Reviews
Nice but overcrowded
Nice rooms and friendly reception but everything is too crowded. Breakfast overcrowded, even at 10 am still. Only 2 coffee machines which take an eternity to make 1/4 amount of a coffee. As I felt uncomfortable for the people waiting behind me I did not even draw a normal coffee but stopped with this 1/4 of a coffee to not take so much time. The spa was also overcrowded, I saw through the glass wall 5 people sitting in the whirlpool talking loudly, with these it was already full, so I did not even enter the spa.
Milijana Jovanovic, Guest Services / Front Office at Hyatt Regency Belgrade, responded to this review
Dear Ms. Stefanie P, Thank you for your loyalty, and valuable time to share your review with us. We are deeply sorry that on this occasion your experience was not up to the expected level, due to the issues with overcrowded breakfast and spa, as you kindly described. Please accept our heartfelt apologies for the inconvenience and discomfort that this surely caused. Rest assured that your thoughtful comments are greatly appreciated, and will certainly be used for further improvement of the quality of our service, and better monitoring of our daily operations. On the other hand, we are delighted read that your stay was still pleasant, and that you especially enjoyed your guestroom, as well as the attentiveness of our reception staff. Thank you once again, we are looking forward to welcoming you back! Sincerely, Milijana Jovanovic Executive Assistant Manager-Rooms Director
Overall feelings
The kindness of the employees were outstanding. The suit was nice and clean. The bed was comfortable. Overall I enjoyed my stay.
Milijana Jovanovic, Guest Services / Front Office at Hyatt Regency Belgrade, responded to this review
Dear Mr. Gabor P, On behalf of the entire team Hyatt Regency Belgrade, thank you for your very kind review about our hotel. We are deeply touched to learn, how much the hospitality of our staff contributed to creating such a memorable stay for you. It is also rewarding to know that your accommodation expectations were completely met, and that you fully enjoyed the comfort of your suite. Thank you once again for such an inspiring and motivating feedback, we are already looking forward to welcoming you back! Milijana Jovanovic Executive Assistant Manager-Rooms Director Hyatt Regency Belgrade
Amazing
Everyone is so great and welcoming from the moment you park your car upfront to checking in at the front desk. Best staff and hotel in Belgrade.
Milijana Jovanovic, Guest Services / Front Office at Hyatt Regency Belgrade, responded to this review
Dear Zee D, We very grateful for your delightful review about Hyatt Regency Belgrade, we really appreciate your time to share it with other TripAdvisor visitors. It is wonderful to know that you had such an enjoyable experience with us, and how outstanding our staff was from the moment you arrived, to the time of your departure. Positive feedback such as yours is always motivating us to continue to strive for excellent service. Thank you once again for these heartwarming words, we look forward to welcoming you back again soon! Sincerely, Milijana Jovanovic Executive Assistant Manager-Rooms Director Hyatt Regency Belgrade
Good old classic
Spacios versatile and comfortable....whether you want to have a rest, business meeting, conference or a beer at the sports bar
Milijana Jovanovic, Guest Services / Front Office at Hyatt Regency Belgrade, responded to this review
Dear Mr. Dejan C, We are very grateful for your loyalty and kind comments about Hyatt Regency Belgrade, and we really appreciate your time to share them with other TripAdvisor visitors. Thank you for complementing our hotel and services offered, it is wonderful to know that standards of excellence we thrive to attain are recognized. We are all wholeheartedly looking forward to welcoming you back soon! Sincerely, Milijana Jovanovic Executive Assistant Manager-Rooms Director Hyatt Regency Belgrade
Super location in the business district
Ideally located hotel for the Sava Centre, Novak restaurant, USCE shopping mall, walking into Central Belgrade, buses stop outside of the hotel
Milijana Jovanovic, Guest Services / Front Office at Hyatt Regency Belgrade, responded to this review
Dear Garth M, Thank you very much for your delightful words, regarding your experience at Hyatt Regency Belgrade. It is great to hear that you found our hotel to be great, especially when it comes to the ideal location. We are already looking forward to welcoming you back soon! Sincerely, Milijana Jovanovic Executive Assistant Manager-Rooms Director Hyatt Regency Belgrade
modern hotel nice staff
Wonderful hotel and staff. Clean modern rooms. Only concern was the poor quality of the food for room service and dining room. Breakfast was okay
Milijana Jovanovic, Guest Services / Front Office at Hyatt Regency Belgrade, responded to this review
Dear RSMY2019, We are deeply grateful for the time you took, to share your incredibly valuable review regarding your stay here! Thank you for sharing your remarks, concerning the quality of our restaurant and in room dinning food. We are truly sorry to hear that your impressions were not up to the expected level. Please be assured that our kitchen team is constantly working on enhancing the guest experience, and continually enriching the existing and adding new high quality specialties to our menus. On the other hand, we are delighted to know that the rest of your visit was pleasant, and that you especially enjoyed the cleanliness level, as well as the hospitality of our staff. Thank you once again for your mindful feedback, we are already looking forward to welcoming you back! Sincerely, Milijana Jovanovic Executive Assistant Manager-Rooms Director Hyatt Regency Belgrade
Great hotel and location!
Love to stay with Hyatt but on this location an expensive Parfume was lost from my bag which is very disappointing. I have asked Hyatt to check and follow up on this since it had never happened to me before with any hotel stay.
Milijana Jovanovic, Guest Services / Front Office at Hyatt Regency Belgrade, responded to this review
Dear Mr. Aftab S, Thank you very much for your loyalty to Hyatt, and for choosing our hotel for your recent stay. Please rest assured that our guests safety, as well as of their belongings is our top priority. Your valuable mail was taken very seriously, and thorough investigation is in progress concerning this matter. Again, we are deeply sorry to hear about this distressing and unpleasant situation, and we thank you for your patience and understanding. We will of course contact you with the results as soon as possible, and we wholeheartedly remain at your full disposal for any further questions or assistance. Thank you once again, we are looking forward to welcoming you back to our hotel. Sincerely, Milijana Jovanovic Executive Assistant Manager-Rooms Director Hyatt Regency Belgrade
Great experience overall.
The team, especially those manning the executive lounge, provided exceptional service when we arrived late and missed the afternoon and evening snacks. They went above and beyond what was in their job description.
Milijana Jovanovic, Guest Services / Front Office at Hyatt Regency Belgrade, responded to this review
Dear Mr. Philipp S, Thank you very much for your loyalty to Hyatt Regency Belgrade, we truly appreciate your time to share your views on TripAdvisor. It is incredibly rewarding to know that we managed to create one more pleasant experience for you. Even more so, we are delighted to hear how much the exceptional service of our Club Lounge team contributed to this outcome. Thank you once again for such positive feedback, we are already looking forward to the pleasure of welcoming you back! Sincerely, Milijana Jovanovic Executive Assistant Manager-Rooms Director
Amazing hotel and great service
I am very, very satisfied with the overall experience at the Hayat Hotel in Belgrade. From the very entrance to the hotel and everything else.
Milijana Jovanovic, Guest Services / Front Office at Hyatt Regency Belgrade, responded to this review
Dear Mr. Haris L, We are deeply grateful for your loyalty and kind comments about Hyatt Regency Belgrade, we really appreciate your time to share them with other TripAdvisor visitors. It is wonderful to know that we managed to create one more enjoyable experience for you. We are truly pleased to read how great everything was, from the moment you arrived to the time of your departure. Positive feedback such as yours is always motivating us to continue to strive for excellent service. Thank you once again for these heartwarming words, we look forward to welcoming you back again soon! Sincerely, Milijana Jovanovic Executive Assistant Manager-Rooms Director Hyatt Regency Belgrade
great hotel
The staff was friendly, and the service was great. The hotel is close to a shopping mall and bus stops. Definitely my first choice if I travel to Belgrade again
Milijana Jovanovic, Guest Services / Front Office at Hyatt Regency Belgrade, responded to this review
Dear Yanning Z, We are deeply grateful for your heartwarming comments about Hyatt Regency Belgrade, and we really appreciate your time to share them with other TripAdvisor visitors. It is truly wonderful to know that you had such a pleasant and enjoyable stay with us. We are absolutely thrilled to read how friendly and caring our staff was, from the moment you arrived to the time of your departure. Positive feedback such as yours is always motivating us to continue to strive for excellent service. Thank you once again, we are already looking forward to welcoming you back again soon! Sincerely, Milijana Jovanovic Executive Assistant Manager-Rooms Director
Fantastic property with excellent service
One of the top HRs in the world. They’ll treat you well, you will feel you’re at a Grand Hyatt or better. Maybe not in the center of the city, but well worth it.
Milijana Jovanovic, Guest Services / Front Office at Hyatt Regency Belgrade, responded to this review
Dear Vipnj, Thank you very much for your loyalty and valuable time to write such an amazing review! Looks like you had one more pleasant stay with us. On behalf of entire Hyatt Regency Belgrade team, I would like to thank you for sharing your positive experience here, it is incredibly rewarding to read that we are one of your top choices within our brand. Thank you once again for your inspiring feedback, we are already looking forward to welcoming you back! Sincerely, Milijana Jovanovic Executive Assistant Manager-Rooms Director
My Second Home
Hyatt Regency in Belgrade feels like my second home, and I truly consider all the staff members part of my family. They are always dedicated to my needs, whether it's me, my staff, or my family. No matter who is accommodated, everyone receives the same warm and respectful treatment, which makes every stay special.
Milijana Jovanovic, Guest Services / Front Office at Hyatt Regency Belgrade, responded to this review
Dear Mr. Jofa K, Thank you very much for your loyalty, and for keeping our hotel your preferred choice in Belgrade. We deeply appreciate your valuable time to share such a thoughtful and inspiring review. It is delightful to read that your stay with us was as comfortable as ever, especially knowing how much the warmth and genuine care of our staff contributed to this impression. We are all wholeheartedly dedicated to creating not only unique experiences, but also a homelike environment and atmosphere for our beloved guests. Receiving such wonderful comments about how our hotel feels like being among family members, is the best recognition we could ever hope for. Your feedback is therefore incredibly motivating and rewarding to our entire team, as we strive to continuously improve the quality of our service. We are truly honored each time we have the opportunity to welcome you back, looking forward to seeing you soon! Sincerely, Milijana Jovanovic Executive Assistant Manager-Rooms Director
Warm welcome and great room
Perfect hospitality, big, clean rooms and superb service all over the hotel, staff helpful and warm above all expectations
Milijana Jovanovic, Guest Services / Front Office at Hyatt Regency Belgrade, responded to this review
Dear Mrs. Helena G, Thank you very much for choosing Hyatt Regency Belgrade for your recent stay! Your valuable time dedicated to share such a wonderful review is greatly appreciated. We are delighted to know that everything was even above expected level, and that you especially enjoyed your spacious room and the attentiveness of our staff. Rest assured that your positive feedback is of immeasurable significance to our entire team, as we strive to continually improve the quality of our service. Thank you once again, we are already looking forward to welcoming you back to our hotel. Milijana Jovanovic Executive Assistant Manager-Rooms Director
Hyatt Regency Belgrade weekend
Hotel has fulfilled my expectations, everything was excellent, parking, location in general and staff was extremely kind and polite
Milijana Jovanovic, Guest Services / Front Office at Hyatt Regency Belgrade, responded to this review
Dear Mr.JovanJ, Thank you very much for such a kind review about your stay, and the valuable time you dedicated to share it on TripAdvisor. It was truly rewarding to read that you enjoyed all aspects of the hotel, from the convenient location and parking, to the hospitality of our staff. We are delighted to know that you felt the service we offer fully met your expectations. Thank you once again, we are already looking forward to welcoming you back! Sincerely, Milijana Jovanovic Executive Assistant Manager-Rooms Director
Serbia Visit - 23rd June 30th June
Loved Hyatt - The staff are amazing, especially a few key shout outs. Danielle, Tamara, Met, Ana, Darko and Selsa - sorry if the spelling is incorrect.
Milijana Jovanovic, Guest Services / Front Office at Hyatt Regency Belgrade, responded to this review
Dear Mr. Birch, We would like to extend our sincere gratitude for your loyalty, and for keeping our hotel your preferred choice in Belgrade. Your valuable time and effort to share a review are always greatly appreciated. It is incredibly rewarding to know that we managed to create one more amazing experience for you, and especially how much the colleagues you mentioned contributed to this outcome. Your positive feedback is absolutely essential to our entire team, as we strive to continually improve the quality of our service. Thank you once again for such heartwarming words, we are already looking forward to welcoming you back to our hotel. Sincerely, Milijana Jovanović Executive Assistant Manager-Rooms Director
Great place for business and personal visits
Great hotel for business and personal visits in a lovely area, close to the river with very large and confortavble rooms and friendly staff
Milijana Jovanovic, Guest Services / Front Office at Hyatt Regency Belgrade, responded to this review
Dear IvanJ1914, Thank you very much for such amazing compliments regarding your stay here! We are absolutely thrilled to learn that you especially enjoyed our convenient location, your spacious room and the attentiveness of our staff. It is always a pleasure to receive such positive feedback, and I am delighted we managed to meet your expectations at Hyatt Regency Belgrade. Thank you once again, we are wholeheartedly looking forward to welcoming you back soon! Sincerely, Milijana Jovanovic Executive Assistant Manager-Rooms Director
Great experience and very comfortable stay!
I had a wonderful stay at the Hyatt Regency Belgrade. Everything exceeded my expectations. The room was very comfortable and thoughtfully designed, making it easy to relax after a long day. The breakfast was excellent there was a great variety of options, and the fruits were especially fresh and delicious. I also really appreciated the wide selection of teas and desserts, which made the mornings even more enjoyable. The bed was incredibly comfortable, ensuring a perfect night’s sleep. Another highlight was the bathroom, I would confess that the shower products were absolutely amazing and of very high quality. Overall, I truly enjoyed my stay and would definitely recommend this hotel to anyone visiting Belgrade.
Milijana Jovanovic, Guest Services / Front Office at Hyatt Regency Belgrade, responded to this review
Dear Ms. Anastasia K, I would like to thank you very much for your kind words, reading your review was a genuine pleasure. It is truly rewarding to read that our service lived up to your expectations and beyond! We are delighted to know that you carried such amazing impressions about your experience here, and that you thoroughly enjoyed it from the comfortable room with its amenities, to the rich breakfast offer. Thank you once again, we rea wholeheartedly looking forward to welcoming you back soon! Sincerely, Milijana Jovanovic Executive Assistant Manager-Rooms Director
“A lovely hotel, however, the staff should be more courteous, especially in a five-star establishment
I believe that the reception department should be more courteous towards returning guests. The lady who was present at the reception during my check-in insisted on seeing my passport, which at that moment was in the car that had already been taken to the parking by the bellman. Although I offered my driver’s license as a valid form of identification for the check-in process and assured her that I would provide my passport shortly afterward, despite having stayed at the Hyatt hotel multiple times before, she refused to check me in. She was very unfriendly and impolite, and her behavior left a negative impression on my overall stay. On the other hand, Mr. Nikola, who checked me out, was kind and professional as always, and he is a great example of how reception staff should treat and interact with guests.
Milijana Jovanovic, Guest Services / Front Office at Hyatt Regency Belgrade, responded to this review
Dear Mrs. Ilma Z, Thank you very much for your loyalty and for choosing Hyatt Regency Belgrade again for your recent stay. Your valuable time and effort to share a review are always deeply appreciated. We are truly sorry to learn that your otherwise positive experience was spoiled at the very arrival, due to the issue that you so thoughtfully described. Even though it is a standard procedure to obtain a passport during each check in for details verification, any rude behavior on behalf of the staff is absolutely unacceptable. Please accept our heartfelt apologies for the unpleasant situation you endured, and lack of flexibility from our colleague's side, as indeed this situation should have been handled more delicately. Rest assured that your feedback is of immeasurable significance to us, as we strive to continually improve the quality of our service. Thank you once again, we are looking forward to welcoming you back and having another opportunity to change the impression you carried on this occasion. Sincerely, Milijana Jovanovic Executive Assistant Manager-Rooms Director
Great stay at Hyatt Belgrade
I recently enjoyed an eight-day stay at the Hyatt Regency Belgrade this March, and it was truly an outstanding experience from start to finish. Whether you are visiting for business or leisure, this property delivers the high standard of hospitality you would expect from a top-tier Hyatt. Highlights of the Stay Club Lounge Excellence: The absolute standout of my visit was the service in the Club Lounge. Luka was great—not only was his service incredibly prompt, but his local knowledge was invaluable. He provided fantastic recommendations for both authentic dining spots and must-see sightseeing locations around the city that made my trip much more memorable. Wellness & Dining: The fitness center is well-equipped and maintained, making it easy to keep up with a workout routine. After a day of exploring, the spa offered a perfect, serene retreat. Additionally, the breakfast restaurant deserves a mention for its high-quality selection and attentive staff, providing a great start to every morning. Globalist Perks: As a Globalist staying on points, the complimentary valet parking was a significant and much-appreciated perk. The service was consistently quick; I never had to wait long for my vehicle, and every staff member I encountered was pleasant, professional, and genuinely welcoming. The combination of excellent facilities and a dedicated team makes this hotel a premier choice in Belgrade. I look forward to returning!
Milijana Jovanovic, Guest Services / Front Office at Hyatt Regency Belgrade, responded to this review
Dear Mrs. Jovana G, Thank you so much for your loyalty, as well as your warm, thoughtful and detailed feedback. Your valuable time and effort dedicated to post a review on TripAdvisor is greatly appreciated. We are truly delighted to read that you thoroughly enjoyed your experience, from the various facilities available, to the attentiveness, efficiency and genuine care of our staff. It is especially rewarding to know how much the dedication and attention to details of our entire team, with our dear colleague Luka in particular contributed to this outcome. Thank you once again for such inspiring words, we are already looking forward to welcoming you back to our hotel. Sincerely, Milijana Jovanovic Executive Assistant Manager-Rooms Director
Nice, but...
Quite a nice hotel, but not good enough for Hyatt. And the smell of cigarettes is too strong (local laws, I understand, but ...). Excellent beds and linens, quality cosmetics, but a destroyed battery... Not too attentive to details.
Milijana Jovanovic, Guest Services / Front Office at Hyatt Regency Belgrade, responded to this review
Dear Irinat623, We highly appreciate you having taken the time to share your valuable comments with us, as well as with other TripAdvisor users. Thank you for bringing to our attention the inconvenience you experienced with the bathroom issues, as well as unpleasant smoking odor. Please accept our heartfelt apologies for the discomfort that it surely caused to you. Your positive and constructive feedback is truly important to us, and allows us to continually monitor and enhance the quality of our service. Thank you once again, we are looking forward to the pleasure of welcoming you back, and having another opportunity to improve the impression you carried on this occasion. Sincerely, Milijana Jovanovic Executive Assistant Manager-Rooms Director
Showing 20 reviews since March 17, 2026.