishes, breakfast items like Idly and Pongal, and the inconvenience with the digital clock have been shared with our culinary and engineering teams for immediate review and corrective action. Your feedback is invaluable in helping us improve, and we hope for the opportunity to welcome you back and deliver the flawless experience you deserve. Should your travels bring you to Chennai again, please don’t hesitate to reach out to us directly at chennai.regency@hyatt.com so we can personally oversee your stay. Best Regards, Team, Hyatt Regency Chennai.